Rated 3 out of 5 by Grams Hotel Stopover
The view from our room on the 26th floor was great. Only wish it would have had a refrigerator (at no cost) as we are accustomed in other Starwood hotels. Parking was a little inconvenient being across the street. The bellhop and doorman were exceptionally helpful and courteous and a great representation of your company. Would have appreciated a free upgrade to Club Level (as in the past at other locations) being that occupancy was available; we would have spent way over the $15 upgrade charge on drinks....oh well, had our drinks elsewhere.
July 5, 2013
Rated 3 out of 5 by troyforhair Overall property good, details average
The overall hotel and conference facilities were a strong good. I was attending for business and in that regard the hotel was sufficient. My Starwood concierge who helped me with booking said an upgrade would be offered if available. This was not addressed at my check in. The affects that usually distinguish a Starwood property were present but lacked the polish of other properties. A 2 foot area in the center of our floor was wet. Therefore, my overall rating is average. The staff were very good!
January 22, 2014
Rated 5 out of 5 by Earlybird04 East Coasters Bring Breakfast Bars
Everything was great, but for those of us waking up on Eastern time zones, there is nothing open for breakfast until 7. So after waking up at 4 or 5, perhaps working out (great gym facility), you are going to have to wait for breakfast. Nearest restaurant open is 20 blocks away, according to staff. Minor issue but worth mentioning.
March 10, 2014
Rated 2 out of 5 by WontBBack Overpriced slow service
We made our reservations and requested a roll away bed to be placed in our room, this request was made again upon checkin and finally after 3 phone calls it arrived. After the third phone call, we were told we would be helped in the order the request was received. When we told them the request was made when our reservation was made and again at check in, it arrived. It was getting close to 11pm! On three occasions while standing in line for help at the front desk, the staff allowed someone else to cut in front of us without waiting.
October 25, 2012
Rated 5 out of 5 by FezFez So thankful!
I've stayed in many Sheraton hotels and this is by far the nicest I've stayed in to date. Frankly, I was shocked. I've never spent time in Sacramento and took a dim view of it but was very pleasantly surprised. What a beautiful capital city! Anyway, I had some special requests that I was nervous about asking for and your staff couldn't have been more gracious including Keone, Robert, Nate, and Shaima. It was really a special weekend and I owe the hotel much gratitude. I'll definitely stay here again.
September 25, 2013
Rated 4 out of 5 by Rob3039 great except reservation complexity
I love staying here. Unfortunately though I had to make 3 separate reservations to get a deal for a couple of nights and for a night I couldn't get the deal on. Staff told me that I would need to get the key re programed each day and I could do that any time, however, when I did it in the morning it would work at night. The next day had it done about 2pm, and by 6pm it didn't work. It was a little bit of a hassle after working all day waiting for an elevator with many guest than having to come back down and do it all again!
November 4, 2013
Rated 3 out of 5 by traveler313 This hotel is okay
I made a reservation for two beds for two guests but they "were completely sold out" of rooms with two beds so I was given king bed. I didn't realize this until I went to the room because the gal at the reception check-in failed to notify me. I called guest services and they offered complimentary breakfast or free parking.
The room was clean and the bed was very comfortable but it was noisy due to guest activity all hours of the two nights.
Shower pressure was very weak and the drain was very slow.
Conference room was too cold.
March 25, 2013
Rated 4 out of 5 by jpmcon High Quality Sheraton
Overall this is a very fine hotel. The location next hte the convention center is great, and the physical facility is modern and well done. My standard room was ample if a tad small, but very quiet, which is more important. Overall, this is a high quality place.
Shortcomings were that the checkin was woefully understaffed. With prior reservations being almost universal, you would think they wold be prepared. Also, I am not a fan of lobby bars/restaurants. I prefer not to have guests using the space around me as a walkthrough. But this was a veyr well done bar. the food side was a bit weak. Also, there is no regular lunch/dinner restaurant. Their place, Morgan's, is breakfast only. Plenty of options in the areas though.
Finally, is free internet that tough?
March 4, 2013
Rated 5 out of 5 by Linder My stay in Sacramento at SGH
Reservations were made for me by my organization. I was very pleased with the service, my room and the conference amenities. The rooms are very comforting. Great views and dreamy beds. Our large group was there for 2 full days and we were treated well. The food was delicious. The first floor bar area also served great food. I had the tastiest Tequila Bloody Mary!! Excellent. I also developed a blister on my heel from walking back and forth to the Capitol. I asked the bartender if the hotel had a sundry counter or store, he replied no but asked what I needed. I told him a bandaid, and he said, "I have one here for you". Wow, what kindness and service. I re-joined your hotel rewards program (mine expired), and I will definitely be visiting our hotels again. Linda
January 30, 2013
Rated 4 out of 5 by MrLin This hotel has great staff.
This hotel does not have as many amenities as others regarding microwave, refrigerator, parking, and food variety in Club Lounge breakfasts.
I do appreciate the service of the staff.
March 15, 2014
Rated 5 out of 5 by Badgoalie Excellent Property
We made a very last minute reservation using SPG points. As we arrived reasonably late (around 11pm), I was a bit concerned that we would not be afforded the same quality room as had we arrived earlier. I was very pleasantly surprised to find we had been upgraded to the Club floor, and a lovely king-size room. The desk staff was great, as was the valet parker, Charles. As the first impression for your hotel, Charles should be commended as we were immediately impressed by his courtesy and professionalism upon our arrival.
June 29, 2012
Rated 4 out of 5 by sween1953 Hotel
Yes staff did a very good job. I would stay there again. I think parking should be free.
March 17, 2014
Rated 5 out of 5 by Dan2014 Great Hotel in the Heart of Sacramento!
I stayed at the Sheraton Grand Sacramento while attending a small professional conference that was also held in the hotel. The hotel staff were outstanding in every way, and the hotel was clean and comfortable.
March 11, 2014
Rated 4 out of 5 by Danny27 Happy to return
Each time I return to the Sheraton Grand in Sacramento, I am greeted with a smile and a hearty welcome. The staff is always perfectly accommodating and willing to go the extra mile.
Rooms are comfortable and appointed to the normal Sheraton standard. Busy, but decent gym and a pool that I have never seen anyone use.
Everything is up to par and the location cannot be beat in Sacramento- walking distance to everything the city has to offer (besides old Sacramento, but very near).
I would definitely recommend it!
January 18, 2013
Rated 5 out of 5 by SaraD11 5 Star Service
We had our wedding reception downtown and stayed here (along with many of our guests). We took advantage of the CA resident rate of $99 and the service was seriously outstanding! Normally on discounted rooms/prices you usually get what you pay for- less then par room and service. The staff was so incredibly nice. They upgraded us without asking and had chocolate covered strawberries, champagne and a handwritten note from the staff to congratulate us. Many of our guests also commented on how nice the staff was. I was truly impressed and a lot of other hotels could learn a lot from the standard of service at the Sheraton. Thank you all so much for making our night that much more special. Even though we live in the Sacramento area, I'll be looking for reasons to stay again soon!
September 12, 2013
Rated 3 out of 5 by mr1213 POOR SERVICE
The "CLUB ROOM" was small and not very well stocked. I can sat that their cappuccino machine works great, but that was the highlight of the morning breakfast. The pickings were meager to say the least. There wasn't enough room in that lounge for all the people there!
Then we waited 40 minutes to have our bags picked up by the bellman....who by the way never showed up until we went down to the lobby with half our bags! If you are used to any type of service, don't go to this place....
December 23, 2013
Rated 4 out of 5 by Precious0ne Staff have great customer service
So far I've stayed here twice and both occasions the staff have been friendly and show excellent customer service. The downtown location is nice, although self parking is across the street. During my first stay here, my toilet clogged every single day, and maintenance was quick to arrive to unclog it. I hope they replaced that toilet. During my second stay, the toilet was fine and I was glad since I was hesitant to stay here again because of it. The hotel itself meets all of my expectations of a Sheraton brand hotel. I hope I'll be able to experience the club lounge in December when I shall be platinum by then. One thing they missed was crediting me one night of "Make A Green Choice" points. After I emailed Starwood, they verified with the hotel and I was credited in a timely manner.
October 5, 2013
Rated 4 out of 5 by CalmSky CAMFT conf stay
All was well - except the parking garage for this hotel. The slip that the hotel provided, noting the $10/day conf parking rate, was not acknowledged by the garage. The attendant seemed to hold the car hostage telling me that it would cost its normal rates to get out after a three day/night stay. The hotel promo listed $10/night, and the hotel had provided me a slip to that effect. I had to back up; re-park, to go back to hotel for remediation. Quite a sad final face for such an excellent hotel facility.
May 20, 2013
Rated 5 out of 5 by BecAnime Conference Attendee
Room was in great condition. Room service was some of the best I've had (it actually arrived with hot food). Staff was attentive, courteous and prompt in responding.
Only issue we encountered was regarding hours of service for the Club Level breakfast. Literature stated that the breakfast was served from 6-9 am, when the hours were actually 6-10am on the weekends. We ended up buying breakfast shortly after 9 am because we thought the Club Level breakfast had ended.
January 6, 2014
Rated 4 out of 5 by rondglfr Terrific Staff
Bellmen and desk staff were very friendly and helpful. They always had time to talk with us about our questions, concerns and interests.
The hamburger and french fries ordered through room service were brought to our room within 45 minutes of placing the order; however, they were cold to luke warm and definitely not at an optimum or good temperature for consumption. We would not use room service for food in the future at this hotel unless the situation was corrected.
December 31, 2013
Rated 3 out of 5 by magoo1974 Needs a little more
I travel a lot and I have stayed at many different hotels. This hotel was close but needs improvement. I stayed in a two room king suite and I was surprised that there was no mini refrigerator. I requested one but non were available. The walls were surprisingly thin and I could hear everything going on in my neighbors room. Which made it hard to sleep. The bed was very uncomfortable to add to the bad sleep. The room was clean and looked very nice, but I think next time I will try somewhere else.
August 19, 2013
Rated 4 out of 5 by Johanna1966 In Room Wifi at a Cost
No state rate of $84, but chose to pay the extra out of my own pocket because I heard good things about the hotel. They offered the "green" program which I normaly say yes to, but here it meant that you did not even get your bed made. No maid service at all. Choose not to be green. Worst yet was the no free wifi in the room. They charge for this and if you want to use a computer you can, but you are limited to 45 mins. Again, since there was no state rate and I was paying the difference I was not also go to pay for wifi. The stay turned out way more expensive for me and I am a state employee with limited travel funds. The Sheration Grand was not State Employee friendly. I will be canceling my reservations for my next trip to Sacramento. I will be staying at a State Employee friendly hotel.
November 5, 2012
Rated 5 out of 5 by LizzyB Weeklong Business Meetings
This hotel is beuatiful and the bed is the most comfortable I've ever experienced at a hotel. I slept very well each night of my weeklong stay. The food was delicious but a bit pricey. I didn't have to move the car and try to find parking near the Capitol since the hotel is a stoves throw away - I walked each day. I tried booking my next business trip at the hotel, but it was booked solid :-( (its a popular destination). I would most assuredly stay at this property again and again!!!
October 28, 2013
Rated 4 out of 5 by Dee2013 Super staff
Every single person with whom I interacted (from the front desk, restaurants, concierge, valet, to the cleaning staff) were simply super -- very cordial, helpful and attentive. Your people are your greatest asset.
The room and bathroom felt a bit dated, but both very clean. Most important to me, my room was nice and quiet.
The fitness center was great.
My one complaint is the lack of a snack bar and / or gift shop. Also the restaurant hours were very short and opened fairly late (6:30 am).
February 23, 2013
Rated 4 out of 5 by PEM14 Nice Hotel
We enjoy our stay in your hotel. Since my wife and I are in our Senior years, we would have liked the parking access to be closer for drop off.
Otherwise, it was very good.
March 3, 2014
Rated 3 out of 5 by Kathy1960 Great service
As I was greated and went through the hotel everyone was very kind and helpful. Everyone was exceptional in how they responded to needs and wants. The only time I had any issues was when I was taking things out of the motel, I had left a few thing in my room to go back and take a break before checking out at noon. I came back to the room and the maid had moved my things off the bed and had stripped all the beds. This was very disheartening. Other than this my 3 night stay was great.
January 7, 2013
Rated 5 out of 5 by Willie15 Clean
My only bad comment on the hotel was the trashcan by the Elevator on the 14th floor was never empty the time i was there
March 5, 2014
Rated 4 out of 5 by Bruiser Good location with easy on and off to I-5 and Old Town Sacramento.
Be prepared to pay $28/day parking; parking is mostly across the street.
March 7, 2014
Rated 5 out of 5 Service was excellent!
The employees at the front desk, room service, valet and special requests (shoe shine) were extremely friendly and provided outstanding service. No matter what I needed, the staff made it happen for example:
Shoes shined at 8:00 pm (whew!)
No problem when I requested an earlier breakfast (room service)
Room service was timely, delivered by friendly, courteous staff
Efficient front desk, informed me I had two SPG memberships and arranged for the shine service
Service was 5 star!
May 14, 2013
Rated 5 out of 5 by prp87 Welcoming staff and clean rooms
The front desk staff was very friendly and helpful, offering dinner recommendations and help with the valet parking. I had been told that valet parking was complimentary but when we arrived the valet attendant told us it was not. Unfortunately, the valet staff is unaware of the special packages. That was the only snag in our visit. We had also wanted coffee from the bar at night but they do not sell hot drinks - would have liked that.
December 31, 2013