Rated 4 out of 5 by Takis Not bad
Strengths: location, Location, LOCATION. Wow! Couldn't ask for more. Instead of going into detail, do a little research and discover for yourselves! The room is comfy and cozy; the pool is nice; Palio restaurant is good. There is a beach within walking distance: Capitolio. There are no facilities or lifeguards and it isn't resort-quality, but its wildness is appealing and the water is clear and cool and oh-so-wonderful! Oh, and don't forget to take a free trolley.
Weaknesses: the room card/key doesn't work well in the elevators. Others were having this problem. The rug in the room is dark and mysterious--who knows what (or who) dwells in it! The bus system is lethargic and we were going to go to Escambron Beach, the nearest "equipped" beach, but the utter lethargy of it all drove us to walk to the nearer--yes, wilder but still beautiful--"Capitolio" beach.
May 25, 2014
Rated 3 out of 5 by wdc1 Ok, stay
Stayed after a cruise. Location was good in Old San Juan.
We had to notify the desk twice about what looked like small ants in our room. Room service was quick and food was good.
Maid service did not make up our room timely one of the days we were there. We were out for almost 8 hrs and room had not been made.
July 26, 2014
Rated 5 out of 5 by Yayita Excellent location
Comfortable room for persons with disabilities, but the bathroom floor gets wet when we showered. No place, like shelves to put personal items. Everything else very good. Love this hotel.
August 9, 2014
Rated 3 out of 5 by EL2013 Good Staff but poor Housekeeping
The hotel front desk, guest services and restaurant personnel professional and helpful! Housekeeping staff in particular one person disrespectful and confrontational; questioning why she needed to change bed linen (after 3 nights of use) since they were not soiled! Room cleaned very late in afternoon in spite of requesting this be done in late morning. Reported this to guest services and told it would be looked into but situation continued.
August 9, 2013
Rated 5 out of 5 by CarlaJ Beautiful hotel
This is my 2nd time staying at the Sheraton Old San Juan. The hotel itself is beautiful my rooms was clean, comfortable with a fabulous view of both the port and old San Juan. It staff was very friendly and accommodating to any request. This hotel is situated very close to everything in Old San Juan walking distance and its casino and restaurant wonderful service. I recommend this hotel to everyone and most definitely am staying here again.
March 12, 2013
Rated 4 out of 5 by Jenny201110 It can be better if the staffs are friendly
The hotel is in an excellent location and comfortable. However, the staffs were not friendly, do not make you feel welcome. Normally I found Starbuck and a restaurant in the lobby in all Sheraton hotels. However, they are not in this hotel. When I asked the concierge, he told me to go across the street. I was shocked. I asked him if they have any restaurant in the hotel, and then he told me that the restaurant is in the second floor.
January 22, 2014
Rated 4 out of 5 by HiggyHockey2012 Nice hotel within walking distance
Overall a good experience. My 5th time at this hotel. Upgraded room as platinum member. Friendly staff. Pool is tiny and did not feel very "clean". Lobby at the entrance to the casino was a zoo at times making it feel crowded and noisy. No club lounge but great location in the old down town area - easy walking to bars, shops, restaurants.
July 10, 2014
Rated 4 out of 5 by Biz2014 My stay
The key system in the elevator was very frustrating. Our keys didn't work very well in the elevators, you had to swipe the key just right in order to make it work and often times we had to swipe it 5+ times and took may rides up and down the elevator. I was in room 921 and the vent cover fell off and dust from the vent made a mess. The staff fixed it but the inside of the vent concerned me with the amount of dust that was built up.
January 24, 2014
Rated 3 out of 5 Not cool
I would only recommend it because of the location and one of the cheapest hotels in the area. It’s walking distance to el Morro and downtown area. Have always had good experienced with SPG hotels, but this one was not cool. There was construction going on and we could hear everything, Room was smelly and crowded, Bathroom was spacious. The Jacuzzi and pool were freezing cold. They should provide shuttle service to and from hotel.
September 6, 2013
Rated 1 out of 5 by bilirkisi This hotel needs renovation!
This hotel needs an overhaul. A total renovation of the building is necessary. Very dingy. Motel quality. We were given an option to pick a free dink, or 250 points. We picked free drink but there was no place to have the drink. The casino gave us a free drink anyway since we played. So this was a waste of 250 points. We found leftover clothing from previous guest in our room which meant it was not cleaned out properly.
February 18, 2014
Rated 5 out of 5 by molly19 great location
Hotel is in great location and walking distance to the shop and restaurants of Old San Juan area. The front desk customer service and cleanness of room is great. The continental breakfeast is great variety and warm. the only thing recommend is parking area. Though walking distance of public parking if park during 7:00pm to 11:00pm will not get good parking space or floor and this is important when helding lougage
January 14, 2013
Rated 4 out of 5 by AngelOct2013 Night supervisor has no leadership
Noisy party going on across my room, slamming doors constantly, we called front desk, and manager on duty was rude, unwilling to help, and more concerned about the happiness of those party animals instead of the peace & rest of the other guests. Front desk received several calls from several other rooms as well and it took over an hour to take care of the situation. This happened Monday Oct 14th, 2013 at 3:30am.
October 17, 2013
Rated 5 out of 5 by deer1019 Hotel is Fantastic; Great Features
The hotel is in a class by itself. The rooms were clean and the bed was very comfortable; especially the pillows. Overall, the staff was very accommodating and friendly. Would stay in this hotel every time I visit San Juan while waiting on my cruise.
July 21, 2014
Rated 4 out of 5 by RafKam Good Option In Old San Juan
The Sheraton is a good option in that it is one of the few large hotels (if not the only?) strategically located on the edge of Old San Juan, which is where most first-time visitors should be staying.
While nice from the outside, the building is underwhelming once you enter the very dark, cold and cramped reception, and positively depressing casino. We were given an amazing upgrade to a massive suite with nice views of the port.
Staff is cheerful, but breakfast was a debacle: there were lines forming outside as it took them 5 minutes to sit each table, when there were loads of free tables around. Wholly inefficient, although we observed the same in every single restaurant we visited in PR: guests waiting while there are many free tables.
Gym and pool were tiny given the size of the hotel, but no need to spend any time in the hotel itself when it's far more interesting outside...
April 19, 2013
Rated 5 out of 5 by allie1222222 Staff was very attentive
During our stay, the staff was extremely helpful and attentive. Very informative when we asked where to go , what to see. Only complaint was very few towels up at pool area, even when calling housekeeping. Also, walls very thin. Could hear loud guests next door at 2-3 am, very disruptive.
July 7, 2014
Rated 4 out of 5 by Jenny317 Good location
Great location. Nice staff. Had to book 2 day stay - which ended up working out nice because we arrived at 9:00 a.m. from the cruise ship and our room was ready since we had booked the night before we arrived and the night of. Saw many other people sitting around the lobby the entire day waiting for their room to be ready. I don't think early check-in on weekends is allowed due to volume of guests.
November 18, 2013
Rated 4 out of 5 by April13 Excellent Location !
Excellent hotel location, considering that most hotels in this class are located many miles away. Everyone I met in the local area came from hotels further away, yet they all seem to come to the Old San Juan area for entertainment and dining. Unlike my many other visits, I found it very convenient for shopping, dining, and entertainment without every using any transportation other than walking.
April 22, 2013
Rated 5 out of 5 by LadyLandor Best Vacation Ever
My husband and I had to travel visit my ill mother-in-law. We read the reviews and booked at this hotel. The staff treated us like a king and queen. The food is a bit expensive but really delicious. We brought twelve family members to Choices Restaurant and it was amazing. The pool is fabulous. There is also a casino and a decent gym. You cannot beat the views. Very clean, organized and safe. It is a bit way from other places to eat but after traveling out one night, it's best to stay at the hotel. The hotel is very safe and secure. My suggestion is that you get a room with a refrigerator and microwave to save money. Otherwise you can go down in the morning and get their crescent breakfast with coffee. Very close to Old San San Juan. Five Star rating from us. Thank you to your staff and the ladies that cleaned, you are all above and beyond any place we have ever experienced. They never stopped smiling. Thank you for making us feel so welcomed and important. Most of all - helping our family in a time of need. We are so grateful.
July 11, 2014
Rated 4 out of 5 by carol999 Location of course
The pool area was over crowded so we had to stand and wait for someone to leave to get a spot. Great view though . The suite though beautiful, needs something done with the TV /couch area. The TV clicker wouldn't respond well as the couch was at one end of the room and the TV way at the other. It also needed someone to decorate it like the bedroom side of the suite. It was too sparse.
March 23, 2014
Rated 5 out of 5 by DWilliams Greatest Stay Ever
Right next to cruise pier, perfect location.
August 5, 2014
Rated 4 out of 5 by Beci76 This hotel is in a good area
Housekeepers were chatting too loudly in corridors during the morning.
News channels weren't available in room.
July 25, 2014
Rated 4 out of 5 by MichelleW Love this hotel!
I just returned home to Toronto from a week long visit to San Juan. This hotel is a great place to stay.
The location could not be better, the hotel is clean and the staff is very helpful. The concierges: Matthew, Angel & Tina are extremely helpful. José in the 2nd floor restaurant is an absolute prize.
I would definitely stay here again and I would recommend this hotel to anyone!
June 24, 2012
Rated 2 out of 5 by tblazer Needs Major Renovation
The location of the hotel is good and the service was fine. However, the rooms are in need of a major renovation. We were in a 'deluxe' room and there was nothing deluxe about it. The room had plenty of space, but it was sparsely decorated and felt completely empty. The furniture was poorly positioned. The carpet and paint were old and dated and bathroom needed a major redesign.
June 17, 2013
Rated 4 out of 5 by Jggonzal Birthday with the dogs
Since Sheraton OSJ is pet friendly I decided to give my wife weekend stay as a present. The experience was just great, the hotel gave us a bed for our chihuahuas. We strolled all over the Bay Area and el Morro playing in the green areas. The room was a little dated. Staff was very friendly and helpful. Everything is near from the hotel to old San Juan, great place to stay.
July 26, 2013
Rated 5 out of 5 by Karen41 Amazing Hotel
The suite was amazing! The front desk staff and bell services were very nice. The only issue we had was that we were seated at Palio for dinner and the wait staff (3 of them) saw us and ignored us for 10 minutes. We finally left and went to another restaurant for dinner. The hotel was so nice, that even the glitch in the restaurant wouldn't keep us from coming back.
March 19, 2013
Rated 4 out of 5 by Atorr052 Great location...that's it
The hotel is located in a perfect location. You are close enough to the old San Juan without the cost of staying in the middle of old San Juan. Across the street you can find the ferry to Bacardi and the beginning station for the local ferries.
The lobby staff was very friendly and attentive. The house keeping staff was horrible. They would speak very loud in the hall way with music playing. They didnt know how to properly put the fitted bed sheet (put queen sideways on a king bed). The sheets and towels smelled like bleach.
The room had some sort of mildew. We could smell it from the moment we came in. I had horrible allergies while in the room.
The pool is nothing special. Tiny pool on the roof top that was more chlorine than water. My hair and bathing suit smelled like chlorine for days. My boyfriends bottoms were permanently stained.
I would suggest the hotel only based off the location and the cost for the location.
September 3, 2013
Rated 3 out of 5 by reviewer2012 Mediocre. Not recommended.
Hotel was disappointing. Nothing to write about. Old construction. Management is keeping it up just about enough to keep it going. Staff are pleasant enough without being helpful. Its a cash cow with the hotel regularly going full, so there is no need to make much effort (probably thanks to its strategic location opposite the cruise ship docks.)
Bathroom has not been updated in 20 years. Some bedrooms are extremely musty. Large bedrooms though. Really large for even the basic traditional rooms. No wireless internet in the rooms. No comfortable office chair for the work desk. Small pool on the top floor. Its a three star hotel at best with an excellent photographer having taken the photos on the SPG site.
Had one meal at the Chicago Burger Company restaurant. Burger was not served as requested. Staff were more casual about it than was expected (I would have insisted they replace the meal - but I had no time to wait around...)
April 20, 2012
Rated 5 out of 5 by cathy75 I Like the location
This hotel has the best location to the city, its close to all the shops and many choices of places to eat.
July 21, 2014
Rated 5 out of 5 by Doratheexplorer This Hotel Has AMAZING SERVICE, FOOD, AND NEW YEAR EVE PARTY
This is our third stay at this hotel(Old San Juan). The service, food, and New Year Eve Parties are all crème de la crème, top of the line, outstanding, in every way. Friendly, helpful staff, great prices, and, of course, gorgeous setting right smack where the Cruise Ships dock. We cannot wait to return next New Year Eve. WHAT A FANTASTIC PLACE!!!!!!!
January 4, 2014
Rated 4 out of 5 by hgc55 Good Hotel
Front desk and staff was extremely helpful. The location is definitely in the heart of everything, and caters to a lot of the cruise boat folks. Busy, but I guess that's expected. Only complaint was that I stayed there on Valentine's Day night and roomservice was closed at quarter to 11 on a Friday. Had to walk down to CVS to buy a bottle of wine.
February 17, 2014