Sheraton Crescent Hotel

  • 2620 West Dunlap Avenue
  • Phoenix,
  • Arizona
  • 85021
  • USA
  • Landkarte

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Altersvoraussetzung

Gäste müssen mindestens 21 Jahre alt sein und einen Lichtbildausweis vorlegen, um ein Zimmer zu reservieren und einzuchecken. Minderjährige Gäste müssen stets in Begleitung eines Erwachsenen sein.

Rated 3.8 out of 5 by 234 reviewers.
Rated 4 out of 5 by Good Place I stayed here for a business event, and it was great for that -- very nice facilities, very attentive staff, great food, especially for large groups. It looked like families were having a good time also. February 22, 2014
Rated 5 out of 5 by Staycation We had a very nice time staying at the Crescent for our Staycation this year. The pool & spa were very large. The twisty pool slide was lots of fun for us & our son. The shrimp tacos & burgers at the Indigo Bistro were so good & the Eggs Benedict was great also! All the staff was so accommodating, we would definitely stay there again. September 2, 2013
Rated 1 out of 5 by Horrible This hotel smells old, mildewed, and hollow. It looks as though all the low class staff is also & or has family members as guests which makes it that much more unattractive. $5 happy hour only consisted of three items one of which was what looked like a frozen bread pizza? Never coming back....My 12 year old didn't even want to stay. July 31, 2012
Rated 4 out of 5 by Lovely grounds The hotel looks magnificent outside, beautiful gardens, trees, pool, fountains and athletic courts. Inside is a little dated but still very clean and well-kept. No free Wi-Fi unless you are a premium member. Location is not the worst part of Phoenix but also not the best. There are a few things to do close to the hotel, but not many. November 6, 2012
Rated 5 out of 5 by Outstanding service by all staff received. The staff was the most accommodating of any hotel stay we have had to date (and we travel a lot) From the housekeeping staff to the meal service staff to the front desk and bell men, all employees truly went out of their ways to help us. The meals were also excellent . . . especially for banquet meals; we were so impressed! August 4, 2013
Rated 4 out of 5 by Great location Right off I-17 and across the street from Metro Center with good restaurants and entertainment. Movie theater in mall. Liked everything about the hotel except the top sheets on the bed were like paper and made noise when sleeping and not at all comfortable. They need to get rid of them and put a decent sheet on the bed. December 31, 2012
Rated 3 out of 5 by Long Check In Time Only one person was working the front desk when I checked in. I waited 28 minutes and didn't receive a "hello" or "Sorry for the wait." Room didn't have a refrigerator. Corridors had no directional signs, so finding the room was a matter of trial and error. January 20, 2014
Rated 5 out of 5 by Great for a short get away This Sheraton Crescent was a great place for me and my love to get away from the kids and work for the day. It had a very warm welcoming community feel as we came in. I beleave Steave was the name of the bar tender at the lobby bar. He was so very helpful in the picking of what to eat. Thank a lot Steave. October 31, 2013
Rated 1 out of 5 by No heat and pet stains...ugh The heat didn't work in the room, the carpet had pet stains, the sink backed up...and no one answered the telephone when I tried to call to report these problems. February 19, 2014
Rated 3 out of 5 by Dirty Hotel Air Conditioner Noisey and not cooling. Phone did not work to report problem. I spoke to front desk physically due to phone problem. I had to request that the air filter be replaced (literally black in color and particals falling out of it when removed). By the third day the unit ran quietly and efficiently. April 19, 2013
Rated 2 out of 5 by Needs improvement The lavatory drain was nearly stopped up. The stopper on the tub did not plug properly so no bath was possible. The rooms all face a very busy avenue that is loud. I was awakened by a sirens from police and fire trucks. January 25, 2014
Rated 4 out of 5 by Clean And Courteous Staff was very nice food was good, bartender makes excellent drinks. Always came back to a spotless room after our days out and easy access to I17 freeway. Only downside would be the surrounding neighborhood not the greatest. January 22, 2014
Rated 3 out of 5 by Stained Sheets My family and I stayed at the hotel on 4-27-13 and got into our room late. The next morning we noticed the bed my kids slept in had what looked like blood stains on the sheets, when we told the person at the front desk they acted like it was no big deal. Other than that the hotel was clean. April 29, 2013
Rated 4 out of 5 by Check your bill! Staff excellent, rooms very comfortable, but both the desk & restaurant overcharged us on 3 SEPARATE OCCASIONS. Rest. also added an 18% gratuity on our party of 4 w/o telling us when delivering our check. I can excuse 1 occasion, maybe 2, but NOT 3. Can't recommend b/c of those incidents. August 12, 2013
Rated 3 out of 5 by Was an OK Hotel Service was fair -- found that I had to call for housecleaning 3 of the 4 days it was required for by 4pm they hadn't cleaned the room and when they came to clean it did a rushed and mediocre job. Lounge food wasn't filled when it was empty. Front desk staff was hard to get a smile from. February 11, 2013
Rated 3 out of 5 by CH1234567 Overall the hotel was average. It took 1.5 days out of my 3 day and 3 phone calls to get the drain unclogged in the bathroom February 18, 2014
Rated 5 out of 5 by Nice Hotel has something for everyone The hotel is very nice and the rooms are spacious. There is pools and other recreational areas for family fun. Price was very reasonable and it was clean. The room doors need to be adjust to not slam was the only down fall I experienced. I will stay here in the future. November 13, 2013
Rated 4 out of 5 by Hotel has friendly staff My starwood room was great. The staff was great. NO SHUTTLE SERVICE from AIRPORT to HOTEL. BANQUET service ran out of food and short of staff. No shop at the hotel to purchase small items you can't ck on the -plane. The gym was great, distance to shopping OK if you have rental car. April 14, 2013
Rated 3 out of 5 by Needs some updating The hotel room was clean and neat, but needs some updating all around. The pool area was terrible. The cushions on the chairs were disgusting. We had to cover the whole chair with towels in order to sit down. The spa was dirty and the whole area looked abandoned. The slide was fun. October 11, 2012
Rated 4 out of 5 by Great location for day trips around Phoenix I go to Phoenix every March for Spring Training Baseball, and this Sheraton is in the perfect location to make the trip to all of the ballparks. The staff is very friendly and knowledgeable, and the food in the restaurant is reasonable and delicious. I will stay here every year. March 18, 2013
Rated 4 out of 5 by Great service! I was there at a company conference and the staff was incredibly accommodating and friendly! A great SPG experience. February 14, 2014
Rated 3 out of 5 by Disappointing I have come to expect great things from a stay at a Sheraton Hotel. However, this time my experience was extremely mediocre and therefore, disappointing. It started with our finding dirty wet clothes in one of the drawers as we began unpacking our clothes. We also noticed that there was no small refrigerator or microwave as we have had in so many other hotel/motel rooms that we have frequented. Also alarming was the fact that Wi-Fi was not complementary as it is in most other hotel/motel chains. Some of these conditions were rectified, but, not to the standard that you would expect from a Sheraton. An employee showed up at the door with a new key, but did not offer to move our luggage for us. He should have arrived with a luggage cart, at least, to assist us. After all, having someone's dirty laundry discovered in one's room is a MAJOR fopaux. When we inquired about the refrigerator, an employee brought one up, that looked so damaged that it looked and sounded like it fell off a truck, and deposited it on the floor as if we greatly inconvenienced him. These circumstances may sound trivial in nature, however, if your hotel wishes to compete with other chains, shouldn't you be striving to put yourselves in a class above all others? February 24, 2014
Rated 3 out of 5 by Some problems What I love about this hotel most of the year in sunny Phoenix is the great pool that is as good, and usually a lot less crowded, that any resort pool. This stay was in December and so I did not have occasion to visit the pool. I was upgraded to a Club room as I have been in the past but the Club and my room had some failings. The main disappointment was the bed itself, which I count on with Sheratons to be great. My bed , however, was worn out and springy. Since I arrived at 2am exhausted I didnt really have time or energy to move rooms . The club was also disappointing so while I appreciated the upgrade, I would not pay for it in the future. The door was propped open with the unsightly service cart when I was there, and the host did not greet anyone, but seemed more like a busboy just cleaning up and restocking the fruit which horribly inadequate. The bathrooms, the carpets, and the hotel in general were all looking tired and grey and in need of update. OK if you need to be in this part of town, but not my top choice. January 2, 2013
Rated 5 out of 5 by Lots of activites This hotel has a water slide, volleyball, basket ball, and tennis. It is a fun place for a family get-a-way. It has a nice big pool and a very friendly staff too. The water slide was not opened very much and the pool was a little too warm, but otherwise great. September 4, 2012
Rated 2 out of 5 by Sheraton Glenndale AZ Not the best room...it had mold in the bath room and the ceiling looked filthy. The first room we moved due to road noise and the curtains were not hung and looked like they were falling down. I would not go back. The pool was never cleaned, leaves floating. May 6, 2013
Rated 2 out of 5 by This hotel has ver poor service This hotel lacked any quality service other than a clean room. The desk staff is very slow, the restaurant service is very lacking and all admitted by management. Why not fix what you know? January 13, 2014
Rated 4 out of 5 by I prefer to stay at this hotel. The location makes it easy for me to get to the various meeting sites. February 17, 2014
Rated 5 out of 5 by Really comfortable rooms Beautiful hotel on inside. Rooms appear to have been upgraded recently for appearance and comfort. Best convenience was multiple outlets on nightstands and desk for plugging in all our electronics. January 3, 2014
Rated 4 out of 5 by Home away from home. I found this hotel to be very suitable for my comforts and needs away from home. The staff were extremely accomadating and friendly. The location seemed to be surrounded by very busy streets, which I sometimes found hard to enter the hotel grounds. January 12, 2013
Rated 4 out of 5 by Much Improved Use this hotel frequently and it has markedly improved. The staff has always been excellent- friendly, courteous and competent, but the linens and bath products have been upgraded and the food from Room Service has improved by quantum measures. September 19, 2012
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