Rated 2 out of 5 by alag7071 Inconsistent Service
My family and I made a last minute reservation at this hotel on Dec. 26, 2012 due to a snow storm and very bad traffic in the area. I think many other guests did the same and the hotel and some of its staff seemed overwhelmed and unprepared to handle the volume.
My biggest concern was with the restaurant service. My family and I were ignored (as were many others after us) while waiting to be seated. None of the waitstaff or the bartender even acknowledged our presence. We were eventually seated by a member of the front desk staff who was instructed by the hotel manager to help us. After being seated the bartender came over quickly to tell us we couldn't sit there because the table had been reserved.
After I spoke with the hotel manager the bartender (again with the help of the front desk staff) was able to find and clear another table (the restaurant was not even half full) for the party with the "reservation". Service was slow from there on but the food was very good, albeit a bit overpriced in my opinion.
Unfortunately the restaurant service overshadowed what should have been a nice stay.
January 8, 2013
Rated 5 out of 5 by NickWC Great Stay!
As usual, the staff was very courteous and efficient. The rooms are always very clean and the food at the restaurant is exceptional.
August 22, 2013
Rated 4 out of 5 by doxie98 pleasant stay
stayed there for Christmas. Very cozy by fire. Staff welcoming and accommodating. able to take our small dog. will stay again. clean and comfortable. nice to be near supermarket, too.
December 27, 2012
Rated 4 out of 5 Great stay!
Was there for business and really enjoyed my room. I just wish there was a microwave and refrigerator. At this price point you would think it would be included.
July 15, 2013
Rated 4 out of 5 by CMRdigsvb Room was great but...
The hotel was great, the room was clean great bathroom the only thing missing was a small refridgerator. Mini bar is definitely not needed but a fridge I feel is needed.
June 17, 2013
Rated 4 out of 5 by jaws111 the internet connection was terrible
The cabled and WIFI connection was very slow and not worth the daily fee.
September 14, 2013
Rated 5 out of 5 by Carol14 Great value, impeccable room!
Excellent. That is all I can say. And whatever you do, do NOT follow directions to this place on Mapquest. Follow the terrific directions on the hotel's website!
June 17, 2013
Rated 2 out of 5 by Sorry Wrong choice
Elevators broken for most of both days
Heat/AC didnt' wotk properly
No media or directions for local area or trip to NYC
Staff at Front Desk wasn't very polite or helpful.
January 22, 2013
Rated 4 out of 5 by phla wedding stay
The hotel was fine except the elevators were having an issue with the number of people it would hold making it more timely for people to go up and down to their rooms.
December 5, 2012
Rated 2 out of 5 by amcagg Poor Facilities
Elevators were barely operational. Ice was not available on Club Level. Other ice machines were often empty. HD reception in the rooms on HD channels non existent.
January 22, 2013
Rated 3 out of 5 by HSMG303 Overall Hosting Responsibility to Patrons
Catering below standard for service and planning to host an event is questionable.
Overall room well maintained. Staff needs customer service training.
December 24, 2012
Rated 5 out of 5 by Cliffie Elevator
Unfortunately, only 1 was running and contributed to long waits. Aside from that we thoroughly enjoyed our stay and wished we could have stayed longer!
October 31, 2012
Rated 5 out of 5 by Jimbo66 Great location
hotel is very convenient with easy access to both NYC & Fairfield County, CT ... very friendly & engaging staff ... would strongly recommmend ....
September 10, 2012
Rated 5 out of 5 by acura07 Great lobby ambiance (fireplace)
Clean hotel which was our first priority. They also had a friendly, accomodating, professionsal staff. Jordan was exceptional at the front desk.
March 18, 2013
Rated 5 out of 5 by lucy49 great service and accommodations
Rooms were adorably decorated, comfortable and the staff was very attentive. Breakfast was generous and again the staff was so attentive.
August 29, 2012
Rated 3 out of 5 by nanotech28 Under Renovation
Hotel's restaurant is under renovation and thus breakfast choices are limited. Waited very long until staff member came to let me know.
December 14, 2012
Rated 5 out of 5 by LR44 This hotel's staff goes the extra mile for guests
Why stay in Manhattan when you can stay on the Hudson with all its beauty and interests when you can commute to the City in 30 minutes?
October 25, 2012
Rated 5 out of 5 by jetsfan Another Great Visit
My wife and I stay every year for Xmas holiday and we fully enjoy ourselves. Staff goes out of the way to delight and is very helpful.
December 27, 2012
Rated 3 out of 5 by 50Plus Bar closed at midnight
Not sure why the bar closed at midnight when they knew two large parties would return back just after midnight?
July 1, 2013
Rated 2 out of 5 by jaw1 Hotel
The elevators were a problem all weekend. The staircase door that exited to the parking lot was left open so anyone could enter.
January 23, 2013
Rated 4 out of 5 by Kermit Hotel room was great
The room was great and service good in all parts of the hotel except for the restaurant. Restaurant service was very slow.
March 9, 2013
Rated 2 out of 5 by Rmleo Poor service
Spg room was messy and poorly stocked. Ran out of newspapers for guests by 730 am. Poor service at desk and at restaurant.
May 2, 2012
Rated 5 out of 5 by Cathy79 Home Away from Home
Great service, friendly staff, clean and comfortable. Best place to stay in Westchester and easy access to New York City.
December 9, 2011
Rated 4 out of 5 by SFDoug Comfortable hotel in corporate area
Nicely renovated rooms and overall good facilities. Location an easy drive to quaint part of Tarrytown.
May 27, 2013
Rated 4 out of 5 by Debbie44 This hotel is clean and new.
I paid extra for club level and it was closed. I received no discount or credit for this misrepresentation.
March 11, 2013
Rated 5 out of 5 by Rene Excellent place to stay
Everyone went above and beyond to accomodate any of our needs. We would highly reccommend this hotel!!
October 6, 2012
Rated 5 out of 5 by roadtripper18 Great hotel
Sheraton Tarrytown is a great hotel. I have never had any issues with the hotel or it's staff.
December 27, 2012
Rated 3 out of 5 Wifi
When is Starwood and Sheraton going to stop charging for wifi. Makes you uncompetitive.
September 8, 2012
Rated 4 out of 5 by trabvrlingman stayed thetr for weekend wedding.. very nice gr8 staff
Close to Tappanzee Bridget and Tarrytown..nice area. very friendly staff
June 10, 2013
Rated 4 out of 5 by dlpucc PC & Printer service problematic.
Club room PC extremely slow, printer in lobby inoperative.
July 4, 2013