Rated 4 out of 5 by GooseMan Too Green
I appreciate the efforts to be green, but watch out - they will automatically "enroll" you in the "go green" program and not provide maid service in exchange for a $5 voucher. You are supposed to put a hanger on your door, but 2 of 3 days I didn't request it and still got green service.
January 31, 2014
Rated 5 out of 5 by braxton123 Billing question
I gave my Discover card for holding purposes only and have noticed I have a total of $100.00 pending for our 2 rooms. My husband paid with his Business Credit Card and I understand having a card to hold for "extras" but as of today 3/4/13 I am still noticing a $100.00 pending on my Discover card. Overall the stay at your hotel was great BUT would have appreciated complimentary tea.
March 4, 2013
Rated 5 out of 5 by AugustConference Great Hotel
I stayed at the Sheridan at Keystone for two nights while attending a conference. The staff was great, the room was clean and comfortable, and the view from my room was excellent. The conference facilities were great. Meeting rooms were good sized with good AV equipment. The break session food and drinks and the lunch meals were very good. I would recommend the Sheridan.
August 19, 2013
Rated 5 out of 5 by Esther Women's Retreat "Transformed"
Hotel staff "right on the spot" in providing additional chairs as needed for overflow participants. Friendly staff, no matter who they were, greeted people they passed in the corridors. Snack and meal staff greeted people with smiles. I heard no complaints with the meeting room temperatures as often is the case in other facilities - too hot - too cold - not the case here.
March 3, 2013
Rated 4 out of 5 by nice ms. lady
I only have one complaint, They put me in room 520 witch was right by the elevator. All I heard all night and all day was the elevator going up and down. When the rooms are assigned customer need to to be inform of that have an option in changing rooms. i was going to asked to be changed but I had a busy day and did not get ask to be changer so I had two sleepless nights
February 18, 2013
Rated 4 out of 5 by Harv My stay was almost perfect.
My stay at the Sheraton was almost perfect. I stayed for three nights, the beds are very comfortable. However, each morning when I got in the shower there was no hot water. When I called the front desk I was told "Let the water run for 10-15 minutes it will warm up". WHAT? Who has 10-15 extra minutes each morning to let the water run? Like I said, almost perfect.
April 29, 2013
Rated 5 out of 5 by LisaRN Great Time
My daughter (from Illinois) and I (from Indiana) met and stayed here while in Indy to do wedding planning. We were very pleased with the price and quality of the accommodations. My son who lives in the area and his family also came and spent some time with us at the hotel. Comfortable, safe, and clean. We will definitely stay here again.
November 12, 2013
Rated 5 out of 5 by rucn2020 Richard is outstanding.
We really had a great experience at our stay last weekend. Richard at the front desk greeted us and he was very pleasant and genuine. As a SPG Platinum, he was very generous with an nice upgrade - one of the firsts I've had with this hotel. The room was fantastic, clean, and comfortable. Thank you for a great stay, we will be back - and thanks to Richard.
May 9, 2012
Rated 5 out of 5 by Jones8711 Hotel was exceptional
The Hotel has been updated and it shows
February 18, 2014
Rated 2 out of 5 by Sheri26 Not impressed by corner room
The room I was in was located at the complete end of the hallway next to the stairwell, which for a female traveling alone is scary. It was a corner room which was very small and the bathroom was small. There was limited counter space, and no towel holders available for the counter sink. I think all rooms should offer a refrigerator and microwave.
March 15, 2013
Rated 4 out of 5 by ske214 Front Desk
When I checked in and received my room keys, the front desk person did not tell me that I was getting a handicap accessible room. I came back and switched rooms. She said that was the only king bed available. She should have informed me of that before I went to my room. Otherwise everything was fine. I ended up in a room with 2 double beds.
June 13, 2013
Rated 5 out of 5 by Pandez Love the Keystone Sheraton!
Spent the last weekend at the keystone Sheraton. Was not my first time there and I certainly hope it won't be my last! Very clean. Easy access to wonderful shopping nearby. Lots of awesome places to eat within a short walk and/or drive. Very clean hotel and professional staff met all my needs. Thank you Keystone Crossing Sheraton!!
August 13, 2013
Rated 2 out of 5 by TwoGuests Dirty Hotel
I had a room for three nights for the IndyFurCon event. I only stayed one night. I was disgusted by the dirtiness of the hotel.
-Upon entering my room there was a stale odor.
-Two of the lights in the room did not work due to burnt out light bulbs.
-Though the beds were made it looked like somebody has been laying in them.
-The carpets were not vacuumed. Next to the side of the beds were crushed crackers.
-One of the three waste baskets had trash in them.
-On the bathroom floor there were peanuts under the sink, an almost empty roll of toilet paper with no replacement to be found and the bathtub was clogged (the water drained out very slowly).
-The furniture looked like it had not been cleaned. You could see finger prints and marks all over the glass tops, mirror, tv screen and dirty clock.
I will NEVER stay at this hotel every again. It was so gross that we only stayed for the one night out of two and went to a different hotel due to it being so dirty.
August 13, 2013
Rated 4 out of 5 by Nikki15 Stay
Very good it is a good hotel
February 15, 2014
Rated 2 out of 5 by Digger Amenities Not Good
While I found my room and the rest of the hotel clean and attractive, and the staff was excellent, I found no in-room amenities and had to pay extra for Internet service. Don't have those issues with other chains. The restaurant charges were terribly high. Went out a lot. Plenty of restaurants along 86th/82nd Street to choose from.
February 25, 2013
Rated 2 out of 5 by Jimbo1110 This place needs help...
For the price I expected a sink stopper that works and outlets in the lamps that actually are not so worn that they will tightly fit a plug in for a charger. In addition...the housekeeper never showed before 1:00 on the days we were staying overnight but knocked on the door on the day we were checking out at 9:00 in the morning.
August 13, 2013
Rated 4 out of 5 by Jim6 Parking Sucks
It is interesting that this hotel took the customer parking conveniently located in front of the hotel and made it valet. Now guests must either go around to the back of the building to park or go through a side door, across the street and into a dark garage to park. Why? Front desk says stop complaining it isn't that far to park
June 3, 2013
Rated 4 out of 5 by Lacy Good Night's Stay
Quick business trip to Indy and this Sheraton was close to our seminar. Ease of parking, quick check-in, pleasant staff. Everything very clean and comfortable. This was a great hotel to stay and breakfast in club lounge was very good with a very sweet lady to help us with the coffee maker. I would highly recommend this hotel.
August 15, 2013
Rated 5 out of 5 by CYD65 Outstanding Customer Service
I recently attended a 2-day business conference at the Sheraton at Keystone Crossing.
Simply amazing customer service provided by the staff including the front desk and room service.
Check-in and check-out was quick.
Room was virtually spotless.
Room Service price
August 30, 2013
Rated 5 out of 5 by Tora Excellent weekend!
I was there attending the IndyFurCon event, and had yet another weekend of fun. This is the second year ive attended, and have loved the hotel every time. The staff is always so friendly, and all my needs were met promptly. I love the new renovations made on the second floor as well!
thanks guys, i will be back.
August 13, 2013
Rated 3 out of 5 by A123 Green Program
The Green Program is an innovated new idea but guests need to understand that it means no one will come to the room daily to clean, replace towels, make bed, etc. This was not explained to me at check in so I was surprised the second night of my stay to find my room as I had left it in the morning and every day thereafter.
May 18, 2013
Rated 5 out of 5 by German50 Keystone Crossing Awesome Experience
I was on business trip from September 15-18 and happen to also be my anniversary,my wife decided to a company me. I just wanted to give recongnation to 2 staff members Natasha at the front desk when you check in for providing us with excellent customer service Sunday night that was very special to me and my wife that went above and beyond, but also Tamera on Tuesday night that provided great customer service on the 12th floor willing to services us. The hotel is very clean apperance inside the lobby and out & hallways were in good shape. 2 thumbs up!! The only 2 things I have to say negative is the gentlemen on the 12th floor Sunday and Monday was hidden in the back room by the food on the 12th floor the entire time never once came out to offer any beverage almost like he didn't want to be bothered. Bad!!! He was late serving food on Monday night. Don't remember the women in guest customer service Sunday night but was very rude. Seem to me looking for a confrontation.
September 19, 2013
Rated 4 out of 5 by FS427 Indy Sheraton Keyston Xing
The Hotel and Room 506 was actually very good except there was a moderate smeel pof chlorine as if the room was over the hotel swimming pool
January 29, 2014
Rated 4 out of 5 by marathoning Convenient Overnight
We stayed here for one night during the Monumental Marathon. It was about 1/2 hour from downtown but getting back and forth was a breeze, and there was a lot to do near the hotel. Long lines at checkin and checkout, but service was great when you finally got to a representative. Room walls were thin.
November 3, 2013
Rated 3 out of 5 by Tomu Not a stellar experience
Although this hotel has some nice points: pleasing decor, good location, nice facilities, and a friendly staff, the bathrooms were cramped and difficult to use, the lighting was dim and seating was uncomfortable. But the thing that really disappointed us in this experience was the fact that we called the hotel ahead of time and were assured that a refrigerator would be placed in our room but were told on check-in that none were available. And, although also assured a microwave oven would be available in the concierge room for our use, the only one was located in the locked kitchen area, off limits to guests. I have medication and special dietary needs that require refrigeration and access to heating and this was a huge problem requiring the purchase of an emergency cooler, frequent trips for ice and strategic planning to be at the concierge room during staffed hours that were extremely inconvenient to our business schedule that brought us to Indianapolis in the first place..
July 25, 2013
Rated 5 out of 5 by Shan1qua Great hotel... but
The hotel and room was great but it was disappointing to find that the textured ceiling treatment was peeling away in my room.
The exhaust fan in the bathroom is also not up to removing even a single person's humidity while taking a moderately warm shower.
December 14, 2013
Rated 4 out of 5 by InOhTnTx suggestions to improve concenience when arriving
floor levels of garage not marked! Floor level of garage & hotel do not match!!
February 2, 2014
Rated 5 out of 5 by virtualrd this hotel will give you a good nights sleep!
My plan was delayed, the trip from the airport took another half hour and when I finally arrived it was 1am. I was so grateful for the luxuriously comfortable bed and the ability to make a cup of tea in the room. I instantly fell asleep and woke up refreshed the next morning with my wake up call.
July 13, 2013
Rated 1 out of 5 by indygirl4 Unaccommodating Staff/Hotel!!
We hosted our Family Reunion in Indy this year - and selected this hotel for our guest stay. We reserved a block of 20 room - all of which were on various floors. Which made it difficult to find relativesIves! Staff very unprofessional and unaccomodating!! VERY POOR CUSTOMER SERVICE TO GUEST!!!!
June 18, 2013
Rated 4 out of 5 by juddj Overall all rating
I gave an overall rating of good instead of excellent due to the fact that after I checked out, my credit card was charged an additional large amount that was not mine. After a phone call, the amount was refunded. I appreciate the prompt solution to the problem. I would recommend this hotel.
August 26, 2013