Rated 2 out of 5 by MLopez Needs improvement
I was there for the ACDC Soccer Tournament with lots of other soccer teams.
The bathroom has a lot of moisture on the ceiling more likely due to the lack of fan. There were moisture stains on the ceiling. The toilet takes at least 10 mins before you can flush again..and if you shower within that 10 mins, the water is scalding hot.
Breakfast was less than satisfactory. There were no plates when I went to grab breakfast. When plates came out, there were no eggs or bacon. I've had my reservations for weeks which meant the hotel is aware of the upcoming soccer tournament. I expected for the facility to staff up for that event.
I do love the size of the room & the separation between the front room & the sleeping quarter. Its great for when the (soccer) girls want to hang out. With some improvements this hotel would be at least a 4star.
October 20, 2013
Rated 5 out of 5 by Tom738 We love this hotel
We have stayed here for 4 years when we come down for Yankee Spring Training Games. The hotel and staff are very nice and convenient to everything. Quick drive to the games, to the airport, to surrounding area attractions and delicious restaurants. The breakfast buffet at the hotel is great and very convenient. We love that the hotel is all suites and no smoking is allowed. We find it to be very clean and are very pleased. We plan on staying next year.
April 3, 2012
Rated 2 out of 5 by Destingirl Not a safe place to stay
We had our vehiicle broken into on Froday 8/10 sometime after midnight and several items stolen. There were three other cars broken into as well. We had our truck locked and the alarm set. The hotel needs night time security. You are obviously aware of this problem noting the signs all over the parking lot that you are not responsible for stolen items or break ins. There was also no in room safe avaialble so I had to secure place to store my valuables.
August 15, 2012
Rated 5 out of 5 by Aucilla56 My Military Reunion
Everyone in our 25th Naval Reunion thought the hotel was fabulous. All the hotel staff, from front desk to the room cleaning staff were extremely helpful and courteous and helpful. Our rooms were spacious and extremely comfortably. We all enjoyed ourselves very much.
May 6, 2014
Rated 1 out of 5 by BobN Water issues
We arrived at midnight and were told there was no hot water. We skipped our showers for the evening and slept in . We woke to no water at all. Could not flush the toilet, brushed teeth with bottled water, skipped showers. Stay was little above camping. Facility is pretty rundown for a Sheraton. Front desk gave us no satisfaction in the morning upon checkout, but called later to give us some Starwood points. Not a memorable stay on Valentine's Day.
February 15, 2013
Rated 4 out of 5 by Rosco14 Good SPG Award Option
Great location for the business traveler. Rooms are all suites and kept clean. I've stayed here off and on about once a year for the past 5-8 years and it seemed to me that one of the elevators by the front desk is ALWAYS broken. Very frustrating. Road work on I-275 can wake you up early (5am) in the morning with vehicle back-up alarms beeping. Staff is very friendly.
April 9, 2014
Rated 2 out of 5 by cbg1965 Columbus Day Stay
While the rooms/overall hotel met our expectations the dining experience was extremely poor for breakfast. We were there as part of a soccer tournament, and they were ill prepared for us. Ran out of food, utensils etc, it was terrible and we have booked well in advance and had called the hotel to make sure they were prepared.
The employees were friendly and apologetic, and the rooms and such were good, but the dining left a lot to be desired.
October 14, 2013
Rated 3 out of 5 by KateS Director
Rooms need updated. my room had an unpleasant smell. I was located on a corner. The security light shown in my room and buzzed all night long.
food was average at best.
Need to understand why you would not have an outdoor space not to mention a pool being located in Florida. Regarding customer service, when asked the front desk for transportation information, the person gave us a card to call. Really??
March 14, 2014
Rated 4 out of 5 by Stan52 Close to airport
Room was very big - close to airport.
May 21, 2014
Rated 2 out of 5 by DD1024 Not very clean, needs some work
The room wasn't very clean. I realize comforters aren't washed with each stay, but this one smelled of perfume. There was hair on the bed and in the bathroom.
The heating system wasn't working - the unit continued to blow cold air no matter how high we turned the thermostat.
Staff was very friendly (even though I wasn't recognized as a Gold member). The shuttle service to local restaurants was a huge plus and the driver was wonderful.
November 29, 2012
Rated 3 out of 5 by psmith Surprised to be charged for bottled water in the room.
When I had previously stayed at this hotel, the bottled water in the room was complimentary with my Starwood Preferred Guest card (I had called the front desk to check before I used the water.) This stay, I was charged $8 for using the water. When I called the hotel, Aleana said she would remove the charge from my bill, which I appreciate. This instance would have kept me from staying at the hotel again, or recommending it to others.
February 15, 2013
Rated 3 out of 5 by EFRO Needs improvement
Room needs better lighting specially in work area, light bulbs are very dull even with all lamps on. Wifi is almost useless. Drains are painfully slow. These are based on multiple stays over the last few months. On my last stay, there was no water for a day as prt of a Scheduled maintenance activity, this should Have been notified before arival to allow guests to decide if they neded alternate arangements and a room credit offered.
October 17, 2013
Rated 3 out of 5 by NDNYC Convenient to airport; large room
I've stayed here a number of times. The rooms are spacious and the staff is friendly. It's a great location if you need to be close to the airport and it's convenient to restaurants/ shops in Westshore, South Tampa, and other areas.
This stay was the first time I ordered food - a grouper sandwich which turned out to be inedible.
The room cleanliness could use a little more attention (e.g., a wad of hair greeted me in the toilet).
December 2, 2012
Rated 5 out of 5 by Jack2014 Excellent Stay
Stayed here 3 nights in connection with a group reunion. On my individual level as well as on the level of supporting our groups, needs, this was the best we've been treated in years, This without question is where I will stay if I visit Tampa again. Great job!
April 28, 2014
Rated 5 out of 5 by FloridaTraveler Beautiful Suites
We stayed at this hotel for 2 nights (12/5/12 - 12/6/12). We were impressed with the large, roomy suites. The room was very clean and the beds were very comfortable. The large atrium was very inviting and contained a large Christmas tree decorated nicely. Location was great if you want to be near the airport. Breakfast was not included in the rate but a restaurant was available for breakfast items or a buffet if you preferred.
December 10, 2012
Rated 2 out of 5 by topdog Total Freeway Noise
You wake up at 6AM to the roar of the highway -- this was after asking for a quiet room.
Not worth it at any price.
May 13, 2014
Rated 4 out of 5 by Traveler this hotel needs a thorough cleaning
The suite was roomy but not clean. The carpet was also wore out and paint was chipping in places. The halls were also not clean and the plants had 5 inches of dust on them. The hotel did not have a hot tub and you had to pay extra for wifi in your room. The bed was comfortable but we had to request a clean comforter/bed spread as ours had multiple stains on it. We did get good response from staff when we requested anything.
February 12, 2013
Rated 5 out of 5 by NMtravelers Great Airport Location
We spent one night before catching our plane out of Tampa. This was a beautiful location to do that in. Rooms are located around an atrium so all rooms look out. The atrium is rather loud, but is absolutely beautiful. Our room was quiet and had a refrigerator and microwave. It was a perfect place for a quick ride to the airport and if you are lacking a car there is a shuttle service. It was a nice way to end our vacation.
August 18, 2012
Rated 2 out of 5 by StarshipCapt Below Starwood Standards
Let me begin by stating that the staff was outstanding. Always friendly and smiling. Also, the location is excellent.
But, below are some of the items that detracted from our recent stay.
1. The mixing valve for the shower probably needs to be replaced. For two days in a row the hot water feed has suddenly dropped out and only cold water comes through. The hot water still works in the bathroom and wet bar sinks.
2. Too many problems with the internet connection. The routers for the internet need to be updated. Microsoft IE shows that you are using outdated 802.11a,b, and g routers. 802.11n routers would provide more reliable performance.
3. Remove rust and touch up the paint at bottom of metal door frames in the bathrooms.
4. Ice Machines on floors 4 & 5 are not working.
5. Elevators. At least one of the north end elevators was out of service on Friday, Saturday, and Sunday. In fact, both north end elevators were down Sunday evening.
March 30, 2014
Rated 2 out of 5 by Rocky This hotel was average
The hotel has beautiful scenary and the rooms were average. The free shuttle service was a plus since there was not too much within walking distance. Close to the airport and international mall. Very dissappointed with service. Had to continuously ask for extra coffee packets, towels, etc. Charged $4/each for bottles of water provided in room. The only breakfast available was in the restaurant which was exremely costly.
April 29, 2013
Rated 2 out of 5 by Nevergoingback Won't Go Back Again
Toilets that run all night, refrigerators that make more noise than cars drag racing on the street, bathrooms so old that everything, and I do mean everything was falling apart...these are some of the reasons not to go back again. Room keys that did not work and elevator doors that won't open when you are trying to leave the hotel to catch an airplane, even more reasons I won't go back again!
February 21, 2014
Rated 3 out of 5 by Robmase This hotel needs maintenance help !
First room....both TVs didn't work, refrigerator didn't work, burned out bulb in lamp, A/C ran for 4 hours and no lower than 76....they switched rooms and the new room didn't have A/C.... so a guy came with a shop vac and had to go up in the ceiling to vacuum out water in order for the A/C to work. Staff was very helpful and friendly. Its just an old worn out hotel.. Bought a $13 dollar glass of house white wine...WOW!
June 1, 2013
Rated 5 out of 5 by Mikeeeee First Class Experience
Our experience was just great. The Atrium setting was very relaxing. Staff was attentive to our needs. Food at the hotel restaurant was very good and reasonably priced. Would definitely stay at this hotel again.
May 2, 2014
Rated 4 out of 5 by JadeC Charming and spacious
I appreciate the charming details of this hotel, such as the crown molding, running water streams, and Spanish tile floor. The room/suite was spacious and the staff was especially friendly and helpful. My only disappointment was the indoor pool. It was incredibly loud because of the air conditioner and the volume used by other guests. However, we enjoyed the stay overall and would return if visiting the Tampa area.
July 30, 2013
Rated 3 out of 5 by zumref Need improvement
The overal hotel was ok. However, the laundry area was aweful. Is was extremely nasty filled with dirt and cob webs. Cover in water. Ice machine were out of ice most of the time. Lobby was very clean and presentable but was quickly overlook one you went to get ice or do laundry. Restraunt staff was pleasant and front desk staff was friendly. The overall experience was good, but the areas stated above made it poor.
October 7, 2012
Rated 4 out of 5 by Jimbo1411 Great service from the staff
We stayed here at both ends as of a 10-day trip across Florida and were delighted. The kids liked the pool and there were a number of restaurants nearby. They were great to us with airport shuttle pick up at 1AM after both of our flights were delayed and also back in the morning to pick up our rental car.
April 11, 2014
Rated 3 out of 5 by dap48 Been better, a Tired hotel
Internet was additional cost, the hotel felt tired. 1 of the 4 elevators was out of service for 2 of the 4 days I was there. Wet floor signs were constantly displayed around the "restaurant". The "breakfast buffet" was $20/ day and consisted of steam tray eggs and bacon. The did have real maple syrup for the machine made pancakes.
The staff were all pleasant and helpful.
March 4, 2014
Rated 1 out of 5 by GLC06 The lack of service and room functionality
As a frequent traveler and first timer at this hotel, I was extremely disappointed. At check in, I was informed that a king size bed was unavailable as I originally requested through my reservation. Although not pleased to hear this, I accepted a double with the intention of changing rooms when a king became available the next day. The associate in turn decided to give me a king instead after being told that one was not available. The assigned room(615) toilet did not work which I reported right away. I left the premisies for 5 hours only to return to the room where the top of the toilet was sitting on top of the vanity(how filty is that?) and the bathroom floor was wet with spots all over the floor(just nasty). I immediately went back to the front desk and requested another room but my overall first impression was a nightmare and I definitely will not return to this location.
November 21, 2011
Rated 3 out of 5 by u200069 Going through renovations
I have always stayed at the Sheraton Westshore and will continue to do so. This last stay, however, was the least enjoyable. The elevators were being renovated so the already slow elevators were even slower. The air conditioning went out in my room forcing a room change in the middle of a week-long stay. The staff was very responsive and helpful, but it seemed like a lot of things went wrong in one stay.
January 21, 2013
Rated 3 out of 5 by JLBL This hotel has average features
The suite has a mini kitchen w/ refrigerator and microwave but no dishes and utensils. The bathroom sink and shower had poor drainage. Very difficult to find a parking space. The suitcase valet was missing from the room.
On the positive side, the suite was spacious, well maintained (other than bathroom drainage) comfortable bed. Staff was friendly and helpful. 5 minutes from the airport...awesome!
December 16, 2013