Rated 1 out of 5 by PLau Very Noisy
It is hard to accept, at a Shearaton hotel, that the staff assign the room right outside of a major road-construction to anyone.
The staff, in general, were pre-occupied with their wine-inventory list, or their other bonus-tasks, that they forgot to be human and polite.
I had expected a personal service - not robots.
December 11, 2013
Rated 4 out of 5 by Mamadou Very good hotel
This is a very good hotel. But staff at the front desk needs a lot of training.
December 10, 2013
Rated 4 out of 5 by JLP01602 Deserves a better restaurant
This otherwise great hotel really needs a better restaurant!!! The food, over the years, has been consistently below average, which is a shame in this location which is a "window onto french cuisine", either on the way into France or on one's way out...
December 5, 2013
Rated 4 out of 5 by riyadh My Stay in Sheraton CDG
Staff very friendly at check-in. Restaurant staff very pleasant , great food
December 5, 2013
Rated 5 out of 5 by Roland5 Great Hotel - Great Staff
I started staying at Sheraton Paris Airport for the convenience of having a hotel within a short walking distance of the terminals. No shuttle no taxi. But as the years went by i learned to appreciate the posh decor, the helpful professional staff and the value of the offering. I also enjoyed the dining experience.
November 21, 2013
Rated 4 out of 5 by jlk1960 this hotel has great staff
your front desk manager kept her word as mentioned in earlier email.
November 12, 2013
Rated 4 out of 5 by jrcw Good start for a long day
Makes a real difference if you have an early start from CDG. Good rooms, excellent food in the restaurant and as convenient as it gets
November 12, 2013
Rated 4 out of 5 by Calvados Good hotel
I stayed 3 nights. Wake up call was on time. Had only breakfast during my stay. It has everything I needed, the restaurant staff very pleasant, nothing special to complain about. Though 399 Euro for the room seems expensive.
November 11, 2013
Rated 3 out of 5 by Paris75017 Deceived
I booked a room for the day between flights. Arrive at 9:45 am asked to take breakfast. After 10 minutes in the breakfast area, a person came to ask us what we wanted because everything would be removed to prepare lunch room. I had to chase sugar, jams, juices, persons not particularly kind to meet me that was on the table when there was nothing. Breakfast reduced to its simplest expression. It would be better to tell us it was better to ask to be served in the room. And to complete this trip, so we slept in 16 hours of the afternoon, a staff member entered, disturbing and we have not been able to sleep before we leave for a long flight. Really, very, very disappointed with the service, which is really not up to par.
November 8, 2013
Rated 5 out of 5 by Davidj10 Great location and very quiet
I've stayed at many sheraton's over the years, most are very close proximity to the airports to which they are connected, this by far is the best location and has the best sound proofing possible. \it's hard to believe that right outside is either a bus terminal or the runways!
The rooms are very well situated, clean and bright. The staff is very accomidating and their pride in their hotel shows when dealing with them.
I highly recommend this location if you are traveling through the CDG airport.
November 6, 2013
Rated 5 out of 5 by wlm1963 Our Trip to Paris
After returning to Paris from the South of France for a one night lay over before our flight home, the Sheraton CDG was a nice oasis for us.After hetic travel for more than a week it was great to decompress at your lovely hotel!
November 2, 2013
Rated 5 out of 5 by CNS68 Totally exceeded my expectations!
I was taken by surprise when I checked into my room. It was perfectly appointed and had everything I could need for the night. AND it was quiet considering the location! It sure made my early flight the next morning much easier.
October 28, 2013
Rated 5 out of 5 by marsita Hotel adjacent to CDG airport facilities
We checked into the hotel on a Sunday afternoon and stayed until the next morning. We dropped off our rental car and had about a five minute walk to the hotel entrance which was next to the terminal for our departure flight. The room was large, clean and had many conveniences. It was amazingly quite as there was a busy street below and the planes were visible. The tv was not working properly so we called the front desk and a technician arrived within minutes.
October 22, 2013
Rated 5 out of 5 by anne2804 very convenient in the terminal
I love to spend the night befor my next day flight
October 22, 2013
Rated 4 out of 5 by Caribe Great location
Quiet room -345- impressive... Save for next time
No breakfast at 10:30 - not good for travelers going in Nd out of all time zones -- should offer at least a petit demeanor all morning
October 18, 2013
Rated 5 out of 5 by ChrisFB Clean, convenient, eclectic
The Sheraton is conveniently located in Terminal 2. Hotel room was clean and spacious. Atrium design is as eclectic as CDG itself. Office staff should cover the concierge when the person responsable is not there, rather than making customers wait 20 minutes, especially when there are enough people to cover the reception desk.
October 18, 2013
Rated 4 out of 5 by Aussie65 Hotel charged extra cost on express checkout
I was disappointed to find out that I was charge mini bar cost which I did not use when I used express check out.
This is disappointing to have this experience when this express service it designed for easier check out
How does the customer appeal these charges
October 16, 2013
Rated 5 out of 5 by Stopover1013 Clean and convenient
Great staff. Great room. Really was soundproof.
October 14, 2013
Rated 4 out of 5 by AaronHarleyBailey Mixed Review
The waitstaff at the restaurant were often rude; particularly with the fine dining restaurant when they closed earlier than the published time and refused service. The beds are also not up to Sheraton standards (very uncomfortable, maybe Sweet Sleeper sheets, but not Sweet Sleeper mattress or pillows). Fortunately, the service from Fredrick and Nasser - when they learned of how rude the waiter had been - more than made up. They went way above and beyond to make my dining experience memorable and enjoyable. They really blew me away with their special attention and it more than made up. Also, this hotel is VERY convenient to the airport (especially if you are flying from Terminal 2).
October 11, 2013
Rated 4 out of 5 by traveller17 Wonderful. restaurant service improvingg
very expensive, of course. (location, I guess)
restaurant servic ewas good at first and then evaporated,
October 11, 2013
Rated 5 out of 5 by StanXL1 Friendly home away
The hotel staff make staying here a pleasure, after a short while our recognized and thats appreciated. Very convenient and close to shops and facilities like the trains
October 10, 2013
Rated 4 out of 5 by Travelter Practical is the word
Don't expect a warm hospitality in this hotel you may be disappointed; this is a typical hotel where you find easy access (right within Terminal 2 it can't be better), a good bed and peace of mind. That's it.
The hotel ambiance it of a boat prison type where you gonna be confined in your cell for few hours. Surrounded by the airport tarmac it will be perfect if you like aircraft business... If you don't want to see airplanes just close the curtains and don't worry of their noise, the architects did a good job on that, it's so quiet!
October 10, 2013
Rated 3 out of 5 by slipstream13 Poor Quality Room Service
Room Service order took 50 min to arrive and was cold upon arrival
October 8, 2013
Rated 5 out of 5 by shelley67 Love the hotel in the airport!
The convenience of this hotel alone is worth it, but added to that, this is a very nice hotel which is a bonus when you are planning a flight out in the morning.
October 5, 2013
Rated 2 out of 5 by Texane room problems
My toilet would not flush and one of the left hand curtains did not move well and needs attention. These things should be checked. Even if the toilet flushes for others I could not push it hard enough to get it to flush.
October 4, 2013
Rated 5 out of 5 by Mcottle A great airport hotel
The Sheraton Charles de Gaulle enjoys great access to Terminal 2 at CDG. It's also very close to the (horrible) train into Paris.
The hotel is very modern and quiet. The staff is very nice and considerate. Jai in the Club Lounge was particularly friendly and helpful.
The food in the restaurant is actually very nice for an airport hotel as well. I'd recommend this to anyone staying for a layover or even in Paris for business since it's half the rate of downtown hotels.
October 3, 2013
Rated 2 out of 5 by Jaype67 Location, location
I chose this hotel based on it's proximity to Charles de Gaulle Airport in Paris. The room was adequate but in the morning (6 am) prior to my flight, I endured possibly one of the worst showers I've had in my life. The temperature alternated from freezing to scalding and back again. Upon checkout when I explained the situation, I was asked if I'd called for assistance to which I replied, no, I was in the shower and have a flight to catch. Then she processed my bill and sent me on my way. Not my idea of good customer service...
September 30, 2013
Rated 3 out of 5 by sjuze Would not recommend
We were very disappointed that our non-smoking room smelled badly of smoke and so we were moved from our king room to a room with two single beds. They first offered to come up and spray a room deodorizer. The club floor was not good value....food was not very good. We expected more from Paris.
September 29, 2013
Rated 2 out of 5 by phylbo Overpriced
Location, location, location. It was ridiculously expensive for what you offer.....other than proximity to airport.
September 28, 2013
Rated 5 out of 5 by ByzantineDixie An Oasis of Comfort in the Middle of Discomfort
I ALWAYS stay at the CDG Sheraton the night before I leave CDG for the US. ALWAYS! it is my favorite hotel...ever. I think there are a couple of things that strongly appeal to me about the hotel. Besides the standard...it is 3 minutes from my flight check-in or train track (which it is and that is great!), there are other strong points.
First and most obvious is the "quiet"...walk down the corridors and you can hardly hear a thing. When I come to the Sheraton I am exhausted after working 1 or 2 or sometimes even 3 weeks in Europe. I need to be able to relax. The quiet helps me. And the beds are quite comfortable as well...I sleep like a baby there.
But I have to say one of the best experiences I have is that "almost home" feeling...like I have one foot in France and one in the US. The Sheraton rooms are good sized and well appointed. Very clean, great design and feel familiar to this American. How great is it to have a full standing shower after a few weeks of trying not to sprinkle the whole bathroom with water in the local hotels with the half tub enclosures.
I booked rooms for a recent family vacation (last night in Europe before heading home) just so my family could experience what I love about the Sheraton CDG.
A couple of other comments...no place is perfect and even my love for the Sheraton doesn't blind me to a few things that need attention.
First of all the water pressure needs to be fixed...that whole hot/cold shower thing isn't relaxing or comfortable. An expensive proposition for the hotel to fix its plumbing but it is time and it must be done.
Secondly...the food in the restaurant is really quite "ordinary" for such a special place. When I first started going there (about 12- 13 years ago) the food was great. Plus room service offered a pizza which was super for this American after a week of eating rich French foods out every night. But I took my family to the restaurant, Les Saisons. We spent a lot of money to eat there and the food just wasn't up to the quality of everything else. Lately when I have stayed there for work travel I have been getting a sandwich at the Paul kiosk outside of the Sheraton and have been more satisfied with that than the Sheraton dining. I know Sheraton CDG can make some improvements there.
All that said about dining however...you just can't beat the Breakfast. I vote Sheraton CDG as the Best Hotel Breakfast not in a resort location.
September 27, 2013