Rated 4 out of 5 by GPGP Concierge Lounge
The gentleman in the concierge lounge was exceptional very friendly, helpful and accomadaiting.
August 6, 2014
Rated 1 out of 5 by Rkoc Bad plumbing
The room above me had trouble with the plumbing. I came back to my room late at night and found water all over the floor. Turns out one of the other people in my group also had this problem I had to move rooms at 1 am not fun. But the staff was friendly.
Breakfast buffet was weak and over priced.
March 15, 2013
Rated 5 out of 5 by Sunshine123 Sunshine
The room was clean and very comfortable.
August 11, 2014
Rated 3 out of 5 by School12 Disappointing
My check in experience took 4 tries before my room was available. My first attempt was upon arriving for a meeting held at the hotel. In fairness, this was before 11 a.m. check in. My next attempt was at 11:30, after that 1:00 and my final and successful attempt was at 2:30. The desk clerk (the same one each time except for final attempt) did not try to see if another room was available or make any attempt to show any amount of service. The lunch provided by the hotel was poor on the Friday of our conference there. The salad (main and only course) caused people at the conference to feel ill. One person was ill during the afternoon session and another after the session. The atrium was loud ( do to table near waterfall) and very chilly. I was disappointed in my overall stay because this hotel has been good in the past. The conference rooms were nice. Our conference did experience problems with the microphone system that caused constant crackling and feedback during 2 hours of our presentations.
October 29, 2012
Rated 5 out of 5 by Steve1968 Sheraton West Des Moines
Our stay at your hotel was excellent. The room exceeded our expectations; good value. The bed was most comfortable, the down oversized pillows very well received and the cleanliness superb. The staff was most helpful and directed us to a fine offsite restaurant and much more. We will return.
August 15, 2012
Rated 2 out of 5 by NewYoker Is SPG recognized here?
SPG gold or platinum member check-in line is not respected in this hotel. The bath room sink drain is clogged. Internet usage fee was double charged so that I had to ask them to fix it when I checked out. Unless this is the only spg hotel in Des Moines area I won't stay here again.
January 30, 2013
Rated 5 out of 5 by Christine67 Recycling bins
I appreciated the hotel's efforts to offer recycling opportunities for the guests. I was pleased to see containers in each room. My suggestion would be in the lobby to make a sign on the recycling bins. I don't think it was clear that there was one for trash and one for recycling.
July 15, 2013
Rated 4 out of 5 by Louy Friendliness/cleanliness
We very much enjoyed our stay here in DeMoines. The Sheraton West staff were friendly from check-in to check-out. I was also impressed with the cleanliness of the room.
July 14, 2014
Rated 2 out of 5 by Harleyfan Over priced
Room was small, bathroom was smaller. No frig, microwave, I was there 3 nights. Club Room had a nice breakfast but veggies and trail mix at night. No sign saying there was a cost for drinks. Got a tab at the end. Few SPG facilities charge. If they do, they tell you. No notice.
May 28, 2013
Rated 3 out of 5 by Dav2013 WiFi - elevator - check out
The wifi is not free in the rooms. You need to pay $10.00 every day.
There are not stairs availables to up/down between levels. The elevators are full most of the time and we had to wait around 5 minutes to take one.
The check out was a 10 minutes wait before we can do that.
June 25, 2013
Rated 4 out of 5 by Brasil51 The Gym
Great machines. Problem is the people who use them can't be bothered to wipe them down with the provided towels. Hotel needs to post a reminder on wall in front of equipment. Kind of disgusting. You'd think adults would want to clean up after themselves without being told.
October 3, 2013
Rated 4 out of 5 by Scott44 Hotel was okay
Everything was okay except the room had a real bad odor. it seemed like housekeeping used way to much air freshner to hide either a smokng smell or a pet smell from previous guest. Plus all the drawers were open when we enter room like it was not inspected the room was 203
July 20, 2013
Rated 5 out of 5 by ndm1986 Amazing Hotel!
This hotel is excellent. I completely recommend staying here to anyone traveling in the Des Moines area for business or pleasure. Sara and Moe that work in the lounge upstairs are absolutely phenomal employees who care about the folks staying in the hotel. I will be back!
October 15, 2012
Rated 5 out of 5 by LSBA Top Accomodations and Care
My short stay at this hotel was outstanding. The entire hotel was spotless; staff were courteous and helpful and the food was excellent. Room service outperformed the time they estimates and picked up the tray in a timely manner as well. I'd highly recommend staying here.
January 23, 2013
Rated 4 out of 5 by KenM 2nd Stay
This was our second stay at this property. My SPG status was acknowledged and we were upgraded to the Club Level and a bigger room. While we were just driving through and spent <12 hrs there, it was warm and inviting, and all the staff were very friendly and sociable.
December 6, 2013
Rated 5 out of 5 by spg64 Great and comfortable
This was one of the best Sheratons I have ever stayed in. Met some friends for a weekend of cards and the hotel provided us with a salon to play all weekend! The club room - clean and comfortable. Room was very nice and the bed was great! Will definitely return again!
August 8, 2012
Rated 5 out of 5 by CKDC Great team!
Everyone we interacted with was helpful and courteous. Great staff!
July 31, 2014
Rated 5 out of 5 by sah711 We always love this hotel
This hotel is always a wonderful place to stay.
We generally stay here 3-6 times a year. We are allowed to have our dog stay too. We also really enjoy the privilege of the hospitality lounge due to our SPG status and we especially enjoy the host of the lounge- "Mo".
March 18, 2013
Rated 4 out of 5 by Jamoke123 Good spot
A friendly staff and all the amenities in an aging but well-maintained facility.
July 28, 2014
Rated 4 out of 5 by TahoeTim This hotel met my needs
I thought the hotel and room were dated, but overall, it met my needs. The toilet made a god awful noise when filling up after being flushed. The food in the restaurant was great. The staff was super. The fitness room had everything I needed.
May 8, 2014
Rated 4 out of 5 by NoMer Just misses a few things
The property was clearly constructed for a different hotel group so the experience doesn't feel quite "SPG" though they've probably done what is possible given the structure. The suite rooms are nice but the work space is poorly lit.
May 22, 2014
Rated 2 out of 5 by baseballdad Sheraton Flag?
We have stayed at this hotel a number of times. It lacks features often found in cheaper and more accommodating hotels. We were required to stay there as it was a group event. The commons area is very small. One would think with such a large hotel, and much unused space, you would have a place to congregate however the staff will not allow more than few people to gather even if you are not being loud or disruptive. The bar is not reasonably priced. They will allow the ballroom door to remain open and DJ music to blare after ten o’clock. A glaring double standard to their peace and quiet issue. The property is showing its age with worn carpet and broken light fixtures. Elevator service is very slow if there are very many people staying there. The fake plants are not dusted and decor is dated. Overall we were not made to feel all that welcome. To top it off we were charged for bottled water that we never touched. We called several times to have charges reversed but have been unsuccessful, in fact they are just non responsive.
May 28, 2012
Rated 1 out of 5 by pcmx Don't bother
How this place is currently getting four stars is a mystery to me. I am a frequent business traveler and this is one of the worst hotels I have stayed in lately. It all started with having to fill out a guest card at the front desk, even though I am a Starwood Preferred member. Why? Then I get to ride the painfully slow elevator through floors of stained brown carpet to arrive at a matchbox size room. I thought, "At least it's a corner room." Ordered food delivery and it was held at the front desk. If I would have known that, I would have just went out. Watched TV until the rain knocked it out. Tried to use internet with several hundred softball girls staying here. Yeah, no. Then the best part of the corner room is that there is an ice machine directly outside my door with a dozen people filling coolers at 5 a.m. If I could give negative stars I would. Not to mention the fact that my SPG account was "inactive", requiring me to call them, plus wiping out all of my previous points. I will be avoiding Starwood hotels from now on.
July 24, 2013
Rated 4 out of 5 by FrequentTraveler13 GOOD IOWA SPG HOTEL
This is a cozy little Midwestern property. You need to have a car here otherwise you will be stuck here. Iowa has its own charm so does this hotel. The staff was helpful and friendly. If for whatever reason you are in the Hawkeye State check this hotel out.
March 22, 2013
Rated 5 out of 5 by Gerry7 Impressive Staff
I stay in a lot of hotels and the facilities were pretty good considering the area. What really made this a stand out for me was simply the people.
The staff made me feel so welcome from the front desk to the restaurant, every need was met with follow up.
June 29, 2012
Rated 4 out of 5 by Whiteglove Sign in the Night
Just driving through your city late
& saw the Sheraton sign in red!
July 27, 2014
Rated 5 out of 5 by spotteddog 2 Things Missing
The Sheraton West DesMoines is a beautiful Hotel, with an excellent staff, and very nice rooms. The only two things I missed in my room were a small refrigerator, and a ceiling fan in the bathroom. Thank you for accepting cash for my room and deposit!!!
August 1, 2012
Rated 2 out of 5 by Oppie12 This hotel requires updating
Hotel is outdated and in need of renovation. Not worthy of the Sheraton-brand name. Service-wise, I would think that house-keeping has a standard list of items that need to be re-freshed/re-filled in the room on a daily basis. This was not the case.
October 17, 2012
Rated 4 out of 5 by RS99 10 Stays at The Sheraton West DesMoines
My wife, son and I stayed 10 times at the Sheraton West DesMoines over the past 6 months. We were very happy with the atmosphere, comfort, food and level of service that we received during every stay without exception. Our dogs loved the hotel too!
March 15, 2013
Rated 4 out of 5 by Paul5345 Nice
Very comfortable rooms; plenty of space; very good breakfast. Wifi worked great.
Only comments otherwise was two elevators for a hotel this size led to waiting.
Also the 'club' on the club level had very limited access compared to other Sheratons.
August 18, 2013