Rated 4 out of 5 by Nina19 Always a pleasant experience
Love the staff in the concierage lounge as well as the fact that you still have a lounge!
January 18, 2013
Rated 4 out of 5 by Sunny27 Great Location
This hotel is in a perfect location. Close enough to Time Square without the congestion.
July 3, 2013
Rated 3 out of 5 by AC123 Location is good but room needs improvement
Location is good but the facilities are not what I expected. Restroom needs improvement.
July 1, 2013
Rated 5 out of 5 by mm52 comfortable
i have stayed there several times....always very satisfied...will stay again when in NYC
July 26, 2012
Rated 5 out of 5 by Tommy17 Great energy in the lobby
From the doorman to the receptionist to the lobby - a great inviting place!
December 19, 2013
Rated 5 out of 5 by Erick34 Clean and New
Room was beautiful, and just remodeled, very clean and nice view of Time Squares.
December 4, 2012
Rated 4 out of 5 by Don1604 Expensive
When a room cost almost $500 a night you would think that wifi would be free.
December 9, 2013
Rated 5 out of 5 by Jack VP International
As usual, super, stay at Starwood hotels around the world wherever avail or convenient
June 8, 2013
Rated 5 out of 5 by caw28 Great hotel--all features
All of the hotel front desk, tour, bell hop and consigerge services were outstanding!!
July 30, 2012
Rated 3 out of 5 by girlie Hotel is conveniently located
It is near good restaurants, broadway shows and access to different place in the city.
October 11, 2012
Rated 4 out of 5 by Tessa Check-in
You would expect a friendlier attitude át the reception towards regular SPG customers.
February 8, 2013
Rated 4 out of 5 by Tanya43 Great Hotel
Great hotel and great service.
February 19, 2014
Rated 4 out of 5 by 10sump Close to Times Square
Staff very conciliatory. Wish I could get a quieter room on a higher floor next year.
September 12, 2012
Rated 4 out of 5 by Pere80 Great Room
The room was great. It just looks a little old. The location of the hotel is PERFECT!
March 6, 2013
Rated 5 out of 5 by Cape23 This hotel is in a great location
Great Room and great location. The entire staff was friendly and helpful.
December 17, 2013
Rated 3 out of 5 by Chas02 Escape NYC in December
I know it is busy around the Holidays, but hotel needed improvement.
December 31, 2013
Rated 5 out of 5 by Grrink outstanding stay!
great location and great staff always taking theextra steps to make my stay perfect
September 15, 2013
Rated 5 out of 5 by Tazman96 Great hotel Great location
I willd definite stay here again. Hotel was clean, modern and the service was great!
September 23, 2012
Rated 4 out of 5 by Jex1 Happy bed
Our room was very comfortable. Great bed and room design. I actually used the divan!
October 31, 2012
Rated 5 out of 5 by Preto this hotel has a great location
i have been staying in this hotel for more than 30 years and I enjoyed each stay.
October 3, 2013
Rated 3 out of 5 by Nicola61 this hotel is a mess
Check in : a nightmare and very rude
In house: very much on the average/poor level
May 22, 2013
Rated 5 out of 5 by Willybill40 Our Stay in NYC
Room was very clean and the staff friendly.
Perfect location to everything in NYC.
October 25, 2012
Rated 4 out of 5 by stacmcg1984 great stay
everything was great about my stay and all the staff was very friendly and helpful
December 1, 2012
Rated 4 out of 5 by Grams Great NY Hotel
Fantastic Manhatten Location. Walking distance/metro to all sites and restaurants.
December 19, 2012
Rated 5 out of 5 by Lgilinets Nice place to stay
Rooms are small but comfortable. Club room Ned's to be updated with better snacks.
January 5, 2013
Rated 5 out of 5 Front desk and Door
Excellent job from Front Desk Agent Alex and Door Man Marco.....Thank you so much
August 31, 2013
Rated 4 out of 5 by Tom28 Good time
Just the staff not very friendly , but overall I did enjoy my time in the hotel .
August 17, 2013
Rated 4 out of 5 by Suz2013 Great Location
Small room. Small "full size" beds. Great staff. Great location. Very convenient.
April 21, 2013
Rated 5 out of 5 by TorontoVish Location Location Locatiom
Super Location right in the heart of New York, Great Service and friendly staff
September 30, 2013
Rated 4 out of 5 by Mika13 Wonderful Staff, Noisy Room
My stay at the Sheraton New York Times Square hotel did not start out well, but ended up alright! I called ahead and was told that I should be able to check in to my suite at 3pm - I arrived at 2 and was told by the first receptionist to wait until at least 5 because my room was not ready.
However, when I went back at 4 to see the status of my room again, Edwin took time to go above and beyond and find me a clean room. His service was exceptional and he definitely made my stay worthwhile.
Edwin did warn me that the room (suite on the top floor) was next to some elevator and thus there could be some noise, but I was not prepared for the loud humming that kept me up at night. Further, the bedroom was connected to another room by a door (albeit locked) but we could hear EVERYTHING that was going on there. Luckily we had a quiet neighbor but it was awkward to listen to him rustle with his plastic bags and move around early in the morning (you could hear it that well).
The Club Lounge is excellent, with complementary water, juice and soda. The breakfast was wonderful, though I did not have a chance to try the dinner snacks.
Overall, great hotel, great location, especially if you have Preferred status and are not stuck on the first 20 floors with a huge high school convention which makes the elevator lines insanely long (separate elevators for floors 29 and up :)).
April 1, 2014