Rated 4 out of 5 by Verified Reviewer Awesome Location
This hotel, while old and a bit outdated, makes up for it with AWESOME staff, that all seem to go above and beyond. I received a wonderfully upgraded room, it was huge. The location of this property is the best in Old San Juan, in front of the boardwalk with something going on 24/7 and walking distance to everything in Old San Juan. Loved staying here. The only reason I gave a four, is because it is a bit outdated and the bed is NOT up to normal sleeper standards.
October 2, 2013
Rated 4 out of 5 by Eddie170 Great Staff!
I just spent a week at the location. I can't say enough about the staff, al great people. I'd like to pass along kudos to the Valet Roberto M. and Angel the Porter. Friendly, knowledgeable and efficient. Nice accomodations, good location.
September 30, 2013
Rated 5 out of 5 by monkey48 excellent location
The roof top pool, hot tub, and view were awesome.
September 24, 2013
Rated 5 out of 5 by Betty04 Great Hotel
This hotel was great. My husband and I
travel the world extensively and were so impressed with the customer service - from checking in with Sibelia -her smile and cheerfulness- to checking out with
Marco-his helpfulness and friendly attitude, which means so much to us. The
hotel was very close to everything and very clean! Highly recommend this hotel!!
September 10, 2013
Rated 5 out of 5 by Libby15 Great hotel and excellent location
We stayed at the Sheraton Old San Juan Hotel & Casino for 2 nites over Labor Day weekend. We were tired from our early morning flight, so we opted to check into a room upon our arrival at the hotel, but it was on a lower floor, so the view was not as good. The room was very clean - the bed was excellent, and the air conditioning was perfect! All public areas were well maintained. The hotel is very nice and the staff were very accommodating and pleasant - during our stay, we called down to the front desk and asked for maintenance for a plumbing issue and someone came up to the room right away. There could have been more room for guest seating in the lobby - there are couches off to the side on the casino level, but there were not enough to accommodate everyone in that area on a busy Saturday nite during our stay. We also thought there should be a bar in the lobby. This hotel is in a great location - directly across the street from Piers 2 and 3, so you get to see all the cruise ships in port, which was interesting. It's also right across from the ferry that takes you to the Bacardi Rum Factory (free tour) in Catano. You can also walk to a trolley stop 2 blocks away, and board a free bus or tram that goes all over Old San Juan (this is not a guided tour). It does give you a nice overview of the city, and you can get off at any stop and board again. The only negative experience we had was when we went up 2 flights of steps down the street from the main hotel entrance and a homeless person came up to us and proceeded to explain that he and his father had been mugged the nite before - his dad was in a hospital and the police were not helpful, but the hotel staff gave him some money, and he only needed six dollars more to go back to visit his ailing father - he said we could verify this with the concierge at the hotel. My boyfriend gave him the cash - we just wanted him to leave - and when we asked the bellman about his story, he told us that this guy was a con artist that slept near those steps and he hits upon hotel guests all the time. Maybe the general manager could take some precautions regarding future incidents like this one. That being said, we enjoyed ourselves very much and would definitely come back to stay at this property.
September 8, 2013
Rated 3 out of 5 by Verified Reviewer Not cool
I would only recommend it because of the location and one of the cheapest hotels in the area. It’s walking distance to el Morro and downtown area. Have always had good experienced with SPG hotels, but this one was not cool. There was construction going on and we could hear everything, Room was smelly and crowded, Bathroom was spacious. The Jacuzzi and pool were freezing cold. They should provide shuttle service to and from hotel.
September 6, 2013
Rated 5 out of 5 by BrownieLady Great Hotel
This hotel is now one of my favorites. The location is perfect and the staff are very helpful.
I have traveled to Puerto Rico several times and have tried other local hotels, this one is highest on my list.
September 3, 2013
Rated 4 out of 5 by Atorr052 Great location...that's it
The hotel is located in a perfect location. You are close enough to the old San Juan without the cost of staying in the middle of old San Juan. Across the street you can find the ferry to Bacardi and the beginning station for the local ferries.
The lobby staff was very friendly and attentive. The house keeping staff was horrible. They would speak very loud in the hall way with music playing. They didnt know how to properly put the fitted bed sheet (put queen sideways on a king bed). The sheets and towels smelled like bleach.
The room had some sort of mildew. We could smell it from the moment we came in. I had horrible allergies while in the room.
The pool is nothing special. Tiny pool on the roof top that was more chlorine than water. My hair and bathing suit smelled like chlorine for days. My boyfriends bottoms were permanently stained.
I would suggest the hotel only based off the location and the cost for the location.
September 3, 2013
Rated 5 out of 5 by Mike65 A great hotel to stay at when visiting
Clean, friendly attentive staff and home away from home rooms.
August 24, 2013
Rated 4 out of 5 by MNTraveler81 Hoping the renovations get done quickly!
This hotel was conveniently located. The staff was nice. The rooms, however, are severely outdated, and smell like smoke (even though they are non-smoking). The TV reception isn't the greatest, and the beds do creak a lot. That being said...its probably par for the area.
August 19, 2013
Rated 4 out of 5 by Lindax01 Easy access to osj
Location is great. Hotel is being upgraded this month.
August 18, 2013
Rated 4 out of 5 by Luiso1 Great location
In the heart of Old SJ... beautiful. I would go there again but it would be nice if the rates were more affordable. Get ready to pay for parking also but available options are pretty affordable. Location is unbeatable. Beautiful rooms, clean, VIP staff very helpful.
August 14, 2013
Rated 3 out of 5 by EL2013 Good Staff but poor Housekeeping
The hotel front desk, guest services and restaurant personnel professional and helpful! Housekeeping staff in particular one person disrespectful and confrontational; questioning why she needed to change bed linen (after 3 nights of use) since they were not soiled! Room cleaned very late in afternoon in spite of requesting this be done in late morning. Reported this to guest services and told it would be looked into but situation continued.
August 9, 2013
Rated 2 out of 5 by JCM2 Two awful nights
I spent two awful nights in room #900 in the Sheraton Old San Juan. The walls are paper thin and every sound echoed making sleep next to impossible.
1) Young adults up amd down halls slamming doors
2) Music in the Gym blaring all night
3) Elevator dinging due to be held open by quests
4) Towel cart from pool clanking on the ceramic floor tiles
August 7, 2013
Rated 5 out of 5 by edgar07 This hotel has excelent location
I like the spectacular view of San Juan Bay and enjoy the excellent facilities
July 29, 2013
Rated 5 out of 5 by 504Visitor First time visitor to PR from New Orleans, LA
This was my first trip to Puerto Rico. The location was perfect. The staff was friendly. The restaurants were great! The amenities were excellent! I will definitely be staying at the hotel again.
My only concern was I paid for a room double beds. When my friend and I arrived, they were out of doubles. They "upgraded" us to a Junior Suite. The room was excellent. However, for two grown men, it was not conducive for us.
I'm looking to book this hotel next month!
July 28, 2013
Rated 4 out of 5 by Jggonzal Birthday with the dogs
Since Sheraton OSJ is pet friendly I decided to give my wife weekend stay as a present. The experience was just great, the hotel gave us a bed for our chihuahuas. We strolled all over the Bay Area and el Morro playing in the green areas. The room was a little dated. Staff was very friendly and helpful. Everything is near from the hotel to old San Juan, great place to stay.
July 26, 2013
Rated 4 out of 5 by JG2012 Great location and Staff
The Staff was friendly and very helpful.
The room was clean and nicely decorated.
The location is perfect for touring Old San Juan.The bathroom in the hotel lobby needed some attention. Overall the Hotel is great...
July 24, 2013
Rated 3 out of 5 by Larry787 Nice hotel/Nice location
Great location and nice hotel overall. There is really not much special about the hotel other than its location in Old San Juan. Staff is friendly, check in was easy and fast, room was very clean. However, elevators take time to arrive and need a cleaning. Main entrance is unmarked off the Main Street an difficult to locate. No electricity on the second day (staff stated it was city wide but everywhere else we went had electricity).
July 6, 2013
Rated 3 out of 5 by Mark12 Old San Juan
Nice Hotel. The power went out four hours at a time during our stay and there weren't any notifications or updates from the staff (we stayed on the 8th floor and there was no ground level access via stairs when power was out). Also, the services were delayed (room and breakfast) - we waited 20 minutes to be seated for breakfast each day and we were the only people there at the time. Other than that, the Hotel was nice! I think the the fitness center was the best feature of the hotel.
July 5, 2013
Rated 5 out of 5 by LMCQ FABULOUS!!
Congratulations Sheraton for hitting a homerun with your Sheraton Old Juan Hotel!
From the moment we arrived, we were treated like we were the only people staying in the hotel and the hotel was FULL! Manuel not only took care of our bags, but recommended several great restaurants and greeted us every day he saw us and asked us how our day was going....Kudos Sheraton for a great staff!
July 1, 2013
Rated 3 out of 5 by SM64 This hotel has a good location
Hotel has a good location, close to restaurants and near the center of old town. Facilities are somewhat old. Breakfast and evening drinks in the restaurant were good. No common areas to relax in the lobby or elsewhere.
June 30, 2013
Rated 5 out of 5 by BIKERBUD Best Sheraton in San Juan
Spent two nights in this hotel prior to a seven day cruise. My daughter has special medical needs and had supplies delivered to the hotel prior to our arrival. Everything went well without a glitch. I emailed Mr. Vitale the manager and received a very prompt response not just from him personally but from the assistant manager as well . The lady at receiving (apologies for forgetting her name) was very reassuring. Front desk/concierge personnel couldnt be any more accomodating. They gave us accurate/reliable info which was so very helpful. We had several luggages and boxes which we left with them prior to our trip and picked them up upon our return without questions asked The man that really gave me the best impression is the bellhop by the name of Diaz.. He personified the ideal "happy", "i love my job" employee which we see very little of anymore.
The lobby may be small in comparison but I felt that this was adequate for our party of 10. We mostly used the quiet extesion on the main lobby with very comfortable chairs. The second floor terrace of the restaurant was a time and place to remember for us. A guest does not have to order anything to use the terrace. Its best during sunset . The breeze and the view was spectacular.
We stayed at another hotel by the convention center after our vacation and boy was there a difference in the atmosphere, the overall culture and attitude of the staff. I will definitely check into the Old San Juan Sheraton before considering others when I return.
June 27, 2013
Rated 5 out of 5 by DMTC Excellent Service, hotel and location
The staff were amazing. There is a problem in Puerto Rico with some U.S. credit cards and this was troublesome. The staff worked with me but a better alternative would have been an opportunity to pay online where my credit card was accepted.
June 26, 2013
Rated 3 out of 5 by ISLSmem Okay, but not spectacular
The best thing about the Sheraton/Old San Juan is its location; it was very convenient to be so close to the old city. However, I had to fight to change my room- they assigned me to a dark hole, the first time, which looked onto a featureless courtyard; and the young woman at the front desk was polite, but firm, that nothing else was available (even though others in the same conference group got much better rooms). Eventually I won that battle. I was also dismayed to find a $16 'service fee'-per day- which was supposedly for wifi, the pool facilities, etc- was an unpleasant shock; I wasn't informed ahead of time. And what's with the tacky casino??
On the other hand, kudos to the friendly bartender in the hamburger café- and the overall friendliness of the staff, with the exception of that first desk clerk.
June 18, 2013
Rated 2 out of 5 by tblazer Needs Major Renovation
The location of the hotel is good and the service was fine. However, the rooms are in need of a major renovation. We were in a 'deluxe' room and there was nothing deluxe about it. The room had plenty of space, but it was sparsely decorated and felt completely empty. The furniture was poorly positioned. The carpet and paint were old and dated and bathroom needed a major redesign.
June 17, 2013
Rated 2 out of 5 by chiefsoto old sanjuan
The lobby and the elevators need much improvements. Long waiting and very crowded small lobby
June 14, 2013
Rated 5 out of 5 by tommy59 exceptional Team members
staff was excellent, Ruiz, Manuel, Matthew conceige, Mario, housekeepers, wait staff at breakfast, front desk staff, know I am missing some...
June 2, 2013
Rated 5 out of 5 by CVCamp Great hotel!
We stayed there just one night before flying out to Vieques. Location was great, staff professional and helpful. The room was very clean and neat. Fun area!
May 31, 2013
Rated 4 out of 5 by Jose This hotel was an excellent option for stay
The location made this hotel an excellent option for the travelers to stay. Is close to everything in the Old San Juan and also very close to the Condado Area. A great experience. My wife and I enjoy the 3 days that we spend here.
May 29, 2013