Rated 1 out of 5 by Arielle20 The only good thing was the location
When we got to the hotel, there's only one staff in the front and had to wait for half an hour to check in. As soon as we got to our room, I had to call the front dsk back to let her know that the room was not clean. There were tissue paper on the floor and the floor looks like that it wasn't even vacuumed at all. To make it worse, we have to call housekeeping twice to ask for towels because there was only one set of towel in the room. We even had to use the service elevator to get into our floor because one out of the two elevators was not working. This is by far the worst Shreaton that we have stayed in. We like to check in at Sheraton because we are expecting the best like all the other Sheratons that we have been to. I'm greatly disappointed overall.
January 4, 2013
Rated 4 out of 5 by RK24 Housekeeping Needs Improvement / Training
The room I was allotted on the 1st night (4/20/14) was clean, but the housekeeping did not do good job in cleaning the half-used water bottle.
The room allotted on the 2nd night (4/22/14), did not have a clean iron. The iron had some kind of white substance stuck on the bottom. Had I not checked the surface, it could have damaged my shirt.
April 23, 2014
Rated 3 out of 5 by Tom13 O.K.
Used points for my 1-night stay. Hotel only has 2 elevators for 9 floors - consistently took a while to get one on the way down from the 8th floor.
At night, there was a noticeable sound, maybe an air conditioner outside of my room (cliff side). I don't know if staying on the I-8 side would have been better.
Right on the other side of the I-8 is a shopping center with a Target, Corner Bakery, Chipotle, Trader Joe's. If I had to stay more than a few nights in the area, and had to keep costs down, this would be a good choice.
May 26, 2013
Rated 1 out of 5 by me01 old and acts that way
The high point was the desk staff after that it went downhill. Not sure why I was given a handicapped room, I never asked for one and the hotel certainly wasn't at capacity. Right near elevator, smell to room. Too few outlets, had to unplug devices to use computer and charge cell phone. I truly could not understand a word the waiter/bartender was saying when I ate at the restaurant. $14.00 per day for parking...REALLY!!! The lot was overgrown with weeds, if I were you I'd be thankful someone was staying there. Lobby was nice.
May 14, 2012
Rated 2 out of 5 by shutter075 New Beds Needed
I have stayed at this hotel previously and all went well... not this time. After cancelling a reservation at a non SPG hotel, I was only able to book a room with 2 beds, a king size bed was not available. The room was clean, except for the dark stains on the carpet near the window. But the bed was absolutely terrible, I felt like I was sleeping on a bed in a travel trailer from 1950, it had no cushion at all and kept me tossing and turning both nights. As reported by others, there are only 2 elevators and operate very slowly.
May 30, 2012
Rated 2 out of 5 by ptravels Disappointing Refurbishment and No Starwood Recognition
Decided to try this hotel again based on the reviews and refurbishment. Elite status got a room across from the ice machine (reservation specifically requested no), and when I asked to change, was only given a choice of there or directly across from the elevator. The refurbished furnishings are nice and the room is nicely updated, but the sink was cracked, a bulb was out in the bathroom fixture and the tub was rusty. The wait at the front desk was very long, not due to a long line, but due to the fact that the front desk staff was constantly taking phone calls, leaving guests standing there, whether in the middle of a transaction, or not. I didn't find the front desk up to the courtesy level of the other Starwood hotels I frequent, but maybe they were just busy...
July 20, 2013
Rated 4 out of 5 by D007 unexpected pleasure
The last time my wife and I visited San Diego we stayed downtown at a very expensive hotel so we didn't expect much from any place in Hotel Circle. After our stay in Mission Valley we'll probably never stay downtown again. Extremely easy to get everywhere and the trolly and shopping are just across the highway. rooms on the front are pretty noisy though, but we were moved to a room on the back side with no problem. The Club Lounge on the 12th floor was great for breakfast each morning and snacks anytime.
January 27, 2014
Rated 2 out of 5 by Kandamora Stay a Disappointment
My husband and I had always had an excellent experience at Sheraton, this one in particular. However, this time our stay was disappointing. The heater did not work all night and it never got warm. We took a cold shower. The HVAC technician came by and explained it was due to the boiler system and had not reached our floor. The elevator took forever to get to our floor and then stopped at every floor on the way down without being prompted. In addition, television did not have On Demand Movies. All in all, disappointing.
December 23, 2012
Rated 4 out of 5 by JMcgrath13 Great Visit!!
We came to San Diego with our friends. They chose an expensive hotel downtown. We chose your hotel. They complained about their room, the noise, the location and wasn't very impressed for the price they paid. They came to our room and couldn't believe how nice our hotel was. Our room was bigger and quieter. Our bed was so comfortable. The room was clean and the staff was FANTASTIC!!! We will stay again, as will they!
April 3, 2014
Rated 4 out of 5 by DoubleR Wish I could give it 4.5 stars
Very comfortable, well located hotel. Staff was excellent. Very attentive to my needs as well as those of my guests. They were courteous and offered many suggestions for breakfast spots in the area. The hotel elevator could use a little attention, because someone had vandalized it previously and it was covered, but they didn't do a great job of covering it. Beds were comfortable, bathrooms were very clean. Starwood membership was valued and acknowledged. I would definitely stay here again. Parking is $14.
January 6, 2014
Rated 5 out of 5 by Brimmy A Mark of Excellance
After an all day affair traveling to San Diego and spending hours at the local hospital, and arriving late, we had the nicest greeting from a young man by the name of Torreon Walker. After hearing our plight, not only went out of his way to make our stay as nice as possible, with the kitchen closed he compt us room service. Our son was in ICU and passed away that day but Torreon's kindness made that evening a lot easier to take, thank you Sir for all you did and do.
March 6, 2014
Rated 2 out of 5 by BillTG disinterested staff
The check in was slow and tortuous; the staff were disinterested and frequently took phone calls which slowed the process; they were unconcerned about the low strength wifi signal in my room (one actually said "what would you suggest?"); they refused late checkout (though the chamber maid said I could stay til 2pm); they overcharged me twice for items bought from the lobby shop. In short this is a hotel coasting on the fact that it is well placed and popular so it doesnt need to provide good customer service.
August 8, 2012
Rated 1 out of 5 by Moore13 Cleanliness Not an Ammenity
I had to contact guest services daily. Had to call for everything from coffee cups, bed linen, to restroom cleaning. Contacted front desk with specific request to have room cleaned after returning to room at 3:30 and room was still a mess. Housekeeping showed up cleaned the room and finished in 15 minutes. Sheets unchanged and restroom not clean. Contact front desk again asking for clean sheets and restroom to be cleaned and upon return found sheets laid on the bed and bathroom still a mess. Manager (Meghan)
July 25, 2012
Rated 4 out of 5 by Roy2000 Met Expectations
This hotel is located closed to the heart of Mission Valley shopping mall surrounded by reputable restaurants and other establishments. Facilities and rooms are clean and their staffs are genuinely friendly and courteous. They recognized SPG members and offers perks without you asking for it. I wish they pay more attention to room details such as having adequate electrical outlets easily accessible for electronic gadgets and laptops. Sometimes, it requires more than 1 phone call for guest service to respond.
October 2, 2012
Rated 3 out of 5 by Teece Run of the mill Sheraton
I've had the opportunity to stay at Mission Valley 3-4 times within the last year. It doesn't really impress, but does just enough to make it a viable option for my business in the future.
Parking is $14/night, but the lot is open half the time. While this may promote dishonest parking, it also frustrates any paying customer who finds himself wondering just what the heck they paid for.
The hotel has a very decent hot breakfast on the first floor which, unfortunately, was only offered to me during one stay - the coupon was written for all 3 nights of my stay, but when I went the next morning the staff at breakfast said they had to take up my coupon. I went to the front desk to show that all three nights were written and asked for one for each morning, to which the staff refused and said it was probably a mistake or a hook-up that I'd gotten it at all. Kind of embarrassing, but no big deal - off to the lounge!
Lounge is very nice - no wine or beer for free, which Sheraton La Jolla offers, but food is decent and there's a big TV. Didn't get upgraded on any of my stays as a PLT member, not sure if they have any suites.
Rooms are clean and as expected, gym is nice,
Location is ok - nothing walkable, but a short-drive to university heights. Basically, have a car when you stay here - and pay for it!
Price is very fair - I would not hesitate to return as needed.
May 8, 2014
Rated 4 out of 5 by judy79 Club Lounge
I was not greeted, then followed as I placed food on my plate. There are no tables and chairs....the sofa's were taken an the large table had people seated that I did not know. I decided to eat in my room and the attendant told me I could not remove the food from the room. REALLY? No other Sheraton hires a policeman in the lounge. I was astonished. Take a lesson from the Sheraton in Tucson (Grant Rd)
April 2, 2014
Rated 1 out of 5 Hotel is a total mess....
Just stayed from August 6th-12th at room 511:
1.- Had to change room because of cigar odor
2.- 5th floor is falling apart, all door are dirty.. my room had at least 15 stains in the wall which I cleaned with just a wet towel. Carpet full of dirt.
3.- Found used tissues inside the bed sheets and tooth paste residuals in the sink.
4.- Presented my complain to the front desk (which had papers on the floor all over inside the desk) and no change happened at all. A/C did not work the last night we stayed
August 15, 2012
Rated 3 out of 5 by FBY7 Hotel needs a little work
The hotel staff was very helpful, professional and friendly. There was only one working elevator for the entire length of my weeklong stay. With long lines and stopping at every floor, the stairwell was the only feasible means of getting to and from my room. This was an inconvenience to any stay. Beyond that, the bed was hard and top mattress hung over the box frame due to the headboard taking up several inches at the head of the mattress. There was also a heavy feather bed on the top of the bed .
December 29, 2012
Rated 5 out of 5 by Beth41 Gorgeous and Much Better Than Expected!
We visited the Sheraton Mission Valley to attend a game at Qualcomm Stadium. The area is older, so we did not expect the Sheraton to be as beautiful and modern as it was. Everything was modern and beautiful from the lobby to the bar and restaurant. Our king suite room was amazing on the SPG floor. The only negatives I am mentioning are for management awareness, and those were the small tub/toilet area, the cable was messed up causing the TV to be pixelated, and the pull out sofa was very hard, we had maid service bring up a comforter to put over the mattress for our son. Other than that, the service was top notch, the breakfast was delicious and the location was extremely convenient as it was right across the freeway from a huge shopping and dining area and the trolley station to the stadium.
November 12, 2013
Rated 2 out of 5 by Linda1976 Very Disappointed
I had stayed here in Jan 2013 and it was a better stay than this one - Oct 2013. Since we checked in the ice machine on our floor has not worked even though each day we were told someone would be "right up" to fix it. The ice bucket was never cleaned, water dumped or new plastic bag given. Had to ask for cups on 2 occasions. Had to call to have room cleaned when it had not been done by 4pm on one day. The vent in the bathroom has never worked. The parking card key was "unreadable" on 3 different days requiring the desk to be buzzed to let me in. On one day, the desk did not answer for over 5 minutes of my waiting. All these things individually would be a nuisance but taken all together made our stay here not a good stay. I would not recommend this Sheraton and am now hesitant to stay at any Sheraton venue.
October 10, 2013
Rated 3 out of 5 by Alc69 Wi fi slow.
Wifi was very slow specially on floors 8 and 9. I stayed for a week complained about it Monday and nothing was done up to the day I checked out. Staff seem friendly and promised to do something but never did.
April 19, 2014
Rated 5 out of 5 by Gunney Very Good Experience
All was very good, Had some issues with the bed comfort. Took some time to get to sleep due to the bed firmness (too soft). Once I fell asleep I was very comfortable. Shower pressure was excellent. I will definitely be back. Great price great location.
April 14, 2014
Rated 3 out of 5 by spggoldmember2 Found blood on my sheets when I woke up
Overall the hotel is ok--the freeway side is noisy and the parking lot gate doesn't work. I had to drive through the 'out' side multiple times because the gate wasn't functioning properly. The biggest issue I had with this stay is that I found dried blood on my sheets when after my first night there--looks like they went through the wash + drier and got stuck in the material. The spot was big enough that I think the service should have noticed when they were installing.
November 10, 2013
Rated 2 out of 5 by stevena More follow though needed
Staff was very cordial but no follow up. Took four days of requests for safe to be reset. Burnt out bathroom lightbulb left on counter and not replaced. Toilet paper holder not working. Out all day and rooms not made up at 4 when we got back. Front desk said rooms could be done after 7. When we left out 7 let the front desk know we were gone and there was a DND sign on one of our rooms. Message was never transferred. Acted like it was a big deal.
Room with DND not made up.
July 15, 2013
Rated 4 out of 5 by Willy123 Felt like I was in Mexico
For 4 days during the AM meal all I heard was Spanish. Not being used softly but from all the employees in the dining area were constantly talking to one another in Spanish. Loudly, like for one end of the dining area to the other. I felt like Why? Are they talking about the guests? What are they saying? Are they talking about me?
It was just a very very uncomfortable feeling and would I would rather skip.
March 8, 2014
Rated 4 out of 5 by Sanmatfran some concern
The air condition unit was out, yet the thermometer in the room let you beleive that it is on! (showed 69 degrees) I felt hot Friday morning and thought that maybe something wrong with me! I travel with a protable Thermom/hygrom. and it showed 79F thats when I realized it is the AC! I called the front desk and they confirmed the main unit to be defective! I was a little dissapointed when no one offered anything for the inconvinience! I think some points would be in place?
May 19, 2013
Rated 1 out of 5 by KimS Would NOT recommend
Our experience was less than unsatisfactory and unpleasant. The majority of the staff that we interacted with were not very professional or friendly, and I don't know if its their computer systems or something, but everything took much, much longer than it needed to. The room did not match the room description online, and the only response I got was "Hm, we'll need to change that online." Not a pleasant experience at the hotel, will not even consider going back.
March 3, 2013
Rated 3 out of 5 by Tisha30 The reservations department provided wrong info
I selected this hotel because I read positive reviews. However, I did not have a positive stay. When I made my reservations, I was told that my stay included free parking & free breakfast at the gov't rate. When I checked in, I confirmed that information with the front desk staff as well. The next day, I went down to the eating lounge & found out after the fact that breakfast was not included & I ended up paying a high price. As i was paying, 2 other families came in for the free breakfast & were disappointed when they found out that there was no free breakfast because they too, were misinformed. The plug outlet in my room was not properly screwed in the wall & it sparked when I plugged in my phone charger. No mini fridge in room for the water I brought with me & the smoke detector went off at 530am in my room for no reason.
August 4, 2012
Rated 4 out of 5 by Rickl517 2 small glitches
Was told there was water waiting my room for me and there was none. Put the breakfast request on my door at night and it was still there in the morning.
All else in hotel was terrific.
April 14, 2014
Rated 3 out of 5 by KB901 Nice Hotel but bad restaurant
The front desk staff was very nice and friendly the room was comfortable but the houskeeping was not so good, the bath tub was kind of dirty and they olnly stocked decaf coffee. The most dissapointing part of the stay was the breakfast. They were out of most of the items and it was VERY dirty. There was food in the butter and flies crawling all over the little bit of fruit they had. I had to dig through 4 coffee cups before I found a clean one and then there was no coffee. The lady staff member was kind of rude when I asked her for coffee and she never brought it to me or refilled the pot that was out. There were several staff members standing over in the corner but they did not care about the food or the customers, they just wanted to make sure they got their vouchers. One of the worst breakfast's I have ever had at a hotel.
August 5, 2013