Rated 2 out of 5 by Wally64 Double Check what you get with the King Suite
For a King Suite room, I was less than impressed. 2 story, no bath on 1st floor. Handicap shower where heads only came to shoulders, King bed was sagging very badly in the middle. Only one remote for 2 tvs, until I found the second remote under the sofa bed. For the xtra $$ I paid, completely not worth it. On the other hand, the VIP lounge that came with the Suite was very nice, good food, great service.
June 20, 2013
Rated 5 out of 5 by TravelLots Pleasant Stay
After a long day of flight travel I spent a very pleasant and relaxing evening at the Salt Lake City Sheraton. From airport pick-up, hotel check-in, fine dining and a delightful room my entire experience was just what I needed at the end of my day. Slept 11 hours very well in the comfortable and quiet room. I would definitely return for another future stay.
Everyone on staff was most gracious. Thank you.
August 9, 2012
Rated 4 out of 5 by carly Tina in the Executive 10th Floor Lounge
The person who checked me in did not do a good job. He totally messed up-terrible. Twice he gave me the wrong key and wrote the wrong room number down. He delayed me 30 minutes just being careless.However the woman working in the lounge on the 10th floor,Tina from Croatia, was the most pleasant and nicest person I have ever met in a Sheraton Lounge. Just wonderful! You have a gem with her. Keep her!
August 2, 2013
Rated 4 out of 5 by SLC2012 Good Location
We have stayed at a number of Westin Hotels and the Sheraton in SLC came up to standard in most areas. The lo9cation to the airport and city centre we found acceptable plus the hotel has a courtesy bus service. Our only minor quibles would be that the bathroom lacked a fan and the room did not have a safe (although the hotel does provide this service at reception) we would use theis hotel again.
October 30, 2012
Rated 4 out of 5 by Penny319 Cleaning and outlets
Hotel staff needs to clean behind tv cabinets and bed. I couldn't find an outlet nor open the outlet piece on the desk so I looked behind the TV unit and there was an empty cup there. Then I looked for an outlet behind the bed and it was very dusty and had a ton of pillow feathers. It's all in the details and cleaning all parts of the room is important. Please also make outlets more accessable.
January 10, 2013
Rated 3 out of 5 by jwglacier needs some work
I pre booked the room . I was not able to check in for hours. I specified how many guests . The second bed was not made . The was no elevator s on the wing we stayed in, which is not family friendly. There was also a huge wet spot in the middle of the room. We didn't complain because we where afraid that there was not going to be another room available. Although customer service was excellent.
May 21, 2013
Rated 5 out of 5 by JenniW This hotel was great!
I work in the hotel industry so I am very critical of service and cleanliness. I was impressed with the level of service. The staff at the front desk are among the best and most professional I have ever dealt with. The room was immaculate. The bed was very comfortable. Linens were sparkling clean. Thank you for making my special night so great.
December 16, 2013
Rated 5 out of 5 by Jeff Favorite hotel in SLC
My company has used this hotel for business meetings for years. They've never failed to provide for all our needs, resolve issues quickly, and exceed expectations. Ample parking, close to great restaurants, My room was marvelous. Comfortable and useful! Built in Starbucks, nice spaces to hang out in the lobby, and even the gift shop prices on stuff like water are reasonable. Pleasant stay!!
April 4, 2013
Rated 4 out of 5 by Bed59 This hotel has great comfort
The hotel has great beds but the convention food was absolutely terrible. Last year it was great so something has changed in this last year. It was suppose to get a room on a higher floor like 6 but it was 4 pm and still the room wasn't ready for me. So we took what was available on the 3rd floor. The drain in the bath tub didn't drain and after 2 times calling they finally fixed it.
September 15, 2013
Rated 5 out of 5 by Married32 What a relaxing hotel
My husband and I stayed at the Sheraton on our wedding night. It was a wonderful stay back so many years ago. We have continued the tradition to stay at the Salt Lake Sheraton several times since and thoroughly enjoy the quiet peaceful atmosphere. Such quality is appreciated.
The staff is very accomodating and always make us feel welcome. This hotel is one of Salt Lake's hidden treasures!
January 21, 2013
Rated 2 out of 5 by Nocheese2 Restaurant and house keeping
I'm my stay there the restaurant staff was very rude and almost never check on my table. Also my wife gets sick from using down bedding, so we called and said we needed it changed in our room from down. The person that came up didn't speak English very well and it took over 2 hours for him to get it right and get the right bedding so that me and my wife could sleep which is unacceptable.
March 30, 2013
Rated 4 out of 5 by moyaroo Sheraton Standards Met +
the Salt Lake City Sheraton is not the newest kid on the block, but is a solid property well managed and situated perfectly for about anything you need in the SLC area. We could walk to City Creek for shopping, likewise the convention center and sports arena.
Reception was professional yet friendly as was the entire experience. We would stay again and will definitely recommend.
October 3, 2013
Rated 2 out of 5 by lawrence cold and noisy
love the staff but was placed in rm 151... artic air pouring in around the un-insulated sliding glass door; and the heater was so loud it was impossible to sleep. Transferred up to rm 302; heater somewhat less noisy but i had to set it on 78 degrees, and it would take hours to get the room temperature to 69 degrees. seems the hotel is ready for some significant upgrades in efficiency...
January 28, 2013
Rated 2 out of 5 by stillmad Extremely disappointed
I've stayed at the SLC Sheraton in the past and the ammenities offered to gold club members have changed. When I asked for an upgrade and access to the gold room I was told it wasn't available to me. No explanation. Bathroom had mold in shower and old toothpaste on sink area. No linens for the hide-a-bed. View was a brick wall. The overall experience was far below Sheraton standards.
September 4, 2012
Rated 2 out of 5 by Chippersthe1 Not the best hotel
The AC failed while I was there, so the room I was to have was moved to an upgraded suite. That was a plus! However, the furnishings were out of place for the room, and the two window-style AC units were so loud that during a phone call, someone asked if I was on the tarmac at the airport! This is an old property that they are trying to keep updated, but it wasn't working for me.
September 1, 2012
Rated 4 out of 5 by PrincessK8 Great hotel - except the food
Beautiful hotel with lots of amenities, including a hair salon downstairs. The location is convenient, parking is free and the staff is quite friendly. The only bad part of my stay was the food. Breakfast was mediocre, with a slow and inexperienced waitress. We were so unimpressed with the food, we decided not to chance eating dinner there. Otherwise a lovely place to stay.
September 10, 2013
Rated 5 out of 5 by LindaJo Booked for airport convenience would stay longer next time
Delightfully surprised on check-in with this lovely spot, beautifully decorated for Christmas and close to Temple Square and the shopping area. Wish I had had more than one night. Will plan for more next time. The staff was very warm and weloming. The computer area, the Starbucks location and the warm and inviting fireplace seating area made it quite comfortable and enjoyable.
November 30, 2011
Rated 2 out of 5 by NYCTravelFanatic Needs a lot of work
The staff was nice enough, but as a loyal SPG Gold member I felt this property beneath the Sheraton brand standards. My room was big but not fully cleaned. Hair in the bathroom, stained (but likely clean) sheets, strange smell, no shampoo, clogged shower drain, and atrocious energy saving lighting in room. Wireless Internet was basically unusable. I will sadly not return.
August 15, 2013
Rated 5 out of 5 by PVBLIZ Such a comfortable room with a fabulous bed
Great location. Close to the airport. Very clean rooms and friendly staff. We were kindly upgraded to a club floor. Fabulously comfortable bed and very nice club lounge. Excellent value. We will continue to stay on our way to and from Deer Valley when we fly in from Florida !!!
January 6, 2014
Rated 3 out of 5 by Dave247 Old property, worn bed
The property is a low rise in an unfavorable part of the city. The staff were nice, but my bed actually sagged in the middle, there was no VOD on the tv, and no electrical outlets near the bed that were no used for clock or lamps. I will not return to this property
January 9, 2014
Rated 3 out of 5 by Angel75 Noisy and confusing layout
This hotel is average. The layout is very confusing so be sure to get good directions to your room or you'll be walking around lost. Also, it is VERY noisy with lots of street noise and people running around the hotel.The rooms do not have a refrigerator, so bring an ice chest if you need to keep items cold. One positive note, there is Starbucks located in the lobby.
March 25, 2013
Rated 3 out of 5 by MarieB Mixed impression
Most premium rooms, e.g. Suites are located on the ground floor, so you get the view of a trash can or a wall if you choose to upgrade; and the club room is quite a walk around the hotel to get to from one of the suites. Staff not familiar with which suite is which, they put us in an accessible suite instead of the executive suite and the excuse was that they dont know which room is which? The walls are so thin, that even in the large suite we were able to hear people upstairs as well as next door walk, use bathroom, etc. Unfortunately, SLC does not seem to have too many decent hotels, so this may be one of the better ones?
The complimentary airport shuttle is probably the only nice thing about the hotel.
Club room is decent, but instead of protein they serve you fried macaroni and cheese. Sorry, disguisting. Breakfast selections were boring selection of carbs and tasteless eggs. We left hungry. Hopefully, we will not need to visit SLC again.
November 11, 2013
Rated 4 out of 5 by DISAPPOINTED Great location.
Overall it was great but the room service menu was not as great as the other menu that I saw in June. The variety was not that great for non meat offers. I think you should offer more turkey or non meat sandwiches. Just my opinion on what I saw and the changes you did to your menu. Other then that the room was great and the maid was very awesome. Thanks :)
August 17, 2013
Rated 5 out of 5 by KimB Awesome Staff
I must say I really enjoyed staying at the Sheraton - the staff was so accommodating at every turn. The front desk helped with my difficult booking issues (there were 3 of us all having different request), we changed the reservation to extend days and even though they were virtually sold out the hotel made it work.
Loved the club level - absolutely worth it!
January 30, 2013
Rated 4 out of 5 by AK63 Unfortunate Meeting
we had a business meeting and people in the group didn't get their room, the meeting room was stuck way back in a corner and overall the group was frustrated with this hotel.
My room had a loud clanging noise in the A/C system, the handle pulled off when opening a drawer and my sheet one night had holes in it. This was a disappointing Sheraton!
September 23, 2013
Rated 3 out of 5 by sherkhan Good, but not great
Our stay here was fine, but nothing about the hotel or breakfast was outstanding. I have had better breakfasts at other hotels. Food was lukewarm and boring. Room was very clean and bed comfortable, but bland. I would not seek out this hotel or other Sheraton locations based on this stay. Good location for downtown SLC sites.
November 11, 2013
Rated 2 out of 5 by JJBrussels Disappointing
The hotel was clean, but overall outdated and service needs improvement. My electricity on one side of the room when out (no TV, no outlets for ironing, etc.) and it took an hour to fix it. I was not offered a discount or even an apology even though I had to go downstairs to the front desk twice.
I was surprised considering in am a Platinum guest.
September 10, 2012
Rated 5 out of 5 by cinthyn Great spot, warm , friendly staff
This is a return visit for me. I love the location because it is a great spot for someone who enjoys walking in a glorious city. The shuttle to and from the airport is wonderful. The staff is professional, friendly ,
task oriented. I will continue to stay there when I visit Salt Lake.
December 17, 2013
Rated 3 out of 5 by FrankB Front desk, dont lie
Had confirmed upgrade with platinum upgrade nights. Was given regular room upon check in. When confronted, front desk said she thought it would be closer to club room? She did give me my 2 story suite after all, but really not cool to try to take away confirmed upgrade. Upgraded room was awesome and The ladies in the club room were Fabulous!!!
May 11, 2013
Rated 2 out of 5 by CBxx Are you kidding?
Front desk staff disorganized and unfriendly to say the least. Example: No one noticed that panhandlers were coming into the hotel. When reported, no action was taken. The food was absolutely terrible. Example: Omelets were overcooked. "Hot" cereal from the buffet was cold. Banquet chicken so hard you couldn't cut it with an ordinary knife.
August 15, 2013