Rated 5 out of 5 by BJ122 Customer Service
The Customer Service was outstanding. The hotel staff was very friendly and went out of their way to make my stay enjoyable.
October 14, 2013
Rated 3 out of 5 by atay24 Great location, but...
My room (515 sf) was large but very awkward...needed a designer to bring it together. Platform bed (no nightstand), round dinner table that seated six (next to the bed)...very strange. Also...could hear neighbors TV and everything outside my door.
September 27, 2013
Rated 1 out of 5 by Stehow Overall
At check in, I could not use a credit card, (clerk tried three of mine, and one of my wife's) I went to a atm and got the cash needed and paid the bill, using one of the cards I had presented to clerk. This was very embrassing to my wife and myself. Also, parking was not free, which I feel should have been included. All hotels that I have been to have free parking for their guests..
May 11, 2013
Rated 4 out of 5 by george54321 Good accomodations
When most other places in downtown Philly were booked, I was able toget a room. A little pricey as it was Club Level but accomdations were great. Room was very comfortable. Only compalints were noise from doors/flushes and people in next door room. fortunately quited down later in the evening. Although there are many nice restaurants nearby, the lobby restaurant had a very limited menu.
September 24, 2012
Rated 5 out of 5 by wfong Excellent service
I have been staying at this hotel for 15 years and the best part is the service. It is in a good location, close to sights and restaurants, with nice rooms. But the best is the level of service, from the car valets to the bar/restaurant personnel, service is always top quality. They even remember you after a few visits. I usually recommend this hotel to people coming to Philadelphia.
February 5, 2013
Rated 4 out of 5 by JerryP Great Location
When visiting Philly, all you could ask for in terms of location.
October 16, 2013
Rated 5 out of 5 by NewEngladerJim Society Hill Weekend getaway
Great, great location. Beautiful and safe neighborhood. Only issue was noise from a wedding under our room, but we were moved to a different room that was much quieter. Thanks! Hotel is very nice and valet parking was careful with car. Really could only suggest that you inquire about any events there before you book. Otherwise tops for looks and location. Thanks again Sheraton!
October 3, 2012
Rated 3 out of 5 by Harry200 Weekend noise
The hotel is very well located and has nice decor and comfortable rooms. We stayed over a holiday weekend when there were two wedding parties. Significant amount of noise could be heard while we were in our room into the early morning hours. We upgraded to club level, however, the breakfast lounge was overcrowded and there were shortages of food on two days of our stay.
September 7, 2012
Rated 3 out of 5 by Dawn2 Good Experience Staying at hotel
Hotel location was convenient. Although rooms were small and bathroom felt claustrophobic, room overall was clean and well maintained. Staff were courteous. Wished the Starbuck's Cafe was open longer in the day and that the Concierge provided updated information on surrounding restaurants that was accurate. Made it frustrating when walking to sites to find them closed!
August 18, 2012
Rated 2 out of 5 by HoustonTraveler Prepare to be Nicked and Dimed
The hotel is expensive to start with, then they want to charge for internet access (which was weak at best). The iron did not work and by the time they replaced it, I had to leave the room to make it to a wedding. The remote control on the TV barely worked, and mostly the television just presented more opportunities for the hotel to charge for extra items.
June 10, 2013
Rated 4 out of 5 by NeilM Phenomenal Location for Center City Philly and Old Town
If you're traveling for business or pleasure, this hotel will win you over. The location makes it a very good for finding great food, music, and eclectic entertainment within blocks of the hotel.
September 27, 2013
Rated 5 out of 5 by BusinessTraveler101 Location, location, location...
The Sheraton Society Hill is in the perfect location for the business traveller and casual tourist. It sits in the heart of the historic district and waterfront areas of Philadelphia for great sightseeing and restaurants, while being convenient to the major highways for the business traveller. I stay at the Sheraton Society Hill evey time I come to Philadelphia.
February 8, 2013
Rated 4 out of 5 by Nikki Hotel needs a little more
I used the gym and would have liked some more frills .... loved the cold towels but the tv's only got a few channels and there could be more things to offer.
The bathrooms NEED fans in them ... it fogs up and gets so hot in their.
The club should offer all drinks and cold foods - most of the time the cabinets were locked.
But i found the staff very friendly.
April 29, 2013
Rated 3 out of 5 by ap23 Ok Stay
-construction site in the front driveway.
-staff did not acknowledge SPG status or the Starwood CC
-bellman did not assist with luggage on arrival or departure
-1st room smelled like smoke, 2nd room smelled a bit less
-front desk could not give directions to the Liberty Bell and directed us to the concierge, who was not there. (but really?--its 5 blocks away)
August 29, 2012
Rated 3 out of 5 by BILL98 SERVICE REQUIRED
RETURNED ON FRI @4-4:30 AND ROOM HAD NOT BEEN CLEANED. HAD TO CALL FOR FRESH TOWELS TO SHOWER BEFORE WE WENT BACK OUT. ROOM WAS NEVER CLEANED BUT FRESH TOWELS WERE DELIVERED PROMPTLY. THOUGHT WE SHOULD HAVE BEEN NOTIFIED THAT THE STREETS WOULD BE CLOSED FOR THE PARADE WHICH PREVENTED US FROM GETTING TO THE HOTEL TO DROP OFF CAR AND LUGGAGE
July 7, 2013
Rated 4 out of 5 by Travelller Loved it
I ended up staying here because it was so close to so man my things to do in Philly like historical attractions like the liberty bell and also close to a hot spot like south street! The hotel was very nice, very neat, and the fitness center was in great condition and had very good equipment! I'll definitely stay here again, also the staff was very helpfull!!
August 1, 2012
Rated 5 out of 5 by MikeO73 Count on every memberof the staff while enjoying the location
The concierge, doormen, desk clerks, restaurant staff -- every one of our contacts while here was positive, generous, and friendly!
The location proved to be ideal: a quiet, almost suburban-feeling hideaway but a very short walk to a good variety of restaurants, the river-front, and the most important historic and scenic sites.
July 24, 2013
Rated 1 out of 5 by UnhappyWeddingGoer Why did I pay so much money for this?
Free wifi in lobby but then you want to charge $9.99 a day for room access? ludicrous.
I order breakfast to the room, eat half, go to another friends room for an hour and when I get back someone had come into my room, took the tray and the rest of my food off my desk. Unbelievable.
I did call to get a refund on the food they took and as they should have they refunded me half the bill.
A/C in the room could only be set to Auto or turned on constant Low speed for about 30 minutes until it would switch back over to Auto. Room was too hot.
For the price of the room there should be free WiFi and the A/C should be able to be set to constant low or high. Water never got cold in the sink in the bathroom either, at best room temperature.
For the premium price this hotel asks I was expecting a top tier experience and instead received a mediocre stay with valet only parking that cost nearly $40 per night. If this hotel was half the price then this experience would have been acceptable.
August 12, 2013
Rated 4 out of 5 by Zcip Second Time A Charm
Stayed here at the Society Hill for a second time within a month. Room was equally as cozy> I do recommend the king room over the double room, Truly a nice and relaxing place to stay on the eduge of city.
Only complaint, i wanted room service at 11:30 and they stop room service at 11. Can't remember another hotel in years that stops room service.
May 17, 2013
Rated 4 out of 5 by caljolly The valet and front desk communication.
I paid the valet bill when my daughter left and the next day when I checked out I had been charged with another night of valet parking, I presented the receipt but I was still charged. The valet people said the car left at 2:30pm, then later at 2:45 am and both of those times were incorrect. I am waiting for a refund.
Overall it was an enjoyable stay.
March 26, 2013
Rated 5 out of 5 by cactus1956 Grea place to stay in the heart of Philly !
The Property is beautiful the and the amenities are stupendous and the location is Perfect. The Staff is incredible and the Proximity to Historic areas can't be beat. Yet it seems to be in it's private and safe liitle area.
You could not do better !
Oh and a GREAT POOL TOO!
August 24, 2013
Rated 5 out of 5 by SD23 Great Experience
Hotel had great location right near Penns Landing and historic area lots of stuff to see within walking distance. Rooms were clean and bed was wonderfully comfortable. Would absolutely stay here again.
September 17, 2013
Rated 1 out of 5 by drewoxide Staff Unsatisfactory at All Levels
Stayed at the hotel for four days for a conference. Staff at every level were not well-trained, not particularly courteous, and most certainly unsatisfactory. I don't normally have any issue with the staffing at hotels I stay in, but this experience was so blatant it was impossible to ignore.
Check in took forever because the front desk people didn't know what they were doing; valet parking people often absent from their posts; concierge informed me there was "no vending machines available in the building," then I found a full range of vending on the third floor; called to front desk to ask how long a cab would take to the airport — they reported it'd be at least 45 minutes, if not an hour — then my cab ride to the airport took only 12 minutes; noisy cleaning crews had their carts and vacuums cluttering all the hallways every day from 9am to 5pm. Etcetera, etcetera.
I wouldn't stay here again, and it's damaged my impression of the entire Sheraton brand.
June 3, 2013
Rated 5 out of 5 Wonderful stay!
What a lovely hotel and friendly staff. The pool was great, the facility very clean and nicely decorated. The location is the best in Philly!! Wonderful neighborhood-close to the water and historical parks. All-in-all, won't be staying anywhere else when next in town!!!
August 20, 2013
Rated 4 out of 5 by myers47 Great location
Our room was beautiful but the furniture had not been dusted recently. The rest of the room looked cared for however in the middle of the night my husband saw & captured a huge roach in the bathroom. Upon showing it to the front desk staff half of our room charge was deducted. Fair enough. All staff courteous & friendly.
June 19, 2013
Rated 5 out of 5 by Normal great place to stay
The hotel was perfect for our needs. One day, the daily room service was done a little too late in the day and when they did do it, it was not the complete job, but was satisfactory.
The concierge was a little difficult to contact. He was very nice and helpful, but not always at his desk during working hours.
July 14, 2013
Rated 5 out of 5 by Champlad The room was beautiful.
Unfortunately due to a death in my family I only got to enjoy the accomodations for one evening but it was very beautiful, clean and was decorated very stylishly. I can't wait to have the opportunity to visit your wonderful city and your beautiful hotel in the near future. Thanks much. Don
August 1, 2013
Rated 5 out of 5 by CarrollGardensMom A Society Hill gem, great staff and amenities, near all
A second visit to this Society Hill gem was worth coming back to! Great staff, amenities, comfortable Club Floor lounge, nice bar. This hotel is a short walk to all attractions and is the perfect hotel when visiting Phlly. Great for all looking for excellent value and all that a great hotel has to offer. We will return again.
December 30, 2012
Rated 5 out of 5 by Mary9 Outstanding accomodations
We booked the hotel for my son's wedding. He had looked around at area hotels before deciding on the Sheraton. We could not have been more pleased. The staff were friendly, the hotel immaculately clean and rooms were perfect. The hotel bar was a bit pricey though.
August 14, 2013
Rated 5 out of 5 by Gary62 Hotel is located within walking distance to Independence Hall
Stayed for one night. The staff was very helpful and polite.The room was clean and satisfactory. The valet service was helpful as they were asked to retrieve some items from the car. Enjoyed access to the club lounge area. Very relaxing.I would stay here again because of the location and the experience we had staying here.
June 18, 2012