Rated 4 out of 5 by Craiger2013 Nicely renovated hotel
Perfect location, newly renovated &
Very helpful, friendly staff. I highly
December 15, 2013
Rated 5 out of 5 by NaDAB Great place to stay if going to New York City
Enjoyed our stay. Helpful front desk staff. Have recommended it to friends and family as a great destination spot.
January 14, 2013
Rated 4 out of 5 by Macpike Exceptional service/price
Check in was easy and friendly. Molly Chiristie was awesome and quickly met my requests with ease.
November 18, 2013
Rated 5 out of 5 by mer2 Nice housekeepers
The housekeeper was friendly and did well with service. She was helpful when the ice machine didn't work as well.
June 6, 2013
Rated 4 out of 5 by Sammy Great location
I enjoyed the location; in the midst of it all. Rooms are very small, but I understand the expensive real estate.
April 3, 2013
Rated 4 out of 5 by babel Location
Hotel has a very good location betwenn Central Park and Times Square, next to subway, bus und tourist information
April 11, 2013
Rated 3 out of 5 by unansweredphone Will the front desk answer the phone, please?
Several attempts to reach the front desk were met with no response. Had to walk down to the desk on 3 occasions.
March 16, 2012
Rated 4 out of 5 by Pat20 Comfortable accommodations
My friends and I were pleased with our stay at the Sheraton. The rooms were clean and the beds were comfortable.
December 13, 2012
Rated 3 out of 5 by Chas02 Escape NYC in December
I know it is busy around the Holidays, but hotel needed improvement.
December 31, 2013
Rated 5 out of 5 by travler4alifetime NY in March
Best location yet not the most congested area - easy walk in any direction, Central Park, Broadway and subways.
March 16, 2013
Rated 3 out of 5 by Noone Normal Hotel Room in a good location.
The sheraton was a normal hotel but was in a prime location near times square and right next to a subway stop.
April 5, 2013
Rated 5 out of 5 by Traveler311 Best location
This hotel is in a great location for visiting manhattan. Love the club lounge.
Busy hotel in a busy city...
August 13, 2013
Rated 4 out of 5 by Andrew19 Greaat Location
The Sheraton New York Times Square Hotel is an ideally located New York City hotel within a few short blocks of Rockefeller Center, St. Patrick’s Cathedral, Radio City Music Hall, Carnegie Deli, Central Park and the Theatre District.
The facility has been fully renovated and is up to date. We were two adults and two teen-aged children in a club-level room with two double-beds which surprisingly accommodated the four of us and all our luggage (winter wear sweaters and jackets included)…the room would have been a bit more comfortable without the table/2 chairs and adding two queen size beds instead.
The Club Lounge was a nice retreat with complimentary continental breakfast and Hors D Oeuvres’ in the evening. The morning lounge attendant, was cordial and attentive to our breakfast needs. He went out of his way to ensure tables were cleared and available for all guests.
We had two minor issues. A few weeks before arrival I left a voice-mail message with the concierge and nobody returned my call. And upon arrival the bathroom had some hair on the shower walls and in the soap dish.
Overall we had an enjoyable stay at this Sheraton Hotel and would return again in the future.
January 4, 2013
Rated 5 out of 5 by Barb53 Great Location!
This hotel is a great location. The staff was wonderful. Rooms were clean. Would definitely stay here again!
June 18, 2013
Rated 5 out of 5 by Tommy17 Great energy in the lobby
From the doorman to the receptionist to the lobby - a great inviting place!
December 19, 2013
Rated 3 out of 5 by you3 Foods at the club lounge are poor.
Foods at the lounge are not good enough for royal customers.
January 2, 2014
Rated 5 out of 5 by Najat61 My home
When I stay in this hotel I feel im home, the stuff friendly, kind, I love them all, , Thanks......Thanks
August 22, 2013
Rated 5 out of 5 by AAAM The hotl is Great
The hotel location, features and the new decoration make this hotel very comfortable and I feel like home
August 18, 2013
Rated 5 out of 5 by Grrink perfection!!
even when this hotel is fully booked everything is always prefect. People are great and so is the location
June 21, 2013
Rated 5 out of 5 by bsquared Very Big hotel
Big hotels in big cities are hard to up keep but the recent remodel shows that Sheraton is up to the task
February 11, 2013
Rated 5 out of 5 by rlt418 Great Hotel
The Club Lounge was well stocked.
VIP guest service Director was great.
She made our stay very memorable.
August 12, 2012
Rated 2 out of 5 by TONY2438 5 star but 2 star service
club lounge, over crowded, no control, screaming kids.
asked 3 times to get room cleaned, never happened.
June 28, 2012
Rated 5 out of 5 by Cape23 This hotel is in a great location
Great Room and great location. The entire staff was friendly and helpful.
December 17, 2013
Rated 3 out of 5 by jody1 jody1
I know this is New York but the room is small. I was happy that we received the group rate for the trip.
December 10, 2012
Rated 3 out of 5 by jim13147 Small room
When we arrived we found the room small and the bed appeared to be an oversized double not a full queen.
December 16, 2012
Rated 5 out of 5 by Catire Fine service
I founf everything fine, clean and good service.
January 9, 2014
Rated 4 out of 5 by aronov Good location
The location is great, the rooms are ok, but the breakfast is under the SPG hotels I had already put up.
March 12, 2013
Rated 4 out of 5 by bdogan This hotel's lobby was too crowded
The lobby was always too crowded, other than this I did not encounter any problem. It was a good stay.
August 6, 2013
Rated 4 out of 5 by Don1604 Expensive
When a room cost almost $500 a night you would think that wifi would be free.
December 9, 2013
Rated 5 out of 5 by benzion ida
the hotel is excellent, good location near the time square close to central park and Rockefeller center
January 9, 2013