Rated 3 out of 5 by Noone Normal Hotel Room in a good location.
The sheraton was a normal hotel but was in a prime location near times square and right next to a subway stop.
April 5, 2013
Rated 4 out of 5 by Andrew19 Greaat Location
The Sheraton New York Times Square Hotel is an ideally located New York City hotel within a few short blocks of Rockefeller Center, St. Patrick’s Cathedral, Radio City Music Hall, Carnegie Deli, Central Park and the Theatre District.
The facility has been fully renovated and is up to date. We were two adults and two teen-aged children in a club-level room with two double-beds which surprisingly accommodated the four of us and all our luggage (winter wear sweaters and jackets included)…the room would have been a bit more comfortable without the table/2 chairs and adding two queen size beds instead.
The Club Lounge was a nice retreat with complimentary continental breakfast and Hors D Oeuvres’ in the evening. The morning lounge attendant, was cordial and attentive to our breakfast needs. He went out of his way to ensure tables were cleared and available for all guests.
We had two minor issues. A few weeks before arrival I left a voice-mail message with the concierge and nobody returned my call. And upon arrival the bathroom had some hair on the shower walls and in the soap dish.
Overall we had an enjoyable stay at this Sheraton Hotel and would return again in the future.
January 4, 2013
Rated 5 out of 5 by Traveler311 Best location
This hotel is in a great location for visiting manhattan. Love the club lounge.
Busy hotel in a busy city...
August 13, 2013
Rated 5 out of 5 by Barb53 Great Location!
This hotel is a great location. The staff was wonderful. Rooms were clean. Would definitely stay here again!
June 18, 2013
Rated 4 out of 5 by Shemp65 Comfort
The hotel was convenient and comfortable with all the ammenities to survive a snow storm.
January 7, 2014
Rated 5 out of 5 by Rico81 Profesional staff
Cynthia Munoz from front desk gave me a big warm welcome in the coldest day ever in NY.
January 9, 2014
Rated 5 out of 5 by Grrink perfection!!
even when this hotel is fully booked everything is always prefect. People are great and so is the location
June 21, 2013
Rated 5 out of 5 by Bigapple13 Staff went over and above!
Such a busy time of year, yet everyone we encountered from management to housekeeping was amazing.
December 2, 2013
Rated 5 out of 5 by Najat61 My home
When I stay in this hotel I feel im home, the stuff friendly, kind, I love them all, , Thanks......Thanks
August 22, 2013
Rated 5 out of 5 by AAAM The hotl is Great
The hotel location, features and the new decoration make this hotel very comfortable and I feel like home
August 18, 2013
Rated 2 out of 5 by TONY2438 5 star but 2 star service
club lounge, over crowded, no control, screaming kids.
asked 3 times to get room cleaned, never happened.
June 28, 2012
Rated 5 out of 5 by bsquared Very Big hotel
Big hotels in big cities are hard to up keep but the recent remodel shows that Sheraton is up to the task
February 11, 2013
Rated 5 out of 5 by rlt418 Great Hotel
The Club Lounge was well stocked.
VIP guest service Director was great.
She made our stay very memorable.
August 12, 2012
Rated 3 out of 5 by NYvisitor2013 Check in staff needs to be more courteous
I thought the person checking in could have been more courteous. Perhaps it was a busy day.
December 25, 2013
Rated 3 out of 5 by jim13147 Small room
When we arrived we found the room small and the bed appeared to be an oversized double not a full queen.
December 16, 2012
Rated 3 out of 5 by jody1 jody1
I know this is New York but the room is small. I was happy that we received the group rate for the trip.
December 10, 2012
Rated 4 out of 5 by aronov Good location
The location is great, the rooms are ok, but the breakfast is under the SPG hotels I had already put up.
March 12, 2013
Rated 4 out of 5 by Macpike Exceptional service/price
Check in was easy and friendly. Molly Chiristie was awesome and quickly met my requests with ease.
November 18, 2013
Rated 5 out of 5 by benzion ida
the hotel is excellent, good location near the time square close to central park and Rockefeller center
January 9, 2013
Rated 5 out of 5 by JeffS Location , Location, Location
walking distance from Times Square Subway outside door, and choces of food and entertainment every step
November 19, 2012
Rated 5 out of 5 by julies60 great hotel in a great location
Service was excellent, food excellent,
rooms good size for New York, view was amazing good job sheraton
June 26, 2012
Rated 4 out of 5 by bdogan This hotel's lobby was too crowded
The lobby was always too crowded, other than this I did not encounter any problem. It was a good stay.
August 6, 2013
Rated 5 out of 5 by DJ1966 Great location
Great location! Newly renovated rooms was very comfortable. Staff were very helpful and accommodating.
February 20, 2013
Rated 5 out of 5 by bomo great hotel in nyc
the greatest hotel in nyc
March 5, 2014
Rated 5 out of 5 by GS90802 Great stay at great price
In NYC on business, secured a great rate, and was pleasantly surprised how much i enjoyed Will return
March 4, 2013
Rated 5 out of 5 by Andy101010 Fantastic long weekend away
Very smart and comfortable hotel in an excellent central location ideal for sightseeing and shopping.
May 14, 2013
Rated 5 out of 5 by Vgirls The total hotel experience was great!
All staff were very helpful. The room was clean and comfortable. I will definitely stay here again.
September 16, 2013
Rated 5 out of 5 by Pick Great customer service
hotel is beautiful and located is a great location of NYC
February 10, 2014
Rated 5 out of 5 by Tipper51 NYC Hotel Show
This is a great hotel and love the new rooms. Would like to sleep on the new Sheraton Suite Sleeper.
December 14, 2012
Rated 5 out of 5 by Mags Fantastic stay!
The hotel is in a great location, our room was a fabulous junior suite, and the staff was excellent.
March 4, 2013