Rated 2 out of 5 by Dood Overnight Stay for wedding
The hotel room itself was in good shape; however check-in was ridiculous. My room was not ready almost 2 hours after check-in and then once it was ready, the TV was not working properly. I was a member of a wedding party and with time being very tight, the check-in and lack of coordination with the wedding coordinator was apalling. Additionally the bar staff was not friendly.
May 6, 2013
Rated 2 out of 5 by rehabman Motel in hotel
Two very different establishments under one management. Towers fine, "country rooms " Post ww2 Motel competition . Desk uninformed, 82 room walk with stairs and open building connectors. No help for luggage. Great location for columbia office . Breakfast buffet high quality.Will not stay again unless absolutely no other option, PS I travel 200 nights a year for last 34 years.
February 24, 2013
Rated 5 out of 5 by NeeTa721 Ms.
The hotel staff were very friendly, professional and well mannered. They answered my questions and inquired if there was anything else they could do to assist me. Ramon Yepez was very attentive and helpful. He responded quickly to my needs which I greatly appreciated. Ms. Michelle at the registration desk was very kind too. She made me feel welcomed as a SPG customer.
September 6, 2013
Rated 1 out of 5 by Perk20 Dead bugs on window sill
I attended a retreat at the sheraton in Columbia, the weekend of the Columbia Mall shooting. The first room I checked into had a strong ordor and the carpet and the arm chair were heavily stained. The young lady at the front desk moved me to the room directly below the first room and it too had the same wretched ordor but cleaner carpets and no soiled chairs. Next morning I went to open the curtain and discovered at least three dead bugs on the window sill, on their backs with their little legs straight up in the air. I reported the ordor issue, the soiled chair and carpet issue and the dead bugs to the manager on duty before I checked out and the hotel still charged me full price for the room. The manager gave me the impression that he was going to see what could be done and get back to me. When I checked out I misread my reciept and thought that he had decided to not charge me for the room so I thanked him for being sensitive to how gross it was to see dead bugs in your window before that first cup of coffee. Upon check out the manager on duty received my thanks and gratitude but never let on that he had done nothing to address the bug issue in the form of compensation. I recently disputed the charge because my thought was that the charge was expensed to my card in error but I soon found out after my credit card company and I contacted the hotel that the manager had not logged the issue nor had he. taken any steps to secure my future business. I am currently waiting to hear from hotel management.
March 12, 2014
Rated 3 out of 5 by truebluefunk Did not deal with noise complaint well
The room next to me had the TV blaring in the middle of the night. I called the front desk to complain. They sent a security guard to verify that, yes, the TV next door was very loud. They tried knocking and calling with no response. However, after that, they didn't do anything, and just left me with unable to sleep with a blasting TV next door. At almost 4am I called down again and asked to be moved to a different room. The staff should have turned off the TV or at least offered to move me sooner, rather than waiting for me to call back again. They knew the TV was loud... what, were they waiting for me to get super-frustrated?
Also, they offered me a complimentary breakfast... except that my reservation already had breakfast included . . . and not getting to bed until after 4am meant that the odds of me being up in time to eat before heading to the airport were nil.
The whole situation should have been handled better.
August 19, 2013
Rated 4 out of 5 by Cynthia Good, but noisy neighbor
I frequently stay at the Sheraton Columbia Town Center and don't have any issues, however this last week I was in room 402 and the guest in room 401 caused me several sleepless nights. I think the combination of poor soundproofing between rooms and possibly a hearing impairment by the other guest led to a pretty unsatisfactory visit for me this time around.
December 10, 2012
Rated 2 out of 5 by Shellby39 Needs maintenance & upkeep
Did not meet expectations of Starwood Brand. Hotel rooms are in desperate need of maintenance, bedding yellowed instead of crisp white, rooms dusty & noisy, paint throughout room peeling, door to bathroom paint splatter etc. Front desk dismissive of complaints. Concerige did not know give any area info. when asked seemed to not know area attractions.
October 24, 2012
Rated 5 out of 5 by york2000 sheraton
We were travelling during Christmas day. No other restaurants in the vicinity were open. It was good they had breakfast available for the tower guests. Place was very clean and luxurious. Staff were accomodating.
February 2, 2014
Rated 5 out of 5 by Jamee72 Home away from home
The staff and service really make a difference! I am sure there are those that stay more than I but when I walk in I am often greeted by my first name?! They remember you and I think that makes for a big difference!
January 31, 2014
Rated 1 out of 5 by businestravel1 filthy, low quality, horrible experience
I will not be staying again.
The room was filthy
The room smelled of mold - body odor
The room had dead bugs everywhere
My coffee maker was broken
The hotel has bad Internet service or you have to pay for it - it's 2013 not 20002
I was trapped in the bathroom due to a broken door handle the last time I stayed
The entire building smells of mold
August 17, 2013
Rated 4 out of 5 by Grupey SHeraton Columbia
The staff at check in was very good and friendly and even at check out.. However as I asked on Saturday morning where to go in Washington and how to drive to Washington there was not really a support from the front desk. I booked this hotel as it is in greater area of the capitol and should be able to help me with my question. Obviously not.
August 28, 2013
Rated 3 out of 5 by capt2900 ok hotel
This is a nice hotel - but the rooms are looking aged, the bathroom door in my room was all chipped up-the paint was peeling. You had to flush the commode 3 times to get to flush completely. My door wouldn't shut unless you slammed it, and the hook for the bathroom door to hang your bathroom was broken off.
NEED TO ADD CONTINENTIAL BREAKFAST!!
March 11, 2013
Rated 1 out of 5 by Slick Columbia
I felt like I was in Columbia, Columbia South America.
Front desk staff asked me for photo ID when I checked in. I have not been asked for this before and I have traveled for 30 years. I lost my drivers license a few weeks ago and my credit card photo ID was not good enough for him. Luckily I carried my passport with me. By the way.. it is not a requirement for a US citizen to carry a passport while traveling in the US. This person was not going to let me check in. I am not happy about this.
Restaurant: the menu is designed buy an overweight chef. There is nothing healthy on this menu. Only a few things that are not red meat. I had, crispy shrimp that were as thick as my fist with fried batter. The french onion soup tasted good but loaded with cheese. The ceasar salad was mostly white romaine, very little green leaf, the dressing was very bland, tasted like ranch dressing a way too much of it. The waitress never offered fresh ground pepper.
March 13, 2012
Rated 2 out of 5 by Michelle46 Unpleasant Experience
As soon as I walked through the door and approached the front desk I knew my experience was not heading in the right direction. There were two individuals behind the desk and although 1 was on the phone neither greeted not even identified that I was standing there wiating to check in. I was given my keys and told to walk down the hall, past the meeting rooms up the stairs....really? So I started toward my room which ended up being a vary long walk that actually took me outside 2 or was it 3 times. This hotel is not set up conveniently. I had been traveling for the past 5+ hours and couldnt even get any food through room service and the walk back to the lobby was more than a person should have to endure at this time of night. The room was fine except that the air would not shut off even though I had the temp set. The bathroom shower floor looked dirty, maybe stained but still disgusting. I was only here for one night (thankfully) but would not stay here again.
October 7, 2013
Rated 3 out of 5 by LaxMom do not recommend room 319 in the lodge
was looking forward to sleeping in for the first time in a week and was awakened by the garbage truck outside our window at 5am!!! window was located by the dumpsters so could not even open for the fresh spring air!!! windows need replacing--rotting and bathroom needs updating, bed was comfortable, just wish I was not up at 5am!!!!
April 28, 2013
Rated 3 out of 5 by inspire99 Columbia Maryland T own Center
okay stay. I am a SPG member, but still could not get early check in, or requested late check out. The toilet didn't flush properly, and the beds to be updated. The room was very clean, and the attendants were kind, considerate, and helpful. They definitely have not done the remodeling yet, even though your website advertises such.
December 18, 2012
Rated 5 out of 5 by Jozey5 Beautiful hotel
Although I did not ask for a handicap room. I was very happy to find the room with plenty of room and a bed with more than 2 pillows. My room was beautiful and so comfortable. The staff at the front desk including the young man that offered to take my luggage were very friendly and very concerned about making me comfortable.
September 16, 2013
Rated 2 out of 5 by goaliemom Rooms were seedy and dirty
There was chipped paint and the room had an odor to it. I called to the front desk asking where the fitness center was. When i went to the fitness ctr the next morning it was closed due to flooding. That was not shared with me.
January 17, 2014
Rated 4 out of 5 by cerjhm Service is Good
I really appreciate the team at the Front Desk. They know me well as a long time vet of the Sheraton Columbia. When possible, the Front Desk staff puts me in the suites. This really helps for I do allot working out of the room for the work space of my client (MedStar) is limited.
December 19, 2013
Rated 4 out of 5 by NewCanaanHector Impeccable stay
As usual, the Sheraton at Columbia provided excellent lodgings and food.
The map idea for the Lodge is a great one! Makes it easier to get to your room with your car directly.
The ONLY thing we missed, and it was a very minor point was the free bottle of water in the room, which has been a standard at Sheraton for some time.
November 20, 2012
Rated 2 out of 5 by Lulu12 Dr.
I was extremely disappointed with the quality of the facility. Small bathroom. Toilet not functioning well. Chipped paint on bathroom doors. Door to the room had to be pushed hard in order for it to closed. Room was not cleaned, even though there were a couple of requests and an attempt to clarify a misunderstanding.
June 22, 2013
Rated 4 out of 5 by Happyjack62 This hotel has a beautiful waterfront setting.
The waterfront setting is beautiful and the walking path is excellent for taking a liesurely stroll. Watching the Canada geese and ducks swimming around is very beautiful and peaceful. The rooms were nice and clean; the bed was very comfortable. Our conference room was set up well and the staff was very professional.
October 9, 2012
Rated 2 out of 5 by sajean rates
Durng my 3 night stay, the phones did not work (first two days), no wake up call, and no TV or internet on the second day, yet, I paid the same rate as if they were working? What should that be? My over charge for room service was corrected. Thank you!! The pool was closed at 6:00 pm, so could not be used.
August 5, 2012
Rated 5 out of 5 by MssyLou Great staff; great room; great location
Front desk staff was outstanding; Melissa went out of her way to make the hotel feel like home. Room was great - wonderful view of the lake and the peaceful setting. Room service staff and food was outstanding. Excellent visit - would recommend the Sheraton in Columbia, MD to all those coming to the area.
December 29, 2012
Rated 5 out of 5 by Stork Great stay at hotel
Everyone at the hotel from front desk and concierge lounge, were very friendly and helpful. The hotel atmosphere is very friendly and conducive to business as well as socializing. Breakfast was only meal I had there and was more than adequate.
Will stay at this hotel again if doing business in the aea.
March 6, 2013
Rated 3 out of 5 by TJ46 Charge for rollaway bed
Included in the charge for the room is a $25 charge for a roll-away bed. Never mind that I didn't request one or need one. I protested the charge, and after two days I was assured it would be removed.
The charge is bogus in my opinion, and the fact that it took two days to resolve is not acceptable.
July 27, 2013
Rated 5 out of 5 by kandk427 great overnight respite
I took a chance boking this hotel had last minute travel plans that fell through and what a delightful experience ! . From the customer rep that helped me book the hotel at 11 pm at night! great experience Great staff and deliciou breakfast the next day. I am planning to stay there next month !
September 30, 2013
Rated 5 out of 5 by NewCanaanHector Home away from home, as usual
We stay at this hotel a number of times every year because we go to sporting events nearby.
It is always a pleasure to arrive at the hotel and be treated like a person, even when arriving late.
A specially important factor is the excellent breakfast buffet.
Thanks for a great stay!
October 28, 2013
Rated 2 out of 5 by SPGJOEC Needs Improvments
The toilet in 811 needs to be replaced,,,,It was terrible....it did flush at all...and the handle practically fell off in my hand...
Ordered room service and it was so late and cold....The test of a good kitchen is when the hotel is busy not when its empty....and this was an epic FAIL!
September 23, 2013
Rated 3 out of 5 by usedtolivethere Lobby noisy all night
The fan would not stay on to white out the music playing in the lobby all night.
Room was supposed to have a microwave and refrigerator but it was not built in but had to be specifically requested and then delivered. Staff tried to be nice but it seemed to be hard and not sure why.
October 13, 2013