Rated 1 out of 5 by MyLe Beware of surprise charges
After I booked and prepaid for the 4 days weekend, I read the fine prints - Internet is $10/day, parking is 20 - 29/day. I called to cancel the booking and was told that "no cancellation no refund".
When I checked out I received my final bill. Come home to find out there other charges that was not on the bill and god only knows what for. I called into this automated line that you have to leave your information for them to send you the bill. All I want to know was what the additional charges for. SO I left a message asking if they could send me detail of my bill. That was 3 days ago and I've heard nothing from no one.
I'd recommend hotels a few block away that you can get a lot more for your money including live person that cares after you left.
January 28, 2014
Rated 5 out of 5 by dallee Another quality stay!
Everything good...staff especially friendly and helpful.
April 17, 2014
Rated 4 out of 5 by CaptainCork Great I-5, or Pre/Post airport stop
If you have to drive I-5, or if you have a late SMF arrival or early SMF departure and you live away from the metro area. The Sheraton Grand works well for us. The $50 taxi ride to the airport is still cheaper and much less a hassle than airport parking. The rooms are comfortable...particularly the corner rooms. The Club is OK, but, I am biased when I compare the Grand's Club to the usual European Sheraton version of the "Club." Starwood made the right investment updating the Hotel. Steady and continual improvement is noted with each successive check in.
December 14, 2013
Rated 5 out of 5 by BuddyFluffy Geat Downtown Hotel
From the Valet greeting to our quick checkout, a perfect stay. Dogs are an accepted part of the hotel experience, my dog no exception.
April 13, 2014
Rated 3 out of 5 by highflyer16 Poor value for the money
It is a nice hotel but a poor value for the money. The things that were most annoying:
1) You have to pay $16 per day for decent internet service -- most hotels now include high-speed internet in the price of the room. And at a hotel in this caliber, it should definitely be included.
2) I didn't mind paying for parking since it is a downtown location, but getting your luggage to the hotel was a nightmare since it is across a busy street and there is no skywalk. They won't let you use their luggage carts-- you either have to lug it yourself in several trips or else pay another hefty fee to their bellhops to port it for you. Pack light if you decide to stay here!
3) Morgan's restaurant is outrageously priced, so we did not eat there.
March 10, 2013
Rated 5 out of 5 by Gopookytinago Amazing stay!!
I recently stayed at the Grand Sheraton in Sacramento and I could not be happier with my stay! The staff was incredible, accommodation clean and comfortable, and the hotel outstanding!! I will stay here again and I would recommend this hotel to anyone who is in need of a hotel in Sacramento!!
April 4, 2014
Rated 5 out of 5 by Sharon25 This hotel let me check in at 7:40 in the morning!
My daughter and I stayed here because it is right next door to the Convention Center where my daughter had a volleyball tournament. AND, we got a dynamite room rate of $99. My daughter had to be at the tournament Saturday morning at 7:30. I thought I would have to wait all day to check in but when I called for reservations, the nice lady said to go to front desk and ask for early check in. I did, and I was in my hotel room at 7:40 am. I did not walk past one staff member that didn't say hello, how are you today. Everyone was wonderful. Great gym too!
May 22, 2012
Rated 4 out of 5 by kopinsky customer relations
We had inadvertently used the two paper coffee cups in the room and when asked at the front desk we were told that there was nothing that they could do about it. We asked where we could purchase a cup of coffee and was told that we would have to wait until Starbucks in the hotel opened. Later we walked by Starbucks in the day and they keep cups out even when closed, however the hotel made NO attempt to facilitate our request. This based more on principals and by two separate employees this lefted us with a bad experience and was VERY dissapointing.
July 26, 2012
Rated 3 out of 5 by Camd Nice location
Front desk and support staff are great. Reservations has many issues, we were unable to correct a reservation online no response from center and were charged for a night that we did not stay.
April 8, 2014
Rated 3 out of 5 by Grams Hotel Stopover
The view from our room on the 26th floor was great. Only wish it would have had a refrigerator (at no cost) as we are accustomed in other Starwood hotels. Parking was a little inconvenient being across the street. The bellhop and doorman were exceptionally helpful and courteous and a great representation of your company. Would have appreciated a free upgrade to Club Level (as in the past at other locations) being that occupancy was available; we would have spent way over the $15 upgrade charge on drinks....oh well, had our drinks elsewhere.
July 5, 2013
Rated 5 out of 5 by rachel50 front desk
Takes forever to check in. Not enough people working in front desk.
April 8, 2014
Rated 2 out of 5 by WontBBack Overpriced slow service
We made our reservations and requested a roll away bed to be placed in our room, this request was made again upon checkin and finally after 3 phone calls it arrived. After the third phone call, we were told we would be helped in the order the request was received. When we told them the request was made when our reservation was made and again at check in, it arrived. It was getting close to 11pm! On three occasions while standing in line for help at the front desk, the staff allowed someone else to cut in front of us without waiting.
October 25, 2012
Rated 3 out of 5 by cindy65 Garrison
The staff was helpful, but in the end did not perform the tasks they set out to accomplish for me. The parking is hard if you don't use the valet. It's across the street which would be fine during normal weather conditions. It's not idea when it's raining or windy. Upon our arrival we paid with a company check that included our parking; however, for some reason even though we were told it was take care of, in the end it was not. The first day we had to pay for parking, because the hotel neglected to show parking was paid. When we went to find out why we were told they were a separate intity and they had no control of the parking garage. BUT the hotel had no problem taking our money. So we were out the $60 for parking (this amount is being reimbursed), plus we had to pay for parking. I would recommend the hotel for the actual room experience, but not the staff or parking.
March 10, 2014
Rated 5 out of 5 by FezFez So thankful!
I've stayed in many Sheraton hotels and this is by far the nicest I've stayed in to date. Frankly, I was shocked. I've never spent time in Sacramento and took a dim view of it but was very pleasantly surprised. What a beautiful capital city! Anyway, I had some special requests that I was nervous about asking for and your staff couldn't have been more gracious including Keone, Robert, Nate, and Shaima. It was really a special weekend and I owe the hotel much gratitude. I'll definitely stay here again.
September 25, 2013
Rated 4 out of 5 by Rob3039 great except reservation complexity
I love staying here. Unfortunately though I had to make 3 separate reservations to get a deal for a couple of nights and for a night I couldn't get the deal on. Staff told me that I would need to get the key re programed each day and I could do that any time, however, when I did it in the morning it would work at night. The next day had it done about 2pm, and by 6pm it didn't work. It was a little bit of a hassle after working all day waiting for an elevator with many guest than having to come back down and do it all again!
November 4, 2013
Rated 3 out of 5 by traveler313 This hotel is okay
I made a reservation for two beds for two guests but they "were completely sold out" of rooms with two beds so I was given king bed. I didn't realize this until I went to the room because the gal at the reception check-in failed to notify me. I called guest services and they offered complimentary breakfast or free parking.
The room was clean and the bed was very comfortable but it was noisy due to guest activity all hours of the two nights.
Shower pressure was very weak and the drain was very slow.
Conference room was too cold.
March 25, 2013
Rated 3 out of 5 by troyforhair Overall property good, details average
The overall hotel and conference facilities were a strong good. I was attending for business and in that regard the hotel was sufficient. My Starwood concierge who helped me with booking said an upgrade would be offered if available. This was not addressed at my check in. The affects that usually distinguish a Starwood property were present but lacked the polish of other properties. A 2 foot area in the center of our floor was wet. Therefore, my overall rating is average. The staff were very good!
January 22, 2014
Rated 4 out of 5 by jpmcon High Quality Sheraton
Overall this is a very fine hotel. The location next hte the convention center is great, and the physical facility is modern and well done. My standard room was ample if a tad small, but very quiet, which is more important. Overall, this is a high quality place.
Shortcomings were that the checkin was woefully understaffed. With prior reservations being almost universal, you would think they wold be prepared. Also, I am not a fan of lobby bars/restaurants. I prefer not to have guests using the space around me as a walkthrough. But this was a veyr well done bar. the food side was a bit weak. Also, there is no regular lunch/dinner restaurant. Their place, Morgan's, is breakfast only. Plenty of options in the areas though.
Finally, is free internet that tough?
March 4, 2013
Rated 5 out of 5 by Linder My stay in Sacramento at SGH
Reservations were made for me by my organization. I was very pleased with the service, my room and the conference amenities. The rooms are very comforting. Great views and dreamy beds. Our large group was there for 2 full days and we were treated well. The food was delicious. The first floor bar area also served great food. I had the tastiest Tequila Bloody Mary!! Excellent. I also developed a blister on my heel from walking back and forth to the Capitol. I asked the bartender if the hotel had a sundry counter or store, he replied no but asked what I needed. I told him a bandaid, and he said, "I have one here for you". Wow, what kindness and service. I re-joined your hotel rewards program (mine expired), and I will definitely be visiting our hotels again. Linda
January 30, 2013
Rated 4 out of 5 by Em22 Lots of good, but some problems
Overall this was a great hotel experience. My room was spacious and clean with a great view. The staff I dealt with were professional and friendly.
There were just a couple issues that need attending to. One was my toilet was constantly running and I'd have to take the lid off and fix it. The other was I had no hot water one day.
March 19, 2014
Rated 5 out of 5 by Badgoalie Excellent Property
We made a very last minute reservation using SPG points. As we arrived reasonably late (around 11pm), I was a bit concerned that we would not be afforded the same quality room as had we arrived earlier. I was very pleasantly surprised to find we had been upgraded to the Club floor, and a lovely king-size room. The desk staff was great, as was the valet parker, Charles. As the first impression for your hotel, Charles should be commended as we were immediately impressed by his courtesy and professionalism upon our arrival.
June 29, 2012
Rated 4 out of 5 by Danny27 Happy to return
Each time I return to the Sheraton Grand in Sacramento, I am greeted with a smile and a hearty welcome. The staff is always perfectly accommodating and willing to go the extra mile.
Rooms are comfortable and appointed to the normal Sheraton standard. Busy, but decent gym and a pool that I have never seen anyone use.
Everything is up to par and the location cannot be beat in Sacramento- walking distance to everything the city has to offer (besides old Sacramento, but very near).
I would definitely recommend it!
January 18, 2013
Rated 5 out of 5 by craigandsons Great Service
All staff were Professional, courteous, and helpful. There were plenty of services available. I did not, however, find the gift shop that was listed. It was a very pleasant stay - Thank You
March 27, 2014
Rated 5 out of 5 by SaraD11 5 Star Service
We had our wedding reception downtown and stayed here (along with many of our guests). We took advantage of the CA resident rate of $99 and the service was seriously outstanding! Normally on discounted rooms/prices you usually get what you pay for- less then par room and service. The staff was so incredibly nice. They upgraded us without asking and had chocolate covered strawberries, champagne and a handwritten note from the staff to congratulate us. Many of our guests also commented on how nice the staff was. I was truly impressed and a lot of other hotels could learn a lot from the standard of service at the Sheraton. Thank you all so much for making our night that much more special. Even though we live in the Sacramento area, I'll be looking for reasons to stay again soon!
September 12, 2013
Rated 5 out of 5 by SMcGo Great hotel and close to everything.
When in Sacramento I always stay at the Sheraton! Just like home.
March 30, 2014
Rated 4 out of 5 by CalmSky CAMFT conf stay
All was well - except the parking garage for this hotel. The slip that the hotel provided, noting the $10/day conf parking rate, was not acknowledged by the garage. The attendant seemed to hold the car hostage telling me that it would cost its normal rates to get out after a three day/night stay. The hotel promo listed $10/night, and the hotel had provided me a slip to that effect. I had to back up; re-park, to go back to hotel for remediation. Quite a sad final face for such an excellent hotel facility.
May 20, 2013
Rated 4 out of 5 by Precious0ne Staff have great customer service
So far I've stayed here twice and both occasions the staff have been friendly and show excellent customer service. The downtown location is nice, although self parking is across the street. During my first stay here, my toilet clogged every single day, and maintenance was quick to arrive to unclog it. I hope they replaced that toilet. During my second stay, the toilet was fine and I was glad since I was hesitant to stay here again because of it. The hotel itself meets all of my expectations of a Sheraton brand hotel. I hope I'll be able to experience the club lounge in December when I shall be platinum by then. One thing they missed was crediting me one night of "Make A Green Choice" points. After I emailed Starwood, they verified with the hotel and I was credited in a timely manner.
October 5, 2013
Rated 3 out of 5 by mr1213 POOR SERVICE
The "CLUB ROOM" was small and not very well stocked. I can sat that their cappuccino machine works great, but that was the highlight of the morning breakfast. The pickings were meager to say the least. There wasn't enough room in that lounge for all the people there!
Then we waited 40 minutes to have our bags picked up by the bellman....who by the way never showed up until we went down to the lobby with half our bags! If you are used to any type of service, don't go to this place....
December 23, 2013
Rated 5 out of 5 by Earlybird04 East Coasters Bring Breakfast Bars
Everything was great, but for those of us waking up on Eastern time zones, there is nothing open for breakfast until 7. So after waking up at 4 or 5, perhaps working out (great gym facility), you are going to have to wait for breakfast. Nearest restaurant open is 20 blocks away, according to staff. Minor issue but worth mentioning.
March 10, 2014
Rated 5 out of 5 by Tahoetom Sheraton Grand Sacramento
Chad Devoe and his staff were very accommodating and professional.
They made our stay at the Sheraton Grand Sacramento a very comfortable experience and because of that we will continue to stay there in the future.
Tom & Michelle Hill
March 19, 2014