Rated 2 out of 5 by Stevie64 OLD hotel
Very disappointed was very old and when we checked in fridge was frozen up, took eng dept over an hour to get there day of c/o we needed towels, took approx 40 min to get towels and we had to catch a plane looks like it was remodeled approx 20 years ago not the cleanest either..parking garage was a disaster key would never work and always had a line up to get out
June 17, 2013
Rated 2 out of 5 by Joe1966 Disappointed
My only gripe is that I booked a fitness room and paid extra for it but got to the room, and there was no fitness equipment. I decided it was too late to go back down to the lobby and try again.
When I asked about an adjustment the next morning, I was told the desk staff could do nothing to help and was given the Starwood 800 number. Staff was very unhelpful.
September 27, 2013
Rated 1 out of 5 by disappointed99999 Unbelievable!
I have been a regular guest at SPG hotels. However, this has been the worst experience.
1. Internet wireless did not work for 3 days.
2. Insects found in the room.
3. Phone system did not work for 1 night, and missed wake up call.
4. No soap (SOAP!) in the room.
5. Overcharge on the invoice until pointed out
6. Reservation was not found when checked in.
March 4, 2012
Rated 5 out of 5 Best hotel stay EVER!!!
Sheraton suites at Cumberland re-energized my love of hotels. The customer service was unprecedented with such a friendly and knowledgable staff! The shuttle doubled as a taxi, taking us to dinner and then picking us up from dinner and driving us to the venue. The room was immaculate and very comfortable. I will be staying at Sheraton hotels from now on!
June 17, 2013
Rated 3 out of 5 by Dani25 Hotel
This hotel was okay.I expected more since it was the Sheraton.It does need some work you can tell the hotel is older.I have stayed at the Renaissance Waverly and I like their hotel better.The Sheraton needs an upgrade.The carpet on my hotel floor in the hallway was extremely nasty it looks like it needs to be replaced.Other than that it was a nice visit.
June 9, 2013
Rated 4 out of 5 Hotel Stay
Thie hotel is a good hotel. The fan in the bathroom blowed continuously and was loud. The technician checked it and stated that it was louder in some rooms than others. The noise from the fan was quite annoying. I alos noticed that the tub was stained and the carpet was clean. Other than these things, the room was nice and the hotel atmosphere was great!
August 29, 2012
Rated 3 out of 5 by Dfitzgerald The hotel is on a downward slide
The hotel's exterior and lobby are nice, but the rooms are starting to deteriorate. I've stayed at this hotel over the years and it 's very nice, but you can tell that nothing has been done to the rooms over the years. The furniture is old, the microwave looks like it is from 1980, and the curtains barely close. The rooms need to be updated ASAP.
September 27, 2012
Rated 2 out of 5 by CowboyJoe Big Problems...
I had no hot water 2 of the 3 mornings I spent there. When I checked in, the phones were dead and had to change the room. Every day the room key cards did not work, which required going to the lobby several times. It was horrible. One thing after the other... Especially being tired it was betond aggravating... But the room itself was very nice.
February 24, 2013
Rated 4 out of 5 by ValentineTraveler This hotel is in Atlanta
I was surprised that there was an additional fee for parking, in-room internet and local calls. That was a surprise for a Sheraton. There was an issue with the door that separated the bedroom/ living area which was never addressed during our stay. The room was nice and the staff friendly and I was told the extra fees are usual for Atlanta.
April 1, 2013
Rated 5 out of 5 by Benton1 Wonderful Experience
Our family loved the suite and our stay at the SSG Atlanta. Service from staff was excellent. We asked for extra pillows and blankets for our children and they came immediately. The staff at the front desk greeted us with a smile and courteously responded during check-in, check-out and when we asked for restaurant/attraction suggestions.
July 25, 2012
Rated 5 out of 5 by TravelerBee Enjoyable Stay
My Husband and I decided to visit Atlanta for an extended weekend getaway. Although we arrived late at night, the staff was most courteous and had us checked in quickly. The hotel is right off of the highway, right next to a large shopping mall and Downtown Atlanta is minutes away. If I were to return to Atlanta I would stay here again.
January 25, 2013
Rated 5 out of 5 by JimG64 Great location
The location of this hotel and the relative ease to access surrounding shopping malls and entertainment . The excellent
Friendly staff and their willingness to assist you anyway they can. The prompt service of all departments in the hotel. The cleanliness of the public areas and rooms is a great plus for my positive recommendation .
January 6, 2013
Rated 3 out of 5 by ore21 needs help
the hotel staff was very nice and the condition of the rooms were clean. However the fitness center was terrible. The 2 elliptical machines were old, rusted and without paint and neither was working. The treadmills did work but not properly and were in bad condition with rust .
My business trip was extended but i had to move hotel.
June 14, 2013
Rated 5 out of 5 by FamilyFunSun Great Hotel
The hotel is located in a great spot for easy access to all Atlanta and surrounding attractions but in a safe part of the metro area. Everything about the hotel is great but particularly the service. The staff at this hotel is exceptional. They went all out to make us feel welcomed and comfortable.
I'm happy we found this place.
July 24, 2013
Rated 4 out of 5 by InTownGetawayGal Weekend Getaway
The overall experience was a pleasant one. Although the room had some minor flaws such as the wall paper seemed to have been burned in some spots and the crackling on the ceiling in the bedroom was gone in the corner. I would return because of the staff everyone was warm friendly and willing to help. I will return very soon!!!!
February 7, 2013
Rated 2 out of 5 by MoJef Did not enjoy my stay
If you're not into pets and smelling pets all night long in your pillows and linens, don't stay here. I had to have all the linens replaced in my room because I could smell pet urine throughout them. I was sick all night and couldn't sleep. Needless to say, I cut my two day stay to one and I will not return to this hotel ever.
May 29, 2012
Rated 3 out of 5 by Kathleen57 Getting your extra points
you need to make sure you follow requirements to the tee or you will not get your extra points for being green. was very disappointed that i did not qualify because i hung the do not disturb sign instead of the "green" sign. I gave up room refreshing for nothing. Will not happen again because i will find other places to stay
July 29, 2013
Rated 5 out of 5 by Radhe Nice safe and secure location
Hotel location is nice, safe, secure. staff at front desk are very nice courteous and polite. during morning breakfast they have less staff. you have to wait for service from to be seated and serving. i am on business trip and i was there for trade show, conference, meeting. i have to request them for service and serve.
August 7, 2013
Rated 2 out of 5 by Sachi Needs to improve in both hard and soft
The hotel staff at front desk was friendly and good. However, my overall stay was below our expectations. I was very disappointed in the housekeeping service. That was below average and I was surprised Sheraton brand hotel has such a low quality service. They said housekeeping should be done by 5pm, which is very rare at other hotels. Usually rooms are clean by 3pm in other hotels. When we came back to the room around 5:30pm, the room was not clean. If they said it should be done by 5, how come the room was not cleaned at 5:30pm? Plus, i saw housekeeping lady on the floor was talking on the cellphone while she was on the hallway. She doesn't look efficient and was not polite (she was friendly though). I have stayed many SPG hotels in the US and outside US and this hotel was disappointing.
I understand they are under renovation, because the hotel is very old...
I don't know how this hotel will compete against their competitors around the area if the room is just old and average and not so efficient service. Price is not competitive either. If they would like to carry the Sheraton brand, they need to improve in many areas.
But again, front staff was good and helpful.
February 28, 2014
Rated 2 out of 5 by Rarm Stinky
This building has so much promise. It is a good location, has all of the facilities you would hope for, great fitness center, nice lobby, excellent breakfast, etc. However, the room I stayed in smelled like something had died in there. It was musty and gross smelling and the carpets were all frayed around the edges.
December 20, 2012
Rated 4 out of 5 by sccjones Brian Setzer Concert
It is too bad that the staff gave us directions to the cross walk but never told us we had to walk four blocks. Also, they never told us they offered a shuttle to the Cobb Ford Event. We ended up paying for a taxi since it was so dark to get to the event. When we walked out we happened to see saw the hotel shuttle.
December 12, 2012
Rated 3 out of 5 by Jack Check in disaster
Not only was the check in delay among the longest I have had barring conferences it was badly handled to the extent that we were locked out of our room late at night in order to compel us back to front desk to re-register. Overall this hotel is badly managed with many delays and poor organization across the board
March 4, 2013
Rated 2 out of 5 by Bubbiejane Not up to Starwoods Standards
This hotel is tired. Our room was not well cleaned. Dirty dishes were left in the sink by housekeeping. The curtains were frayed. For a suite concept there was little to recommend it other than the "extra" space. The bedroom had no drawers to put clothes. As Starwood Gold Members we were extremely disappointed.
April 19, 2013
Rated 2 out of 5 by Ray547 Great Location, poor operation
Arrival was a pain because no one could help with the luggage, staff told us we could access the hotel from the parking deck, wrong, room was not clean, nor was it cleaned properly while we were there.
February 6, 2014
Rated 3 out of 5 by Hoops A little less clean
We have stayed at this hotel before and had a great experience. The room this time was a little less clean than before. Some mold/mildew in the bathroom and parts of the quilt on the floor in the bedroom, so that it looked like it had not been completely vacuumed. Otherwise, a good stay.
December 2, 2013
Rated 2 out of 5 by Shaun43 Overall Experience
This is the first time I have had a bad stay a Shearton and it surprised my family. Customer service and Rooms need very much improvement to carry the Sheraton name. Room was not clean ,beds made,low grade furntiure and WIFI did not work and had to change rooms. I will not stay or recommend this location.
June 20, 2013
Rated 3 out of 5 by Calm Sheraton Galleria Review
Among the issues I experienced are:
-Dirty Duvet Cover
-NO Internet Service for over one week
-Heavy mud on the hood of car while parked in garage
-Staff who did not knock and used key to try to enter my room while I was there
-Questions on if the issues I experienced are normal
January 23, 2013
Rated 5 out of 5 by bluegrass Stayed twice and love this hotel
Great location outside Atlanta.Suites are excellent for families.Excellent service. At Breakfast, Andy the Sous Chef and the wait staff stayed longer to make our meal delicious and pleasureable. The lady who checked us in at 2 in the morning had a great sense of humor, welcoming us and making us laugh.
May 12, 2012
Rated 2 out of 5 by mignjnj1 Surprised
My husband, our son and I arrived to our room and were surprised about the following:
1 - for a suite it was on the very small side. Two rooms yes but the king bed took up one entire room. I selected this property because of the suite availability. With a small child space is a major consideration when travelling.
2 - there was a white stain on the carpet that appeared to be the residue of some work that had been done in the room.
3 - the furniture was dated. The sofa sleeper looked ragged. The point of having a sleeper was to have my son sleep on it. I was so concerned about the cleanliness of the sleeper that I opted to have him sleep with me in the king bed instead.
4 - there was no dresser. We spent 7 days in this propoerty. I did not like the fact that I had to live out of my suit case.
5 - the pool was disgusting. My son was really disappointed when I told him he could not get in the pool because it was dirty.
This was my first SPG experience. I hope they are not all like this.
April 19, 2012
Rated 5 out of 5 by Sparky50 So comfortable!
I loved the King size bed, and the ability to close the French doors and have privacy while my kids enjoyed the Queen size bed and their own flat screen TV. I enjoyed the pool and fitness center, plus the free breakfast buffet every morning. All the staff at this hotel are wonderful and attentive.
August 8, 2013