シェラトンスイート・タンパエアポート・ウェストショア

  • アメリカ合衆国
  • 33607
  • フロリダ,
  • タンパ
  • 4400 West Cypress Street
  • マップ

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Rated 3.9 out of 5 by 468 reviewers.
Rated 1 out of 5 by The Room Was Filthy My room was filthy when I arrived. I went to open the curtain and it was so filthy I did not want to touch it. There were dirty ,toothpicks on the floor that remained there from Monday to Sunday. There was dirt on the bathroom floor that was just moved around each day. The shower/tub was not cleaned soap wrapper and used washcloths were never removed. I asked for extra towels when my wife arrived and there were less in my room when I returned from Yankee Camp. January 28, 2013
Rated 3 out of 5 by Been better, a Tired hotel Internet was additional cost, the hotel felt tired. 1 of the 4 elevators was out of service for 2 of the 4 days I was there. Wet floor signs were constantly displayed around the "restaurant". The "breakfast buffet" was $20/ day and consisted of steam tray eggs and bacon. The did have real maple syrup for the machine made pancakes. The staff were all pleasant and helpful. March 4, 2014
Rated 3 out of 5 by Hotel had some issues with the elevator Hotel seemed to have out of the four elevators -two out of service which made it difficult to get up and down to our room and with a 2 year old that makes more of a challenge since they don’t have a concept of waiting. We used the stairs once but we are on the 8th floor so that as well is not the easiest – not sure if both elevators were under repair but you may want to re think taking two of the four out of service and only doing one at a time in the future. February 4, 2013
Rated 2 out of 5 by Stay was ok-not to Sheraton standards I have stayed at this hotel on 3 occassions now and have been disappointed on each stay for different reasons. The common areas and the staff are both above average. On previous stays I have been turned off by worn and stained carpets and moldy fridges. This stay I was situated with a room backing on the highway. It was extremely noisy. The drapes did not shut properly and it lacked a clock and other minor ammenities I would expect from a Sheraton hotel. October 28, 2013
Rated 2 out of 5 by Won't Go Back Again Toilets that run all night, refrigerators that make more noise than cars drag racing on the street, bathrooms so old that everything, and I do mean everything was falling apart...these are some of the reasons not to go back again. Room keys that did not work and elevator doors that won't open when you are trying to leave the hotel to catch an airplane, even more reasons I won't go back again! February 21, 2014
Rated 4 out of 5 by Office Manager Rooms were great, shuttle service was not always available. Food for our conference was not top quallity. April 9, 2014
Rated 2 out of 5 by Needs improvement I was there for the ACDC Soccer Tournament with lots of other soccer teams. The bathroom has a lot of moisture on the ceiling more likely due to the lack of fan. There were moisture stains on the ceiling. The toilet takes at least 10 mins before you can flush again..and if you shower within that 10 mins, the water is scalding hot. Breakfast was less than satisfactory. There were no plates when I went to grab breakfast. When plates came out, there were no eggs or bacon. I've had my reservations for weeks which meant the hotel is aware of the upcoming soccer tournament. I expected for the facility to staff up for that event. I do love the size of the room & the separation between the front room & the sleeping quarter. Its great for when the (soccer) girls want to hang out. With some improvements this hotel would be at least a 4star. October 20, 2013
Rated 4 out of 5 by Conveniently located Tampa suite hotel Wonderful, large rooms, clean and nicely decorated. My stay at this Sheraton Suite Hotel was very nice. Breakfast and happy hour offerings were good and the staff was friendly and helpful. April 3, 2014
Rated 2 out of 5 by Notification and guidance aroun elevator issues was non existent. Several issues with this property. 1. No bell bell staff offered to assist me and my boys as we were checking in. We had to get our own luggage cart. After complaining about this at checkout, the front desk clerk failed to ask if we needed help now. 2. Housekeeping was atrocious. Our room was never vacuumed. One of us experienced a cut in the bathroom and the blood stain remained on the floor for 2 days. 3. Never had sufficient # of towels or face cloths. We always had to call and ask for more and had to make a follow up calls each time. 4. Now where on the website was there mention of the issues with 3 of the 4 elevators being out of service. Guests had to wait a much as 15 minutes in some cases and when the elevator showed up, it was not capable of carrying all of the guests that had been waiting. 5. Parking was insufficient. January 5, 2013
Rated 5 out of 5 by We love this hotel We have stayed here for 4 years when we come down for Yankee Spring Training Games. The hotel and staff are very nice and convenient to everything. Quick drive to the games, to the airport, to surrounding area attractions and delicious restaurants. The breakfast buffet at the hotel is great and very convenient. We love that the hotel is all suites and no smoking is allowed. We find it to be very clean and are very pleased. We plan on staying next year. April 3, 2012
Rated 2 out of 5 by Not a safe place to stay We had our vehiicle broken into on Froday 8/10 sometime after midnight and several items stolen. There were three other cars broken into as well. We had our truck locked and the alarm set. The hotel needs night time security. You are obviously aware of this problem noting the signs all over the parking lot that you are not responsible for stolen items or break ins. There was also no in room safe avaialble so I had to secure place to store my valuables. August 15, 2012
Rated 4 out of 5 by Excellent hotel and location to airport We were very pleased with this hotel. The location and shuttle to the airport was excellent, staff were very friendly and accommodating and the buffet breakfast was wonderful. Would have no problem staying there again and highly recommend it to anyone. March 26, 2014
Rated 1 out of 5 by Water issues We arrived at midnight and were told there was no hot water. We skipped our showers for the evening and slept in . We woke to no water at all. Could not flush the toilet, brushed teeth with bottled water, skipped showers. Stay was little above camping. Facility is pretty rundown for a Sheraton. Front desk gave us no satisfaction in the morning upon checkout, but called later to give us some Starwood points. Not a memorable stay on Valentine's Day. February 15, 2013
Rated 2 out of 5 by Columbus Day Stay While the rooms/overall hotel met our expectations the dining experience was extremely poor for breakfast. We were there as part of a soccer tournament, and they were ill prepared for us. Ran out of food, utensils etc, it was terrible and we have booked well in advance and had called the hotel to make sure they were prepared. The employees were friendly and apologetic, and the rooms and such were good, but the dining left a lot to be desired. October 14, 2013
Rated 4 out of 5 by Second time around much better experience My second stay at this hotel it was much better nicer room much cleaner. Rooms just need updating that is all new carpet etc. Staff is very friendly and management really cares about the feedback from the customers. Breakfast is great and very friendly waiters. Good location close to the airport. I will stay again. Thanks March 10, 2014
Rated 4 out of 5 by Good Stay This is my second stay here. Is a very good place to stay. Although the elevators on one end of the building was not working most of my stay. April 2, 2014
Rated 3 out of 5 by Needs improvement Room needs better lighting specially in work area, light bulbs are very dull even with all lamps on. Wifi is almost useless. Drains are painfully slow. These are based on multiple stays over the last few months. On my last stay, there was no water for a day as prt of a Scheduled maintenance activity, this should Have been notified before arival to allow guests to decide if they neded alternate arangements and a room credit offered. October 17, 2013
Rated 2 out of 5 by Not very clean, needs some work The room wasn't very clean. I realize comforters aren't washed with each stay, but this one smelled of perfume. There was hair on the bed and in the bathroom. The heating system wasn't working - the unit continued to blow cold air no matter how high we turned the thermostat. Staff was very friendly (even though I wasn't recognized as a Gold member). The shuttle service to local restaurants was a huge plus and the driver was wonderful. November 29, 2012
Rated 3 out of 5 by Surprised to be charged for bottled water in the room. When I had previously stayed at this hotel, the bottled water in the room was complimentary with my Starwood Preferred Guest card (I had called the front desk to check before I used the water.) This stay, I was charged $8 for using the water. When I called the hotel, Aleana said she would remove the charge from my bill, which I appreciate. This instance would have kept me from staying at the hotel again, or recommending it to others. February 15, 2013
Rated 3 out of 5 by Convenient to airport; large room I've stayed here a number of times. The rooms are spacious and the staff is friendly. It's a great location if you need to be close to the airport and it's convenient to restaurants/ shops in Westshore, South Tampa, and other areas. This stay was the first time I ordered food - a grouper sandwich which turned out to be inedible. The room cleanliness could use a little more attention (e.g., a wad of hair greeted me in the toilet). December 2, 2012
Rated 1 out of 5 by Very bad! No internet connection! Before being moved the room was a disaster! Dirty floor! When moved a bit better but very hard to connect on the internet. I had to play with the toilet flush to have it stopped running! Breakfast buffet was totally disgusting!!! Cold and not good!!! My experience at that hotel was very very bad and will not go there again and will not recommend it! February 9, 2014
Rated 4 out of 5 by Hotel close to airport The hotel has a great indoor pool. April 5, 2014
Rated 5 out of 5 by Beautiful Suites We stayed at this hotel for 2 nights (12/5/12 - 12/6/12). We were impressed with the large, roomy suites. The room was very clean and the beds were very comfortable. The large atrium was very inviting and contained a large Christmas tree decorated nicely. Location was great if you want to be near the airport. Breakfast was not included in the rate but a restaurant was available for breakfast items or a buffet if you preferred. December 10, 2012
Rated 4 out of 5 by this hotel needs a thorough cleaning The suite was roomy but not clean. The carpet was also wore out and paint was chipping in places. The halls were also not clean and the plants had 5 inches of dust on them. The hotel did not have a hot tub and you had to pay extra for wifi in your room. The bed was comfortable but we had to request a clean comforter/bed spread as ours had multiple stains on it. We did get good response from staff when we requested anything. February 12, 2013
Rated 2 out of 5 by This hotel was disappointing. The room layout and furnishings are excellent but there were socks on the floor from a previous occupant and when I tried to make coffee in the morning the carafe was missing from the coffee maker also in the morning the toilet clogged with normal use. March 16, 2014
Rated 3 out of 5 by Not so clean The housekeeping staff could benefit from additional training April 3, 2014
Rated 5 out of 5 by Great Airport Location We spent one night before catching our plane out of Tampa. This was a beautiful location to do that in. Rooms are located around an atrium so all rooms look out. The atrium is rather loud, but is absolutely beautiful. Our room was quiet and had a refrigerator and microwave. It was a perfect place for a quick ride to the airport and if you are lacking a car there is a shuttle service. It was a nice way to end our vacation. August 18, 2012
Rated 2 out of 5 by This hotel was average The hotel has beautiful scenary and the rooms were average. The free shuttle service was a plus since there was not too much within walking distance. Close to the airport and international mall. Very dissappointed with service. Had to continuously ask for extra coffee packets, towels, etc. Charged $4/each for bottles of water provided in room. The only breakfast available was in the restaurant which was exremely costly. April 29, 2013
Rated 3 out of 5 by This hotel needs maintenance help ! First room....both TVs didn't work, refrigerator didn't work, burned out bulb in lamp, A/C ran for 4 hours and no lower than 76....they switched rooms and the new room didn't have A/C.... so a guy came with a shop vac and had to go up in the ceiling to vacuum out water in order for the A/C to work. Staff was very helpful and friendly. Its just an old worn out hotel.. Bought a $13 dollar glass of house white wine...WOW! June 1, 2013
Rated 4 out of 5 by Charming and spacious I appreciate the charming details of this hotel, such as the crown molding, running water streams, and Spanish tile floor. The room/suite was spacious and the staff was especially friendly and helpful. My only disappointment was the indoor pool. It was incredibly loud because of the air conditioner and the volume used by other guests. However, we enjoyed the stay overall and would return if visiting the Tampa area. July 30, 2013
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