Rated 5 out of 5 by HappyTraveler Great Hotel and Location
This hotel is in a great location for all Orlando offers - Disney parks, Wide World of Sports, Sea World, outlets/shopping, and numerous restaurants. We also brought a pet with us and the hotel has plenty of outdoor/grassy area to walk the dog. Our room was located on the first floor with access directly outside. Everyone was very friendly and greeted us each time we came through the lobby.
March 3, 2013
Rated 5 out of 5 by jim66 Great Hotel
We stayed at the Sheraton Buena Vista for two nights while visiting Disney. We have stayed here previously, but not since the renovation. What a great job!!
The rooms are great and we had a pool view. The pool area was beyond our expectation. We used the free shuttle to disney, which is an added service. We will most certainly be back and will recommend it to our family and friends.
March 4, 2013
Rated 2 out of 5 by lycaza Expected more
Only one elevator was working, had to use the stairs to go up and down ALL the time. Did not receive coffee for my second night.
Room faced the pool, very noisy, I can not understand why the loud music?
At check in there was a pair of someone else's shorts in the chair in the balcony.
.Did not enjoy at all.
May 26, 2014
Rated 4 out of 5 by Syracuse Nice get away, poor service
This hotel is very nice, the room seemed dated but was clean upon check in (I did have to ask a maid to come in and vacuum chips on the inner side of the bunk beds from the previous occupant, gross but easy to miss). The pool was great and made the trip for my kids. I was disappointed in the timeliness of the maid service (I requested service to my room at 3:30, they finally came at 6:30 and disrupted our evening). I did complain at the desk at this point and was given a drink voucher. I ordered a glass of wine and was told the voucher wasn't good for what I had ordered. What bothered me most was the blank sort of look that I got from the front desk and bartender, I felt ignored and as if they really didn't care. They probably didn't but it is their job to act like they do.
Overall, a decent hotel, I'd go back because my kids had fun and I'd like to think the service would be more like what I'm used to from Starwood hotels the next time.
February 22, 2013
Rated 5 out of 5 by javi Excellent remodeling
excellent work on the remodeling project. Big change from my last stay. My family was impressed and would like to come back. I hope you maintain the facilities or continue improving. Does not like the fact you allow dogs or pets that can cause bad odors and damage carpets. I love pets but I do not agree they belong at this newly renovated resort.
August 8, 2012
Rated 3 out of 5 by RJB2257 Lack of Sheraton quality maintenance
Dirt and food in the hallways, AC was noisy and failed to keep it cool enough, AC filters were filthy and i cleaned them, toilet dispenser falling off the wall, internet connection was difficult and was down for over 4 hrs, and finally elevator bumped, stalled, and was very loud. Personnel were not well equipped to answer questions.
December 31, 2012
Rated 4 out of 5 by Starwood04 Good and Clean hotel
I only stayed here one night after a long drive. Overall it was very comfortable and they great air conditioning. However the smoke alarm started beeping randomly at 5 am and continued all morning
May 27, 2014
Rated 5 out of 5 by Javajerk Our Orlando stay
Amazing staff! Favorite are Marianna, Krystan, Jason, Oscar, Ivanna, Katie, Jonathan, Cody & Brenda
They go over and beyond to meet any and all our needs. We keep planning new trips to Sheraton LBV each time we return and always look forward to the next time we visit. We feel the hotel is like home and the staff is like family.
May 18, 2013
Rated 5 out of 5 by PCNY Extremely Pleasant Stay
I found everyone at this hotel to be extremely friendly and efficient from the people at the front desk to the wait staff in the restaurant for breakfast. The beds were very comfortable and the location excellent. Each and every member of the Sheraton staff made my husband and I feel special and welcome. We will return again.
April 19, 2013
Rated 5 out of 5 by BOOBA14 great location and features
loved the heated pools and availability
salt water pools were awesome
entertainment for the kids programs were great
pool side lunch"s delicious
May 27, 2014
Rated 5 out of 5 by anne5 Comfortable
This was a wonderful place to stay. Very comfortable and clean. Location is close to Disney and other sites. One surprise - the usual credit card hold was extended to a second night because I bought a glass of wine at the bar and put it on my room tab. Had I known, i would have paid cash for the wine. Lesson learned.
April 6, 2013
Rated 5 out of 5 by Richie25 Straight A:s
The entire staff at this Sheraton goes ALL out in making the guest feel comfortable and welcome. From the boys out front to the reservation clerks to Louis in security, everyone did an amazing job for me and my guests. Special Thanks to Liz, Chef, AJ, Grace, and Mark..We will be back soon
November 14, 2013
Rated 5 out of 5 by vin49 vincent de maio sr.
the hotel was great and the staff was excellent was very helpful. we found that the ac unit was very loud. also the heat water in the shower took a long time to get hot. but overall the hotel was great again the staff and the maid service did a great job.
December 28, 2013
Rated 5 out of 5 by JanetoO Great location
Close to Downtown Disney.
February 14, 2014
Rated 4 out of 5 by mhgator Service Exceeds All Expectations
Even with the recent remodel, the rooms still feel somewhat dated. However, the staff consistently is extremely pleasant and exceeds expectations. Third stay in a year and will be back. Pool area remodel is excellent and very good gold recognition. Highly recommended - even if only for a night.
January 29, 2013
Rated 5 out of 5 by GRRK Nice hotel with excellent location.
Excellent location - close to Disney attractions, Sea-World, and Universal Studios. There are many restaurants and fast-food places nearby (e.g. Pizza Hut, Olive Garden, Chinese restaurants, UNO, KFC, McDonald, Subway and many more).
Hotel rooms are clean and spacious. Staff are friendly.
December 27, 2012
Rated 5 out of 5 by Laurensully23 Beautiful Hotel, Great Pool and Staff
From the time we checked in everything was great. The staff was extremely nice and accommodating. Gary at the pool was the best!!! Our expectations were exceeded. The pool area couldn't have been better. The location was also perfect and rooms were very clean. We can't wait to come back!
May 27, 2013
Rated 2 out of 5 by paulc91 odor from sheets
I'm not exactly certain if some of the sheets were washed in our room. We like the your Sheraton and plan to come back in the Summer, but I will choose another location if the price is identical simply based on the experience of the odorous sheets. thanks
November 30, 2013
Rated 5 out of 5 by Amy25 Best hotel EVER!
The pool area is fantastic! the staff is very pleasant. very well air conditioned. great views and balcony in every room. staff so friendly they don't know what to do with you. its a great location- near disney theme parks ! we didnt want to leave! i recommend this hotel to everyone!
July 11, 2012
Rated 3 out of 5 by 1slyse Great location, room average.
This hotel is in a great location. It is broken into 4 different buildings. Ask to be in one or 2. Building 3 is in the back with no view. It is dark and unwelcoming at night. The entrance to the actual building you stay in is unattractive and dreary. The room was average except for the fact when i opened the door to my room i walk into a sink. The sink and mirror are right there when you walk in. The tub and toilet are separate. You need to walk out of the bathroom to wash your hands or groom yourself. Uncomfortable if you were sharing a room. Balcony is tiny.and there is no view. The air conditioner is so loud it keeps you from sleeping. Almost as loud as a washing machine. Room was clean and beds comfortable. Coffee and water there every day. Be aware of the daily $10 surcharge and $10 parking fee. These are not negotiable and should be considered when getting a rate. Close to all shopping and restaurants as well as relatively close to Disney. Hotel was average and not what i had hoped from Sheraton.
March 23, 2012
Rated 5 out of 5 by Sbarnett Fabulous!
It was fabulous!! Everything you are looking for when traveling to the Orlando area or Disney World!! It is a great place for the family, being 1 mile from Downtown Disney and having a great pool area! The grounds were well maintained, orderly and secure. The rooms were clean, comfortable, spacious, and well decorated. The amenities were also great, having 2 large pools, a water slide, and, of course, the pool side bar!!
The staff was outstanding!! All being accommodating and courteous!!
Sean McG., specifically, provided unparalleled customer service by accommodating our group of 40, unexpectedly, and without notice, during the peak of Orlando's Summer travel season. He should be commended for his proficiencies, as he listened, provided knowledgeable feedback, offered options and added services, maintained a professional attitude and demeanor, while quickly providing an acceptable solution, thus solidifying the Starwood Brands as our groups place of choice from now on!!
Thanks to all who helped and served us!!!
July 30, 2013
Rated 5 out of 5 by kimmyk awesome upgrades
we have stayed many times at this property & LOVE the renovations. the rooms, lobby, & pool areas are great. staff was very helpful, but the maid was quite a pest--started knocking on our door at 9am, knocked 3 times before we checked out at 1130. loved everything else!!
July 15, 2013
Rated 5 out of 5 by Belles25 FABULOUS Hotel. Comfy and Cozy!
My daughter and I had a wonderful stay at your hotel. It was the perfect size. The service was great. Friendly and professional. We wanted a tropical setting and it was perfect. The music at the pool was just right. THANK YOU. Look forward to coming back next year.
March 31, 2013
Rated 5 out of 5 by dc2003 the new revamp of the hotel puts it on par with higher end properties
Sheraton has revamped this property to put it on par as s true resort with reasonable prices. The pool grounds are amazing from very unique reasonable priced private cabanas with unique added fan tv food and beverage options all at an extreme reasonable price. Their customer service is over the top. They cannot do enough for you. I felt spoiled on my2 night getaway from chicago cold. The pool menu is priced right so you dont feel like you need to leave to avoid standard hotel foodprices. You.have awesome priced right options. Details from super comfy beds to relaxing rooms and a balcony all contribute to a relaxing stay. You will want to return to this resort. Location....location....location....is simply on point. Come and try it...I trust you won't be let down. Save room for breakfast...awesome buffet...priced ok but worth it. Thae staff of this hotel is 5star. Dc..chicago and spg member. I liked this place before....now I love it. Thank you sheraton. Dc..crew major airline and ceo of a national recording musical artist
January 29, 2013
Rated 5 out of 5 by BobbyT Great Value
The hotel was convient to all Disney facilities without the higher cost for most hotels "on property". Complimentary transportation was available but on a very limited schedule which made planning harder. Pools were fun for the kids and room service was great.
October 31, 2012
Rated 1 out of 5 by DianneB Disappointing
I've recently stayed at this hotel in the past and was completely satisfied. However, this stay was so disappointing that I will no longer recommend that anyone stay here again.
First I checked in and was met by a rude clerk with a snotty attitude. I asked why you have a resort fee. Your hotel is no resort! It's located next to a very busy street with no grounds. the resort fee is ridiculous! Now, you've added a $10.95 per night parking fee. The only thing that you're doing is protecting your customers' cars. That's an unpleasant , unjustified new fee on a mediocre hotel. The heavenly beds are usually heavenly...this time I checked to see if there was a mattress pad because it didn't feel the same as my last visit. There was no mattress pad on the bed. What a difference in quality of sleep. Someone there got the bright idea to start charging ridiculous fees for nothing. If I want to pay "resort fees and parking fees" I'll stay in a resort, not in a mediocre hotel. I stay in hotels approx 35- 40 nights a year, so I do know the difference!
June 20, 2013
Rated 1 out of 5 by manning11 pool area is much improved
The new renovations of this hotel is lovely. The staff was very friendly & accommodating to all our needs & questions .
The price for parking is ridiculous, as well as the spa fee. The place looks great but i still wouldn't call it a spa resort.
October 27, 2012
Rated 5 out of 5 by GrannyGoGo Great family hotel
I included some personal time with my stay in the Orlando area and it is in a great location and has many amenities I did not expect. Staff was ever so helpful and the rooms and room service was superb. Plan to come again - this time with grandkids.
September 28, 2012
Rated 4 out of 5 by Flyingtailor very nice
I have not stay here for over a year and was here before reno but they did a great job on the reno. The staff here are great very friendly and helpful and to my delight decent breakfast.
Looking forward to going back.
November 18, 2013
Rated 5 out of 5 by eagle13 The hotel has a good location
The hotel has a good location with many great features. It is a comfortable hotel and things to do for all ages. The pools are enjoyable and everything is well maintained. It is also close to various attractions within a few miles.
April 2, 2013