Rated 2 out of 5 by JDNJ An uncomfortable stay
We checked in while the hotel was hosting a large conference. At the "preferred" desk, we waited nearly 30 minutes for the clerk to attend to our registration. When we got to the counter, he was full of explanations about how the hotel was sold-out, which we really didn't care to hear, since we had a confirmed reservation. After much unnecessary fuss, he did get us a room in a good location (corner of the 17th floor).
But when we reached the room, we found the heater very noisy; the television not working; and the carpet filthy. When we pulled out the Murphy bed, the space behind the headboard was really dirty (not just dust had accumulated, but trash). The carpet was strewn with what looked like children's cereal.
We had to keep the heat low so that the noise wouldn't keep us up. And we didn't have time to ask the staff to come fix the tv.
The room itself was comfortable. Without the bed, we had two leather arm chairs with ottomans and a sofa and a desk with two chairs. The view was lovely, the bathroom spacious.
But given the unclean conditions; the front desk staff's slow and hostile service; and the general unfriendliness of the stay, we won't be back.
February 19, 2013
Rated 5 out of 5 by RGutierrez Excellent Staff
This is the 2nd time my family stays at the Sheraton New York and once again we had a great experience.
December 10, 2013
Rated 5 out of 5 by Gaut The location is excellent
Great hotel right in the heart of the city. Close to just about everything and my office.
Safe, clean and great rooms....
October 17, 2012
Rated 4 out of 5 by Mike168 Great Location
Busy location, lots going on. Check in was timely & didn't spend too much time there. Would definitely stay there again.
June 23, 2013
Rated 4 out of 5 by Alisha35 Excellen Location
This hotel is located within walking distance of everything! Location was important to us and I am glad we stayed here.
April 7, 2013
Rated 3 out of 5 by skyking noise
I had to change rooms as the noise from an adjacent room was bothersome.Also the tv needs more choices including msnbc!
April 2, 2013
Rated 5 out of 5 by Grrink exceptional
For a very busy hotel and such a great location, it is so well run and everyone is always extremly friendly and helpful
April 6, 2013
Rated 4 out of 5 by BVisible great location
The 1st room that I was assigned had a really dirty bathroom. I had to go back to the front desk and get another room.
June 24, 2013
Rated 4 out of 5 by Paul This is hotel is a great location
The hotel is well located in Times Square close, to Rockafeller Centre, Radio City, Central Park and many other sites.
April 9, 2013
Rated 5 out of 5 by Bob45 Home Again
For the past 5+ years, we stay at this hotel as it meets all our needs and expectations.
It is our home-away-from home
July 25, 2012
Rated 3 out of 5 by NYvisitor2013 Check in staff needs to be more courteous
I thought the person checking in could have been more courteous. Perhaps it was a busy day.
December 25, 2013
Rated 5 out of 5 by Tclay Great Stay
Nice location. Check in was quick and easy. Little problems at check out separating the bill. Overall stay was great.
March 12, 2013
Rated 5 out of 5 by Carol5 Centrally located
Love the location of this Hotel few blocks to well known locations: Time Square, Central Park, Theaters and shopping.
November 27, 2012
Rated 5 out of 5 by Clare Beautiful
Recently renovated and lovely.
Staff professional /helpful
Perfect location in Time Square yet quiet in the hotel
August 21, 2013
Rated 5 out of 5 by LTPW Great hotel
As always, a great place to stay in Manhattan. The location is wonderful, staff is so nice, and the rooms are great!
December 13, 2012
Rated 5 out of 5 by mwaples24 Great location
Convenient to everything in NYC. Staff always goes above and beyond. Most definitely will be back. Rooms were clean
November 21, 2012
Rated 5 out of 5 by NaDAB Great place to stay if going to New York City
Enjoyed our stay. Helpful front desk staff. Have recommended it to friends and family as a great destination spot.
January 14, 2013
Rated 5 out of 5 by Bigapple13 Staff went over and above!
Such a busy time of year, yet everyone we encountered from management to housekeeping was amazing.
December 2, 2013
Rated 5 out of 5 by mer2 Nice housekeepers
The housekeeper was friendly and did well with service. She was helpful when the ice machine didn't work as well.
June 6, 2013
Rated 4 out of 5 by Sammy Great location
I enjoyed the location; in the midst of it all. Rooms are very small, but I understand the expensive real estate.
April 3, 2013
Rated 4 out of 5 by babel Location
Hotel has a very good location betwenn Central Park and Times Square, next to subway, bus und tourist information
April 11, 2013
Rated 3 out of 5 by unansweredphone Will the front desk answer the phone, please?
Several attempts to reach the front desk were met with no response. Had to walk down to the desk on 3 occasions.
March 16, 2012
Rated 4 out of 5 by Pat20 Comfortable accommodations
My friends and I were pleased with our stay at the Sheraton. The rooms were clean and the beds were comfortable.
December 13, 2012
Rated 5 out of 5 by Nadya Outstanding location
Service,location,and professionality fit the description of this fine hotel.
January 6, 2014
Rated 5 out of 5 by travler4alifetime NY in March
Best location yet not the most congested area - easy walk in any direction, Central Park, Broadway and subways.
March 16, 2013
Rated 5 out of 5 by GEORG41 THIS HOTEL MET ALL OUR NEEDS
LOVED OUR ROOM- STAFF VERY HELPFUL WITH A SMILE-LOCATION PERFECT- MET ALL OUR NEEDS
December 26, 2013
Rated 3 out of 5 by Noone Normal Hotel Room in a good location.
The sheraton was a normal hotel but was in a prime location near times square and right next to a subway stop.
April 5, 2013
Rated 4 out of 5 by Macpike Exceptional service/price
Check in was easy and friendly. Molly Chiristie was awesome and quickly met my requests with ease.
November 18, 2013
Rated 5 out of 5 by Traveler311 Best location
This hotel is in a great location for visiting manhattan. Love the club lounge.
Busy hotel in a busy city...
August 13, 2013
Rated 4 out of 5 by Andrew19 Greaat Location
The Sheraton New York Times Square Hotel is an ideally located New York City hotel within a few short blocks of Rockefeller Center, St. Patrick’s Cathedral, Radio City Music Hall, Carnegie Deli, Central Park and the Theatre District.
The facility has been fully renovated and is up to date. We were two adults and two teen-aged children in a club-level room with two double-beds which surprisingly accommodated the four of us and all our luggage (winter wear sweaters and jackets included)…the room would have been a bit more comfortable without the table/2 chairs and adding two queen size beds instead.
The Club Lounge was a nice retreat with complimentary continental breakfast and Hors D Oeuvres’ in the evening. The morning lounge attendant, was cordial and attentive to our breakfast needs. He went out of his way to ensure tables were cleared and available for all guests.
We had two minor issues. A few weeks before arrival I left a voice-mail message with the concierge and nobody returned my call. And upon arrival the bathroom had some hair on the shower walls and in the soap dish.
Overall we had an enjoyable stay at this Sheraton Hotel and would return again in the future.
January 4, 2013