Rated 4 out of 5 by Staci123 Guest services is great
We were initially given a room near the ice machine (and the preteens running back and forth to it) with a view of the atrium. So I called to see if it was possible for us to change rooms. Pat in guest services deserves a gold star! Not only did she accommodate our request, she called us back after a couple of minutes so we wouldn't worry she had forgotten about us. Then, she personally delivered our key to us and walked with us so we would know where our next room was located (and it had a HUGE window facing the outside). Pat also gave us good tips on where to find a bite to eat nearby. It is rare for anyone to take the time for face-to-face interaction today and we appreciate her doing so!
June 23, 2014
Rated 2 out of 5 by Bobbie123 Self
The young man that checked me in was very nice! I think he was new, but aimed to please. I had a difficult reservation to handle.
*First night, no hot running water.
*Second night, called Guest Services for wake-up call since I had an early meeting and no call was received. I overslept and missed part of the conference.
*The cleaning person that cleaned the two rooms pretty much threw the covers on the bed and failed to emtpy 1 trash bin.
*Running water was murkey as if old pipes. Left a ring in the sink as well as the bath tub.
*Pool closed throughout entire stay. Very much of a inconvenience!
February 26, 2013
Rated 5 out of 5 by RunGirl Great Experience
I was here for the Mercedes Benz Marathon. The hotel was so relaxing I slept like I was in my bed at home. It was clean, fresh and comfortable. The staff was excellent. I called for extra towels and was shocked at how quickly they arrived. It was a very busy weekend in Birmingham, AL but the service didn't suffer at all, from check in to help from the concierge to shuttle service it was wonderful.
February 19, 2013
Rated 4 out of 5 by Raynewriter Great staff!
The staff gets an A+! Parking is convenient as there's a parking garage connected to hotel. The hotel's interior could use some upgrades...new carpet, updated bathrooms, decorating etc. There are currently some renovations underway, but I'm not sure what exactly they are. With that said, this would be a very nice place to have a reunion, pageant, reception, etc.
We were served a buffet-style breakfast, and although it was okay, it did not measure up to some of the other hotels in which we've stayed. Breakfast is a must for sports teams. Overal, the hotel was nice and I would stay there again.
April 26, 2012
Rated 4 out of 5 by Eliza Easy access to BJCC and Theater
Be advised that the ground floor civic center side entrance is locked at dark. So you can only reenter through the front lobby after a late performance. A security guard posted at the entrance to allow only registered guests to reenter after dark would have been greatly appreciated. Or even a room key "swipe reader" would work. We had 2 elderly family members that we had to escort in the cold rain and wind around the side of the building in the dark to reach the front entrance.
There was no refrigerater in our room, either, which is something with which I've become accustom at other hotels.
February 14, 2013
Rated 5 out of 5 by Rig2 Great Stay
This attractive facility has one of the best team of staff I have ever encountered anywhere in the world. From my room being available when I arrived ahead of check in time, to providing a complementary shuttle for me and seven friends to go to a restruant several miles awaywhen I asked for two cabs, to the parking attendant who went to my car to retrive my glasses, everyone was completely foccussed on the guest experience. I did find the charges for parking, internet service, and food prices on the high side but the staff made up for this one issue. Room was large, clean, and comfortable.
January 28, 2013
Rated 2 out of 5 by Erin1340 Room temperature not well controlled
When we arrived the attendant at the front desk looked down and walked away. No smile, no greeting, she did not want to be bothered. A short time later another greeted and told us to move away from the SPG Guest Check-in desk to another desk. She never said hello and never recognized us as Gold SPG Members.
Once in our room the air had been turned completely off, the room was hot and very humid. We sweated profusely all night long even after we cranked down the thermostat. There were people yelling and running up and down the hallways most of the night..we did not get a good night's rest.
January 17, 2012
Rated 3 out of 5 by TC71 Hotel noise
Overall it was good experience because I had a sound machine. I found that the walls are extremely thin because I could hear clearly the conversations, alarm clocks, etc... from the rooms next door. I was surprised to hear the alarm clock go off next door at 5:30am one morning and it sounded like it was in my room. Then another night there was a couple of gentlemen next door that really liked to talk and it also sounded like they were in my room. Then I could hear the elevators going up and down all night long. I am thankful that I had a sound machine on my phone that I could turn on to drown out the noise. Needless to say I didn't have restful nights while I stayed. Everything else was really nice.
February 13, 2012
Rated 3 out of 5 by tjs62 Front Lobby Issues
It just seemed that the front door staff did not understand the job. We were with a large event. Your hotel was pretty full. There were no cabs available, and although there were "complementary" shuttle vans, none of the guys were willing to use them, so they were 3 parked vans with customers waiting to go places. very poor. You could think that it was busy, but there were many, many doormen standing around and not helping with anything. With the large group why didn't the doormen have a line of 5-6 cabs waiting by the hotel? Why didn't they use the free shuttle?
In addition we had issues with our bill. Ultimately it was taken care of but there were many mistakes.
The lobby bartender was great!!!!!
August 23, 2013
Rated 5 out of 5 by fcwmjw Needed Change
I have sleep apnea and use a CPAP machine to allow for a good night's sleep. This sits beside the bed and needs a source of electricity.
My room's bed was placed in front of the only available electric outlet on that side of the room that was within the machine's electric cord length.
To get to the electric outlet I had to move the bed. However when I tried the headboard came loose. This did allow me to plug in my machine.
Please provide either an already plugged-in extension cord or make the electric outlet by the bed easily accessible. The quickest and cheapest would be to provide an already plugged-in power strip placed on the small table beside the bed.
Also, the housekeeping staff should check for any maintenance problems. The towel rack in the bathroom had one side pulled out of the wall. I reported this to front desk personnel the next morning.
Other than the above no complaints. The room was very quiet, clean, well-kept.
May 28, 2014
Rated 1 out of 5 by Bl1234 not ready for crowd
had 2 rooms..one was ok..the other had no toilet seat and dirty towels..after saying they were going to fix the toliet seat, 5hrs later nothing had been done. They offered to move us to another room..we did and the h/ac was not working..again said they were going to fix first night..they didnt.. constant 80 degrees in room. the next day they offered to move us again, but by that time it was so late we decided to stay..they did bring us a fan which made it bearable. they gave us a cpn for afree night at one of their hotesl..didnt seem like much compensation for what we went through..
January 7, 2013
Rated 4 out of 5 by Rebecca27 I never want to stay in room 416 again !!!
When we arrived we asked for a kingsize non smoking on a lower floor and were given Room 416. All was ok except a) it was very far from the elevator and. b) was next to some small meeting rooms and we had to dodge carts supplying those rooms; however, c) the worst thing was when somone setting up the meeting room next to us tested the PA System at 4 AM, "MAY I HAVE YOU ATTENTION, PLEASE ! MAY I HAVE YOUR ATTENTION, PLEASE !" JARRING US AWAKE AND US NOT KNOWING IF THE BUILDING WAS ON FIRE, UNDER SEIGE, OR WHAT. IT WAS HORRIBLE!!!!!! SO, I NEVER WANT TO STAY IN ROOM 416 AGAIN !!!!
November 3, 2012
Rated 5 out of 5 by Gerald21 This hotel is in a great location and easy access for travelers.
I would recommend this hotel to family and friends traveling to Alabama for reunions, conferences, and just for relaxing time. The staff and management of the hotel is friendly and helpful. I always enjoy my stay at this hotel.
July 24, 2014
Rated 5 out of 5 by Thankful Great front desk staff
I stayed at the Sheraton for the Regional VolleyBall tournament. Very convenient location. One person that stands out the most was Cayce Sailing. He worked the Saturday night shift at the front dest. Very pleasant and super helpful!! Thanks again Cayce!!!
April 15, 2013
Rated 1 out of 5 by tate I can never reccommend this hotel
we stayed for the talladega weekend last week... Our Tub would not empty.. it is not nice to take a shower in your own dirty water... the ice machines did not work on the 6th and 7th floors... i had to travel up to the 8th floor to get ice... I have never stayed at a hotel where the did not take a credit card for incidentals... we were not able to rent a movie without coming down and paying for it first... very unprofessional... and the manager did very little to help the situation... although he was professional and kept himself in that manner throughout the transaction
October 10, 2012
Rated 5 out of 5 by bdt569 Great place
We went so our daughter could go to the Kami-con next door at the convention center. Very accessable place to a lot of down town. Parking available. Lots to do in Birmingham, even if cold. Room was marvelous. Loved all the sky walks to keep dry and warm when moving about. Our only concern is that while there is an indoor pool (a big plus), it was not heated. Could not enjoy it for how cold it was. The staff and management were great, very homey and attentive. Very pleasant and responsive. Staff seems to get along well with each other. The food in the Club was very good.
February 17, 2014
Rated 5 out of 5 by RNW256 Hospitality Second to None
Loved my overnight stay so much I wanted to stay longer. The staff was very helpful, friendly and caring. Excellent care and cleanliness of facilities. I will be back!
August 1, 2014
Rated 3 out of 5 by BigRed2011 Pricey for older facility
Public areas nice, impressive. Sleeping room OK, but we found furnishings inadequate in some. Some had dresser drawers, others had entertainment centers with no drawers for personal clothing. No in room refrigerators. Must request. Then may not get without several calls for same. If it wasn't for group gathering, would not stay here. Valet is $22/day, also a charge for self park some distance from entrance.
Bell carts locked up, bellman hover, won't listen to what you don't want put on bottom of cart load. Audio/Visual expensive by outside contractor.
September 16, 2014
Rated 5 out of 5 by LEK2236 this hotel has FANTASTIC employees
Fm the Front Desk managers to the personnel in the club lounge, bars, restaurants, etc. this SPG property is an example of all that is and should be excellent in a hotel.
March 19, 2014
Rated 4 out of 5 by Catfishmom Sheraton and Club Level
We recently stayed at the Sheraton in Birmingham for one night. The room was very nice and very comfortable. We paid extra for the "club level" . Don't bother. After checking in, we were told how to get to the club room where there would be drinks for a fee and hot snacks. REALLY? There was wine and beer for a fee (hadn't we already paid for the opportunity to go to this " fine " area so doesn't that mean we actually paid twice?) and the hot food consisted of cold cheese, cold grapes, and some egg roll things which I guess count as hot. Then they ran out of red wine. Don't you think you just might notice that the red wine was getting a little low. Never ever again, Mr. Sheraton. Like your hotel but the club level stinks.
November 20, 2013
Rated 5 out of 5 by Spud14 Wonderful special deal
This Sheraton has a "special" rate for those coming to Birmingham to attend a Broadway Show at the adjacent Birmingham Civic Center. We took advantage of the well-discounted rate to attend "Warhorse" this week. The accommodations were just wonderful. Room was very comfortable and looked newly renovated. We dined in the Atrium for both supper and breakfast. Prices were in line with similar large, upscale hotels. The food was delicious and well prepared. Staff were friendly and all said "hello" when walking thru the halls. I especially liked the housekeeping staff who checked on us very shortly after checking in to make sure we had everything we needed. In all our travels, we have never encountered this. It may have just been a coincidence that she knocked on our door to check something else, but it was nice, whatever the reason.
We will DEFINITELY take advantage of this rate for future performances, as long as the Sheraton supports the Theatre! The valet overnight parking was a nice advantage, even though we felt it was expensive ($22) overnight. Overall, a nice 'splurge' and special trip to Birmingham.
March 21, 2014
Rated 5 out of 5 by GRM68 Great place to stay
The hotel was very convenient and the rooms clean and well furnished. The staff were helpful and friendly. The parking garage was a bit inconvenient -- quite a long walk.
December 14, 2012
Rated 5 out of 5 by SMUFan Loved my stay!
Stayed at the hotel for the BBVA Compass Bowl. Accomodations were convenient, clean and comfortable. Really had no problems at all. Thanks, Sheraton Birmingham!
January 12, 2012
Rated 5 out of 5 by paparon52 Hotel met my needs
As usual the Sheraton did an excellent job meeting my needs during the Final 48 state tournament. Everyone was pleasant and responded quickly to any need.
March 4, 2013
Rated 5 out of 5 by lhsv Wonderful Location
Wonderful Location to the civic center, valet parking great, wonderful, friendly southern hospitality. Food and service wonderful.View of Bh'ham great.
November 3, 2012
Rated 5 out of 5 by Faithelizabeth Caring personnell
My family and I (3 adults, 5 children) enjoyed our 2 day stay at Sheraton Birmingham. We had 2 rooms which were very comfortable. We loved the comfortable beds, soft comforters, the many plush towels, the wide screen tvs, floor to ceiling windows with a view of the city, hotel restaurants and last but not least, the exceptional people who work there. We found them all nice, friendly, and caring, with a willing to please attitude which was refreshing. Our requests (a crib, more towels, coffee, room service, etc.) were taken care of immediately, always with a smile. Ms. Lipscomb, 1 of the managers, went out of her way to address a problem we had. Every time we come to Birmingham, which is often, this is where my family will stay!
July 11, 2014
Rated 5 out of 5 by Manju Great Comfort
My team was on official duty and we were in Birmingham for only one night. The room comfort was outstanding. I would definitely stay here again.
July 25, 2012
Rated 5 out of 5 by Nene175 Enjoyed my stay
I really enjoyed my stay even though I was there for a night. I slept like a baby, the bed was great and so were the pillows. I will be back
August 5, 2012
Rated 5 out of 5 by Katie30 This hotel is great to stay in for events
The staff was extremely courteous and helpful. I was very pleased with the response I got whenever I contacted guest services for anything.
August 13, 2013
Rated 5 out of 5 by lizy24 I enjoyed the comfort of my room
I really enjoyed the comfort of my room. The beds were comfortable. I could adjust the heating and/or cooling to my desired temperature.
January 31, 2012