Rated 5 out of 5 by Grrink perfection!!
even when this hotel is fully booked everything is always prefect. People are great and so is the location
June 21, 2013
Rated 5 out of 5 by Najat61 My home
When I stay in this hotel I feel im home, the stuff friendly, kind, I love them all, , Thanks......Thanks
August 22, 2013
Rated 5 out of 5 by AAAM The hotl is Great
The hotel location, features and the new decoration make this hotel very comfortable and I feel like home
August 18, 2013
Rated 2 out of 5 by TONY2438 5 star but 2 star service
club lounge, over crowded, no control, screaming kids.
asked 3 times to get room cleaned, never happened.
June 28, 2012
Rated 5 out of 5 by bsquared Very Big hotel
Big hotels in big cities are hard to up keep but the recent remodel shows that Sheraton is up to the task
February 11, 2013
Rated 5 out of 5 by rlt418 Great Hotel
The Club Lounge was well stocked.
VIP guest service Director was great.
She made our stay very memorable.
August 12, 2012
Rated 4 out of 5 by Macpike Exceptional service/price
Check in was easy and friendly. Molly Chiristie was awesome and quickly met my requests with ease.
November 18, 2013
Rated 3 out of 5 by jim13147 Small room
When we arrived we found the room small and the bed appeared to be an oversized double not a full queen.
December 16, 2012
Rated 4 out of 5 by aronov Good location
The location is great, the rooms are ok, but the breakfast is under the SPG hotels I had already put up.
March 12, 2013
Rated 3 out of 5 by jody1 jody1
I know this is New York but the room is small. I was happy that we received the group rate for the trip.
December 10, 2012
Rated 4 out of 5 by Mika13 Wonderful Staff, Noisy Room
My stay at the Sheraton New York Times Square hotel did not start out well, but ended up alright! I called ahead and was told that I should be able to check in to my suite at 3pm - I arrived at 2 and was told by the first receptionist to wait until at least 5 because my room was not ready.
However, when I went back at 4 to see the status of my room again, Edwin took time to go above and beyond and find me a clean room. His service was exceptional and he definitely made my stay worthwhile.
Edwin did warn me that the room (suite on the top floor) was next to some elevator and thus there could be some noise, but I was not prepared for the loud humming that kept me up at night. Further, the bedroom was connected to another room by a door (albeit locked) but we could hear EVERYTHING that was going on there. Luckily we had a quiet neighbor but it was awkward to listen to him rustle with his plastic bags and move around early in the morning (you could hear it that well).
The Club Lounge is excellent, with complementary water, juice and soda. The breakfast was wonderful, though I did not have a chance to try the dinner snacks.
Overall, great hotel, great location, especially if you have Preferred status and are not stuck on the first 20 floors with a huge high school convention which makes the elevator lines insanely long (separate elevators for floors 29 and up :)).
April 1, 2014
Rated 5 out of 5 by benzion ida
the hotel is excellent, good location near the time square close to central park and Rockefeller center
January 9, 2013
Rated 5 out of 5 by JeffS Location , Location, Location
walking distance from Times Square Subway outside door, and choces of food and entertainment every step
November 19, 2012
Rated 5 out of 5 by julies60 great hotel in a great location
Service was excellent, food excellent,
rooms good size for New York, view was amazing good job sheraton
June 26, 2012
Rated 4 out of 5 by bdogan This hotel's lobby was too crowded
The lobby was always too crowded, other than this I did not encounter any problem. It was a good stay.
August 6, 2013
Rated 5 out of 5 by DJ1966 Great location
Great location! Newly renovated rooms was very comfortable. Staff were very helpful and accommodating.
February 20, 2013
Rated 5 out of 5 by Andy101010 Fantastic long weekend away
Very smart and comfortable hotel in an excellent central location ideal for sightseeing and shopping.
May 14, 2013
Rated 5 out of 5 by GS90802 Great stay at great price
In NYC on business, secured a great rate, and was pleasantly surprised how much i enjoyed Will return
March 4, 2013
Rated 5 out of 5 by Vgirls The total hotel experience was great!
All staff were very helpful. The room was clean and comfortable. I will definitely stay here again.
September 16, 2013
Rated 5 out of 5 by Tipper51 NYC Hotel Show
This is a great hotel and love the new rooms. Would like to sleep on the new Sheraton Suite Sleeper.
December 14, 2012
Rated 5 out of 5 by Mags Fantastic stay!
The hotel is in a great location, our room was a fabulous junior suite, and the staff was excellent.
March 4, 2013
Rated 5 out of 5 by GEORG41 THIS HOTEL MET ALL OUR NEEDS
LOVED OUR ROOM- STAFF VERY HELPFUL WITH A SMILE-LOCATION PERFECT- MET ALL OUR NEEDS
December 26, 2013
Rated 5 out of 5 by Angie47 The hotel has a great location!
The Sheraton New York is in the perfect location. Its in Time Square but not congested. I loved it!
December 3, 2012
Rated 2 out of 5 by abf1 the hotel rooms are too small
You can shut the lights and turn off the TV without leaving your bed. That's how small the room is.
October 30, 2012
Rated 3 out of 5 by Beachgoer May 4-6 Stay
Only negative item was room wasn't cleaned until 3P.M even though staff was notified hours before.
May 7, 2013
Rated 5 out of 5 by Travel2013 Great hotel and location
Comfortable and clean hotel that is central to landmarks, transportation options, and restaurants.
May 8, 2013
Rated 5 out of 5 by chatodog great location
the staff and rooms were excellent. for a trip to NY the location was great. keep up the good work
August 6, 2012
Rated 5 out of 5 by NY2013 Sheraton New York
Excellent location, very central to most attractions. Convenient to catching hop on hop off buses.
January 12, 2013
Rated 4 out of 5 by Craiger2013 Nicely renovated hotel
Perfect location, newly renovated &
Very helpful, friendly staff. I highly
December 15, 2013
Rated 5 out of 5 by Nadya Outstanding location
Service,location,and professionality fit the description of this fine hotel.
January 6, 2014