Rated 2 out of 5 by jldolp No free breakfast OR free WIFI
No free breakfast like they told us. Would have liked to use WIFI but we would have been charged $10 so we went to have breakfast at Perkins and used their FREE WIFI. The big water bottle was deceiving because they had a FREE one there but the big one had the same tag and in little print they had $4 on big bottle.
NO HOT TUB :(
May 19, 2013
Rated 4 out of 5 by Randall Great customer service and hotel
I was in Des Moines for work this hotel is close by the office. At first I only had two days booked of the three that I needed because that last night was booked. Matt went out of his way to help make sure I had a room that last night. The customer service from the staff in general was welcoming. Would stay here again for sure!
June 21, 2013
Rated 4 out of 5 by Shannonpar Great Hotel
We stayed at this hotel with our sons hockey team. The staff was very nice, other than one guy who was not having the boys play whatsoever. The room overall was nice. Our room the tv didn't work, but we were ok with that. When we made our reservations it said there was a fridge and microwave in our room, which there wasn't.
January 6, 2014
Rated 5 out of 5 by Marion01 Nice room and excellent staff
Rooms are clean and beds are great. The staff where ever the department are outstanding. Brian does and excellent job with the food for large groups and the front desk always recognizes us even when it been 4 month since the last time we were there. They are all just down right nice people. Thank you for a great stay. Marion
August 12, 2012
Rated 5 out of 5 by Jan66 Very nice!
This was our first time staying at this hotel. It exceeded our expectations. The staff was wonderful, very friendly and helpful. The room was very nice. It is clean. The breakfast buffet is good and the waitresses are very friendly. It is convenient to everything. We will definitely stay there next time we go to Des Moines.
March 16, 2012
Rated 3 out of 5 by DW21 Room Review
It was a cold night outside; very windy and below zero wind chills. The windows in the room were very drafty; you could see the curtains moving. Had to crank the heat to 78+ just to keep warm. The room was clean. I would recommed the hotel, but would caution against a room on the north side if it is cold outside.
March 3, 2014
Rated 5 out of 5 by Caroline45 food needs improvement
The food that was described on your menu did not match the food that was served. AT ALL
July 1, 2014
Rated 2 out of 5 by MKT64 Needs help
I asked to be as close to the elevator and instead was as far from elevator. Check in was awful with one girl that moved very slow took 40 minutes. Could smell sewer smell in lobby and in our room. Was supposed to receive a welcome gift upon arrival which I never got. Will not stay again. Staff very unfriendly.
October 15, 2013
Rated 3 out of 5 by KirsteenS Not ideal for a working visit
It as a surprise that the ethernet outlets did not work in the rooms.
I was able to work at a table in the bar, but this was distracting and also not suitable for confidential work.
The number of children attending for a softball tournament also made the hotel noisy and the pool/fitness center unavailable.
July 29, 2013
Rated 3 out of 5 by Ruth38 Not up to the Sheraton brand
House-keeping was not timely or well-done (one day skipped all together, even though I had left the room). Shuttle van service hours not conducive to early flights (I had a 6:15am flight; had to take a taxi from the hotel).
Fitness center is excellent! The man who drove the shuttle van was nice and helpful.
April 22, 2013
Rated 4 out of 5 by NoMer Just misses a few things
The property was clearly constructed for a different hotel group so the experience doesn't feel quite "SPG" though they've probably done what is possible given the structure. The suite rooms are nice but the work space is poorly lit.
May 22, 2014
Rated 2 out of 5 by MattChicago August stay
This is a decent hotel in a good location. Staff is friendly but I need to call after every single stay as room service continues to forgot to drop off the Go Green Choice card for one or more nights each time. At least one, if not two calls are required as phone calls are not returned by hotel staff.
August 18, 2013
Rated 5 out of 5 by Susan2960 Everything was Great!
We stayed just one night. This place was super great. We didn't use the food services but everything else was superior! Would stay here again.
June 16, 2014
Rated 1 out of 5 by Rkoc Bad plumbing
The room above me had trouble with the plumbing. I came back to my room late at night and found water all over the floor. Turns out one of the other people in my group also had this problem I had to move rooms at 1 am not fun. But the staff was friendly.
Breakfast buffet was weak and over priced.
March 15, 2013
Rated 4 out of 5 by TahoeTim This hotel met my needs
I thought the hotel and room were dated, but overall, it met my needs. The toilet made a god awful noise when filling up after being flushed. The food in the restaurant was great. The staff was super. The fitness room had everything I needed.
May 8, 2014
Rated 5 out of 5 by Rdr41 Delivered as promised
Nice stay, small but comfortable room, folks were friendly, more than Sufficient breakfast buffet.
June 22, 2014
Rated 3 out of 5 by School12 Disappointing
My check in experience took 4 tries before my room was available. My first attempt was upon arriving for a meeting held at the hotel. In fairness, this was before 11 a.m. check in. My next attempt was at 11:30, after that 1:00 and my final and successful attempt was at 2:30. The desk clerk (the same one each time except for final attempt) did not try to see if another room was available or make any attempt to show any amount of service. The lunch provided by the hotel was poor on the Friday of our conference there. The salad (main and only course) caused people at the conference to feel ill. One person was ill during the afternoon session and another after the session. The atrium was loud ( do to table near waterfall) and very chilly. I was disappointed in my overall stay because this hotel has been good in the past. The conference rooms were nice. Our conference did experience problems with the microphone system that caused constant crackling and feedback during 2 hours of our presentations.
October 29, 2012
Rated 5 out of 5 by Steve1968 Sheraton West Des Moines
Our stay at your hotel was excellent. The room exceeded our expectations; good value. The bed was most comfortable, the down oversized pillows very well received and the cleanliness superb. The staff was most helpful and directed us to a fine offsite restaurant and much more. We will return.
August 15, 2012
Rated 3 out of 5 by Iowan14 Noisy, understaffed
This facility, while conveniently located, is noisy and understaffed, at least during my recent stay. Food and drink service in the grill was unsatisfactorily slow.
June 6, 2014
Rated 2 out of 5 by NewYoker Is SPG recognized here?
SPG gold or platinum member check-in line is not respected in this hotel. The bath room sink drain is clogged. Internet usage fee was double charged so that I had to ask them to fix it when I checked out. Unless this is the only spg hotel in Des Moines area I won't stay here again.
January 30, 2013
Rated 5 out of 5 by Christine67 Recycling bins
I appreciated the hotel's efforts to offer recycling opportunities for the guests. I was pleased to see containers in each room. My suggestion would be in the lobby to make a sign on the recycling bins. I don't think it was clear that there was one for trash and one for recycling.
July 15, 2013
Rated 5 out of 5 by AaronDR Another Great Stay
Yet another great stay while traveling on business
June 24, 2014
Rated 5 out of 5 by polkcityparty convenient location
Hotel room was very comfortable. glad that I upgraded the room for the extra space.
easy access to I-35 for travelling in the area.
requested early check-in, which was available.
May 28, 2014
Rated 2 out of 5 by Harleyfan Over priced
Room was small, bathroom was smaller. No frig, microwave, I was there 3 nights. Club Room had a nice breakfast but veggies and trail mix at night. No sign saying there was a cost for drinks. Got a tab at the end. Few SPG facilities charge. If they do, they tell you. No notice.
May 28, 2013
Rated 3 out of 5 by Dav2013 WiFi - elevator - check out
The wifi is not free in the rooms. You need to pay $10.00 every day.
There are not stairs availables to up/down between levels. The elevators are full most of the time and we had to wait around 5 minutes to take one.
The check out was a 10 minutes wait before we can do that.
June 25, 2013
Rated 4 out of 5 by Brasil51 The Gym
Great machines. Problem is the people who use them can't be bothered to wipe them down with the provided towels. Hotel needs to post a reminder on wall in front of equipment. Kind of disgusting. You'd think adults would want to clean up after themselves without being told.
October 3, 2013
Rated 4 out of 5 by Scott44 Hotel was okay
Everything was okay except the room had a real bad odor. it seemed like housekeeping used way to much air freshner to hide either a smokng smell or a pet smell from previous guest. Plus all the drawers were open when we enter room like it was not inspected the room was 203
July 20, 2013
Rated 5 out of 5 by ndm1986 Amazing Hotel!
This hotel is excellent. I completely recommend staying here to anyone traveling in the Des Moines area for business or pleasure. Sara and Moe that work in the lounge upstairs are absolutely phenomal employees who care about the folks staying in the hotel. I will be back!
October 15, 2012
Rated 5 out of 5 by LSBA Top Accomodations and Care
My short stay at this hotel was outstanding. The entire hotel was spotless; staff were courteous and helpful and the food was excellent. Room service outperformed the time they estimates and picked up the tray in a timely manner as well. I'd highly recommend staying here.
January 23, 2013
Rated 4 out of 5 by KenM 2nd Stay
This was our second stay at this property. My SPG status was acknowledged and we were upgraded to the Club Level and a bigger room. While we were just driving through and spent <12 hrs there, it was warm and inviting, and all the staff were very friendly and sociable.
December 6, 2013