Rated 4 out of 5 by friendlyskies14 Great service
Great service from the front desk attendant Disha.
June 6, 2014
Rated 2 out of 5 by tkollar ok hotel, poor staff / service
We were four (my wife, me, baby and mother-in-law) staying on cash and star points. The following problems occurred during our stay:
1) The hotel took 3 nights of starpoints for a 2 night stay, knew they did this, and would not refund the balance.
2) The hotel would not make a room available for us despite taking the 3 nights of starpoints and having availability, even as we were travelling with a small baby and a sick mother-in law.
3) They did not recognize the 25$ voucher that spg periodically sends.
4) They did not recognize my stay on spg.com (presumably removing my spg number from my reservation).
December 11, 2012
Rated 3 out of 5 by jan78 Not enough...
The extra cost of parking $28 each night for valet or $18 for self-parking across the street is ridiculous. Parking should be included and if you want valet, then charge the $10 more you want. In addition, charging a daily rate for internet access in rooms is also unnecessary in my opinion. The room was clean but wasn't particularly large and had an old TV, no DVD player, or refrigerator. Seems like if you're going to rip us off for parking and internet you should double down on the comforts of the room itself. The pool is okay for lap swimming, but not great for hanging out with family or friends. It is not enclosed but has high walls around it which keep it shaded throughout the day.
July 22, 2013
Rated 4 out of 5 by YadaBaba Needs Improvement
This hotel has a good location and nice facilities, but my experience left something to be desired. When I called to change my reservation, the agent quoted a price over $100 more than my original booking, and when I said it was too much he "found" a lower priced special. My room was at the end of the hall across from the stairs, which felt insecure for a single woman traveling alone. The room was clean but the phones were both dead, and the sheets were falling off one of the beds. I also do not recommend to a woman traveling alone to go out after dark in this neighborhood. I was only a few minutes late for breakfast and could not get anyone to bring me food.
Perhaps they were overwhelmed
October 8, 2012
Rated 3 out of 5 by traveling2013 my room
this hotel has great features and is very clean. My room was clean and fresh. but the bed had a dip on one side and extra hard on the other so needless to say i woke up with a back ache. After the first night i felt some itchiness in between my toes that was a little alarming since the shower looked extremely clean. Otherwise hotel is very nice. the check in people were very short and not helpful at all. I asked one where could i get a bite to eat and her response was right behind you but all ii seen was a room full of people drinking so i asked do i just walk up to the bar and she said yes. One answered what she thought i was asking before i asked?? So front desk people are a little rude.
September 26, 2013
Rated 4 out of 5 by RDPA Grand Sac
Hotel was wonderful. Perfect central location for our conference. Easy walk to many shops and dining. My only issue was the ridiculous wifi policy. Not only was there an excessive charge for in-room use ($10-$15 per day), but even in common areas they restricted uses (max of 2 hours). So…despite the fact that I spent over $30 for this service, I was only able to use from my room. In this day age of the business center hotel, how could such a franchise still be charging for was is an essential service, what’s next $10 day to use the towels? Please rethink this policy.
PS we had ~120 in our group for 4 days, simple math (100 attendees x $10/day x 4 days = $4k how many routers can that buy?).
September 9, 2013
Rated 4 out of 5 by ducky01 Comfortable stay, good amenities, friendly staff
Stayed one night while visiting friends and attending a meeting. Requested high floor, room was comfortable. Business center was well-equipped, liked the location on second floor - good use of spacious 3-story lobby area. Staff at check-in were friendly and happily obliged late check-out. Bar/lounge staff were excellent - waitress even stayed after shift to make sure we were taken care of. One note on cleanliness - could see stains around nut securing toilet and floor around bowl. This was the case in hotel room as well as in fitness center bathroom. Otherwise room was in good condition.
September 22, 2013
Rated 3 out of 5 by Carrie11 Not what it used to be..
Check in was awful. Long lines and no one available at the Preferred Guest line-- of course I find this out after minutes of waiting in vain then told to get in line behind the 6 people who came after me.
Valet was a mess too. We waited 15+ minutes for our car and were told multiple times it was coming but they forgot to get the car 3 different times.
Now onto the room. The bed was so uncomfortable that I took the bench cushion from the window seat and put it on the couch and slept on it.
The club lounge was great , really appreciate that perk.
The day staff is definitely better to deal with than evening staff.
Generally come to this hotel 3-4 times a year, but not after this last experience.
October 18, 2012
Rated 1 out of 5 by jay42 i would not recommend any one to stay at this hotel
Very disappointed to stay at this location and upgrading to club room for $15 per day is just a waste of money. Need improvement in all department specially in customer service. they do not care if you are a gold member or platinum they just care about cutting corners. 3 nights stay with my family was just full of disappointment. definitely would not stay here again.
July 5, 2012
Rated 4 out of 5 by Audgal1 This hotel is conveniently located downtown.
Nice hotel, pool was small, nice location downtown but most businesses were closed on the weekend. Overall stay was nice and relaxing.
May 29, 2014
Rated 5 out of 5 by bomba12 Business trip
The only item I was unsatisfied with was the fact that my SPG rewards was not in the system and that I would have to begin my membership over again. I usually stay at other qualifying hotels for business and that was not reflected in your rewards system. Other than that fact, I loved the king bed and the size of the room.
May 22, 2014
Rated 5 out of 5 by Fungurl Central location
The hotel was situated exactly where I needed to be for a two-day event. One day took place at the hotel itself, and one day at the State Capitol. Perfect location! I got a room package that included a club level room, club privileges, and a nighttime treat of champagne and truffles! The staff made a huge effort to get me those items! Parking and wifi were included also. The only two criticisms I have are that the pool has no Jacuzzi, and the bathroom door would not stay open without being propped with one of my bags. Otherwise, everything was top notch.
March 25, 2014
Rated 5 out of 5 by Happyguest122013 Enjoyed my stay
This is a wonderful, clean and overall excellent hotel. The only complaints would be the spg recognition could have been a bit better as well as the breakfast. Upon checking I asked front staff agent Sabrina if I would be able to stay on the spg club floor because I enjoy higher floors. Very stern and almost rudely she said "No, that is for platinum members." I would expect most front agents to be a bit more warm in their response. Breakfast was just so simple for a $19 hotel breakfast. No obvious omelette station, basic food choices ( scrambled eggs, sausage, bacon, potatoes, etc.)
December 12, 2013
Rated 3 out of 5 by madar Checking in and out
The hotel is neat and has a fun feel on entry and our rooms were clean. I can say the hotel itself was great! On the other hand the staff that was working was not so great. On check-in the immediately tried to sell us on the self parking even when it was a holiday and free parking on the street. When this was mentioned the man behind the desk told me I was wrong and proceeded to explain how even he has to pay for parking and told me how much the parking was for the employees (significantly lower than the charged guests). I say "if you can't suppress your bad mood, you shouldn't be running the front desk" Also if you are going to charge $18 per night for self parking, it should be written on your website.
December 3, 2013
Rated 2 out of 5 by jwm66 disappointed
I was disappointed ... I have never received poor treatment before at any SPG locations. The check-in was very rushed impersonal and degrading. There was no clear directions regarding amenities, room and parking directions also the second day there was given a couple of incorrect pieces of info. This is the first time as a gold SPG holder I was told I was not allowed on the Club floor because of the rate of my room ... I booked using points and this was the only rooms offered with points. The rooms and hotel was very clean and the room cleaners were very polite and friendly. I would not stay here again and would not recommend this to anyone. It is definitely a convention centre and NOT for anyone staying for vacation of personal reasons.
March 25, 2014
Rated 2 out of 5 by whatwhat Surprisingly NOT so good
I expected more from Sheraton in Sacramento and was really let down. I did not know there was an Anime convention going on at the time which they were sponsoring so I wish they would have let me know that. There were 5 min waits in line just to go up the elevator or to get back down. The Anime guests were very loud and running up and down the halls screaming at all hours of the day and night which I wished the hotel staff would have tried to control better. The internet was terribly expensive yet did not work very well and was slow even though I paid more for the so called faster speed. I just expected things to be a little nicer than what it was. Many staff members were great and healpfull. Many were not.
September 5, 2013
Rated 2 out of 5 by Bob211 Clean solid room
was a bit noisy even though we were a top level floor; bathroom door didn't stay open; remote control didn't work; lack of many towels and bathroom lacked a fan;
Plus side was convenience to capitol and downtown; clean room and comfortable bed
May 22, 2014
Rated 4 out of 5 by jarheadvet Nice place to stay
I stayed at this hotel for a conference in Sacramento. The room was ready when I arrived even though I arrived early because of my flight from the east coast. The room was spacious and met my expectations. It was clean, had a nice view of Sacramento (I was on the 23rd floor) and was generally well kept. The staff were great. The front desk staff were always ready to help and answered my questions quickly. Also they were very helpful when I was trying to print out my boarding passes for my flight homw. My only real complaint is the price of food/beverage in the hotel. I spent 35 bucks on a freakin' hamburger and fries delivered to my room. Beers at 6 bucks at the bar was a little pricey but had good service.
August 6, 2012
Rated 5 out of 5 by Buster Great Hotel & Stay, but!!!!
A Bell hop assisted us with baggage to the room and showed normal professionalism and even wowed us with an offer to set our wake up call for 3:30 a.m. the next morning for a flight to Portland. My wife and I were uncertain if he did this and laid awake all night long in fear the wake up call would not happen. To our disappointment, the wake up call the bell hop suggested he would take care of did not happen. In hindsight, we must have had a premonition the call would not come and staying awake in fear kept us from oversleeping and missing our flight. Shame on you Mr. Bell Hop!
January 24, 2013
Rated 1 out of 5 by Coachp Worst experience at a Starwood hotel ever
I am very unhappy with my stay. My room was on the 5th floor with 4 fans in hallway blowing all night within 30 feet of my room. Very Nosiey, I ask for a new room and was told there were not any. I was offered a drink, but the bar was closed.
May 22, 2014
Rated 4 out of 5 by Key3003 Great Views!
We spent two nights at this hotel for a meeting at the California Dept. of Education. Short walk from the hotel was great. Lots of dining choices and coffee shops near by. Capitol garden was beautiful and so close. Beds were comfortable and the two windows in the room offered beautiful views of the city. The only negative thing would be that the bartenders in the lobby the first night we were there seemed like they were learning a new computer system so the service was horrible--almost like they dreaded taking an order, so they didn't take ours--and we were sitting at the bar!
July 16, 2012
Rated 4 out of 5 by Malibu1marty Great location
Service was excellent from arrival through departure, room was very nice, Club Level ammenities in this location are nice but could use a touch up, space probably needs an upgrade. Dislike, elevator did not work well with hotel card to get to club level room or club, even being very careful the cards demagnatize and we had to go down 25 floors to reset 5 times in less than 24 hour stay, annoying. Sorry if I spell her name wrong, Alysa at the front desk was tremendously helpful and friendly, I will return but probably not use Club level services or Club room rate, thanks, marty
January 23, 2013
Rated 4 out of 5 by Tank007 It's Cold!!!
The hotel needs to install double doors at its curb entrance. The lobby was very cold all weekend due to the inclement weather. The staff, though courteous and helpful, was cold. This is not good for the guests and employees. I heard many guests complain about the cold lobby. GET DOUBLE DOORS OR YOU WILL LOSE GUESTS!!!
The light in my bathroom would not turn off or on when I pressed the switch. I reported the issue and a repairman did make a visit. However, the problem was not corrected. I assume the repairman turned on the light, assume there was no issue, and left.
December 11, 2013
Rated 3 out of 5 by Voyager10 Small Details Made for Frustrating Experience
Wonderful room on Club Level but the devil was in the details. The room had a funny smell when I walked in but the air conditioner was off so I turned it up hoping maybe it was just musty. The smell never went away but I was too tired to ask for another room by the time I returned from my event that evening. I was looking forward to sleeping in on Sunday but about 8am housekeeping banged on the door several times until I got up to tell the guy I was in there. There were a few other housekeeping issues. The hotel looks lovely. I wish I could have felt more comfortable.
October 7, 2013
Rated 3 out of 5 by Muffintop54 Spider in my room
As I entered my room after a drive from the Bay Area, the first thing I saw was a small spider crawling up the side of my bed comforter..I squished it...this was the 12th floor! And for the rest of my overnite stay, i felt itchy in the bed thinking i was getting bitten by spiders...and I do have small bites on the back of my legs now...the room smelt like body odor of the previous hotel guest. the parking attendant charged me $18 when i had a receipt from the Hotel saying I was with a conference group. He just said "sorry, have a good day", "you were not on the list".
April 24, 2013
Rated 4 out of 5 by iluvmiwf Long over-due!!
Given the number of stays I/we've had at the Sheraton Grand, probably should have done this much sooner, but better late than never! At the Sheraton Grand in Sacramento, they have ALWAYS taken good care of us and made our stays enjoyable. The rooms, fitness center, lounge and facilities are very accommodating. Very professional staff; and very attentive to any request or needs we've had during our stays. We especially like the hotel's proximity to all the activities in DT Sac and surrounding area, which makes it easy to walk around. Last, but not least, this hotel is great at "SPG Recognition" and really exudes the level of service I've come to expect as an SPG VIP. Thank you Sheraton Grand... and we'll see you soon!!
July 11, 2012
Rated 4 out of 5 by Lataria Good accommodations and great staff
My daughter had an event at the convention center and we stayed at this hotel. The hotel is in a good proximity to everything so we didn't have to drive. The rooms were very clean and spacious and the club lounge was outstanding with amazing views. The hotel manager was also very courteous and extremely attentive.
May 14, 2014
Rated 1 out of 5 by ann237 Horrible experience
The staff was rude to me and my HOSA students. They made us wait in a line while other guests went ahead of us for the elevators. We paid, too!!!!! When I called for a bill, the gentleman who answered kept putting me on hold every 10 seconds and then couldn't find my rooms. I spelled the names several times, stating "B and in boy" and other letters, and he still didn't understand me. A call that should have taken 5 minutes took 15 because he kept putting me on hold. We weren't allowed to check into our rooms 5 pm instead of 3 pm. I will NOT stay at this hotel again.
March 27, 2013
Rated 5 out of 5 by 2012Travelers Extragavant
When we arrived to check we were told by Disha that we were going to be upgraded to the Grand Suite, and Grand it was. Absolutely wonderful
May 21, 2014
Rated 5 out of 5 by Erica2014 Jon at the Front Desk is a diamond in the rough
I had an amazing stay at the Sheraton. John at the front desk and the valet crew delivered service above and beyond I have ever experienced. With there help I was able to have an amazing stay, deliver my presentation, and charge my phone. Great attitude, and they always went above and beyond the norm. For example having my luggage placed in my car while I was presenting was a lifesaver on time I so desperately needed.
April 29, 2014