Rated 2 out of 5 by LizLMT it was an ok stay
Had an issue with my room front desk wouldnt let me talk to the manager. Was rude but fast to get me into another room.Then after I called the SPG the manager called me and I got 2 free breakfast buffet. Which was not good bacon was burnt and 2 salt shakers dint not worrk. The waitstaff came for my drinks and was back on other time. The resturant manager was at my table more.
August 19, 2013
Rated 3 out of 5 by zumref Need improvement
The overal hotel was ok. However, the laundry area was aweful. Is was extremely nasty filled with dirt and cob webs. Cover in water. Ice machine were out of ice most of the time. Lobby was very clean and presentable but was quickly overlook one you went to get ice or do laundry. Restraunt staff was pleasant and front desk staff was friendly. The overall experience was good, but the areas stated above made it poor.
October 7, 2012
Rated 5 out of 5 by Ranric19 Cool Oasis During Summer's Heat
Our A/C broke in our house so we stayed one night to get a good night sleep and a cool air conditioner. We were not disappointed and were very impressed with the design of the property. The room and A/C were fantastic and the staff was friendly. We were recognized for our Gold status. Wish we had more time to stay and enjoy the amenities but had to return home to meet the A/C repairman.
July 29, 2013
Rated 5 out of 5 by Ed1950 great place to stay
The hotel doesn't look like much from the outside, but inside it is beautiful. The open 8 story courtyard with a glass roof is lovely. Our suite was clean, roomy, and confortable. The microwave and refrig are nice additions. The staff was very friendly and helpful. They showed they value me as a customer. I would recommend this hotel highly to anyone traveling in the Tampa area.
August 9, 2013
Rated 1 out of 5 by GLC06 The lack of service and room functionality
As a frequent traveler and first timer at this hotel, I was extremely disappointed. At check in, I was informed that a king size bed was unavailable as I originally requested through my reservation. Although not pleased to hear this, I accepted a double with the intention of changing rooms when a king became available the next day. The associate in turn decided to give me a king instead after being told that one was not available. The assigned room(615) toilet did not work which I reported right away. I left the premisies for 5 hours only to return to the room where the top of the toilet was sitting on top of the vanity(how filty is that?) and the bathroom floor was wet with spots all over the floor(just nasty). I immediately went back to the front desk and requested another room but my overall first impression was a nightmare and I definitely will not return to this location.
November 21, 2011
Rated 5 out of 5 by wilky28 Very nice hotel
As a 'dad' who comes into town to see his kids, this hotel was terrific. It puts us close to the airport, the mall, downtown etc. I found the deal on Hotwire and was very satisfied. Hope to stay there again.
October 8, 2013
Rated 3 out of 5 by u200069 Going through renovations
I have always stayed at the Sheraton Westshore and will continue to do so. This last stay, however, was the least enjoyable. The elevators were being renovated so the already slow elevators were even slower. The air conditioning went out in my room forcing a room change in the middle of a week-long stay. The staff was very responsive and helpful, but it seemed like a lot of things went wrong in one stay.
January 21, 2013
Rated 5 out of 5 by Nancy2 Excellent!
We just returned from our trip to Tampa and truly enjoyed our stay at this hotel. Everything was terrific, from the friendly and helpful staff to the comfortable accommodations! The indoor pool was very convenient, as well as the shuttle service. I usually have a few complaints or suggestions for improvement but there was nothing from my stay that could have been better. It exceeded my expectations!
March 30, 2013
Rated 4 out of 5 by azell2u great stay after our cruise
the hotel was well maintained, clean and in a good location (car still needed). bed was extremely comfortable and the room very spacious. beaches within 10-45 min (depending on which one you want to visit). restaurants are plentiful. would definately stay again. only rated good overall because pool was inside (nice size but would rather have some sun). in all fairness though i came for the beaches.
October 17, 2012
Rated 4 out of 5 by Cathleen51 Hotel should check rooms for any maintneance issues
Toilet needs repair in room 416. The toilet ran all night waking me up frequently - most likely broken for awhile. I notified the front desk the next morning. I booked direclty by calling the Sheraton and when I received my folio it showed I booked through Expedia which is incorrect. Reservations is providing a paid bill manually and correcting the error but had to spend my time getting corrected.
February 13, 2013
Rated 3 out of 5 by slblakelyatc nice hotel... bad room service.
I ordered Breakfast and left it on my door to be picked up. my meal never came with in the time frame that I checked off. After calling them 25 min after it was supposed to be there and they said it would be another 10 minutes. and the Restaurant manager said that it takes 30 mins to cook the food and did not help me at all. I ended up canceling my order because I had to leave for my flight.
April 14, 2013
Rated 5 out of 5 by Ryanl Great hotel
Fitness center cleanliness neglected. Also, same cup from day before was sitting outside near my room. GREAT BREAKFAST & KID FRIENDLY
October 14, 2013
Rated 4 out of 5 by Sharon Comfortable and very clean
I loved the comfortable bed, and the clean room. I was surprised when I had no water to take my shower, but that was rectified in about 10 minutes. Just meant I had to skip breakfast that morning. I need "white noise" to sleep and unfortunately the AC noise is only heard in the sitting room, and not the bedroom. If this is you, make sure you ask for a room closer to Cypress than the highway.
January 19, 2012
Rated 2 out of 5 by starwood22 Very Noisy
Although the room itself was great, it seemed as if most rooms were quite visible to the freeway and made the stay very noisy. It was hard to get a good night sleep and spend most of the night listening to trucks, cars and motorcycles. That defeated the purpose of staying close to the airport for an early flight. Next time I will stay farther away from the freeway and try a different hotel.
November 23, 2011
Rated 5 out of 5 by Freddy Treated like we count
Upon arriving at the hotel we were welcomed and warmly received. When reservations were made the requested room was not available so I had to take what I could get. When we checked in I asked about it and because we were members, we were upgraded to a suite. It was great! My husband could have his meetings and I could enjoy a book, watch tv or rest without disturbing them. Thanks!,
June 10, 2013
Rated 3 out of 5 by CDelgado The room didn't have internet
The moved to anothe room that had internet but just in the living room area. No internet in the bedroom area. It has happened to me twice within two months. Floors 7 & 8. Also, room service staff should be more attentive they didn't bring my full food order
September 25, 2013
Rated 4 out of 5 by Justin42ks Great stay
I got an incredible deal through SPG for a King Suite. The entire staff was so friendly. Right down to the cleaning women asking if everything ok and if i am having a good stay. Location is very central to airport, shopping, highways, and Tampa, Clearwater, and St. Pete. Being a Sheraton, the beds are soooo comfortable. Only complaint is TV was very basic. No movies or additonal services.
December 19, 2012
Rated 3 out of 5 by UnhappyTraveller Housekeeping needs to pay attention
Upon entering the room no lights worked. It took the 3rd light, in the bathroom, before I could see anything.
The thermostat was set on 66 so the room was freezing!
The mattress was really old and worn. The side I chose to sleep on, closest to the bathroom, was sunken in from previous guests. This bothered me so much that at 3am I tried the other side and it did not have this problem.
September 22, 2012
Rated 5 out of 5 by JTucker Awesome Stay
This location was perfect for my trip as it was close to the Tampa Skate Park and plenty of shopping. The suite layout and quality of the rooms really met my expectations. The bed was very comfortable and the kids enjoyed the pool. Overall the staff provided warm and friendly service. I will definitely be back!
September 5, 2013
Rated 3 out of 5 by Jane56 This hotel is overrated
The room in this hotel was very nice. The hotel shuttle was helpful in getting me to my destinations. However, the elevator repairs were very inconvenient, only providing guests with staircase access to go down, and not up, therefore not allowing guests to quickly return to our room and come back down. The restaurant bar's food menu was very limited. The so call "breakfast buffet" was
February 5, 2013
Rated 4 out of 5 by RPH1 Customer service missed the mark
Wake up call was never executed, resulting in a cancellation of my first early appointment. Very costly. Very disappointed.
October 11, 2013
Rated 4 out of 5 by MLB1 Love this pet friendly place
The staff here is truly pet friendly, they are so welcoming always with treats and attention. They are very accommodating with requests. We stay here a lot as my Mom is close by, we've been here so often that the dogs know where the elevator is and how to find their room. Thanks for being so welcoming to both 2 and 4 legged guests.
August 14, 2013
Rated 2 out of 5 by Donian Doesn't live up to Sheraton name
Stayed there last year and there were bugs in my bed and bathroom (not bed bugs)...their solution was sending me 2 bottles of beer...this year they decided to do elevator work shutting 2 of the 4 elevators down during a very busy time making for lengthy waits to get to my room...bar, restaurant and cleaning maids were understaffed and had difficulty handling the guests.
January 28, 2013
Rated 3 out of 5 by Patti81 Another Visit
This is the second time we have visited this hotel. While we like the hotel we were disappointed by the staff member checking us in. She did not recognize us a Gold members, did not tell us where our room was, or where the elevator was, and when we asked for simple directions to the grocery store and a major road by the stadium she simply told us that "she didn't know."
August 22, 2012
Rated 5 out of 5 by vfres1 Just Get Away
Business or Fun great place to get away.
October 15, 2013
Rated 5 out of 5 by DaddysGirls Friendly Staff / Excellent Hotel
We have stayed at his Sheraton multiple times and have always had a very pleasant experience. The staff are always helpful and polite. The rooms are clean and comfortable. I would highly recommend this hotel if in the area.
September 22, 2013
Rated 2 out of 5 by MusicStore Unfriendly front desk staff
Front Desk staff was very rude and unfriendly. As an SPG member we were put into a room right when you stepped off the elevator. There was mold on the ceiling by the air vent and the engineering guy said there was nothing he could do about it. When I attempted to call down to say the balcony door did not open the light was not working and the mold problem, it took three times of calling down for someone to answer.
Also we went out for a nice dinner and when we came back there were no parking spots. As I approached the front desk, they asked if I was checking in? I replied no. She then stated "then what do you want". I was concerned about the parking situation and wanted to make sure that my SPG number was on file because of the room location. She said yes but I received an email saying thank you for joining SPG. I left feeling like I was a pain for her to help me, and confused because I was an SPG member before this stay.
March 3, 2013
Rated 4 out of 5 by Xian Lovely Hotel
I've stayed at this hotel many times and each has been a pleasure. My only complaint is that I missed the cleaning staff's only attempt to clean my room because I slept in. I thought they'd try to come back in the afternoon but they didn't.
My room was very spacious, I had two televisions at my disposal, and the room came with both a mini-fridge and a microwave.
August 13, 2012
Rated 5 out of 5 by effy Flight canceled
Stuck in Tampa due to weather and needed a quick solution. Found this hotel and booked quickly and easily and was picked up in minutes by the shuttle. The short ride was pleasant and the room was a complete surprise. Beautifully appointed and HUGE. A complete office/living room was separate from the large and comfy bedroom. Only wish we could have stayed longer!
February 15, 2013
Rated 3 out of 5 by David53 The good, bad and ugly.
Let me start with the good. Nice big comfortable suite. Cozy bed and plenty of room. The bad, the slowest elevator's ever and one of them broke down so the maids just jam their carts in on top of you. The ugly, toothpaste spit on the handles and faucet in the bathroom. Then in morning the maids were banging on the door with the DND sign on the outside handle.
February 2, 2013