Sheraton Lake Buena Vista Resort

  • 12205 S Apopka Vineland Road
  • Orlando,
  • Florida
  • 32836
  • Estados Unidos
  • Mapa

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Rated 3.9 out of 5 by 663 reviewers.
Rated 4 out of 5 by Service Exceeds All Expectations Even with the recent remodel, the rooms still feel somewhat dated. However, the staff consistently is extremely pleasant and exceeds expectations. Third stay in a year and will be back. Pool area remodel is excellent and very good gold recognition. Highly recommended - even if only for a night. January 29, 2013
Rated 5 out of 5 by Great customer service...however... We really enjoyed our stay here. The rooms were beautiful and the customer service was excellent. However, the hallways, conference rooms, and general meeting areas were freezing! AC was way off! May 5, 2014
Rated 5 out of 5 by Nice hotel with excellent location. Excellent location - close to Disney attractions, Sea-World, and Universal Studios. There are many restaurants and fast-food places nearby (e.g. Pizza Hut, Olive Garden, Chinese restaurants, UNO, KFC, McDonald, Subway and many more). Hotel rooms are clean and spacious. Staff are friendly. December 27, 2012
Rated 5 out of 5 by Beautiful Hotel, Great Pool and Staff From the time we checked in everything was great. The staff was extremely nice and accommodating. Gary at the pool was the best!!! Our expectations were exceeded. The pool area couldn't have been better. The location was also perfect and rooms were very clean. We can't wait to come back! May 27, 2013
Rated 5 out of 5 by Best hotel EVER! The pool area is fantastic! the staff is very pleasant. very well air conditioned. great views and balcony in every room. staff so friendly they don't know what to do with you. its a great location- near disney theme parks ! we didnt want to leave! i recommend this hotel to everyone! July 11, 2012
Rated 3 out of 5 by Great location, room average. This hotel is in a great location. It is broken into 4 different buildings. Ask to be in one or 2. Building 3 is in the back with no view. It is dark and unwelcoming at night. The entrance to the actual building you stay in is unattractive and dreary. The room was average except for the fact when i opened the door to my room i walk into a sink. The sink and mirror are right there when you walk in. The tub and toilet are separate. You need to walk out of the bathroom to wash your hands or groom yourself. Uncomfortable if you were sharing a room. Balcony is tiny.and there is no view. The air conditioner is so loud it keeps you from sleeping. Almost as loud as a washing machine. Room was clean and beds comfortable. Coffee and water there every day. Be aware of the daily $10 surcharge and $10 parking fee. These are not negotiable and should be considered when getting a rate. Close to all shopping and restaurants as well as relatively close to Disney. Hotel was average and not what i had hoped from Sheraton. March 23, 2012
Rated 5 out of 5 by Fabulous! It was fabulous!! Everything you are looking for when traveling to the Orlando area or Disney World!! It is a great place for the family, being 1 mile from Downtown Disney and having a great pool area! The grounds were well maintained, orderly and secure. The rooms were clean, comfortable, spacious, and well decorated. The amenities were also great, having 2 large pools, a water slide, and, of course, the pool side bar!! The staff was outstanding!! All being accommodating and courteous!! Sean McG., specifically, provided unparalleled customer service by accommodating our group of 40, unexpectedly, and without notice, during the peak of Orlando's Summer travel season. He should be commended for his proficiencies, as he listened, provided knowledgeable feedback, offered options and added services, maintained a professional attitude and demeanor, while quickly providing an acceptable solution, thus solidifying the Starwood Brands as our groups place of choice from now on!! Thanks to all who helped and served us!!! July 30, 2013
Rated 2 out of 5 by Not up to par Was disappointed in our short visit. Rooms were old and needed to be updated. Not up to Sheraton standards. Because of time constrains, did not get to use the pool. May 5, 2014
Rated 5 out of 5 by awesome upgrades we have stayed many times at this property & LOVE the renovations. the rooms, lobby, & pool areas are great. staff was very helpful, but the maid was quite a pest--started knocking on our door at 9am, knocked 3 times before we checked out at 1130. loved everything else!! July 15, 2013
Rated 5 out of 5 by FABULOUS Hotel. Comfy and Cozy! My daughter and I had a wonderful stay at your hotel. It was the perfect size. The service was great. Friendly and professional. We wanted a tropical setting and it was perfect. The music at the pool was just right. THANK YOU. Look forward to coming back next year. March 31, 2013
Rated 4 out of 5 by very nice I have not stay here for over a year and was here before reno but they did a great job on the reno. The staff here are great very friendly and helpful and to my delight decent breakfast. Looking forward to going back. November 18, 2013
Rated 5 out of 5 by the new revamp of the hotel puts it on par with higher end properties Sheraton has revamped this property to put it on par as s true resort with reasonable prices. The pool grounds are amazing from very unique reasonable priced private cabanas with unique added fan tv food and beverage options all at an extreme reasonable price. Their customer service is over the top. They cannot do enough for you. I felt spoiled on my2 night getaway from chicago cold. The pool menu is priced right so you dont feel like you need to leave to avoid standard hotel foodprices. You.have awesome priced right options. Details from super comfy beds to relaxing rooms and a balcony all contribute to a relaxing stay. You will want to return to this resort. Location....location....location....is simply on point. Come and try it...I trust you won't be let down. Save room for breakfast...awesome buffet...priced ok but worth it. Thae staff of this hotel is 5star. Dc..chicago and spg member. I liked this place before....now I love it. Thank you sheraton. Dc..crew major airline and ceo of a national recording musical artist January 29, 2013
Rated 5 out of 5 by Great Value The hotel was convient to all Disney facilities without the higher cost for most hotels "on property". Complimentary transportation was available but on a very limited schedule which made planning harder. Pools were fun for the kids and room service was great. October 31, 2012
Rated 1 out of 5 by Disappointing I've recently stayed at this hotel in the past and was completely satisfied. However, this stay was so disappointing that I will no longer recommend that anyone stay here again. First I checked in and was met by a rude clerk with a snotty attitude. I asked why you have a resort fee. Your hotel is no resort! It's located next to a very busy street with no grounds. the resort fee is ridiculous! Now, you've added a $10.95 per night parking fee. The only thing that you're doing is protecting your customers' cars. That's an unpleasant , unjustified new fee on a mediocre hotel. The heavenly beds are usually heavenly...this time I checked to see if there was a mattress pad because it didn't feel the same as my last visit. There was no mattress pad on the bed. What a difference in quality of sleep. Someone there got the bright idea to start charging ridiculous fees for nothing. If I want to pay "resort fees and parking fees" I'll stay in a resort, not in a mediocre hotel. I stay in hotels approx 35- 40 nights a year, so I do know the difference! June 20, 2013
Rated 5 out of 5 by room facing street The room was very comfortable but next time I will request a room not facing the street. There was alot of noise from the traffic going by. May 5, 2014
Rated 1 out of 5 by pool area is much improved The new renovations of this hotel is lovely. The staff was very friendly & accommodating to all our needs & questions . Great gym! The price for parking is ridiculous, as well as the spa fee. The place looks great but i still wouldn't call it a spa resort. October 27, 2012
Rated 5 out of 5 by Great family hotel I included some personal time with my stay in the Orlando area and it is in a great location and has many amenities I did not expect. Staff was ever so helpful and the rooms and room service was superb. Plan to come again - this time with grandkids. September 28, 2012
Rated 5 out of 5 by The hotel has a good location The hotel has a good location with many great features. It is a comfortable hotel and things to do for all ages. The pools are enjoyable and everything is well maintained. It is also close to various attractions within a few miles. April 2, 2013
Rated 3 out of 5 by Dated Hotel This was a very dated hotel. For business it was a bit loud as the room over looked the pool and people were playing in there all night long with loud thumping music. Over all the bed was nice and was able to sleep. It did its job. January 26, 2013
Rated 5 out of 5 by Spring Break We had a great experience at the Hotel. My children loved the pool and the water slide. My wife loved the view of the pool and sleeping in the comfort beds. We highly recommend this hotel and will stay there again when in Florida. March 31, 2013
Rated 5 out of 5 by Great stay! This was our third visit to this hotel. We love the pool and how close it is to everything. Lots of great choices for meals and entertainment nearby. The family suite offers so much room. Highly recommend! July 27, 2013
Rated 5 out of 5 by Friendly, helpful staff. This hotel had friendly staff who were always helpful and knowledgeable about the hotel as well as the surrounding area. Rooms were clean and very comfortable. All amenities exceeded my expectations. Thanks! December 5, 2012
Rated 4 out of 5 by Nice hotel and location... The hotel was definitely a giant leap above the Safari hotel. The beds are very comfortable and the decor is much nicer. The pool areas are also very nice. The resort and parking fees are frustrating though. April 30, 2012
Rated 3 out of 5 by Improvements Required but Staff is good I I would like to highlight the excellent staff of the restaurant with special remark for Mrs/Miss Brenda who manages the breakfast. Her work is outstanding going further the expectations of my family. January 4, 2013
Rated 5 out of 5 by My favorite hotel! This hotel is extremely comfortable, and the staff is amazing! It's my first and only choice when visiting Orlando! December 1, 2013
Rated 5 out of 5 by Lost I-Pad On February 21st 2014 I left my I-Pad in the room and checked out, didn't realize it until 10 p.m. called the hotel without realizing that Elizabeth Milne who is the Ambassador of the hotel had E-mailed me when they had found it earlier in the day. I had talked to Luis Ruiz in security and he reassured me it was found and was in the safe. He was very kind and understanding knowing that I was very upset. He assured me that he would get it back to me A.S.A.P. He FedExed it to me that day. I'm very grateful and appreciative for all that was done to return my I-Pad THANK YOU AGAIN TO EVERYONE THAT WAS INVOLVED THAT HELPED!!!! February 26, 2014
Rated 5 out of 5 by One of the best! Outstanding location, hotel, and the best staff ever! Enjoy the pools and water slide during the day, or the bar and fire pit in the evening. Walking distance to many restaurants and shops. May 25, 2013
Rated 5 out of 5 by Exceptional I have stayed in many hotels and I have to say this Sheraton was exceptional in cleanliness. It was a beautiful comfortable room. We had 4 adults in the room and we were not crowded. January 28, 2013
Rated 5 out of 5 by Dave Great interior renovation. Pool is beautiful and nice and warm. Food was outstanding. The staff was incredible! Their service was consistently above average. Will definitely returnl May 28, 2012
Rated 3 out of 5 by Reservation no supported I arrived from a long trip hoping to relax in a king-sized bed per my reservation. The hotel did not have any. I was promised 1000 Starwood points and never received them. March 14, 2013
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