Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • Nueva York,
  • Nueva York
  • 10019
  • Estados Unidos
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Rated 3.7 out of 5 by 2242 reviewers.
Rated 3 out of 5 by Great location Rooms are on the smaller size. We had two full size beds in our room and they were small for two adults. The room for two adults and 2 children was tight. April 23, 2012
Rated 5 out of 5 by this hotel has a great location. this hotel has a great location in new york. its kept very clean . the line for check in was very long and the room size was very small for the price. December 23, 2013
Rated 4 out of 5 by conference stay Great hotel. Crowded of course, but that's NYC. Not much floor space but that's also NYC. Has everything needed to support a juiced up experience in NYC. August 15, 2013
Rated 4 out of 5 by Good but not great The hotel was very nice, conveniently located etc. It bothered me that there was mold on the tile around the bath tub. Also the tub did not drain easily. August 14, 2013
Rated 5 out of 5 Great customer service and location always! You can't go wrong with this hotel! The staff is very kind and professional and the location is fantastic in midtown a couple of blocks from Times Square November 1, 2012
Rated 4 out of 5 by Club lounge is always nice here Rooms are small but well kept and the club lounge is smaller than it was a few years ago but still nice. I like the marble in the bathrooms. A fair room. June 17, 2012
Rated 4 out of 5 by My experience In general is a good hotel, consider the location and rate. The only compain I have is the club lounge where drinks are chargable, which is very strange. August 12, 2012
Rated 4 out of 5 by Cash advance I sought a $200 cash advance on my Starwood card from front desk and was sent off to an ATM machine. I think this was an unnecessary affront, thank you. September 16, 2012
Rated 4 out of 5 by Room service Delay Had to wait for 1.5 hrs to get a wine bottle opener. Required two calls to room service. Also, the person was not apologetic for the delay February 17, 2014
Rated 5 out of 5 by Great time at Sheraton NYC Rebecca was awesome and found me a room that suited our needs. Perhaps you can make sure the lights for "Sheraton" on the North side all light up. December 30, 2013
Rated 5 out of 5 by Great place to stay for a meeting in Midtown Came from out of town to a meeting in Midtown Manhattan. The accommodations were nicely appointed, the food was excellent, and the staff was great. December 16, 2013
Rated 2 out of 5 by Below 4 to 5 star hotel standard - Front staffs are lack of service mindset. - Not enough staffs to accommodate guest. - Facility is too obsolete and need improvement or refurbishment May 9, 2012
Rated 5 out of 5 by Business Stay The Sheraton New York was outstanding. I enjoyed my stay. The staff was friendly and accommodating and the rooms were extremely clean and comfortable. April 26, 2013
Rated 5 out of 5 by Great Location Excellent location for walking to the theatre district, Central Park and Fifth Ave shopping without being in the congestion of the Times Square area. October 23, 2013
Rated 5 out of 5 by my trip I appreciated the security--not intrusive but present May 8, 2014
Rated 3 out of 5 by The hotel has good features but some staffs did service in unpleasant manner I am happy with Sheraton room but I had unpleasant moment with staff in baggage storage area. He treats his customer in angry mood. He is not polite. June 6, 2012
Rated 4 out of 5 by Great location The hotel is ideally situated in midtown NY, walking distance to both Times Square and Columbus Circle. The hotel is clean, modern, and well staffed. February 8, 2013
Rated 5 out of 5 by Great location, very good accommodations The staff were all very friendly and efficient. The only thing I would change is having at least one queen bed in the room, instead of doubles. January 10, 2014
Rated 5 out of 5 by Great Location Subway stop is a couple of blocks away so it is easy to go uptown to Lincoln Center or downtown to Broadway or further downtown to off-off-Broadway. May 29, 2013
Rated 4 out of 5 by Sheraton Satisfaction! You won't be disappointed! Great location, good prices, staff, rooms... you won't want to leave! I just wish you didn't have to pay to use the gym. November 10, 2012
Rated 5 out of 5 by Very Good Stay When I travel to New York I stay at the Sheraton New York Times Square becuase of the fine service and friendly staff. March 21, 2014
Rated 3 out of 5 by wifi inadequate In the meeting area (Convertion Center" I could never get on wifi, always "too many people already on." This is below standard for 2012 facilities. October 10, 2012
Rated 2 out of 5 by Just "ok" Second time I have stayed there where the room smells like urine. Additionally, extremely thin walls and doors...door slams, people yelling, etc... April 8, 2013
Rated 5 out of 5 by absolutley perect!! as always this property even when very busy always performs to perfection. Special thank you to Brittany for always making sure my stay is perfect August 16, 2013
Rated 5 out of 5 by the best! Always the best!! everything is always perfect, staff, food and accomadations!! especailly Britany who makes sure everything is perfect SPG style November 2, 2013
Rated 5 out of 5 by Location, Location & Location Location is excellent. Fully renovated rooms, makes you feel you are in a brand new hotel. Great staff and full recognition of my platinum status. June 9, 2013
Rated 4 out of 5 by quick business trip The continental breakfast in the club lounge is a nice perk, if you can get it. It's much easier than shlepping out onto the street for something. December 15, 2012
Rated 3 out of 5 by I like the location of this hotel. We had trouble with the cooling system. It was reported daily but never fixed to or satisfaction. We were staying on the 49th floor in room 4936. September 10, 2012
Rated 5 out of 5 by Happy Everything was great about the hotel, except didn't like the charge to keep our luggage in storage till we were ready to leave later that night. August 11, 2012
Rated 4 out of 5 by Business trip The staff was all excellent and happy to accommodate my needs. The Hotel location is perfect for visting Times Square and going to the theater. January 17, 2013
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