Rated 1 out of 5 by travelfrequent Rooms are small
very difficult to get upgraded to suite
July 26, 2014
Rated 5 out of 5 by Anonymous Attentive to detail
Well-staffed front desk, clean environment, very comfortable beds, and made an effort to have "quiet hours" after 10 pm, which we appreciated. Our only concern was that the shower floor material was slippery when wet. Suggest adding treads.
June 9, 2013
Rated 5 out of 5 by DJP67 Great staff, great hotel
If you are staying in the White Plains/Rye area, this is the place to stay. The staff is attentive and professional, the hotel is modern and clean. Restaurant is small, but service and food make up for it. Great bar staff, say hi to Sammy!
December 18, 2013
Rated 5 out of 5 by Pal58 Good Stay
We were in the area so that my wife could attend my niece's bridal shower. The hotel was very convenient and exceeded our needs. The facilities were very good with a nice breakfast and club lounge feature. We thoroughly enjoyed our stay.
October 11, 2013
Rated 5 out of 5 by Jcg1111 Terrific hotel!
I found my stay here relaxed, taken care of and the staff was so impressive. Amazing customer service.
My only comment is the breakfast was extremely slow in the morning when it is advertised as 15 minutes and my sausages came out raw.
December 27, 2012
Rated 5 out of 5 by navajo Very nice but small.
Hotel staff and housekeeping are very friendly. It is in a good location away from the hustle of NYC. But close enough to visit or see a show every day. Restaurant is too small and there is never enough help. Food is not the greatest.!
January 2, 2012
Rated 4 out of 5 by RLXE New Weekend Club Lounge Experiment
Completely unacceptable. The room is too small to accommodate the number of guests who have been given Club access. Food items are of inferior quality and not replenished in a timely fashion.
May 27, 2014
Rated 4 out of 5 by CGS74 One of the better Sheraton's in the NYC Area
Pleasantly surprised with the overall experience at this Sheraton. Excellent staff - professional, courteous and extremely helpful. Restaurant food is very good for a hotel restaurant. A bit pricey but the food did not disappoint.
December 9, 2013
Rated 1 out of 5 by alicey2012 Not a good/comfort hotel stay
I have stayed at many hotels world wide and has enjoyed my stays a lot.
This hotel is different and didn't qualify as a good hotel in anyway and I will never stay at this hotel again or recommend this hotel to anyone!
April 8, 2014
Rated 5 out of 5 excelent option
the Hotel offers great features, like price, accommodations, great room, excellent service and personnel attention.
Breakfast is not up to the category of the Hotel, it need to have more options in the buffet service on Sundays.
June 18, 2013
Rated 4 out of 5 by LMN730 Great Staff
From the time we walked in the door to check in until the time we checked out (late, mind you) the staff was professional, attentive and extremely courteous. What a great hotel and I thoroughly enjoyed my birthday celebration!
August 3, 2012
Rated 2 out of 5 by Pixy Not to my liking
We heard the week-end entertainment it was loud nerve racking, we had to take a early flight and the noise was so loud the walls shook and I and my spouse couldn,t sleep in that noise.
May 26, 2014
Rated 3 out of 5 by Deejai Decent hotel
Rooms are good size.
However, housekeeping should improve on cleanliness of the room. Tables were dusty. Rooms should be vacuumed better
June 25, 2014
Rated 2 out of 5 by checkerpants why pay for wifi?
a $10 charge for wireless is absurd. the tv remote was nonfunctional. and some idiot knocked on my door and jiggled the knob at 1 am despite (or because) of a do-not-disturb sign. the building did not appear to have stairs.
November 14, 2012
Rated 3 out of 5 by Johnval One out of two elevators out of order
Two many kids having parties/gatherings without being supervised. Running and screaming in the halls. Between the elevator not working and tons of kids using the hallway as another room I would rethink about coming back
March 4, 2013
Rated 5 out of 5 by EdHouston Excellent in every way
Beautiful property and location. Best fitness center I've found...a wide choice in equipment including kettle weights. Had a great lunch and a drink outside on the patio that evening. Room was very comfortable as well.
August 26, 2012
Rated 5 out of 5 by Carol36 It is the people that make a great experience
The staff were very helpful , especially Sean. He took the time on our drive to the train station to highlight Tarrytown and show us where to purchase our train tickets. This is above and beyond service you find today.
April 7, 2013
Rated 3 out of 5 by Duck1 Son's wedding
The staff was friendly & courteous.
The lighting in the rooms was inadequate.
It was inconvenient that there is no restaurant or room service between 2-5pm.
The buffet breakfast was inferior for the price of the meal.
June 16, 2013
Rated 3 out of 5 by return15 guest2
Much improved experience than last year . Room service needs improvement.
July 11, 2014
Rated 5 out of 5 by DUW93 ery accommodating
I threw my husband's 55th birthday back in 2010 and it was wonderful, we stayed overnight then, this time was for valentine's day and we had a wonderful time again. The Sheraton is a really nice place to stay!
February 16, 2014
Rated 5 out of 5 by Cathy79 Wonderful and caring staff
I am a frequent guest at the Sheraton Tarrytown and am always made to feel welcome and at home. My needs are always accommodated. It is great to be greeted by smiling familiar faces. The entire staff is wonderful.
November 19, 2012
Rated 5 out of 5 by Justin74 Great Place to Stay out of the City
I travel a lot -- and last week got stuck in the city longer than I had planned. Right away i thought of this hotel -- about 30 min from the city -- booked it online -- and done..Would definitely stay there again.
October 8, 2012
Rated 4 out of 5 by WPaul 2 nights in Terrytown
I was happy with everything, except
the club card evening drink/appetizers
"thing". The hotel confirmation/printout I had said complimentary drinks/appetizers. There was a $14.
limit and no drinks included.
October 27, 2013
Rated 4 out of 5 by JGRO Staff were excellent
I had a mishap with nail polish, and Andrew was kind enough to run to Stop and Shop for me and get me nail polish remover. He was kind and considerate and I was extremely grateful for his help!!!
March 24, 2014
Rated 5 out of 5 by Judy821 Wedding Weekend
We were there for a wedding and enjoyed our stay very much. The staff were friendly and welcoming. They couldn't do enough for you. I would definitely consider staying at this hotel again in the future.
August 6, 2013
Rated 5 out of 5 by Betty1211 A modern and comfortable hotel
We enjoyed our stay at the hotel. The room and bathroom were well designed and comfortable. We especially enjoyed the large shower, and good room ventilation. The only downside was a too soft mattress.
November 11, 2013
Rated 4 out of 5 by k1957 Lobby "Greeter"
I think the gentleman in the lobby that greats you in the lobby in the morning is #1 - always there to help and assist - One morning last year he even offered to scrape my windows that had ice on them.
October 29, 2012
Rated 5 out of 5 by yellow31 James Hodges
The Hotel was very clean, even with dogs in the hotel , the hotel was excellent, clean and not smelly.The staff was excellent.Russell, took care of all of our needs ,he was friendly , and very helpful.
August 5, 2012
Rated 4 out of 5 by chemmrsn Everything was great except the bed!!
You can actually see the dips in the bed from where the people in the past have slept, which made it hard for us to get comfortable, and the room was kind of narrow, but everything else was great!!!
August 26, 2013
Rated 4 out of 5 by newyorknative Mostly good
I was pleasantly surprised with just how wonderful the staff was! Extra accomodating in every aspect, but I think it's because they know the hotel falls short on a few things...The club level is not at all like other sheratons. It does not have a separate enclosed space with beverages and snacks available all day, instead it is a sitting area in front of the elevator where the doors open. Hardly cozy! In additon, there is not a single ammenity within the space, no snacks or beverages or even water! What a waste of extra money for the club level. Instead, this hotel says you go to the bar area from 3-5 and order an appetizer from the bar and get a bottle of water from the "market" behind the check in desk. This is HARDLY accomodating, since with three little kids I chose the club floor so we didn't have to go up and down the elevator every time we wanted a drink. Also, I wanted a closed area for the kids to play, not by the elevators! This is not nearly as safe or convenient. But the staff is aware of this poor design and will make every effort to offer to help with drinks, snacks, etc.
August 15, 2012