Rated 4 out of 5 by andresamaja this hotel has excellent location
Room was too small, not excellent cleanness as expected from a Sheraton, swimming pool not in the building, not good buffet breakfast even though too expensive.
September 25, 2012
Rated 5 out of 5 by Psambogna Excellent customer service
We come very year for the start of Christmas
Season and I have to say this hotel was better than expected and I will be back next year.Thanks SPG for everything
December 13, 2012
Rated 4 out of 5 by Mark35 Hotel In Prime Location
My wife and I had a great experience at this hotel. In the heart of Time Square, we were able to walk to many great places, including the subway. Great place!!
July 7, 2013
Rated 4 out of 5 by enrique6969 Great Hotel
Always a great place to stay. Gets crowded but lots of fun. Check in lines can be very long if you get in at the wrong time. This Sheraton is the place to be.
December 6, 2011
Rated 4 out of 5 by Ckmartinez Solid Choice in Times Square Area
I was very well treated by the staff, the room was very clean and comfortable...and you can't beat the location IF you want to be close to crazy Times Square.
May 19, 2012
Rated 5 out of 5 by kinoshita Murphy Parlor is awesome
The Sheraton interior was very warm and welcoming. The front desk agent Lin was very affable. The concierge was also very friendly in pointing out directions.
September 13, 2012
Rated 4 out of 5 by tlarse02 So close to a great stay...
First of all, I want to preface this by pointing out some positives. I thought the hotel was beautifully re-done. It is hard to get a spacious room in NYC and I thought the rooms were great as well as the lobby, club room, etc. I also want to point out that the Chelsea from VIP Guest Services was EXTREMELY helpful as was Nicole who checked our group of 15 in. I thought "this is going to be an amazing stay". So NYC the weekend after Thanksgiving,we knew it would be busy and were ready to handle the crowds. The elevators at the Sheraton were not. I understand there can be mechanical problems with elevators, but there was nothing down and no communication on why the elevators weren't working. This is a very large hotel moving people up and down massive towers. People were stranded both in the elevators, lobby and floors for upwards of 45 minutes to an hour. There was no management letting people know what was going on and that was causing a lot of anxiety for the guests staying there. It was disappointing, but I did not let it ruin my trip. I think a little communication and crisis management would have been appreciated by all.
December 6, 2012
Rated 4 out of 5 'True' Sized Hotels
I only stayed for one-night. Didn't really explore the entire hotel as this is a 'true' sized hotel based on the 80's standards (but not to the extent of Vegas style). It's been a while that I've stayed in one of these as (I think) that since the idea of designer and boutique hotels have flourished, many of us forgotten about these 'true' sized hotels.
The great thing about it is the sense of space when you get in to the property. There's lots of space: from the lobby to corridors to meeting rooms etc...
On this note, is that the Front Desk agent was able to not just work with pre-assigned rooms on the list of reservations that comes in every day. But, he was generous enough to ask me which floor i'd prefer!
However, I have to say that many 'true' sized hotels accommodate lots of conventions and conferences. These groups requires 'meeting points' and during my stay, there's just a bit too much going on at the lobby. Consider using meeting rooms (if not booked) to offer to these groups as 'break-out and meeting points' so that the lobby is a bit more quiet, plus the fact that easier for security to spot strange activities?
August 7, 2013
Rated 5 out of 5 by Rider3 Great Location and Staff
I was welcomed to the hotel by Christian at the Preferred desk. He had honored my request for rooms close together. Couldn't have asked for abetter location!
December 4, 2013
Rated 4 out of 5 by Gretchstars Good hotel in a good location!
About 5 blocks from Times Square & 5 blocks from Central Park! Rooms were an ok size. Great deal using star points to stay in NY during a busy time for free!
November 19, 2012
Rated 5 out of 5 by KCox Cox Family
We enjoyed our stay. The staff was extremely kind and helpful. The rooms were updated and clean. We would highly recommend the hotel...location was the best!
June 5, 2012
Rated 4 out of 5 by PIEBOY NICE AS USUAL
Have stayed here before. Nice hotel, busy, but manageable. Rooms are nice, clean and accommodative. Always a good experience here and the location is great.
April 29, 2013
Rated 2 out of 5 by SMMHOU Average Stay
10 day stay. It is good hotel to stay if all you want is a room. Limited room service menu, limited restaurant choices. Questionable housekeeping practices.
May 26, 2013
Rated 3 out of 5 by disappointed321 weekend getaway disappointment
first no one could find my reservation. then they booked me into a room but told me they could not change the rate at the desk to honor either the Sr rate or AAA rate that I had originally booked with as they cannot change rates at book in.
when we finally went to the room we found the room quiet small with only enough room to walk to the beds. This was not a huge issue but finding lipstick marks and other signs of the windows not being cleaned for some time was not a good sign. we left the shades open on the second morning thinking that they had not seen the marks only to come back to the room and find the windows still were not clean.
also upon checkout I had to dispute $40 worth of charges from the rooms mini bar.
The valet on check in told me not to let him park the car as it would save me money if I pulled it around myself. The desk cleark did not chearge the parking to the room so I asked the lot attendant if it was easier for me to return to the desk and have them charge the room. he told me it was the same price no matter what and that I owed 102 for the parking.
all in all not a hotel I will return to any time soon.
May 16, 2012
Rated 4 out of 5 by Emily16 Best Location
Perfect location. Close to theater, museums, shopping, people watching. Quiet rooms. Staff is very accommodating. Definitely recommend and stay here again.
October 13, 2012
Rated 4 out of 5 by Jackie49 Great hotel but allow a little extra elevator time
Loved the hotel, but there were only a couple of elevators to my floor (17), which increased the wait every time I went up or down. Otherwise, great place.
December 14, 2012
Rated 5 out of 5 by Manju This hotel has great features
My husband and I stayed on the 36th floor. We had a view of 42nd street. However, the "plat de résistance" was the murphy bed that came down from the wall.
September 27, 2012
Rated 5 out of 5 by MajorDude Great Location and Staff
Prime location on the north end of Time Square. Within walking distance of Central Park and 30 Rock. Danius was extremely helpful front desk staff member.
August 7, 2013
Rated 3 out of 5 by Jackie71 Great location
Rooms are on the smaller size. We had two full size beds in our room and they were small for two adults. The room for two adults and 2 children was tight.
April 23, 2012
Rated 4 out of 5 by jsimpy02 Great location and room
overall was a great experience, hotel was a bit crowded when I first arrived but room was clean and bed was comfortable. I would stay at this hotel again.
July 27, 2012
Rated 4 out of 5 by Abbie619 Sheraton
Had a good hotel stay. Excellent location in the city.
June 23, 2014
Rated 5 out of 5 by JAS2014 My favorite hotel in NYC
This hotel is clean and queit. It is withing walking distance of Times Square and Hells Kitchen . Plenty of shopping and restaurants near by.
March 31, 2014
Rated 4 out of 5 by RfromCharlotte Good but not great
The hotel was very nice, conveniently located etc. It bothered me that there was mold on the tile around the bath tub. Also the tub did not drain easily.
August 14, 2013
Rated 4 out of 5 by Rebba conference stay
Great hotel. Crowded of course, but that's NYC. Not much floor space but that's also NYC. Has everything needed to support a juiced up experience in NYC.
August 15, 2013
Rated 4 out of 5 by NPCH My experience
In general is a good hotel, consider the location and rate. The only compain I have is the club lounge where drinks are chargable, which is very strange.
August 12, 2012
Rated 5 out of 5 Great customer service and location always!
You can't go wrong with this hotel! The staff is very kind and professional and the location is fantastic in midtown a couple of blocks from Times Square
November 1, 2012
Rated 4 out of 5 by EvanI Club lounge is always nice here
Rooms are small but well kept and the club lounge is smaller than it was a few years ago but still nice. I like the marble in the bathrooms.
A fair room.
June 17, 2012
Rated 4 out of 5 by stephen837 Cash advance
I sought a $200 cash advance on my Starwood card from front desk and was sent off to an ATM machine. I think this was an unnecessary affront, thank you.
September 16, 2012
Rated 5 out of 5 by tonyg54 this hotel has a great location.
this hotel has a great location in new york. its kept very clean . the line for check in was very long and the room size was very small for the price.
December 23, 2013
Rated 5 out of 5 by Adk14 Love the location of this hotel.
Located in the heart of Times Square this hotel is the perfect spot for staying in New York and seeing a Broadway show and enjoying Times Square.
February 28, 2014