Rated 2 out of 5 by Ted357 Hotel did not honor the "Your 24."
Why should the SPG program have benefits if a hotel will not honor them. I received an email confirmation firm the hotel indicating my specific check-in and check-out times would be granted. Furthermore, I called SPG platinum concierge the day prior to arrival to confirm my "Your24" - they called the hotel and confirmed this for me. But, it was still not honored. Very disappointing.
September 19, 2013
Rated 2 out of 5 by rua4102 convient but real expensive
This is right at the airport but it is extremely expense for the quality and service received.. The shower barely has any water coming out to conserve on water i assume and the water only gets luke warm , so no hot showers here. i then asked management and was offered 3000 SPG points for inconvience and to still have NOT received the points and i get no responce to emails to the hotel...
March 30, 2013
Rated 5 out of 5 by JeanetteM Kind, caring staff
The hotel was just perfect for a weary traveller arriving at 8.00 am after a 25 hour trip! I expected to be able to leave my luggage and go out shopping until the room was ready, but instead the room was made available immediately - that little kindness made a world of difference! The staff were always there to help with anything at all - really welcoming and made for a perfect stopover.
August 13, 2012
Rated 5 out of 5 by MariamMontreal Absolutely perfect
This hotel cost me a bomb but was worth every penny. I arrived, literally, sick and tired. Got a club room which is a great deal because you get free wifi and access to the club room. The latter has great snacks and drinks and there is also a room with computers and a printer. The concierge desk can lend you a room workout kit (an exercise mat, rubber tubing etc.) which is great for an in room workout. Breakfast, your choice of room service,buffet or the club room is included. The rooms are amazingly soundproof-I did not hear a sound! The hotel has their own golf cart and will pick up guests requiring assistance or drop them at the checkin counter. Staff were friendly and helpful. Beware the snacks on top of the minibar-they are on a "smart tray" that considers items to be consumed once taken off the tray for longer than a minute! Bathroom is great, with a wonderful shower and tub and excellent amenities.
I ordered a meal from room service which arrived quickly--and hot!
I should add that I speak fluent French but I heard staff speaking excellent English to other guests.
So if you are sick, tired, need a bed near CDG and can afford it the Sheraton CDG is the best!
I should add that when I booked my room the night before I added under special instructions that I was not well and that I would appreciate an early checkin. This was done with no questions asked- I had the room an hour early.
February 24, 2014
Rated 2 out of 5 by DrRick1111 Some improvements are needed
(1) At the reception desk only "in-training" staff could be seen even at the rush period and long lines.
(2) Club when we entered was unattended with dirty glasses and plates on all the tables.
(3) Letter is handed out on arrival to the Club Floor stating services provided - one of them was a "gift"; it was never received nor mentioned.
(4) No special treatment for SPG Platinum members.
December 4, 2012
Rated 1 out of 5 by Slyman Disappointing.
Worst Sheraton I've ever stayed in. The desk clerk was not at all friendly and would not offer a published room rate of 199 Euros, but rather charged me MORE for a smoking room - and I don't smoke.
The room itself smelled bad and seemed dirty. Avoid this hotel and stay at any number of the much less expensive hotels near the airport where you also receive a complimentary breakfast.
December 18, 2012
Rated 2 out of 5 by suken worst room service
during our stay the workers were on strike,police was in the entrance checking who goes into the hotel.we wondered the lobby with no employees in sight. room service brought wrong food and low quality of it. management couldn't care less and they offered us $50 discount and some points. one would definitely exhaust all other possibilities before checking into this property again...
May 7, 2012
Rated 4 out of 5 by EP2013 Great sleep!
For a airport hotel, the rooms are extremely well sound proofed! It is almost eerie it is so quiet! And the sweet sleeper bed always deliver! The only negative comment, I know it's an airport hotel, but the price of food and drinks is exorbitant! Complete rip off for what you get... I'd recommend buying a bottle of wine, baguette and cheese at a market and enjoy these in the room!
March 25, 2013
Rated 3 out of 5 by tygg The hotel has mixed qualities
The breakfast is not up to standard and the restaurant at breakfast time is understaffed and expensive in relation to what is offered. I suggest you have a look at the bacon, for instance. The dinner menu is OK and food is good to excellent. Internet in the room is too expensive in relation to the room rate. It should have been free. Room smelled of cigarette smoke.
Location is A1
May 26, 2012
Rated 2 out of 5 by tbob Offhand and useless staff from start to finish
The hotel is beautiful and the location fine. All the more surprising that the staff were so inefficient and offhand. They took ages to check us in and then held us up even longer for check out. The counter was rarely manned and they looked uninterested in helping us.
Worse of all they do not respond to calls after the stay. I have yet to get a reply to a request four days ago.
May 5, 2013
Rated 5 out of 5 by Voldomer excellent location and concierge
We arrived several hours earlier than planned (before 10 a.m.) due to the airline's schedule change and still were able to check into our room, which was great as it allowed us to go immediately into the city for a few hours of touring before flying out the next morning. The concierge was extremely helpful with transit advice. The location is ideal, just above the train station.
March 11, 2012
Rated 5 out of 5 by oscar One of the best SPG hotel
Excellent location inside the airport and super clean nice hotel on. Reasonable price. The staff was the kindness and most helpful i' ve met. The hotel offered free fresh coffee and croassaine at the lobby which I felt was really sweet. The room is clean, comfy and really beyond expectations, because of the super cleaness and good smell, had a great night and will be back soon!
November 16, 2011
Rated 5 out of 5 by Moaa1947 great award night
I used cash and points+suite night award to spend the night with my wife before departing the morning after. The walk from the terminal E is juste a couple of minutes and if you would not see the planes you could not guess you are right in the middle of the airport. The personnel was friendly and competent. We had a very good rest and we sure look forward to do it again.
August 4, 2012
Rated 1 out of 5 by PLau Very Noisy
It is hard to accept, at a Shearaton hotel, that the staff assign the room right outside of a major road-construction to anyone.
The staff, in general, were pre-occupied with their wine-inventory list, or their other bonus-tasks, that they forgot to be human and polite.
I had expected a personal service - not robots.
December 11, 2013
Rated 3 out of 5 by wildcat great quiet location
quiet, absolute quiet. perfect location for flights out of Paris. Club lounge was nice, fully supplied and access to computers. bed was a bit small but for one night, that was fine. the train station is a couple of floors below. Downside, not many food options.
January 8, 2014
Rated 5 out of 5 by Sunny Exceptional Airport Hotel
This was an absolutely exceptional airport hotel in every respect. I arrived tired and felt instantly tucked into a cocoon that was peaceful, clean, and comfortable. The bathroom and amenities were superb and the bed so very comfortable. The quietness was such a surprise being right there at CDG--it was so very silent. I will definitely return for another stay.
April 19, 2013
Rated 4 out of 5 by drtigers NO WAKE UP CALL
We put in a wake up call for 5:00 AM when we registered. Luckily I arose at 5:22 AM and realized we did not get our wake up call. I called down and was acknowledged that it was marked down and no one had called us .I spoke with Nikolas(manager)who apologized ,but said nothing else could be done. No Starwood points for our inconvenience and almost catastrophe.
June 4, 2013
Rated 2 out of 5 by NASTY renovations
The hotel is nice however the construction starting at 9am daily was extremely bothersome. After arriving in the early am from the US I wanted to sleep for several hours. The drilling and banging started at about 9am and continued for several hours. Needless to say as a platinum member I should have never been given a room close to this noise. DISAPPOINTED!
January 10, 2013
Rated 5 out of 5 by Aird room challenges
The location inside the airport was great, and the staff could not have been more helpful. The room was overall clean except that the non slip area of the bathtub needed to be scrubbed. The water in the shower went from very cold to very hard and was not controllable. Water from the shower sprayed on the ceiling so the ceiling paint was peeling off.
December 27, 2012
Rated 2 out of 5 by Chal Dissapointed
I reserved and paid for my room 2 nights to be able to chech in early morning the second day to shower and change before leaving for a meeting in Paris. As i left I called and asked for the room to be cleaned while I was gone. 7 hours later when i returned I was dissapointed to find the room as I left it. There was also BLACK MOLD in the shower.
August 4, 2013
Rated 5 out of 5 by Babs22 Convenient, clean, and quiet!
Arriving late by train so that we could catch a morning flight, this Sheraton hotel was perfect! One minute from departing the train and we were in the lobby. Check-in was smooth, the hotel is clean, modern, and quiet. Our room was great, bedding and mattress very nice quality.
Not having to find a shuttle to an airport hotel was fabulous!
September 25, 2013
Rated 5 out of 5 by Roland5 Great Hotel - Great Staff
I started staying at Sheraton Paris Airport for the convenience of having a hotel within a short walking distance of the terminals. No shuttle no taxi. But as the years went by i learned to appreciate the posh decor, the helpful professional staff and the value of the offering. I also enjoyed the dining experience.
November 21, 2013
Rated 4 out of 5 by ryland12 Wi-Fi
I was very dissapointed that I had to pay for internet services while in my room. I would have thought that for a rate of 359 Euro I could have had internet included in the rate. However it was free if I remained in the lobby. As a business traveler I prefer to work in my room and internet (Wi-Fi) especially should be included in that rate.
January 21, 2013
Rated 5 out of 5 by ChrisFB Clean, convenient, eclectic
The Sheraton is conveniently located in Terminal 2. Hotel room was clean and spacious. Atrium design is as eclectic as CDG itself. Office staff should cover the concierge when the person responsable is not there, rather than making customers wait 20 minutes, especially when there are enough people to cover the reception desk.
October 18, 2013
Rated 4 out of 5 by Fred4321 Good for business stays
very good place to stay for business
February 5, 2014
Rated 5 out of 5 by abbas wonderful hotel
all the staff is great especially Nassrine from front office who gave us advise about our flight and the airport, Jennifer from Galaxi bar who was really helpful and friendly and Heline who took our check in we feel very warm welcomed with her smile and friendlyness. we really enjoyed our stay and will come back when we are in Paris.
August 4, 2013
Rated 4 out of 5 by globalicon Above average Starwood Property
The best thing about this property is the location and the convenience of this hotel. Being inside CDG, and being able to walk stress free to the airport is great! The rooms are nothing special, but they are clean and quiet! The front desk has an odd setup, theres this big pillar that blocks half of the view of the front desk. They are always busy at the front desk, so ask whatever questions you need to ask because sometimes theres a wait. They are a talented multilingual staff, and very pleasant to talk to. If you want to speak in whatever language with them, they will happily oblige no matter your level of that langauge. For the price, I feel it is a bit pricey compared to other Starwood Hotels and the value you get. I think 4800 + 90 cash is points is a bit much, even if Paris is expensive. However, if you want to maintain your gold/premium status and like Starwood Hotels and don't want to deal with Paris traffic, then you wont be too disappointed.
September 18, 2012
Rated 4 out of 5 by Unpeufrancais All good except internet
We enjoyed our stay here. The room, bed, etc. were terrific, clean, quiet. Obviously the location is excellent if one is travelling through CDG. Big surprise and worst element was the outrageous cost of internet service in the room. Highest I have ever seen. Internet was free in the room everywhere else I stayed in France.
December 4, 2012
Rated 4 out of 5 by traveller17 fine room. awfully bad restaurant
Our room was excellent and this time the door did lock automatically when closed. The Les Saisons restaurant again was very poor. It took a while to get seated despite reservations. The reservation was improperly handled. We had to wait a long, long time just to give our order. The water we ordered did not arrive before the salad and only came (not the brand we specifically ordered) after repeated requests. The plate that came with our salad was dirty. After we ate our (shared) salad, the waitress brought an additional salad, saying it was the "split". We said we did not want it, but she refused to take it away! Finally a more senior person agreed to remove it and said we would not be charged for salad (but we were charged!). Main course was satisfactory. The next morning, the breakfast, which was supposed to open at 630 am did not open until 635 or so - and this is an airport hotel!
We have had poor service at Les Saisons before-- why can't Sheraton get it right?
October 8, 2012
Rated 4 out of 5 by David312 Sheraton CDG
Nice use of design overall. Rooms are nice and insulated from outside sound. Great location if airport proximity is a concern.
Overall could be more clean, especially the carpet. And the restaurant food was terrible!
December 31, 2013