Sheraton Suites Fort Lauderdale at Cypress Creek

  • 555 N.W. 62nd Street
  • Fort Lauderdale,
  • Florida
  • 33309
  • USA
  • Landkarte

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Altersvoraussetzung

Um eine Reservierung vorzunehmen, müssen Gäste mindestens 21 Jahre alt sein und einen gültigen Lichtbildausweis vorlegen.

Rated 3 out of 5 by 438 reviewers.
Rated 4 out of 5 by excellent value this hotel is an excellent value. the club room upgrade is well worth the dollars. it is also in close proximity to getting to the airport, beach, shopping, dining June 16, 2014
Rated 4 out of 5 by Poor Club Lounge Not up to the standard as Sheratons: Garden Grove, Chicago Airport, Ontario Airport, Elk Grove Village, and Phoenix Airport. Breakfast very below average, but front office manager ran out to speak to me as I was leaving-fine gesture. June 13, 2014
Rated 2 out of 5 by Very disapointing stay. I normally get well serviced at this hotel but this was a very disappointing trip. Iron was broken and after two calls and 45 minutes of waiting I finally left wearing a wrinkled shirt. Card didn't allow me into the lounge area even after they took the time to explain the new lounge area. My wake up call never arrived. Wireless signal kept dropping. TV in front room only got about half of the channels as the one in the room. May 28, 2014
Rated 4 out of 5 by Beautiful Courtyard I stayed there six nights.The staff were friendly and very professional. The hotel was clean and the decor was pretty. The prices were reasonable in the gift shop. The meals were yummy!!!! I will recommend this hotel to all my friends. August 7, 2012
Rated 4 out of 5 by Rooms smelled clean...beds comfortable My husband and I really enjoyed our stay here. This was our second visit and we were very pleased with the accommodations and hotel surroundings. The pillowtop beds were very comfortable...my husband especially liked the pillows!!. September 8, 2012
Rated 5 out of 5 by sales rep excelent service would defenitly stay again July 26, 2012
Rated 5 out of 5 by good except for the mattress the bed mattress is too soft October 11, 2013
Rated 4 out of 5 by diamond in the rough I had a long stay in march 2014. I was warned they had a remodel going on. Was great seeing this and enjoying all the improvements.We had some power outs and moves from room to room. The staff could not have been more pleasant, they did every thing they could to please,especially randy the restaurant mgr. ralph front desk Jackie front desk and I know they are in good hands with there new GM Doug, his past speaks for itself. Cant wait to return to see this polished diamond in the rough. Well on there whey!!! April 13, 2014
Rated 3 out of 5 by All-Suites Hotel that is Not Elite Friendly…Beware of Railroad Noises This hotel was clearly originally built as a different all–suites brand hotel and still has the beautiful atrium and great rooms associated with that brand. It does not have the perks (free cooked to ordered breakfast, free evening refreshments, elite treatment) that the original brand had…it has a very poor hot buffet breakfast (as an option for elites), no elite lounge or free evening snacks/beverages…. nothing special for Starwood elites (all rooms are suites)…. even Platinums. In my case they even added a charge that belonged on someone else’s room (quickly removed when identified) Staff was great (even gave me some bonus points for above mentioned deficiencies). It is right next to very busy railway tracks that might bother some. May 22, 2013
Rated 4 out of 5 by Not as clean as I hoped... There were tiny bugs that look like itsy bitsy ants every where on the desks and by the wet bar in my room. I called Front Desk and a very nice staff came to my room to explain that these bugs like the Florida weather and hang out where it's moist. She reassured me they do not bite and will not be in the bed because the bed is dry. She was right, I did not get bitten and the bugs were no where near the bed, but it was still a little creepy. In addition, the carpet did not look clean, found some trash from previous guest stay, needed more vacuuming. February 16, 2013
Rated 1 out of 5 by A long way to go The property is under construction and perhaps when finished will be worth another look. Staff is average at best except for a couple that are outstanding. They had no record of my reservation upon arrival; room did not have soap and I had to fight to get one bar from the front desk. Housekeeping was late afternoon and then left no hand towels. Workout room closed the first day with no advance notice. Constant hammering and drilling during the day. I got overcharged on my final bill. I finally asked for my free night points back. Annie in concierge room goes above and beyond to satisfy. Most others go through the motions. Give this property some time to get through renovations and hope someone can give this the spanking it needs to become Starwood worthy. March 6, 2014
Rated 2 out of 5 by Disappointing We unfortunately had a very disappointing stay. We arrived late in the evening and there was no bedding for the second bed. An hour after calling the desk twice we still didn't have any bedding and the kids fell asleep on a bare mattress. After going downstairs and asking for a third time I still only got a set of sheets and one pillow. Housekeeping later stated that there was no more bedding available. At 1:40 a.m. the fire alarms went off and blared for 20 minutes. We only got three hours of sleep and paid full price. We won't stay there again. April 2, 2013
Rated 2 out of 5 by Hotel is dated Our room was filthy inclusive of the bathroom. The drapes are nice until you open them, then you see the filth on the sheer. Don't attempt to open the patio door since the muck there would crawl your skin. If you have allergies stay away because the vents have plenty dust. Air conditioner is noisier than the train and when the toilet flushes even worst. The standards at this hotel leaves one amazed since this not what one expect from a Sheraton. Definitely not value for money!! April 26, 2014
Rated 4 out of 5 by Wonderful hotel, great club I truly enjoy this Sheraton property, from the rooms, to the open sitting area, bar area and especially the new lounge. The renovation effort is a tasteful addition to the overall layout of the property. The only area that should be looked, is the bathroom. The size is a little small, and each shower I have seen has been in need of some renovation work. Other than this the hotel is highly recommended and will be my stay moving forward! May 10, 2014
Rated 1 out of 5 by Worst bed in existence I took my girlfriend to this hotel for our 5 year anniversary and even though the staff were very professional and the room itself was clean and looked very nice the bed was absolutely horrible. I have never been on a bed that was that horrible, for starters it was too soft in all the wrong places, making me feel like i was sinking and the pillows couldn't support my neck. When I woke up my girlfriend literally had to help me out of bad and it's been two days and I am still having back problems, if you want to stay at a Sheraton, make sure that 1. the bed is firm 2. the pillows give you proper support and 3. the WiFi is free, cause who in their right mind charges ten bucks for 24 hour wireless in this day and age? I mean come on Sheraton!!! June 17, 2013
Rated 4 out of 5 by Receipt The stay was good. The hand written letter from the manager was very nice! I do not like having to print my own receipt on a website that doesn't clearly show you a receipt to print!! If I have to print my own receipt because of your hotel trying to be "green", I stay elsewhere!! May 30, 2014
Rated 2 out of 5 by Nice Hotel...but needs some improvement Sorry to say but I was disappointed with my stay. The beds are too soft and the pillows are terrible. There were no sheets/blanket/pillows for the fold out sofa-bed so I called front desk and was informed that there was no staff there and I had to come to desk. I was given sheets and a blanket but was told that they were out of pillows!!! How is this possible? The hotel was not at all full and I would think that someone could have gone to an empty room and gotten us some pillows. Instead we had to use pillows from the beds to use. The pillows are bad enough but now you had less of them per bed. This is just not acceptable for a "Sheraton". It looked like there was just 1 person on staff on a Saturday night. I probably won't be staying here again! May 23, 2013
Rated 2 out of 5 by Horrible Management Called more than 10 times to set up a group at the hotel with management. Never received return phone calls despite many promises that it would be returned. Upon staying there for two weekends, had to wait hours to receive the rooms. Waited until past 9PM for one room until I finally gave up to stay somewhere else. Pool was also dirty and overflowing. Was promised appetizers in the evening with our Sheridan Club passes but was told that the Club wasn't yet open for that yet despite being sold that as part of our deal. March 10, 2014
Rated 5 out of 5 by The entire Hotel staff is great! The hotel staff was completely focused on customer satisfaction. Nice facility. June 6, 2014
Rated 2 out of 5 by Service was not good We had to call maintenance three times because the toilet did not flush well. The third time we called, the maintenance man came in, took the top off the tank then said it flushed fine for him. Maybe the sixth consecutive flush was the secret. The next morning I got dressed and went downstairs to the lobby bathroom instead of chancing it again. Also, when the room was cleaned, no towels were left for us. We called the desk for towels. Two hours later, I went down to the desk to get some towels because they still had not been delivered. February 25, 2013
Rated 1 out of 5 by What happened! I have stayed many times at this Sheraton and it is hard to believe that the quality of the rooms has declined so radically. The lobby is maintained and very nice, but minimal air conditioning. However, that is where the quality ends. My room #216 was a complete disaster. Basically, no air conditioning – I was glad it was January 2013 and my room was only 80 degrees. The maintenance man said that the chillers were not working and there was nothing he could do. The bathroom was nasty – mold on the shower curtain, grout on the walls and floors. Finally, there were stains on the carpet that told me to keep my shoes on. The manager did have the room deep cleaned the next day, but the damage was done. I will never be staying at this Sheraton ever again. January 10, 2013
Rated 5 out of 5 by Customer Service is King Again HERE wow thanks,Sherrie Ashley,and Doug,,You guys went out of your way to make sure my family had every need or problem resovled..What happen here this place went from 0 to hero overnight...A/C works in hallway...I look forward to comimg back to this hotel.You guys act like one extended family who like and enjoy one another.You truely love what you do and it shines ..wow what a gem of a hotel.Doug you rock my friend !!!!wow....Standing Ovation i wish i could give all you guys.Im giving you one in my head clap clap clap roses being thrown at you.. the crowd is on their feet ..lol.. Congrats to front desk Ceri i think having baby girl...Say good bye to sleep for the next 2 years lol...I wanted again to say thank you to my new extented family in Fort Lauderdale Sheraton Cypress Creek......GOD BLESS YOU GUYS ..REV.Matt Overton April 23, 2014
Rated 2 out of 5 by Beautiful Hotel but older property My stay at this property was just okay. I've been there before and had a much better experience. The property is a very nice size. Lobby is beautiful. Room size...absolutely NO complaints other than the bathroom size. More than enough room for the price. The a/c in my room was bad and I mentioned it to the front desk to be fixed. When I came back to my room, I again had to lower the temp to 40 degrees before getting a good night sleep because the room was warm. The beds are incredible (comfortable and dreamy), but not when you are hot. April 11, 2012
Rated 2 out of 5 by renovated hotel This hotel while under renovation has many issues. Check in was not pleasant experience. Arrived at 11am and no rooms ready. Left my tel # they said they would call when room was ready but never called. Checked in at 5pm after a long day. No hangers in closet. Made three requests never arrived. Phone in room was not functioning. Although club lounge was not on the Club Floor staff was accommodating and offered free beverage and snack at bar which was very nice touch. Parking lot was very full. April 4, 2014
Rated 5 out of 5 by Supremely Comfortable Upon arrival, we were not expecting such a beautiful and serene atmosphere on the interior of the building. An indoor atrium with a waterfall and lush foliage, wow! The suite was roomy and modern with all the comforts of home. The bed was supreme! I had the best 2 nights of sleep ever. Annie at the desk was very professional. Monique at the Bar was very friendly and knowledgeable about the area. Chef Mark was extremely hospitable and friendly. April 29, 2014
Rated 1 out of 5 by This hotel needs much work! Late information about very extensive renovation. Bad cleaning: Toilette cloughed when arriving. No extra linen for bedsofa when arriving late at night, even though we had booked for two children in the room. The pool area was in terrible condition: Cigarettes, plastic glasses and empty cans in the spa, many leaves and much sand ni the pool, loose pavers and broken sunbeds, loose latter. The poolguy was unsure weather or not it was OK to swim since the pool was leaking, etc, etc. April 11, 2014
Rated 1 out of 5 by very disappointing The hotel area was under construction which was advised prior to me checking in. My room # 822. The shower curtain was disgusting. The chairs had stains ( leftover food ) The air conditioner leaked water on the rug into two large puddles. The air vent in bathroom was caked over with junk. My room was made up the first night but no towels. The TV in the sitting area did not work. The clock radio did not work. This hotel is just not what was expected of a Sheraton Suites. I did complain during check out March 21, 2014
Rated 2 out of 5 by Renovations Needed! Upon entering our room, we notice a big spot on the carpet near the bathroom. We thought it was a stain. Later, in my bare feet to discover it was wet. It was coming from the ceiling return air vent. The bathroom had a left over dirty face rag on the back of the door. There is rust on the doors and lots of dust on the bathroom and dining area lights. There was left over hair in the bathtub. Yecks! This was unacceptable. We could not change our room because the hotel was FULL. The breakfast area on Saturday was poorly staffed with food not coming out and tables that needed cleaned to seat more people. The staff was nice. I would NOT even consider sitting at the pool. The furniture was old, and worn out. Leaves and flowers were all over the deck and in the pool. December 10, 2013
Rated 5 out of 5 by Great Place We had a great stay here. It was during the Isaac storm. The food was very good The room was big (2 rooms) and nicely appointed. The food delivery in the area was also good. It has a beautiful first floor , with a lobby eating area with water fall lounge and computer business area. September 2, 2012
Rated 4 out of 5 by IMproved since last visit The room was far cleaner than my previous visit of four weeks ago. I still had the same problem at check-in as before though where the staff did not know that my corporate booking includes complimentary breakfast and no-charge WIFI and tried to state that they must be paid for. The difference this time though was that the check in clerk actually took the time to look into it and found that I was correct and made the necessary corrections with no fuss. I wish that had happened four weeks ago but at least it happened this time. December 17, 2012
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