Rated 4 out of 5 by Handlers pleasant stay- close to airport
The hotel rooms were clean and spacious . I had reserved two rooms and they were side-by-side . One of the rooms was available for an early check-in.
April 21, 2014
Rated 5 out of 5 by TJ2014 Spring Training Stay
Stayed during Spring Training trip … excellent staff … they really go out of their way to make sure you have what you want .. from the desk folks, shuttle drivers, and St James staff, they all do a great job … The hotel has a great ambiance with a tropical landscape within the hotel. I will definitely stay here again.
April 1, 2014
Rated 2 out of 5 by JB25 Stay was ok-not to Sheraton standards
I have stayed at this hotel on 3 occassions now and have been disappointed on each stay for different reasons. The common areas and the staff are both above average.
On previous stays I have been turned off by worn and stained carpets and moldy fridges. This stay I was situated with a room backing on the highway. It was extremely noisy. The drapes did not shut properly and it lacked a clock and other minor ammenities I would expect from a Sheraton hotel.
October 28, 2013
Rated 4 out of 5 by trip111 Fl trip
pillow to soft, other wise we have stayed her for many years now.Plam on comming back for many more years. Great staff, food is great and perfect location
April 20, 2014
Rated 5 out of 5 by Craige46 CUSTOMER SERVICE
The Sheraton Suites Tampa Airport West shore is a 'customer-centric' hotel with a team of hoteliers who genuinely deliver on the promise of 'customer' service. Their attention to detail is thorough and their follow-up is exemplary. The experience overall was one of friendliness and personal warmth.
April 4, 2014
Rated 2 out of 5 by MLopez Needs improvement
I was there for the ACDC Soccer Tournament with lots of other soccer teams.
The bathroom has a lot of moisture on the ceiling more likely due to the lack of fan. There were moisture stains on the ceiling. The toilet takes at least 10 mins before you can flush again..and if you shower within that 10 mins, the water is scalding hot.
Breakfast was less than satisfactory. There were no plates when I went to grab breakfast. When plates came out, there were no eggs or bacon. I've had my reservations for weeks which meant the hotel is aware of the upcoming soccer tournament. I expected for the facility to staff up for that event.
I do love the size of the room & the separation between the front room & the sleeping quarter. Its great for when the (soccer) girls want to hang out. With some improvements this hotel would be at least a 4star.
October 20, 2013
Rated 2 out of 5 by CJJSr Notification and guidance aroun elevator issues was non existent.
Several issues with this property.
1. No bell bell staff offered to assist me and my boys as we were checking in. We had to get our own luggage cart. After complaining about this at checkout, the front desk clerk failed to ask if we needed help now.
2. Housekeeping was atrocious. Our room was never vacuumed. One of us experienced a cut in the bathroom and the blood stain remained on the floor for 2 days.
3. Never had sufficient # of towels or face cloths. We always had to call and ask for more and had to make a follow up calls each time.
4. Now where on the website was there mention of the issues with 3 of the 4 elevators being out of service. Guests had to wait a much as 15 minutes in some cases and when the elevator showed up, it was not capable of carrying all of the guests that had been waiting.
5. Parking was insufficient.
January 5, 2013
Rated 5 out of 5 by Tom738 We love this hotel
We have stayed here for 4 years when we come down for Yankee Spring Training Games. The hotel and staff are very nice and convenient to everything. Quick drive to the games, to the airport, to surrounding area attractions and delicious restaurants. The breakfast buffet at the hotel is great and very convenient. We love that the hotel is all suites and no smoking is allowed. We find it to be very clean and are very pleased. We plan on staying next year.
April 3, 2012
Rated 2 out of 5 by Destingirl Not a safe place to stay
We had our vehiicle broken into on Froday 8/10 sometime after midnight and several items stolen. There were three other cars broken into as well. We had our truck locked and the alarm set. The hotel needs night time security. You are obviously aware of this problem noting the signs all over the parking lot that you are not responsible for stolen items or break ins. There was also no in room safe avaialble so I had to secure place to store my valuables.
August 15, 2012
Rated 2 out of 5 by Dangerous Ac no good. 1st night staff not very helpful
Ac had problems no one could fix it after 4 phone calls and 3 hours I went down stairs and instead of them going to check another room they sent me. The 2nd day the lady manager of housekeeping should some real concern and that made me feel more at ease.
April 9, 2014
Rated 2 out of 5 by Hello50 Front desk staff and front elevators
The staff at the front desk need attention . Your first impression is not good . It's all about the greeting which was very poor. Front elevators are ales unexceptable, they are slow and the maid services keeps the guest waiting be using them verses the back elevators.
April 6, 2014
Rated 1 out of 5 by BobN Water issues
We arrived at midnight and were told there was no hot water. We skipped our showers for the evening and slept in . We woke to no water at all. Could not flush the toilet, brushed teeth with bottled water, skipped showers. Stay was little above camping. Facility is pretty rundown for a Sheraton. Front desk gave us no satisfaction in the morning upon checkout, but called later to give us some Starwood points. Not a memorable stay on Valentine's Day.
February 15, 2013
Rated 2 out of 5 by cbg1965 Columbus Day Stay
While the rooms/overall hotel met our expectations the dining experience was extremely poor for breakfast. We were there as part of a soccer tournament, and they were ill prepared for us. Ran out of food, utensils etc, it was terrible and we have booked well in advance and had called the hotel to make sure they were prepared.
The employees were friendly and apologetic, and the rooms and such were good, but the dining left a lot to be desired.
October 14, 2013
Rated 2 out of 5 by Nevergoingback Won't Go Back Again
Toilets that run all night, refrigerators that make more noise than cars drag racing on the street, bathrooms so old that everything, and I do mean everything was falling apart...these are some of the reasons not to go back again. Room keys that did not work and elevator doors that won't open when you are trying to leave the hotel to catch an airplane, even more reasons I won't go back again!
February 21, 2014
Rated 3 out of 5 by dap48 Been better, a Tired hotel
Internet was additional cost, the hotel felt tired. 1 of the 4 elevators was out of service for 2 of the 4 days I was there. Wet floor signs were constantly displayed around the "restaurant". The "breakfast buffet" was $20/ day and consisted of steam tray eggs and bacon. The did have real maple syrup for the machine made pancakes.
The staff were all pleasant and helpful.
March 4, 2014
Rated 2 out of 5 by DD1024 Not very clean, needs some work
The room wasn't very clean. I realize comforters aren't washed with each stay, but this one smelled of perfume. There was hair on the bed and in the bathroom.
The heating system wasn't working - the unit continued to blow cold air no matter how high we turned the thermostat.
Staff was very friendly (even though I wasn't recognized as a Gold member). The shuttle service to local restaurants was a huge plus and the driver was wonderful.
November 29, 2012
Rated 3 out of 5 by EFRO Needs improvement
Room needs better lighting specially in work area, light bulbs are very dull even with all lamps on. Wifi is almost useless. Drains are painfully slow. These are based on multiple stays over the last few months. On my last stay, there was no water for a day as prt of a Scheduled maintenance activity, this should Have been notified before arival to allow guests to decide if they neded alternate arangements and a room credit offered.
October 17, 2013
Rated 3 out of 5 by psmith Surprised to be charged for bottled water in the room.
When I had previously stayed at this hotel, the bottled water in the room was complimentary with my Starwood Preferred Guest card (I had called the front desk to check before I used the water.) This stay, I was charged $8 for using the water. When I called the hotel, Aleana said she would remove the charge from my bill, which I appreciate. This instance would have kept me from staying at the hotel again, or recommending it to others.
February 15, 2013
Rated 3 out of 5 by NDNYC Convenient to airport; large room
I've stayed here a number of times. The rooms are spacious and the staff is friendly. It's a great location if you need to be close to the airport and it's convenient to restaurants/ shops in Westshore, South Tampa, and other areas.
This stay was the first time I ordered food - a grouper sandwich which turned out to be inedible.
The room cleanliness could use a little more attention (e.g., a wad of hair greeted me in the toilet).
December 2, 2012
Rated 5 out of 5 by FloridaTraveler Beautiful Suites
We stayed at this hotel for 2 nights (12/5/12 - 12/6/12). We were impressed with the large, roomy suites. The room was very clean and the beds were very comfortable. The large atrium was very inviting and contained a large Christmas tree decorated nicely. Location was great if you want to be near the airport. Breakfast was not included in the rate but a restaurant was available for breakfast items or a buffet if you preferred.
December 10, 2012
Rated 4 out of 5 by Traveler this hotel needs a thorough cleaning
The suite was roomy but not clean. The carpet was also wore out and paint was chipping in places. The halls were also not clean and the plants had 5 inches of dust on them. The hotel did not have a hot tub and you had to pay extra for wifi in your room. The bed was comfortable but we had to request a clean comforter/bed spread as ours had multiple stains on it. We did get good response from staff when we requested anything.
February 12, 2013
Rated 5 out of 5 by NMtravelers Great Airport Location
We spent one night before catching our plane out of Tampa. This was a beautiful location to do that in. Rooms are located around an atrium so all rooms look out. The atrium is rather loud, but is absolutely beautiful. Our room was quiet and had a refrigerator and microwave. It was a perfect place for a quick ride to the airport and if you are lacking a car there is a shuttle service. It was a nice way to end our vacation.
August 18, 2012
Rated 2 out of 5 by Rocky This hotel was average
The hotel has beautiful scenary and the rooms were average. The free shuttle service was a plus since there was not too much within walking distance. Close to the airport and international mall. Very dissappointed with service. Had to continuously ask for extra coffee packets, towels, etc. Charged $4/each for bottles of water provided in room. The only breakfast available was in the restaurant which was exremely costly.
April 29, 2013
Rated 3 out of 5 by Robmase This hotel needs maintenance help !
First room....both TVs didn't work, refrigerator didn't work, burned out bulb in lamp, A/C ran for 4 hours and no lower than 76....they switched rooms and the new room didn't have A/C.... so a guy came with a shop vac and had to go up in the ceiling to vacuum out water in order for the A/C to work. Staff was very helpful and friendly. Its just an old worn out hotel.. Bought a $13 dollar glass of house white wine...WOW!
June 1, 2013
Rated 4 out of 5 by Turk1111 Second time around much better experience
My second stay at this hotel it was much better nicer room much cleaner. Rooms just need updating that is all new carpet etc. Staff is very friendly and management really cares about the feedback from the customers. Breakfast is great and very friendly waiters. Good location close to the airport. I will stay again. Thanks
March 10, 2014
Rated 1 out of 5 by Challenger6013a Very bad!
No internet connection!
Before being moved the room was a disaster! Dirty floor!
When moved a bit better but very hard to connect on the internet.
I had to play with the toilet flush to have it stopped running!
Breakfast buffet was totally disgusting!!! Cold and not good!!!
My experience at that hotel was very very bad and will not go there again and will not recommend it!
February 9, 2014
Rated 4 out of 5 by JadeC Charming and spacious
I appreciate the charming details of this hotel, such as the crown molding, running water streams, and Spanish tile floor. The room/suite was spacious and the staff was especially friendly and helpful. My only disappointment was the indoor pool. It was incredibly loud because of the air conditioner and the volume used by other guests. However, we enjoyed the stay overall and would return if visiting the Tampa area.
July 30, 2013
Rated 3 out of 5 by zumref Need improvement
The overal hotel was ok. However, the laundry area was aweful. Is was extremely nasty filled with dirt and cob webs. Cover in water. Ice machine were out of ice most of the time. Lobby was very clean and presentable but was quickly overlook one you went to get ice or do laundry. Restraunt staff was pleasant and front desk staff was friendly. The overall experience was good, but the areas stated above made it poor.
October 7, 2012
Rated 4 out of 5 by JandF Excellent hotel and location to airport
We were very pleased with this hotel. The location and shuttle to the airport was excellent, staff were very friendly and accommodating and the buffet breakfast was wonderful. Would have no problem staying there again and highly recommend it to anyone.
March 26, 2014
Rated 4 out of 5 by Derek456 Conveniently located Tampa suite hotel
Wonderful, large rooms, clean and nicely decorated. My stay at this Sheraton Suite Hotel was very nice. Breakfast and happy hour offerings were good and the staff was friendly and helpful.
April 3, 2014