Rated 5 out of 5 by RMHA Thank you
Great service at the pool, bar and concierge. Thank you, excellent couple of days. The cab ride to SNA, Johnny's was terrific.
August 14, 2014
Rated 3 out of 5 by Beebe17 Convenient location
Hotel is conveniently located very near Disney Parks. The lack of a buffet restaurant for breakfast, specially when traveling with children, makes morning meals kind of a hassle, since the only restaurant available for breakfast on the premises has amazingly poor service.
Room was satisfactory, in agreement with price paid. Great service at the bar for quick meals in the evenings.
July 30, 2014
Rated 2 out of 5 by mauija less than optimal
We were quite dismayed to be awakened early in rm 128 by vigorous pounding, drilling & hammering. We didn't ck in til 11:30pm & expected a quiet rest. We were not informed of any construction nearby. Also, the mattress nearest the door was all springs & no support. It needs to be discarded. As along time Sheraton member & airline employee, I was quite sad at all of this.
July 28, 2014
Rated 3 out of 5 by halfwashed Handicap room and wifi problems
the room was fine but there were some problems with the handicap bathroom
the shower had two heads, one was unusable because when it was turned on it immediately flooded the bathroom floor, there was no way to adjust this head so that the flooding would not happen
the second shower head was a "hand held" but it was bolted to the wall so that the position could not be fixed, and the default postion was that it sprayed the wall. it was pretty tricky trying to actually get the water to hit you, and only worked if you were facing the wall, forget washing your back
the wifi was really a problem, slow and only worked in the room. I was never able to get wifi in the meeting rooms. This is just not acceptable in this day and age, imo.
July 14, 2013
Rated 3 out of 5 by beardedmeerkat close to Disneyland
I like that it was a short walk to Disneyland. Other than that the hotel is okay. There was some construction going on which I was not told about in advance. It sounded like someone was pounding on the walls next to and above me. I asked about it at check out and was told the construction was being done on the higher floors and I should not have heard anything. Well I did. The front desk clerk did credit two nights of parking so I will give her credit for that. However I should have been told about the construction/noise in advance. The pipes were so noisy. I could hear the pipes every time someone took a shower or ran the faucet in the adjacent rooms. There isn't anything special about the hotel. I liked that there was a coffee shop that serves Starbucks.
May 29, 2014
Rated 4 out of 5 by Lat25 A resort feel...
Very nice, clean, great pool area, rooms have great views. We had a good time and stay at this hotel, my opinion it has a resort feel to it; which is great when on vacation, the location is great to restaurants and all Disney land parks...
We were disappointed with there parking fees, we have stayed at many other hotels that do not have these fees... Being that the car is expensive as it is with limited shuttle access plus the parking rate for every night was a bit to much.. The other issue we did encounter was our last day when I called for check out time we were told 3 times that it was at 11:00 when all our emails clearly state 12:00, we did not make it an issue because we chose not to but this was clearly a misunderstanding...
June 26, 2013
Rated 4 out of 5 by VisitorAug2014 Recent stay
Room was clean and bed very comfortable. Facility was well kept.
No free parking or Internet. Had breakfast at Molly and the food isn't good. Found that my credit was charge for some unknown reason. Can't get thru their phone system last 24hr to clarify.
August 5, 2014
Rated 5 out of 5 by GManPSU Surprised business traveler
I was surprised to have such a great experience at a "Vacation Hotel" as a business traveler. The staff went above and beyond to ensure a SPG member was recognized, remembered and taken care of during my stay.
To start at the Club. Naz was amazing as she made all guests feel special from remembering what they had the previous night to welcoming back the regulars.
Then I went to dinner and Alex was great helping me choose a great meal.
The entire staff help to make this a great stay
I do have one complaint that the Hot tub was only 90+ deg and not HOT.
May 13, 2013
Rated 5 out of 5 by seggie Return visit as great as the first
I was at a conference at this hotel. 2nd time and just as good. I had a pool view which was quiet. Beds were comfortable and bedding was rich and luxurious. 2 free bottles of water, refrigerator, and room safe were all a bonus. We took a cab to Downtown Disney and walked to the Garden Walk to shop and eat. On a really personal note, I got the flu while there (not their fault) but they even asked if I needed a doctor. I was impressed and thankful. Rooms were really clean. I did not partake in the pool but did have yummy chicken soup at the restraunt.
February 10, 2013
Rated 5 out of 5 by IIoveSF Great location for visiting Disneyland
We loved everything about this hotel except for our check-in. The woman at the front desk was not friendly or helpful. She did not acknowledge our gold status at all. I had to ask about possible upgrades, which she declined and had to ask about the gold level perks. We had booked the club level, but she did not tell us the hours it is open or any info about it. You know what they say about first impressions! Well, I am glad to say that our stay there was great. The room was very comfortable, club room was great and the girls that worked in the club room were more than helpful and friendly. Easy walk to Disneyland. Paid parking, they let us leave our car there while we were at Disneyland the first morning since our room was not ready yet.
May 25, 2013
Rated 2 out of 5 by DSpence Needs Improvement
The hotel staff was not friendly or helpful; they barely spoke to you even when spoken to. The lock on my door broke twice, my calls to the operator were passed around several times to different Dept and sometimes to the incorrect Dept, one of the phones in the room did not work and there was no placement of the hotel food service menu or information regarding the hotel, very disappointing.
July 21, 2014
Rated 4 out of 5 by FamOnVacation Good location for Disneyland and DCA
Hotel location is good if you don't want to stay in a Disney hotel. It's a short walk to both Disneyland and Disneyland California Adventures.
We usually stay at Sheraton hotels and this particular one fell a little short of expectations. The TV remote didn't work, coffee maker didn't work, and had a leaky faucet. The walls seemed to be thin because we were up part of the night by the neighbor hacking and coughing. Aside from the neighboring hacker, the staff was good at replacing the remote and coffee maker, and fixed the faucet.
My only suggestion is that they at least test the remote and coffee maker during each clean up for the next occupants. Still taking into consideration my overall experiences with Sheratons, I still recommend it.
April 15, 2012
Rated 1 out of 5 by LoveKC Unpleasant Stay
Booked my reservation Feb 2012 for a July 2012 stay using Starwood points as I am a SPG Gold member. We were attending a Kenny Chesney/Tim McGraw concert at the Angels Stadium with another couple so I booked (2) rooms. We arrived at the Hotel at 3pm and were told the room was not ready to come back at 4pm. We left to eat an early dinner, and returned to the hotel at 5pm only to be told our rooms were still not ready, (the concert start time was 4:30pm.) I was told because my reservation had a "special request" that was why our rooms weren't ready. My "special request" was to try to put our 2-rooms on the same floor and close together if possible, how dare I want to be near our guests! Also, I was told they didn't expect to be so busy due to the concert. (?) I thought that's why we need to make reservations. The gave us 2-rooms on separate floors and we took room 140. 7:30am I kept hearing a door slam and was sure our room was near the ice machine or a guest kept opening and slamming their door. Nope, every room door slams shut if you don't hold it and gently close it. So if you want to sleep in don't stay at this hotel or near room 140. Oh and the tub didn't drain, had to stand in bath water while showering. I NEVER do reviews, but I felt the need to share my experience because I read reviews to help me determine if I want to stay at a hotel. The grounds are beautiful :)
July 19, 2012
Rated 1 out of 5 by esm2012 Worst experience at a Starwoods property
So we arrived at 130am - I had to be up for 6am to get to my conference on time - the door keys didn't work - we couldn't get into the hotel - another guest let us in - then the keys didn't work in the door - they eventually sent someone up to assist - we explained that we were exhausted could they please give us NEW keys and slide under the door that NEVER happened. When I arrived I asked for my Gold amenity - she stated I wasn't Gold - I asked her to check as I knew I was - she starts looking for me - I stated my number and she keyed it in -and states well on my booking you don't look Gold - no apology or anything. She didn't offer to upgrade our room - we weren't even on a Gold preferred level. We had asked for extra shampoo - the next day we get NO shampoo, conditioner etc. my partner was angry at the lack of attention. We were trying to figure out what to do one evening with the concierge and I guess there's a 2 question limit as we were talking another guest handed him his receipt for his luggage and without a word he left - leaving me stunned. I was going to complain when I handed back my keys but they were snatched and he left without giving me the chance to comment. I would NEVER recommend this hotel - I will be posting on Trip Advisor to stay at another hotel - much nicer hotels and if you want the budget experience as we had - then stay at one of the cheaper chains conveniently located close by.
October 29, 2013
Rated 4 out of 5 by Bill1868 This hotel has consistent service.
I've stayed at this hotel several times in the past and have had a positive experience. Staff was responsive, amenities were good, rooms were comfortable, location was ideal to Disneyland, and hotel was maintained well.
August 3, 2014
Rated 5 out of 5 by Jennifer37 A great pick for the Disneyland area
I was here on business for a conference and every bit of this hotel stay exceeded my expectations. This was my second time at this hotel and I would choose it again if/when returning to Anaheim. Very close walk to Disneyland and restaurants, staff were very friendly and accommodating, rooms were clean, fitness center had new and clean equipment. My only gripe is that the gift shop and cafe wouldn't permit room charges - a pain when you're running around to conference events and may not have your wallet handy. Other than that, a great stay.
July 2, 2012
Rated 4 out of 5 by kat0814 Great Services
Hillary Burden, manager of guest communication was great helping with reservation needs. Great services in general all around resort.
August 5, 2014
Rated 3 out of 5 by Luvtrvl Not so friendly this visit
I stay at this hotel 2-3 times a year. This is the first time I had a less than adequate room. Being Platinum I expected the best available. Got a room overlooking construction site that started working at 7 am! When called front desk "Dylan" in a condescendingly, rather rude tone, told me the hotel was "filled" and that it was the "best available room". I've been here two nights and my floor doesn't appear to be full. The staff weren't as friendly as previous visits and facilities seemed a tad more tired. Place needs some modernization.
December 3, 2013
Rated 3 out of 5 by MKAnderson Average hotel
The hotel is much further from Disneyland Resort than I thought. It's a long walk in the heat or late at night with small children.
August 4, 2014
Rated 2 out of 5 by sheela hotel needs improvement
checked in and called front desk, the closet mirror and sink is dirty. said they would send some one...no one ever cleaned it, even though I called and told them 3 times and stayed for 5 days. hotel is very very old, rooms are old with some new carpet and wall paper. bathrooms are very old and extremely small. rooms is very small too. very close to disney
July 16, 2014
Rated 4 out of 5 by prekichi Fireworks
I enjoyed the Disney Land fireworks a lot. Nothing cut my view. The room is perfect.
August 3, 2014
Rated 5 out of 5 by Clif1 Great stay
I enjoyed my stay in the Sheraton Park. I came for a business trip and receive excellent service. Alma did our check in and she was just great accommodating all our needs. I was upgraded to club floor. The room was spacious and my bed was very comfortable. Internet service was fast. At the club floor breakfast selection was ok, with no hot items available. I used the gym which had a good selection of cardio machines and free weights. Parking is charged. Overall very happy with my stay. looking forward to return in December.
July 15, 2013
Rated 4 out of 5 by Elizabeth425 Great hotel for Disneyland vacation
Great value, friendly staff, quiet room...about a 15 minute walk from Disneyland. We upgraded to the "Club Level" and saved money on meals with the continental breakfast and the appetizers & beverages from 5 to 7 pm each day. View of Disneyland was nice for watching fireworks in evening...otherwise the south-facing view is nice as it overlooks the pool. I'm ready to make a reservation and return next year!
July 5, 2014
Rated 1 out of 5 by disneyphotogirl Not Happy!!
I would have given this review an average overall rating because we weren't happy that the carpet in our room was stained and that there seemed to be an issue with the A/C- but after what happened the morning we checked out- I have to say that our experience was completely unsatisfactory. This is the reason why:
The biggest disappointment was when we received the bill under the door, found that an internet charge was on our bill and then I called to ask about it. We never used the internet- in fact we didn’t even bring our computers with us. When I called this morning to ask about the charge, it was implied that I was lying. Really???? Are you kidding me??? I was told by the front desk that internet access was used at 11:00-something that night. There are so many problems with this:
1- Like I mentioned, my husband and I didn’t even bring our computers. When I mentioned this to the front desk I was asked if we had cell phones. I said that we did and was told that the internet could have been accessed from our cell phones. I told him… no, we didn’t, because…. (see point 2)
2- At 11:00- something that night (when the internet was supposedly accessed) we were still at Disneyland and did not even return to our rooms until 12:45 in the morning.
3- Upon check in, we were NEVER even told how to access the internet.
As the conversation progressed (after telling him that we weren’t even in our room at the time the internet was used) he became accusatory and his tone of voice changed to being extremely rude. He then told me that he would “just this one time” take the charge off of our bill but that the only way the internet charge would show up was to log in using the room number and our last name…. which again was news to me since NO ONE EVEN TOLD US HOW TO ACCESS THE INTERNET!! I don’t know how the charge showed up on our charges, but to sit there and basically call me a liar when there is such thing as… oh I don’t know… computers messing up, people hacking in, etc…. is completely and totally unacceptable!!!
September 30, 2013
Rated 1 out of 5 by Paulpnz The terrible reception staff SPG emmploy
I booked this hotel using an internet provider, i tried using your site but the difference in price was to much. When i booked in the first thing reception told me was they did not have to honour my booking for a room with 2 queen beds because i had not booked direct. I was travelling with my wife and daughter. Then quit strongly told that they would ignore my starwoods preferred guest card because i had not used your web site. We where then given room 201 which is directly over the "pump room" the noise all night was terrible. They grudgingly moved us the next day, telling me " well the room opposite have not moaned" they where the most unhelpful reception staff i have ever met. When we asked for coffee because none was left it never appeared. The hotel is a joke!
August 18, 2013
Rated 1 out of 5 by NoRespect Ignored, overcharged, and no help.
At checkin, I was the only one in line and yet stood there for 5 minutes before anyone asked to help me. I was charged for parking on the grounds of MY hotel. I carried my own bags up and down elevators, one of which was out of order, and wasn't allowed a bell cart to help me with this. We walked a mile each way to Disneyland because there was no free shuttle. We eat snacks because there was no continental breakfast. My gripes were disputed at checkout, and my final Visa charge is now higher than the checkout amount.
March 28, 2013
Rated 4 out of 5 by mommyof2toddlers first meeting set everything
For the duration of our stay everything was good EXCEPT the lady that helped me when I first checked in. It was myself and my two toddlers checking in at 8pm (after a fun day at disneyland). A forced Hello and a rude and sour face was all I got the entire time. And when asked about Valet and self Park (I did valet park when we arrived), she reply with one word answer. No help, no comments, no concern if we were okay or need anything else. ..With that kind of attitude why bother. I maybe new SPG member but my husband is a long time member and the only reason why I signed up is because his in the service and I sometime need to book a room for myself and our kids while his away. And if this is how we get treated while his away then why do I even bother!!! She ruined my night!!!
June 20, 2013
Rated 2 out of 5 by DAZ135 Issues with cleanliness
We chose this property based on its proximity to Disneyland, which is easily within walking distance. While our room was on the opposite side, the rooms facing the park do have a nice view into California Adventure, and I imagine a nice view of the park's fireworks.
The room itself was reasonably comfortable, but I had serious doubts about its cleanliness. This was because the very first thing we discovered upon entering the room was a pair of underwear left on the bathroom floor by the previous occupant!
I had the front desk send housekeeping to re-clean the room, but then I wiped everything down myself. I couldn't wipe that memory away, but I felt a little more assured after cleaning the room myself. Which admittedly is not what one expects to do when staying in a hotel.
December 13, 2012
Rated 3 out of 5 by regularguest25 Overall fine and comfortable place but not without a few concerns
I stay at this hotel pretty frequently. One time, I was checking out and asked if I could leave a bag with the guest services over the weekend since I was coming right back the next Monday. I was traveling over the weekend and it would've been really nice not bringing all of my bags. An employee at the guest services told me that it's a liability for them to hold my bag over night and wouldn't even flinch.
I've stayed at many different hotels and all of them always gladly stored my bag when I asked. This is a very common experience and I was very disappointed by the way the employee talked to me and wouldn't even think to accommodate a regular guest like myself. My experience with the rest of the staff has been very positive. Staff members are the club lounge are excellent and very friendly.
April 3, 2014
Rated 5 out of 5 by abenanc Always feel welcom
I always choose this hotel for my get aways, this time I was there not for pleaure, for an illness in the family and the staff made sure I was taking care of.
July 24, 2014