纽约时代广场喜来登酒店

  • 美国
  • 纽约,
  • 纽约
  • 第 7 大道与第 53 街交叉口 811 号
  • 邮政编码 10019
  • 地图

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Rated 3.7 out of 5 by 2263 reviewers.
Rated 4 out of 5 by Great VIP Hosts Had the privilege of being helped by SHeraton's VIP managers during this visit to NYC. I wish to personally thank Anne Mari, Brittany and George who assist of different days in the Concierge Lounge. I was with the hotel for over a week this stay and found their help extraordinarily useful in terms of making sure I was in a comfortable room and when I had guests join me they were able to pre-block room nearby. Exactly what I needed while studying for business exam's in the City. I cannot wait to return in July with my wife and family for a long weekend and hope to be in touch with this excellent team of managers. I must add that on more than one occasion while in the Starwood Lounge I saw them go above and beyond in providing excellent customer service. This could range from helping a distressed person with room issues, to helping a person get comfortably seated in the lounge when it was full, to looking up reservation details, to assisting with a multitude of issues that travelers encounter. They were invaluable aspects of my experience at the Sheraton Time Square. Thank you to all 3 of them - Brittany, George, Annemarie. Sincerely, Fred Michel Starwood #; 53612676 May 10, 2014
Rated 3 out of 5 by Housekeeping Needs improvement. Didn't get to my room until late afternoon every day. Some days didn't even make the bed! May 17, 2014
Rated 5 out of 5 by spg new broadway nyc Excellent .The staff went out of thier way to accommadate my family. They gave us a superior room and a lot of help with our stay in NYC. Loved it. January 27, 2014
Rated 2 out of 5 by Below 4 to 5 star hotel standard - Front staffs are lack of service mindset. - Not enough staffs to accommodate guest. - Facility is too obsolete and need improvement or refurbishment May 9, 2012
Rated 5 out of 5 by Business Stay The Sheraton New York was outstanding. I enjoyed my stay. The staff was friendly and accommodating and the rooms were extremely clean and comfortable. April 26, 2013
Rated 5 out of 5 by Great Location Excellent location for walking to the theatre district, Central Park and Fifth Ave shopping without being in the congestion of the Times Square area. October 23, 2013
Rated 3 out of 5 by The hotel has good features but some staffs did service in unpleasant manner I am happy with Sheraton room but I had unpleasant moment with staff in baggage storage area. He treats his customer in angry mood. He is not polite. June 6, 2012
Rated 4 out of 5 by Great location The hotel is ideally situated in midtown NY, walking distance to both Times Square and Columbus Circle. The hotel is clean, modern, and well staffed. February 8, 2013
Rated 5 out of 5 by Great time at Sheraton NYC Rebecca was awesome and found me a room that suited our needs. Perhaps you can make sure the lights for "Sheraton" on the North side all light up. December 30, 2013
Rated 4 out of 5 by Good location Hotel is located centrally and in a convenient location. Check in was smooth and quick. The club lounge is open until 10:30pm which is a plus. February 26, 2014
Rated 5 out of 5 by Great place to stay for a meeting in Midtown Came from out of town to a meeting in Midtown Manhattan. The accommodations were nicely appointed, the food was excellent, and the staff was great. December 16, 2013
Rated 4 out of 5 by Sheraton Satisfaction! You won't be disappointed! Great location, good prices, staff, rooms... you won't want to leave! I just wish you didn't have to pay to use the gym. November 10, 2012
Rated 5 out of 5 by Great Location Subway stop is a couple of blocks away so it is easy to go uptown to Lincoln Center or downtown to Broadway or further downtown to off-off-Broadway. May 29, 2013
Rated 4 out of 5 by Lighting The reading lighting abve the bed in the room was not great though the rest of he features and ameneties were fine. May 5, 2014
Rated 2 out of 5 by Just "ok" Second time I have stayed there where the room smells like urine. Additionally, extremely thin walls and doors...door slams, people yelling, etc... April 8, 2013
Rated 3 out of 5 by wifi inadequate In the meeting area (Convertion Center" I could never get on wifi, always "too many people already on." This is below standard for 2012 facilities. October 10, 2012
Rated 5 out of 5 by clean and comfortable beds rooms are spotless; bedding and mattress super comfortable; excellent shower and courteous staff. May 23, 2014
Rated 5 out of 5 by absolutley perect!! as always this property even when very busy always performs to perfection. Special thank you to Brittany for always making sure my stay is perfect August 16, 2013
Rated 5 out of 5 by Location, Location & Location Location is excellent. Fully renovated rooms, makes you feel you are in a brand new hotel. Great staff and full recognition of my platinum status. June 9, 2013
Rated 4 out of 5 by quick business trip The continental breakfast in the club lounge is a nice perk, if you can get it. It's much easier than shlepping out onto the street for something. December 15, 2012
Rated 4 out of 5 by Great Location Hotel is situated in a great location. Check-in was easy and quick. Counter staff is very efficient and courteous. May 5, 2014
Rated 5 out of 5 by the best! Always the best!! everything is always perfect, staff, food and accomadations!! especailly Britany who makes sure everything is perfect SPG style November 2, 2013
Rated 5 out of 5 by Great location, very good accommodations The staff were all very friendly and efficient. The only thing I would change is having at least one queen bed in the room, instead of doubles. January 10, 2014
Rated 3 out of 5 by I like the location of this hotel. We had trouble with the cooling system. It was reported daily but never fixed to or satisfaction. We were staying on the 49th floor in room 4936. September 10, 2012
Rated 2 out of 5 by There are better options I was in New York for five nights for a conference at the Sheraton Times Square so it made sense for me to get my room in the same facility. After five nights of terrible sleep, I will not be returning. To keep things simple, I will just highlight some key issues. Everything not mentioned here was fine. SPG Recognition: I am an SPG Gold member, as I travel quite a bit. I booked my room two months in advance, requesting a high floor and a quiet room. Out of the 50 floors available, I was placed on the 10th floor, directly in front of the ice machine and elevators. I spent five nights hearing intoxicated teenagers get ice and large groups of people get on and off the elevators. The 40 floors above me were entirely booked two months in advance? Obviously no room upgrade was available, but I would at least expect such easy requests to be honored. The check-in was also very unsatisfactory, with one person at the SPG Gold/Platinum desk and multiple at the standard check-in desk. Unfortunately, if you happen to be SPG Gold or Platinum, the standard check-in staff will not assist you - they just keep calling regular guests, while you wait in line for your single assigned staff member to check you in. It defeats the entire purpose of priority check-in. Bedding/Sleep Quality: Typically I do not comment on the bed, as it is very subjective. However, in this case, I will say that this bed had clearly reached the end of its useful life. It caved in towards the middle and was extremely uncomfortable. This alone is enough to ruin a hotel for me. Internet: Internet is included in the price, and I suppose the logic is that if they give it to you for free, you shouldn't complain. The problem is, I would much rather pay for it (or receive it as my SPG gift) and actually have a useful service than receive what they offered for free. It was just enough to open e-mails if I was lucky. Good luck trying to check facebook - the internet simply cannot handle loading pictures. I tried a brand new Sony Vaio laptop, an iPad, a Blackberry Q10 and an iPhone - and all of these devices normally work perfectly. I normally have great experiences with Starwood properties (hence my regular stays there), but this appears to be an exception to the norm. If you need to be in Times Square and must go Starwood, pay the premium and go to the Westin Times Square (as I have done in the past - a truly fantastic property) - or look for something entirely different. August 26, 2014
Rated 5 out of 5 by Happy Everything was great about the hotel, except didn't like the charge to keep our luggage in storage till we were ready to leave later that night. August 11, 2012
Rated 4 out of 5 by Room service Delay Had to wait for 1.5 hrs to get a wine bottle opener. Required two calls to room service. Also, the person was not apologetic for the delay February 17, 2014
Rated 5 out of 5 by hotel meets the needs of visiting NYC theatres museums and Art events Great location, steps off Times Square with easy access to subways. Secure outside environment without unwanted pedestrian congestion. March 13, 2014
Rated 4 out of 5 by Business trip The staff was all excellent and happy to accommodate my needs. The Hotel location is perfect for visting Times Square and going to the theater. January 17, 2013
Rated 1 out of 5 by Horrible stay Bathroom was smelly all the time Was never given any water till i asked several times Service was awful May 13, 2014
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