Rated 5 out of 5 by Pinkler8 Susan Carney
We have stayed here several times and have always been pleased. There was an unpleasant experience which the Manager on Duty, Susan Carney, handled professionally and with true sensitivity. This review is all about her and the quality pf professional she is.
May 12, 2014
Rated 5 out of 5 by Young90 Only One Issue
We often stay at this excellent hotel with very good experiences. This last visit we had a problem with the machine at the parking exit. It ate my ticket and the gate would not open. Backing up is not easy with cars behind you. At the desk they told me to go back and push the silver call button. I had no response. Backing up again I received a ticket which eventually opened the gate. Not a good experience.
August 6, 2013
Rated 4 out of 5 by loyalw High price - low value
For the price paid one would expect to not have to pay for in-room Internet connection.
The water pressure was poor and variable when showering. The shower control was defective in that you had a choice of scalding or freezing, with nothing in between.
The food at the restaurant was okay; definitely NOT worth $14 for a cheeseburger, though. Had I had transportation, I would have done better at Burger King.
April 13, 2013
Rated 5 out of 5 by conbon78 Nice hotel with excellent staff
I was very impressed with this hotel. They had a Starbucks located in the hotel, which was a bonus for the morning. The hotel staff was really friendly and the shuttle even took me to a different building since it was on the way. Overall, I would recommend this hotel. The room was super comfortable and nice. Loved the pressure in the shower! Also, had a great fitness center with weights and nice machines.
December 5, 2011
Rated 5 out of 5 by Norman Comfortable Location at Airport
I love this location close to the airport. Only issue I had that night was a fire alarm at 3 Am. Totally disturbed my sleep, had to rush out from 7th floor with luggage like the rest of the guests. Otherwise this is a nice hotel. Fortunately there was no fire in the hotel's kitchen. I left my car for 7 days as part of the hotel package. The suite was nice and extremely comfortable.
Fantastic Location !!
March 17, 2013
Rated 2 out of 5 by Jondec2012 Typically good
Typically I wouldn't submit a review for the hotel. It normally a pleasant stay and what I expect from a hotel. All of the staff is very friendly and professional. This time however I was in a room where the vent in the bathroom was so filthy I was shocked. There was a layer of dust/dirt on the vent so thick, i don't think it was actually working. I probably will stay someplace different moving forward.
December 10, 2012
Rated 1 out of 5 by Tatiana Horrible.
The initial incidental fee was not 15% of my one night stay. Room service took over an hour to being extra linen for the beds. Wallpaper was peeling off the walls, shower head was loose, tub needed calking desperately, vents were extremely dusty...just to name few. I had children staying in the room & their were way too many health violations to stand. If my room was not paid for then I would've left.
April 1, 2013
Rated 5 out of 5 by Nicky Disappointed with a Housekeeper.
Usually I would rate everything as excellent but there was a housekeeper who was extremely rude to my daughter when we were checking out. My daughter accidentally left her phone charger in the room and she saw a housekeeper and asked if she could go inside to retrieve it. She yelled no it's against policy and slammed the door in her face. My daughter saw another housekeeper and asked her for assistance, the housekeeper stated that she would talk to her and try to retrieve the charger for my daughter. The rude house keeper slammed the door in her co-workers face as well. My daughter reported this to the supervisor at the front desk and to the housekeeping supervisor, she claimed the situation would be addressed. In all of my years of coming to the Suites I have never encountered a staff member who conducted themselves in such a rude and unprofessional manner. My daughter was in room 421.
March 4, 2013
Rated 1 out of 5 by aau74 Terrible experience
This hotel refused to honor guaranteed 4PM checkout for SPG Elite members, kicking me out at 2PM stating that housekeeping needed to prepare the room for the next guest. Housekeeping kept banging on my door all morning from before noon even with DND sign on the door. Phone in the bedroom did not work. Except for check-in, all interactions w/hotel staff were unfriendly. Do not recommend this hotel.
August 20, 2012
Rated 3 out of 5 by billCT Restaurant rip off
Had party of 6 for dinner. Did not see that an 18% gratuity was applied, and I added a $35 tip on top of the 18%.. Waitress did not even question that fact that she was given a $63.35 total tip on a $158 food and beverage charge! Then, my e-mail folio showed another $27 charge for meals the next day. Interesting, since I had a breakfast coupon! No call back from Billing when I called to complain.
July 26, 2013
Rated 4 out of 5 by Laurie62 Great property,front desk has attitude
The lobby ,room and restaurant are Aplus.We come here every month and haven't had a problem upon checking in until now. The front desk had an attitude and it took a lot of talk to get what we were promised and have had in the past. We just returned from the W French Quarter in New Orleans so I guess we were a bit spoiled.
April 15, 2014
Rated 3 out of 5 by Flyers2013 Upgrades Aren't Necessarily Good
I travel to this hotel a couple of times a year and one this stay, I had issues, which is an abnormal experience. Upon arrival, the type room I requested was not yet clean. Arrival time was ~3:30PM. To compensate, I was upgraded to the business suite. That room had a king and a pull-out queen, which is a horrible substitue for a double room. Consequently, I had a poor night's sleep. Not good.
February 24, 2013
Rated 2 out of 5 by mhen Disappointing
-the shower faucet was loose and needed manipulating to turn off
- there were no wash cloths
- the shower rod was not screwed in at both ends, one end came out, luckily whole thing did not fall on me when I opened the curtain
-there was not a free bottle of water in the room
- bed was very comfortable as usual
-shuttle from airport was slow, saw other hotels twice before the Sheraton arrived
September 12, 2012
Rated 3 out of 5 by VTomS OK hotel close to the airport
Slight disappointment - this is Sheraton?
The rooms are large and well maintained.
Toiletries offered are third rate, though.
The biggest issue is the restaurant and low quality of food and uninspired service.
There are two other SPG properties on the same lot.
A bright spot: the Aloft lobby and barman Cesar.
I am SPG Gold and it did not make any difference vs. my colleagues with no status.
July 19, 2013
Rated 4 out of 5 by Gary56 Good hotel except for paring
Overall a good place to stay.i want to point out that the parking is about as stupid as can be and takes away from the stay . I have been staying there every year for at least 8 years and the situation with the parking gate has not improved and will not stay there again because of it. It took me over 5 minutes to have someone let me out of the parking lot due to the stupid gate they have
October 7, 2012
Rated 2 out of 5 by mljmiller577 Better Management
My friend & I were hungry so we dedcided to eat at the Relish lounge. Being Super Bowl Sunday, the place was packed. There was one server on & another standing around in the empty dining room area. The one server in the lounge couldn't handle the crowd. Meanwhile instead of the bartender helping him out, he was watching the game. The other server in the empty dining room was doing NOTHING. I went to the front desk to inform them about the problem & she said the other server was on her "break" Where was the f & b manager??? Why was a server on their break at dinner time on super bowl sunday?? It was completely horrible! I have worked in the f & b department at a Starwood hotel for 9 years & when we had a busy weekend or day coming up, we made sure there was enough help. I would not recommend this hotel because of the lack of management in the f & b dept & the lack of caring by the front desk staff.
February 11, 2013
Rated 3 out of 5 by Chukkie Cash policy
Great Hotel, but because I was paying with cash, I was treated like a second class citizen. WiFi was included with the room but since I did not have a credit card on file, I was blocked from using that service. I did join the SPG at check-in, however, the way I was treated, Sheraton will be the last on my list, when all else fails. As I felt unwelcomed, I don't believe you will miss me.
March 4, 2013
Rated 1 out of 5 by Astrojo Don't stay here unless you're desperate
I've never seen so many up charges on a bill and the pool had throw up in it even after it was called to the staffs attention it was still there later. The hot tub has been broken for months and the noise level while trying to sleep was outrageous!!! The staff could honestly care less about you so I suggest anywhere else. I've stayed at cheep motels that were cleaner and more quiet.
November 25, 2013
Rated 3 out of 5 by Vtjeff Horrible parking situation
Shared parking lot with automatic gate that doesn't work properly. Also not enough spaces. Came back at night in torrential rainstorm and finally found a spot only to discover it was "employee only " parking. Had to keep looking and finally found a spot a couple of hundred yards away. Soaked and angry.
April 17, 2014
Rated 4 out of 5 by BillN Nice to always have a suite
We stay here about 3 times a year, whenever we need to grab an early flight. It is always comfortable, and a good long term parking rate with shuttle makes it particularly attractive. We'd prefer a more intimate restaurant experience, but the menu has expanded beyond "gourmet burgers" and is consistently well executed. The recent addition of a 24 hour SPG lounge is another plus.
April 9, 2013
Rated 1 out of 5 by Alyssa523 Worst experience I've ever had.
I had booked a hotel room at Sheraton Suites because we were visiting Philadelphia for the night. We got to the hotel early to find the lobby full of angry people and luggage waiting to check into the hotel. When we tried to check in, they explained to us that the system was down and they couldn't get it working. It had been down for 4 hours. Being the optimistic people we are, we decided to get ready in the bathroom lobby and go out and enjoy our night because surely the system would be fixed by the time we returned. Well, when we did return they had found a room for all the people in the lobby, but still said that their system was down and couldn't find a room for us. We sat/slept in the lobby until 6am when they finally found us a room. One bed for 4 adults.. Not exactly the "suite" that we had booked. Never again can I trust this hotel's capability of providing excellent hospitality as I had in the past.
June 10, 2013
Rated 4 out of 5 by vipster Issue
My rate included free wi-fi and access to the club lounge. Apparently, the system at the hotel did not show what was included. Also, my rate included free wi-fi. I still got charged for the wi-fi. After explaining to the billing department, the credited me for the wi-fi, but no access to the lounge.
April 11, 2014
Rated 1 out of 5 by Bob18 Needs alot of help
Check in took over an hour and I was first in line (checking in at 430pm)
To get out of the parking lot they share with two other starwood properties takes about 30 minutes, the ticket machine at the gate is broken and my key card never worked, even after being fixed 3 times.
No platinum recognition.
Will not stay here again, a very poor example of a starwood property.
August 1, 2012
Rated 4 out of 5 by spoofy TV channels
Requested a list of the TV channels to advise which TV station goes with which number on the TV set.
Made 11 calls to the front desk over a 90 minute period and the answer was always the same ...." he is on his way up to your room with the list...."
After the 11th call it arrived.
Every other hotel in the world has this list in every room . Why doesn't this
February 25, 2013
Rated 4 out of 5 by tsc108 Spacious rooms
The rooms are nice and large with separate living and sleeping areas, comfortable beds, and good room service.
May 19, 2014
Rated 2 out of 5 by gdwishes4u Needs Improvement
For a hotel that was rated a 3 1/2 on hotels.com, I was highly disappointed. There was a hair from a previous guest on the bathroom floor, the interior of the hotel was dated and needed at the least a fresh coat of paint.
The areas that I thought were pleasant were the staff, the clean glass elevators, and the white linen on the bed. Other than that I was disappointed.
January 15, 2013
Rated 4 out of 5 by alipit Resturant service
Upon my checkinMonday I went straight to resturant to eat. The service ws terrible as many people there were complaining.I waited and had to ask a second time for cream for my tea. The staff was carring on and laughing having a good time int he back. Many customers were upset that night and evient. I advised front desk. Also my TV in the living of my roon did not work.
October 15, 2012
Rated 5 out of 5 by Jean67 Hotel experience
Rooms were clean and roomy. shuttle to airport was fast and convenient.
May 21, 2014
Rated 4 out of 5 by T6211 Overall, I love the hotel
I love this hotel. Any time I am in Philadelphia, I stay here. However, the Shuttle Bus Service has been terrible from the airport. They say the shuttle comes every 20 minutes. Why do I wait an hour?
The staff and the room and other specifics are excellent here. If you are not in need of shuttle service, I recommend it. However, the shuttle bus service is terrible.
June 16, 2012
Rated 5 out of 5 Great Airport Hotel
whether catching a flight out or doing business this is a great stop located by the airport.
Janet at the front desk quickly checked us in and Chris & Tracey served us a nice dinner/drinks in the evening.
We like to use this hotel when we have a early flight out in the mornings. This saves us the traffic headaches and starts our vacation a little earlier.
December 15, 2012