Rated 4 out of 5 by NPCH My experience
In general is a good hotel, consider the location and rate. The only compain I have is the club lounge where drinks are chargable, which is very strange.
August 12, 2012
Rated 5 out of 5 by Kate49 This hotel has all the Greats for business or pleasure stays
Chris at Front Desk Excellent Accommodations Excellent
Club experience Excellent
Great View and Location
February 23, 2014
Rated 4 out of 5 by stephen837 Cash advance
I sought a $200 cash advance on my Starwood card from front desk and was sent off to an ATM machine. I think this was an unnecessary affront, thank you.
September 16, 2012
Rated 5 out of 5 by wtljr5 Great Location
Excellent location for walking to the theatre district, Central Park and Fifth Ave shopping without being in the congestion of the Times Square area.
October 23, 2013
Rated 2 out of 5 by Adisak Below 4 to 5 star hotel standard
- Front staffs are lack of service mindset.
- Not enough staffs to accommodate guest.
- Facility is too obsolete and need improvement or refurbishment
May 9, 2012
Rated 5 out of 5 by Henry75 Business Stay
The Sheraton New York was outstanding. I enjoyed my stay. The staff was friendly and accommodating and the rooms were extremely clean and comfortable.
April 26, 2013
Rated 2 out of 5 by HQinNY Hotel needs new TVs
TV older than I am. Room dark and tired.
March 26, 2014
Rated 3 out of 5 by Andy58 The hotel has good features but some staffs did service in unpleasant manner
I am happy with Sheraton room but I had unpleasant moment with staff in baggage storage area. He treats his customer in angry mood. He is not polite.
June 6, 2012
Rated 4 out of 5 by BizTraveler Great location
The hotel is ideally situated in midtown NY, walking distance to both Times Square and Columbus Circle. The hotel is clean, modern, and well staffed.
February 8, 2013
Rated 5 out of 5 by Grrink the best!
Always the best!! everything is always perfect, staff, food and accomadations!! especailly Britany who makes sure everything is perfect SPG style
November 2, 2013
Rated 5 out of 5 by OldDiver Great Location
Subway stop is a couple of blocks away so it is easy to go uptown to Lincoln Center or downtown to Broadway or further downtown to off-off-Broadway.
May 29, 2013
Rated 4 out of 5 by LE521 Sheraton Satisfaction!
You won't be disappointed! Great location, good prices, staff, rooms... you won't want to leave!
I just wish you didn't have to pay to use the gym.
November 10, 2012
Rated 3 out of 5 by John26 wifi inadequate
In the meeting area (Convertion Center" I could never get on wifi, always "too many people already on." This is below standard for 2012 facilities.
October 10, 2012
Rated 2 out of 5 by biztravllr555 Just "ok"
Second time I have stayed there where the room smells like urine. Additionally, extremely thin walls and doors...door slams, people yelling, etc...
April 8, 2013
Rated 5 out of 5 by Grrink absolutley perect!!
as always this property even when very busy always performs to perfection. Special thank you to Brittany for always making sure my stay is perfect
August 16, 2013
Rated 5 out of 5 by cj53 Location, Location & Location
Location is excellent. Fully renovated rooms, makes you feel you are in a brand new hotel.
Great staff and full recognition of my platinum status.
June 9, 2013
Rated 4 out of 5 by erghammer quick business trip
The continental breakfast in the club lounge is a nice perk, if you can get it. It's much easier than shlepping out onto the street for something.
December 15, 2012
Rated 3 out of 5 by Michael31 I like the location of this hotel.
We had trouble with the cooling system. It was
reported daily but never fixed to or satisfaction. We were staying on the 49th floor in room 4936.
September 10, 2012
Rated 5 out of 5 by Tommy9999 It Doesn't Get Better In NYC
My wife and I live in San Jose, CA and are frequent guests at the Sheraton New York Times Square Hotel. The hotel is perfect, it's proximity to key places to visit and of course the subways. And they have good security. We just finished a five day stay at the hotel. I have stayed at this hotel the past four or five years. There is always a new Broadway show to see, a new neighborhood to visit, a new restaurant to try out as well as revisit my old favorites, such as Katz Deli and Clinton Street Bakery. And, I am a big sports fan.
There are many reasons, usually not just one, why one visits a certain city and hotel year after year. The list above are some of the reasons why I visit New York City. We also visit Maui every year for many of the same reasons I listed above. Maui has a very different appeal but we love visiting both places on a yearly basis. And, there are the individuals that you regularly interact with whenever you frequent the hotels and restaurants. All these factors, and especially the personal relationships along the way, is what drives me to spend my precious time in NYC and Maui.
I would like to share my experience with one of their team members. I first met Michael P. a few years ago at the concierge's desk. He loves his work; you can see it in his interaction with the guests. And there is an intangible quality about him that I that you don't find often, Michael is a local guy that is passionate about his hometown, New York City. He speaks to the guests from the heart as if they were his family from out of town, visiting NYC for the first time or even a return visitor. You cannot train an employee to do that, either they love New York City or it is just a place to live and work. Michael indeed loves New York City. Guests visiting the hotel want to feel the passion of a Native New Yorker. As a business owner myself, I find that the most difficult part of running a successful business is putting together a good team that understands the vision of the company, to take overnship. That is what you have in Michael and much more.
I would highly recommend that visitors to NYC stay at the Sheraton New York Times Square Hotel. And, be sure to look for Michael P. at the concierge's desk, he will take care of you. :-)
May 26, 2014
Rated 5 out of 5 by Sorority Happy
Everything was great about the hotel, except didn't like the charge to keep our luggage in storage till we were ready to leave later that night.
August 11, 2012
Rated 4 out of 5 by Jpurpu Sheraton Times Square
Rooms seem newly renovated. High rooms on the Northside of the building have a partial view of Central Park. Excellent gym!
January 18, 2014
Rated 4 out of 5 by vinny29 Business trip
The staff was all excellent and happy to accommodate my needs. The Hotel location is perfect for visting Times Square and going to the theater.
January 17, 2013
Rated 3 out of 5 by Ffpedro Too big for its own good
Great room.... but luggage storage on 6 was understaffed, inconvenient and a waste of time.
Water pressure in shower was pretty much a joke
September 23, 2013
Rated 4 out of 5 by VR13 Overall Excellence
This hotel is well located so that Broadway and many more dynamic areas of NYC can be accessed readily. We walked to most places of interest.
August 15, 2012
Rated 5 out of 5 by e61st Thanks for Sandy Support!
Thanks for being so kind to me and my dogs during our Hurricane Sandy stay. We appreciate you allowing pets and making them feel so welcome.
November 4, 2012
Rated 4 out of 5 by tgh68 Hotel very convenient to MOMA
Very comfortable and convenient. Wireless internet buggy and required a call to tech help to assist. Room on the smaller side but it is NYC.
February 17, 2013
Rated 5 out of 5 by Valerie76 Friendly and Courteous Starr
Everyone from the front desk to the dining room staff, were very friendly and very courteous. Requests for special needs were swiftly met.
August 19, 2013
Rated 4 out of 5 by MW60 Improvements payed off!
Nice job redoing hotel rooms. Made use out of the club lounge, but found it much to crowded, almost uncomfortable except during off hours.
December 29, 2012
Rated 4 out of 5 by Clemens This is my choise
Friendly staff, close to everything, comfortable with a excellent breakfast
March 3, 2014
Rated 5 out of 5 by LewisJe3 Excellent!!
My stay was more than excellent. It was my very 1st time in NYC and I had a blast. The hotel staff, room, and view were amazing.
September 12, 2012