Rated 4 out of 5 by ras43 Nice, but poor internet
We spent 4 days in the hotel as a part of a meeting. The rooms are comfortable and surprisingly spacious. The meeting facilities, exercise area, and restaurant are all very nice.
It was fun to be able to to take a short (10 minute) walk to get to Independence Hall and the Liberty Bell.
Internet service in my room was horrible. For practical purposes, it wasn't possible to work in the hotel room; instead I needed to go to the hotel lobby.
March 23, 2014
Rated 3 out of 5 by KSSNY Comfortable bed but little else
My bed was very comfortable but I have little else to say that was good about this hotel.
Noise from the swimming pool made my room very unpleasant. The Executuve Club lounge was not open in time for breakfast before 8 AM meetings. The food was not good. There was no radio in my room. The front desk was inept. The staff person working at the Starbucks each morning was very nice but the selection there was too limited. Not even decent orange juice. I was happy to leave.
February 27, 2014
Rated 4 out of 5 by BARRMATT44 Noisey
During February 25th & March 5th I had three different reservations at this hotel. the overall hotel esthetics are great!. However, with each stay the noises emitting from the furnance and room doors was a bit overwhelming. The room doors close with a loud banging/rattling sound. The furnance sounds like a steam engine when it comes on and continues until it shuts off. It is difficult to get any restful sleep here. Additionally, the rooms could use better dusting. As SPG members we expected much better.
March 11, 2013
Rated 3 out of 5 by HbgTraveler Room by pool area a drawback this visit
We have stayed at this property a number of times in the past year. With this visit, we were upgraded to the club level with our SPG status. However, we were put in a room facing into the indoor swimming pool. There was nothing to look at but a concrete wall and an extremely uninviting "patio" area with no furniture, just a big concrete cube. The room also was musty and smelled very strongly of chlorine. There were lots of kids using the pool and the room was very loud. Fortunately the pool closed at 10 pm, but the moving of the metal furniture woke us up in the morning and the kids were back by around 8:00 am. We had friends to meet for dinner, so I didn't have the time to hassle with changing rooms. I'll return to this property but will not accept any of the interior facing rooms.
July 3, 2013
Rated 3 out of 5 by 592407744 Bad stay
My check in experience was not good. They did not review my profile, placed me in an accessible rm when the hotel was not full and did not offer the Platnum offers.
Jordon the manager on duty was very responsive after I reported late room service with cold food.
April 25, 2014
Rated 5 out of 5 by VtSkiNurse Great place to be "stuck"
We were stuck in Philly because of weather. While we had discount hotel options through the airline, we knew staying at a Starwood hotel could not be matched, and we were right! The room was "purfect" as our 3 yr old said time and time again. The pool was an added bonus and allowed Daddy to get some work done. Best of all we were so close to historical sites, we are planning on coming back when our daughter is older. The SPG Club Lounge was a super benefit. Thanks for making our airline delay civil.
March 9, 2013
Rated 3 out of 5 by Trapper2 billing
I did not receive my bill via email as promised.
I had to prepay my stay to get the 124 rate , which I did with a card on file. I found that a different card was charged after my stay . I have spent over an hour on the phone to resolve this and still do not know if I have been double charged. The hotel was faxing me my bill and I have not received it yet. I paid $40 to park because I was not informed of a $12 garage that was close by. I won't use you all again soon , unless this is resolved.
December 21, 2013
Rated 4 out of 5 by lcbsjb Green offer - no towel change
Room was never cleaned or coffee replaced nor bed made. Called front desk before taking the offer, to clarify your offer of $5.00 voucher for not changing linens and towels and was told this applied only to receiving clean ones. On check out a different story.
Room would not be cleaned ,nor bed made etc. We would not have taken this. offer.
Requested robes for pool at 4 P.M. Never delivered.
Requested robes for pool at 4+P.M. -never brought. Hotel lobby, ballroom , breakfast room kept way to cold.
October 4, 2012
Rated 4 out of 5 by PhillyLove1020 Wedding Night Hotel
My now husband and I were married in old city and selected the Society Hill Sheraton as our gathering place after the wedding and wedding night location. The bar Taste, connected the the hotel, was a lot of fun and accommodating to our large group and the hotel services themselves were fantastic. The rooms were comfortable and clean, while coordinating the event the hotel's employees were responsive, quick, and friendly. I would definitely stay here again and recommend the experience to others.
November 4, 2012
Rated 5 out of 5 by BusFamilyTraveler Very pleased
We were very pleased with our stay. ALL of the staff was very friendly and pleasant from front desk to room attendants. My kids loved the indoor pool with skylights.
We did not eat at the restaurant in the hotel, so I did not rate this area.
We would definitely stay here again.
April 21, 2014
Rated 5 out of 5 by Flo12 wonderful hotel for wedding guests
This hotel is a must for an Old City Philadelphia wedding. The location is convenient, the staff is welcoming and attentive, the rooms are spacious
(especially the bridal & jr. suites), the lobby/restaurant spaces are ideal for a post wedding gathering, and the Sunday breakfast buffet we provided our wedding guests was the perfect ending to a wonderful weekend.. Couldn't imagine reserving a wedding block anywhere else. Thank you SSH for exceeding our expectations.
Happy parents of the bride!
June 17, 2013
Rated 2 out of 5 by Brooklyn7578 Too much maintenance going on
To begin with, the rooms themselves were amazing: spotless, comfortable, spacious. And the hotel is in a fantastic location. However, during our stay, there was an unbelievable amount of work going on. The front entrance was closed for renovations, and then we were unable to use the pool due to "maintenance issues." Furthermore, I tried to ring the front desk and had to call 4 times before getting a response, and had the same issue with the valet parking (which also seems overpriced). I understand that individually these are not large issues, and the maintenance is more unfortunate timing/coincidence, but together they seriously took away from our stay in Philadelphia. As we were using our SPG points, they definitely would have given us a greater value and better experience at a different hotel.
August 17, 2012
Rated 3 out of 5 by TbMj Hurricane
We recently stayed during Hurricane Sandy. We arrived prior to the Hurricane and had to extend our stay longer because of the hurricane. The rooms were very nice, but did lack a microwave or a refrigerator. Our room was in the very corner of the hotel so it was a long walk to the only elevator. If you are a tourist and want to be near Independence Hall... this hotel is within walking distance. We were from out of town and was hoping to be accommodated because of the Hurricane and wasn't.
November 3, 2012
Rated 5 out of 5 by Barb Hotel location is great
We were accommodated for early arrival which after flitting for7 early hours was great. Their shuttle from airport was reasonable and prompt. The complimentary hot pretzels and beverage in lobby hit the spot before we went to the wedding. The staff was very concerned when they saw my husband limping and offered him a number of cold packs. Their breakfast choices were delicious. A must stay when we are In the area again. So close to old Philly with lots to explore on cobblestone streets
July 14, 2013
Rated 4 out of 5 by javelina73 Beware the pool side rooms
This is a very nice hotel and a wonderful location. The only problem I had was that I had come in very late the first night and wanted to sleep in the next day. The next morning I woke to the sounds of screaming kids in the pool. My room had a small balcony that opened onto the indoor pool area. If anyone was in the pool you could hear it, even if they were just swimming laps. I'm not sure what the remedy is for that situation but I do know I really wanted to get some sleep that day.
October 3, 2013
Rated 4 out of 5 by Jeffrey27 Nice Hotel
Nice Hotel, but confusion during valet/check in. Told the valet that we had a pre paid parking package with our room rate, he said o.k. We also told the girls at the reception desk the same thing, both said no problem. After check out we received and addition to our pre paid rate of $36.00 for parking, plus $6.40 city parking tax. Called the Hotel back and was told the additional expenses would be removed from our bill. I guess you always have to check you're bills>
January 26, 2014
Rated 4 out of 5 by thebook A pleasant experience
The room I was provided was clean and comfortable and the amenities at the hotel were reasonable. I like being close to the historical sites (City Tavern, Carpenter's Hall, Independence Hall, etc.) although it was a bit of a walk to the convention center. The staff at the hotel were courteous and for the most part, they were quick to meet your needs. I will say that if there was one down side, it was that the cost of wireless internet access was too much. All in all, a pleasant stay.
March 20, 2013
Rated 1 out of 5 by Guest Negative overall experience
My stay at the Society Hill Sheraton was less than optimal.
The TV in my room didn't work. They sent an engineer to correct the problem, but it happened every time I turned on the TV.
The bellman/concierge didn't know the neighborhood and couldn't provide walking directions to nearby streets.
The business center equipment was not functioning properly, and the staff seemed bothered by my request for assistance.
The heating-A/C unit in my room was very loud (booming noise every hour).
March 13, 2013
Rated 5 out of 5 by AnnaMc Overnight stay for a wedding
Great stay. Hotel is very beautiful and clean. Staff was wonderful. Love the valet parking. Had a wonderful time.
April 29, 2014
Rated 4 out of 5 by KCS61 Sheraton - Society Hill Philadelphia
One of the best nights sleep in a hotel ever. The bed and pillows were perfect and the bedding added to the experience, thanks.
April 28, 2014
Rated 3 out of 5 by Cricket2013 Disappointed
I've stayed here before and enjoyed my stay even though it was during the most recent renovations. Great area. Was disappointed to find that they have filled in the Jacuzzi whirlpool in the pool area. I'm disabled and that is a deal breaker for where I stay. I had many problems with the computers and printer in the business center. Caused me to check in about 1 and 1/2 hours late. 1 computer didn't work properly. 1 computer's "N" key did not work, and the printer was not working, ... I ended up fixing it myself. I enjoyed the new décor. Just wished that the "fireplaces" in the lobby worked. Even gas would be nice. Too many obvious cut backs, to save a buck. No 24 hour room service was a let down. It took an hour to get our car, even though we called 10 minutes prior. Too many service cut backs for me to return.
December 11, 2013
Rated 4 out of 5 by STEVEVICKI GARBAGE
I WAS THERE 3 DAYS AND DID NOT SEE GARBAGE OUTSIDE FRONT DOOR EMPTIED. IT WAS OVERFLOWING THE ENTIRE TIME. FIRST THING YOU SEE AT HOTEL WHEN YOU GET THERE. LOUNGE ON 3RD FLOOR ALSO NO KEPT AS CLEAN AS IT SHOULD BE WHEN PEOPLE ARE THERE.
April 20, 2014
Rated 3 out of 5 by Cricket2013 Not satisfied
I've stayed here before and enjoyed my stay even though it was during the most recent renovations. Great area. Was disappointed to find that they have filled in the Jacuzzi whirlpool in the pool area. I'm disabled and that is a deal breaker for where I stay. I had many problems with the computers and printer in the business center. Caused me to check in about 1 and 1/2 hours late. 1 computer didn't work properly. 1 computer's "N" key did not work, and the printer was not working, ... I ended up fixing it myself. I enjoyed the new décor. Just wished that the "fireplaces" in the lobby had worked. Even gas would be nice. Too many obvious cut backs, to save a buck. No 24 hour room service was a let down. It took an hour to get our car, even though we called 10 minutes prior. Too many service cut backs for me to return.
December 11, 2013
Rated 5 out of 5 Nice weekend get-a-way
Me and My husband love the Sheraton in Old City. We usually go to Philly for a short weekend vacation. The hotel is modern, clean and the staff is nice and friendly. The hotel is walking distance to the shops, restaurants and the pier. We love nightlife and you will surely find some only 3 blocks from the hotel.
The room was a good size, nice comfy bed and bathroom. All very clean and fresh! We enjoyed the starbucks coffee in our room too.
We would definitely stay again.
August 1, 2012
Rated 3 out of 5 by Ken302 Dirty Bathroom
Dirt and hair on floor and sink in bathroom. Towels seemed old and not changed out . Actually disgusting . Other than that the restaurant is nice for a cocktail . The door staff is very understaffed for any event . It took 40 mins. to get my car from the valet. The valet is $40 for a night !!!) unreal with the cost of a night in this semi-nice hotel in a very nice area of old city Philadelphia. Bottom line, bring flip flops and your own towels for the bathroom experience.
October 29, 2012
Rated 4 out of 5 by Topsider27 Hotel Staff
The staff during our stay was excellent. From the time we were greeted from the taxi to check in.
We came to the hotel for an onsite wedding which was probably one of the best hotel weddings I've ever attended. The wedding reception was a huge success.
The bar and restaurant staff could not have been more helpful and accommodating.
April 3, 2014
Rated 4 out of 5 by tupp31 Car, Room, Wi Fi, Front Door
When I returned home I found that the front door on my new 2013 car with 1000 miles on it had a ding ( paint chipped) on front drivers door. In the room I found what looked like dried blood on the bathroom door and toilet bowl. In this day and age of nickle and diming your $10.00 Wi Fi goes right along with the airlines luggage charges. The front door to hotel must weigh a ton because it took 2 people to open it, need to think about automatic opener.
Not a happy guest.
April 29, 2013
Rated 4 out of 5 by KisPo The hotel was much improved from last year
Congratulations on making significant improvement to check-in and parking valet process since last year's New Years Celebration. Check-in line was short and I was able to get my car within 15 minutes New Years morning. Previous year was unacceptable but the hotel made significant improvements. Thanks
You should know I almost didn't attend the celebration this year due to all the issues at the hotel last year. Thanks again for making necessary improvements.
January 2, 2014
Rated 5 out of 5 by ZoeLee Delightful and Exceptional
I could not have been more delighted with the service, particularly, at the Society Hill Sheraton. The front desk, restaurant, and lobby staff were beyond helpful and thoroughly lovely in helping me with a couple of special requests. Also, the room was a haven. I typically don't sleep well first night on the road but the room and the bed comfort were fabulous and I slept like a dream. I would look forward to staying here again.
February 21, 2014
Rated 2 out of 5 by wgwdblu Room not ready
It was disappointing to arrive at the hotel at 4pm and to be told that the room was not ready. We had hoped to have time to relax before getting ready for the wedding we were attending. Others in the lobby had the same problem. We had made the reservations over 6 months before and were inconvenienced by the wait. When we sat in the lobby, the tables were covered with other people's garbage. Because of the wait, my husband did not have time to use the pool there.
November 30, 2011