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Rated 3.7 out of 5 by 2075 reviewers.
Rated 4 out of 5 by Great location! This hotel is in the middle of the city and walking distance to broadway shows. Also has two great restaurants across the street. April 15, 2013
Rated 5 out of 5 by Hotel We had a wonderful time while staying at your hotel. Everything was just perfect. We will definitely recommend it to our friends. June 1, 2012
Rated 3 out of 5 by Location This hotel is in a very convienent location to all the major places. The cleaning staff is a little loud when cleaning the rooms. December 5, 2012
Rated 5 out of 5 by Staff went over and above! Such a busy time of year, yet everyone we encountered from management to housekeeping was amazing. December 2, 2013
Rated 5 out of 5 by Great location, terrfic amenities, helpful staff For an overnight stay in the Times Square section of Manhattan, there's probably not a better, more updated hotel for the price. March 12, 2013
Rated 5 out of 5 by Fine service I founf everything fine, clean and good service. January 9, 2014
Rated 3 out of 5 by Foods at the club lounge are poor. Foods at the lounge are not good enough for royal customers. January 2, 2014
Rated 4 out of 5 by Nicely renovated hotel Perfect location, newly renovated & Very helpful, friendly staff. I highly Recommend. December 15, 2013
Rated 5 out of 5 by Great hotel Great hotel that met my needs. January 16, 2014
Rated 5 out of 5 by Staff is very personable and helpful. Front desk staff could not have been more helpful and polite, as were the bar staff and those at the coffee bar in the morning. June 1, 2012
Rated 5 out of 5 by A Repeat Guest this is my second stay at the Sheraton NY Times Square and I will stay again next year if it available at the same time. A+++ July 17, 2013
Rated 5 out of 5 by our stay was awesome Wonderful location, great staff always available and professional, breathless city view from our corner room at the 37th floor September 8, 2012
Rated 3 out of 5 by disappointed Room extremely small. Barely enough space to walk between the bed and the desk. Matress exceptionaly firm (and uncomfortable) April 26, 2013
Rated 3 out of 5 by Very Noisy I could hear everything happenning in the hallway and the rooms surrounding me. Definitely the noisiest hotel i've stayed at. November 12, 2012
Rated 5 out of 5 by Wonderful week in New York City The Hotel is beautiful, clean and in a strategic position, you can reach by walk Time Square, MoMa museum, and Central Park. May 7, 2013
Rated 3 out of 5 by The food was not good The overall experience in the hotel was good but the food was not good at all. Also the staff coulld be a little friendlier. October 30, 2012
Rated 5 out of 5 by Phenominal View Joy at the front desk went out of her way to make my daughter and I feel very comfortable. The view from the room was great! November 9, 2012
Rated 4 out of 5 by Great location and amenities It´s perfect to stay in Manhattan, from here you're able to go anywhere in a while by any tranportation. Great Lounge Club. February 6, 2012
Rated 3 out of 5 by Sheraton NY Decent Hotel is fine but as an SPG gold member to get nickeled and dimed on things that other hotels throw in for free is annoying December 14, 2012
Rated 3 out of 5 by Not Organized I have confirmed reservation. Not able to find my reservation. After showing my print out of confirmation gave me the room. December 7, 2011
Rated 5 out of 5 by Great energy in the lobby From the doorman to the receptionist to the lobby - a great inviting place! December 19, 2013
Rated 5 out of 5 by Wonderful!!! I highly recommend the Sheraton NY TImes Square- great location, beautiful hotel and helpful staff. Couldn't ask for more. December 19, 2012
Rated 2 out of 5 by An uncomfortable stay We checked in while the hotel was hosting a large conference. At the "preferred" desk, we waited nearly 30 minutes for the clerk to attend to our registration. When we got to the counter, he was full of explanations about how the hotel was sold-out, which we really didn't care to hear, since we had a confirmed reservation. After much unnecessary fuss, he did get us a room in a good location (corner of the 17th floor). But when we reached the room, we found the heater very noisy; the television not working; and the carpet filthy. When we pulled out the Murphy bed, the space behind the headboard was really dirty (not just dust had accumulated, but trash). The carpet was strewn with what looked like children's cereal. We had to keep the heat low so that the noise wouldn't keep us up. And we didn't have time to ask the staff to come fix the tv. The room itself was comfortable. Without the bed, we had two leather arm chairs with ottomans and a sofa and a desk with two chairs. The view was lovely, the bathroom spacious. But given the unclean conditions; the front desk staff's slow and hostile service; and the general unfriendliness of the stay, we won't be back. February 19, 2013
Rated 5 out of 5 by Great place if you have a bad back They do not have rollaway cots anymore, but some rooms have a chaise lounge which are very firm but extremely comfortable. August 1, 2012
Rated 5 out of 5 by Excellent location and staff This hotel was a five star rating for me. We enjoyed all of our trip @ the Sheraton. Right by the subway! Will stay again! October 30, 2012
Rated 5 out of 5 by ms hotel and staff were outstanding. room excellent January 5, 2014
Rated 5 out of 5 by The location is excellent Great hotel right in the heart of the city. Close to just about everything and my office. Safe, clean and great rooms.... October 17, 2012
Rated 4 out of 5 by Great Location Busy location, lots going on. Check in was timely & didn't spend too much time there. Would definitely stay there again. June 23, 2013
Rated 4 out of 5 by Exceptional service/price Check in was easy and friendly. Molly Chiristie was awesome and quickly met my requests with ease. November 18, 2013
Rated 5 out of 5 by Great staff, we'll trained Great customer service, you really have outstanding staff December 29, 2013
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