Rated 5 out of 5 by Morris66 Conference Stay
I stayed at the Birmingham Sheraton for a Technology Conference in early June. My stay was outstanding! Upon check-in I used the valet service and never needed my car for my entire visit! The hotel is conveniently connected to the BJCC convention center so I could walk to everything. I used the fitness center, pool and in house restaurants all of which I would highly recommend.
June 9, 2014
Rated 2 out of 5 by Redface EMS
I truly enjoyed the services rendered by the EMS group. Johnny, Ethel and Tes was more more present than my CSM from the Sheraton. They were there night and day.
I thank all three of them and they are a valuable assets to the Sheraton Birmingham hotel.
May 2, 2013
Rated 5 out of 5 by BBsmom Excellent choice for events at BJCC!
This Sheraton hotel is an excellent choice when enjoying events at BJCC! You can't beat the convenience. Good rate and great staff. Ms. Allison with Guest Services was especially helpful when we checked in!! We'll definitely be staying here again.
June 13, 2014
Rated 3 out of 5 by dog10861 over charged
charged my debit card twice no refund as of now
February 17, 2014
Rated 2 out of 5 by aaa1234 This hotel needs some improvement.
Arrival and departure were extremely slow and frustrating. I was told that if I did not valet for $22 per night I would have to park my car right away before I even had my things out of it. Upon departure there was an extremely long delay in getting my car. The hotel needs updating and repair, particularly in the bathrooms.
Finally, on Saturday evening, there was incredibly wild event taking place, and there were people running up and down the hall, slamming doors, and yelling all hours of the night. Someone knocked on our door at 4:00 a.m. The next morning there were dirty socks in the elevator.
I will say the restaurant staff were all lovely.
February 3, 2014
Rated 3 out of 5 by pal51 This hotel did not meet our expextations
The beds, being doubles, were too small and uncomfortable. The pillows were uncomfortable also. Parking was too far away. I didn't realize when I made reservations, that it was across from civic center. Was very crowded at hotel.
April 15, 2013
Rated 4 out of 5 by KYtraveller Convenience counts
If you are attending a conference, this is the place to stay. Since it is so close to the conference/convention center, it was easy to attend meetings and then go back to the room to refresh or relax. It was clean, roomy, quiet.
September 5, 2012
Rated 3 out of 5 by DP13 Nice Folks - But Grossly Inefficient
Concierge folks were very helpful and friendly. But every other experience was with poorly trained staff. One day my room was only half cleaned. The floor supervisor obviously did not inspect after her staff finished rooms.
May 5, 2013
Rated 2 out of 5 by Pound53 This hotel is located in an excellent location.
Upon arrival discovered tub/shower was dirty
Front clerk unfamiliar with the type of room that was reserved
Valet wrote wrong type of vehicle on ticket.
Confusion regarding delivery of luggage to assigned room.
June 13, 2014
Rated 1 out of 5 by bennett22 poor service
our reservation was for a club level sweet and we arrived at the hotel thursday the 7th we were put in a regular room when i called the front desk they did not even show in the computer the same room they had put us in. they took my cell phone number and saif they would call me when our new room was clean and ready the next day came around and i still had never received that phone call i called the front desk for the second time and they still had no idea what was going on so i told them to forget it i was so pissed. so then i attempted to use the hotel laundry service wich is SUPPOSED to be same day service yeah what a suprise when i did not receive my laundry by the end of the day. i called the front desk and they connected me to house keeping were a ignorant person told me that my clothes had not even been cleaned yet. we are frequant guests at other sheraton hotels and this was our first time at birmingham and it will definetly be our last i thought with the price that i paid for our room we would have been satying at a 5 star hotel but i would rather sleep in my car next time.
February 13, 2013
Rated 3 out of 5 by DLR15 Not up to par
Room and beds were small. No special areas for Starwood members. Took 30 minutes to park the car and get luggage up to the room. The staff was friendly but didn't seem to be well organized or trained.
November 11, 2011
Rated 3 out of 5 by Pat123 Room not up to par
water in shower never got hot. TV didn't work correctly only received half the channels. at check out I was offered 2000 points but cost me 3000 points to stay. Points never posted to account.
May 7, 2013
Rated 4 out of 5 by 2011Woodsy Valet Parking is extremely high.
Parking is severely overpriced. $20.00 per day is too high to pay for the convenience of valet. (I was charged too much and it took 2 telephone calls to receive my corrected bill.)
December 19, 2011
Rated 5 out of 5 by Denny55 Great Stay!
I came to Birmingham for the Steel City Jazz Festival. The Sheraton was a block from the venue...perfect location. The staff was friendly, professional and courteous. The rooms are neat, clean and comfortable. I stay at this location often and I will continue to do so. I highly recommend this hotel!!!
June 10, 2014
Rated 5 out of 5 by GRM68 Great place to stay
The hotel was very convenient and the rooms clean and well furnished. The staff were helpful and friendly. The parking garage was a bit inconvenient -- quite a long walk.
December 14, 2012
Rated 3 out of 5 by MedTech1 Walls too thin
I would expect a hotel of this type would have walls between the rooms in which you would not hear your neighbors coughing or slamming doors in the middle of the night.
November 23, 2012
Rated 5 out of 5 by SMUFan Loved my stay!
Stayed at the hotel for the BBVA Compass Bowl. Accomodations were convenient, clean and comfortable. Really had no problems at all. Thanks, Sheraton Birmingham!
January 12, 2012
Rated 5 out of 5 by paparon52 Hotel met my needs
As usual the Sheraton did an excellent job meeting my needs during the Final 48 state tournament. Everyone was pleasant and responded quickly to any need.
March 4, 2013
Rated 5 out of 5 by lhsv Wonderful Location
Wonderful Location to the civic center, valet parking great, wonderful, friendly southern hospitality. Food and service wonderful.View of Bh'ham great.
November 3, 2012
Rated 4 out of 5 by EJ50 There for the Bassmaster Classic
We found the staff to be excellent. Making us feel very welcome to Alabama. We were greeted by a very warm and friendly, welcoming gentleman, bus boy, Carey. From there we were directed to the front desk to sign in for our room. There we met the most charming and friendly lady, Lakenya, who made us feel very welcome and helped us out with any questions we may have had. We had no complaints with the staff or the accommodations. The price was a little steep for us, but everything we were there for was in close proximity. If everyone is greeted the way we were, no one should have any complaints with the staff. Lakenya and Carey are an asset to your staff.
March 5, 2014
Rated 5 out of 5 by Adoree Getaway VS Business
Nice place to visit for a weekend getaway to a business meeting. It has qualities for both. Would make a nice getaway for two on a Fall weekend.
September 5, 2012
Rated 5 out of 5 by Manju Great Comfort
My team was on official duty and we were in Birmingham for only one night. The room comfort was outstanding. I would definitely stay here again.
July 25, 2012
Rated 5 out of 5 by Katie30 This hotel is great to stay in for events
The staff was extremely courteous and helpful. I was very pleased with the response I got whenever I contacted guest services for anything.
August 13, 2013
Rated 5 out of 5 by Nene175 Enjoyed my stay
I really enjoyed my stay even though I was there for a night. I slept like a baby, the bed was great and so were the pillows. I will be back
August 5, 2012
Rated 3 out of 5 by Crittu Needed hot water
We stayed in room 515 and had no hot water. I tried calling front desk and maid service and kept getting voice mail. We left with no shower.
January 3, 2013
Rated 5 out of 5 by lizy24 I enjoyed the comfort of my room
I really enjoyed the comfort of my room. The beds were comfortable. I could adjust the heating and/or cooling to my desired temperature.
January 31, 2012
Rated 4 out of 5 by ChazSC This hotel has great features
The rooms are well appointed and the beds are very comfortable. The check-in was speedy and the staff was friendly and courteous.
June 5, 2012
Rated 5 out of 5 by debaleb54 Awesome Weekend!
My husband and I were in Bham for the Elton John Concert on Saturday night.
For convenience, we opted to stay at the Sheraton adjacent to the BJCC.
The staff and everyone we had contact with were awesome...friendly and helpful...smiles and excellent customer service!!
Our room was beyond our expectations...clean and comfortable!
We stayed on Club Level and were delighted with the Lounge available...food, drinks and beautiful setting where we could relax with friends and enjoy the view from the 17th floor.
We had a wonderful time...the concert was fantastic and the Sheraton was the icing on the cake...thanks for everything!!
March 17, 2014
Rated 3 out of 5 by Nick43 Room was noisy
Upon checkin I asked for a quiet room but
this hotel sits next to a major highway with a lot of truck traffic. Very noise!
February 10, 2013
Rated 3 out of 5 by rdawg Cold Water
Little to no hot water for showering. No excuse for this in a hotel that is supposed to be the best.
January 1, 2013