Rated 5 out of 5 by Canuck18 Staff was fabulous
We had experienced travel delays and were tired and cranky. The staff were welcoming and very helpful. The shuttle service was particularly great.
January 11, 2014
Rated 3 out of 5 by Twinn2013 Great Hotel but Poor Internet connection! BE AWARE for Business Travelers.
I always like Sheraton Suites. Always nice spacious with separate living room. My overall stay was excellent, the only problem was the internet connection every time i stayed in this hotel, This is was my second time staying in this Property.
POOR internet connection INSIDE the bedroom in most rooms. If you using your comp/laptop in the living room, everything works fine, but if you bring your comp to your bedroom, you will lost all the connection. You even can NOT open yahoo or google page. Even my iPhone wasn't detect Sheraton suite wireless inside the bedroom. I was talking to technical support to resolve the problem for 15 mins, but they can't do too much until my last day of departure.
For the Management / GM:
Do our internal research, bring your laptop randomly to 5 rooms in your property and try connect the internet INSIDE the bedroom. I will bet, 4 out of 5 rooms, 100% guarantee that you will have poor, super poor internet connection. I was staying at room 818, check in 01/17 until 01/10, if you need to contact me, my contacts info, my spg file will be in your comp system.
January 10, 2014
Rated 3 out of 5 by fanofyankees Accepts pets
Price is fair but you get what you pay for...
January 6, 2014
Rated 2 out of 5 by stone22 Close to airport
Good location close to the international airport but our stay was NOT up to a Sheraton/SPG standard.
January 5, 2014
Rated 4 out of 5 by yuhkii I had an issue with a couple of facilities.
I am totally satisfied with their services and room. The only thing I had an issue is that there was no power of refrigerator and the heater did not work. During the middle of night, I woke up because I felt that it was kind of cold. And so I tried to turn on the heater, but it did not work. When I checked out in the front desk, I talked about the heater. They told me that they did not turn on the air condition system in my room. I was supposed to notice the issue to them.
December 31, 2013
Rated 4 out of 5 by Mark64 A great find
The hotel is in a great location and the bed is extremely comfortable.
December 28, 2013
Rated 4 out of 5 by USMM9312 Location
Great location. Close to most significant places in Tampa.
December 28, 2013
Rated 5 out of 5 by Eella Great staff
The room was great, the bed was amazing.
Staff was friendly and helpful. Would have liked free WIFI access in the room. Would have liked an outdoor area.
December 26, 2013
Rated 1 out of 5 by YYCShaun Horrible Stay
If this had been my first stay with a Sheraton it would have been the last. I am a gold member and was told the club floor was under renovations. I was given a room with a broken desk and every morning the construction crew tried to get into the room.
December 25, 2013
Rated 5 out of 5 by JimLetsGoMets Great stay in Tampa
What a beautiful atrium......the shuttle service to nearby places is fantastic. Don't underestimate the restaurant and bar. The food is fantastic and the prices fair for a great hotel. Easy access via shuttle to Bucaneers football at Ray Jay stadium. The staff, including Brian at the front desk, shuttle drivers, and other staff were very helpful in providing local area tips
December 23, 2013
Rated 5 out of 5 by Joe1984 great hotel!
Comfortable and spacious rooms and a great restaurant!
December 23, 2013
Rated 3 out of 5 by Rob4 Plumbing issues
Bathroom plumbing is challenging with the leaks in the ceilint..please coming off the wall...the tub drains and makes the hallway carpret all wet....
In addition, I know it is party time for the HOlidays, but very challenging to secure a parking space for registered guests...makes driving around the lot frustrating.........
December 23, 2013
Rated 5 out of 5 by rogped1991 Cleanliness and great staff
Only dealt with check-in, check-out and the server at happy hour and it was all extremely friendly and helpful.
December 22, 2013
Rated 2 out of 5 by mrfhlaw Not the best stay ever.
This isn't my first stay at this hotel but it may be my last.
First the good stuff'... The location is great for me, free parking (and a few spots for fuel efficient cars), close to the airport and a mall, the St. James in the hotel is great spot for dinner, great size rooms (great work space), each room has a kitchen area with a little fridge, there is an extra pillow in the closet. So, since I have to be in Tampa 2-3 time a year this is where I usually stay.
This stay wasn't that great, I'll give you the cliff notes.
- The lady at the front desk at check in was clearly unhappy to be there. Said thank you for the gold but didn't offer any other explanation on gold benefits at this location.
- Every time someone in another room used the water I could hear the water rushing through the pipes (I do not recall this from prior stays).
- My meetings finished at 3 am and while I planned to sleep in until 10 since my next meeting wasn't until 11:30 I couldn't because outside someone was running a leave blower... this started a little after 8:30am in the morning and I could hear for 20 minutes... this combined with the rushing water from the piped all night... well no sleep for you. Note I was on the 7th floor.
- Called the front desk to inquire about the internet cost and was told not to worry that it would just come off. Then it was not and I had to go to go to the front desk to check out.
- The young lady at the check out was rude and had a lot of attitude. Neesnua? I can't remember her name but it was something like that and apparently I was interrupting something better that she had to do other than correct my folio.
- And the icing on the cake, an 8.4 oz red bull is $5. I know there is always an up charge for item in the hotel but that over 100% up charge since then are about $2.00 just across the street at the shell.
So will I stay here again, I don't know. My other stays have been ok (no stay is perfect and no one expects that for $100-$150 a night...) and the only other option is to stay downtown. I will likely try something downtown next time I'm in Tampa and if that works out then this will have been my last stay here.
Just two other things that weren't a big deal but while I'm here... there was no safe in the hotel room which I have never seen, and I looked everywhere... in the closet... in the dresser...under both sinks no safe.
When you use the water its so soft it feels slimy on your skin... this time seemed particularly bad.
December 21, 2013
Rated 4 out of 5 by Leavell30 Always a wonderful experience
The rooms are always clean and my rest is always pleasant because the beds are the best. Down comforters and bedding is a plus in my book. I had a little mishap with this stay due to the comfort of the heating in my room and the toilet running by they came to fix both with no problem. I could not ask for a better place to stay during my business trips.
December 19, 2013
Rated 3 out of 5 by JLBL This hotel has average features
The suite has a mini kitchen w/ refrigerator and microwave but no dishes and utensils. The bathroom sink and shower had poor drainage. Very difficult to find a parking space. The suitcase valet was missing from the room.
On the positive side, the suite was spacious, well maintained (other than bathroom drainage) comfortable bed. Staff was friendly and helpful. 5 minutes from the airport...awesome!
December 16, 2013
Rated 5 out of 5 by VictorianExperience Awesome!
This hotel is like my second home. I have stayed here many times and never had a problem the staff is friendly, smart, helpful and respectful. It is always a joy to know that when I come to Tampa that I'm staying at Sheraton Suites!.
December 15, 2013
Rated 4 out of 5 by BT03 Good stay
Everything was well done and expectations met. The only issue is the wireless was spotty at best and tv kept going off line...that was aggravating. Staff was very friendly. Just fix the wireless and it will be terrific.
December 15, 2013
Rated 5 out of 5 by AloysiusJr Excellent Staff
The Sheraton is great! The staff are all so very helpful, pleasant, and a credit to Sheraton. The front desk staff are always so very helpful with my statement at the end of the stay, and are precise, expedient, and very accurate. I thank you.
December 10, 2013
Rated 4 out of 5 by lmg5141994 This hotel is above average.
I have stayed here 6 times in the last year. Each time my expectations were met. Rooms are clean and comfortable. The staff is good. By the 3rd stay they new me and my group.
December 10, 2013
Rated 4 out of 5 by YukonCornelius Great Location
Check In staff is hit and miss. Seems half the time our experience with them is perfect, the other half, well...
December 10, 2013
Rated 3 out of 5 by Guinness1 Close to airport
Facility needs TLC. Location is good for someone looking for a room near the airport. Common areas appear dated, the room/suite very small and a closet of a bathroom. Would not recommend for an extended stay at this facility.
December 9, 2013
Rated 5 out of 5 by Flyboy1085 very satisfied expierence
I stayed at this hotel several times over that past few months on business and each time I had a positive expierence. Having been a GM with a national chain previously, I look for more than just that first hello or smile. I found that each staff member that I delt with was very professional and provided me with quality customer service. My room was clean and my bed very comfortable.I would recommend to others and stay there again if it was pleasure. Good job.
December 9, 2013
Rated 3 out of 5 by jcarrad TV doesn't work and A/C is faulty
Many TV channels didn't work and the A/C did not function properly. Sinks did not drain quickly.
December 8, 2013
Rated 4 out of 5 by metaverse Nice hotel in Tampa
Parking is a bit kludge, but it really depends on capacity. Desk staff was always friendly and welcoming. Try to get a room not facing the interstate, the noise can get loud.
December 7, 2013
Rated 5 out of 5 by ckamey Carole Amey
This is the best Hotel I have ever stayed overnight. The rooms are so spacy and I love having a separate living room from the bedroom. I have stayed there a couple times and this last time I was there for a three nights. The staff is so efficient and will make sure you have what is needed. Of all the other hotels and Sheratons this one is the best!
December 5, 2013
Rated 2 out of 5 by FortuneJ Hairy Situation
I normally enjoy my stays at Starwood Hotels, but I can say that I will NOT be staying at the Sheraton on W. Cypress in Tampa, FL ever again. I entered the Executive Suite to find that none of the light switches worked because no one took the time to turn the light on that connected to the switch. Walking into the bedroom there was no light switch. Once I was able to light the room I found hair, and lots of it all over the sheets. There were several lengths which gave me the feel that the room had been used "at the hourly rate" (if you know what I mean). Housekeeping was prompt to come and change the sheets. I entered the shower to find that the faucet accents were falling off the wall and all the vents were filled with dust. Disqusting! Now to using the sink... The sink stopper was left in the down position and had broken. There was no way to unstop the sink. I had to use the room key to pry the drain open. After explaining all of this to the attendant I was offered no compensation for the horrible room I was given. I guess I need to get wild and act out to be treated like a loyal customer. Never again... The restaurant was good though.
December 3, 2013
Rated 2 out of 5 by AUCVM13 Not what you expect with Sheraton
I have been a starwood platinum member for a while now and have always stayed at SPG hotels. I have to say that when you first enter this hotel, it looks like you would expect, with a beautiful lobby and atrium. When I got to my room however, I noticed small things that just don't seem like Sheraton. The room itself is laid out quite nicely. My bathroom door did not click closed, and could not lock. There were marks and stains on the walls, rust on the fixtures and that pink mold around the tub and sinks. On the door to the balcony, there were fingerprints, and the track had dirt, dust and cobwebs filling it. The maids didn't finish cleaning the rooms until dinner time, but obviously they were not doing a good clean if marks on the walls could have just been removed with a soapy rag and a couple minutes.
We also had issues with the staff entering without knocking, even though we had the silent sign on the door. They entered, must have seen us there, and left. We notified the front desk and they apologized, but we were worried for the rest of the stay.
The other issue we had was the elevators and events in the hotel. All of the rooms open out over the atrium, which is pretty, except when there are weddings and parties that go until late in the evening and the music and sound can be heard in your room 7 floors up. I was there, needing to sleep and get up early, not be kept up late listening to music from an event downstairs. They also shut down the elevators on one side of the hotel all weekend to accomodate for a wedding that was happening and another party.
I stayed on the SPG guest level, but all I got was a free bottle of water and a thank you for being an SPG member on check in. I don't feel that I was treated better, especially because I am young and felt like they treated me like a child. I have stayed in many better Sheratons, and there are 3 other Sheratons within the Tampa area. I've never stayed there, but I would suggest going to one of them instead.
December 2, 2013
Rated 2 out of 5 by Edarg Somewhat disappointing.
Nice large room but we did experience more than average amount of problems. Hot water was a huge issue for both sink and shower. The TV in the bedroom had no sound. The TV in the other room worked at first and then we did not have any reception, cable. Breakfast on Saturday morning may have been the worst experience I have had traveling. It was a CLUSTER! Not much food at the buffet. I had to sit at the bar and eat. 2 waitresses were yelling at each other. Really quite unbelievable .
November 25, 2013
Rated 4 out of 5 by sue3995 Love the atmospher and the Staff
Excellent! The Staff is very accommodating with my wine samples. They have been willing to refrigerate for me in their commercial refrigerators ( I am a Wine Sales Rep) I like that they have a complimentary bottle of water in the room and the bed linens and pillows are so comfortable.I also love that I can get transportation to local restaurants.
November 23, 2013