Rated 4 out of 5 by SDReese44 Last Minute Reservation Close to Beach
This was a last minute reservation for a trip to Virginia Beach. Although this hotel is not located in Virginia Beach, it is a great location to travel to the beach -- only about 15 minutes away. We really enjoyed the Harbor View room and were awestruck by the large ships outside our window. The staff was incredibly helpful, rooms were clean and comfortable. The location is convenient to a lot of great places to eat and shopping. Nice pool!
June 30, 2014
Rated 3 out of 5 by rloga002 OK
Everyone was pleasant and the room was fine. My only issue was that I had signed up for the pet package, which was supposed to include all sorts of things upon check in. When I got there, none of it was ready. When they finally got it together, all they brought was a tiny bed (way too small for my dog) and a dog bowl that was still visibly dirty. I was supposed to receive clean up bags, as well as coupons and discounts, which I received none of.
November 1, 2013
Rated 1 out of 5 by Heidi92 Don't bother
The hotel's water view is of a navy ship in dry dock. Not what we had in mind. Check in was one hour after promised, upholstery on the one and only chair was ripped, big mix up with the room reservations, keys had to be reprogrammed three times to get them to work on our door. We were to stay 2 nights but checked out after only one!
What hotel worth it's salt does not offer free Internet in this day and age except the Norfolk Sheraton Waterside.
July 23, 2013
Rated 5 out of 5 by DorothyMae01 Mrs.
The facility was very clean, ramp access for luggage instead of lifting it up stairs, bed slept so good, bartenders knew how to prepare good drinks, food was delicious, staff did a great job and accessible throughout the area, valet parking accessible, water view from balcony amazing, check out had very short lines. artwork throughout building was lovely . location to highway is minutes away. I was there this past weekend
August 17, 2014
Rated 2 out of 5 by Aquaman No Hot water
No hot water in morning. Called front desk and was told someone would be up to check the pipes! Cold water is coming out of the pipes, maybe you should check hot water heater. Oh and no one every showed up to "check the pipes"
Also the head board wasn't even attached to bed frame. When two people sit on foot of bed it tilts. Not Sheraton quality.
I was refunded room, but only after pointing out bed issue and bring up no hot water a third time.
February 20, 2013
Rated 5 out of 5 by Bruce64 Sheraton Waterside
We stayed on a Friday night during Harborfest. The entire stay was a great experience. At check-in we were given a restaurant voucher for an excellent restaurant within walking distance. We enjoyed seeing all the activities going on with Harborfest. Our SPG Gold status was recognized and rewarded. We had a beautiful, large corner room on the 9th floor with a view of the entire harbor. We will definitely try to stay here again when we can.
June 16, 2014
Rated 3 out of 5 by Jim108 Some things missing
My room did not have a clock or a refrigerator, although other guest rooms had them. My TV reception was horrid. Many of the channels offered would not tune in. Felt like I was back in the '80s. I had to unplug the TV and turn it back on to get the stations to show up. Many of them were only analog signal. On a positive note, this was one of the most comfortable beds I have slept in in a hotel. Very pleased with that. Wi-Fi signal was strong.
October 22, 2012
Rated 2 out of 5 by Winnilady Needs an update
The hotel is in a great location with a good overall staff but it is in need of some work. Some of the negatives were dirty sheets, counters that were not cleaned, filthy tub floor and very worn rugs. The furniture in the room was a mix and match theme. It was impossible not to hear each and every door as it slammed shut. In the pool area there were bird droppings on the chaise loungers that were not cleaned up the four days I was there.
May 19, 2014
Rated 4 out of 5 by solarsoar Nice place but parking facility is a walk
More amenities in the room than in standard Sheratons.
If you opt for self-parking, you have to go across the street to a parking building. Cost is $12 during the week, $8 during the weekend.
November 4, 2014
Rated 2 out of 5 by Sarahm100 Great location
This hotel is in a great location but the staff communication needs to be improved. All staff were very nice but requests that were passed on did not seem to happen. We had to request that our room be cleaned and then ask again when at 6pm it had still not been dealt with. I had asked for a starter as a main which the waitress said was no problem but the kitchen could not get there heads around that and so my husband and I ate separately!
September 20, 2013
Rated 3 out of 5 by Lisa1969 Good Hotel
The hotel is nice, the surrounding area is lacking. The hotel was very busy which may have been the reason I was not given a SPG member room. Also, if you self park, be sure to have it stamped by hotel. I was not told this when checking in so I ended up with much more expensive parking. As for room service, crab soup and cakes were excellent.
October 6, 2014
Rated 4 out of 5 by Pops76 Hotel was good but could have been better
I expected to have a hair dryer at an upscale hotel. We had a "harbor view" room but our view was a tree and the pool if you looked down. The bottled water in the room should be clearly labeled as to cost. I believe some would think it is complimentary but it is $2.50 a bottle. The hotel is nice and the service was good. We found it difficult to locate our first time in Norfolk. You can't use the luggage carts without the valet (tips).
July 26, 2012
Rated 5 out of 5 by crazyteapot Great River views
We used points for our stay. Hotel was very busy with reunions and weddings but noise level was fine and we were in a room right at the elevator. Did not eat. Valet $22 or self park for $13. They will validate ticket for $5 off self park. In case of bad weather you may want to valet as it is a little bit of a walk to garage.
Our room had a river view and we enjoyed watching the ships and seeing everything from a different perspective.
October 10, 2012
Rated 3 out of 5 by MR123 Input
I reserved a room on the Club Level. Unforutnately, I did not know all the rooms were adjoining, per the front desk. I asked for a room with no neighbor, they said they could not accomodate me. This makes it very annoying when you are spending a good amount of money for a Club Level room at your hotel and you have to hear your neighbors having a conversation, watching tv, etc. I can find better hotels with better Club Level amenities.
March 4, 2013
Rated 3 out of 5 by KMKD Good location, but be wary of other events going on
My biggest recommendation is to add more insulation to the walls the next time you renovate. As a result of Norfolk State's Homecoming, it was a party on our floor and impossible to sleep because they were so loud... insulation in the walls and staff asking people to be respectful would have been helpful. Additionally, our room wasn't the most clean... could improve that. The location was great and it was easy to get around Norfolk.
November 5, 2013
Rated 5 out of 5 by Mary69 We had a wonderful time
This hotel had beautiful views of both the water and the bay. We were warmly greeted by the bellman, front desk and housekeeping. We were impressed by the spaciousness and cleanliness in the room. We especially enjoyed the access to the club lounge. The pool was vey nice also. What a pleasant surprise to have a very sweet waitress at the pool. Enjoyed the treat of drinks and snacks by the pool. We will definately be visiting again.
July 29, 2013
Rated 1 out of 5 by surfinjb1 No where near my expectations.
As an executive of a large company Hotels are part of my life. This was definately a part i will choose to forget. First thing was lack of urgency from the staff, second charge of $8.00 a day to park my car a half a mile away to walk to the hotel ? Next after paying close to $200.00 for a weekend night I was charged for Wi-Fi ? Last and certainly not least was the wonderful dog barking most of the night and majority of the morning.
August 22, 2012
Rated 2 out of 5 by Deb428 Was disappointed in quality for price
After reserving one night for a mini getaway for myself, and paying premium for a Club Floor Waterfront King, I was disappointed by poor condition of furnishings, small sized room, closet doors off the track, tv showed 'no signal' so I had to call Maintenance (they fixed that and the closet doors). Was surpised the room had a higher, small window with a view like that. Had to climb on sofa to pull draperies shut at night as well.
April 14, 2014
Rated 4 out of 5 by MCNVA Great location & facilities
Convenient to downtown and easy access
City Dock breakfast is awesome!
November 10, 2014
Rated 4 out of 5 by GoDogs Room Service--FOOD!
Room service-- Food delivery was terrible! First time they would not answer phone 3x-- front desk had to help. Second time they all had left at 10:50pm when advertisement said service was available until 11:00pm. I finally got @ about 10:58pm Danielle on phone. Initially it seemed that I WOULD NOT get service--then she agreed to a Quick burger and PEPSI, although I wanted a COKE. But SHE was Good! Otherwise, everything was GREAT!
December 2, 2013
Rated 1 out of 5 by BarryNY Completely ruined my family vacation
On the exterior you see the type of expectations you would have of Starwood. Once you experience the check-in and peel back the onion you see a very unorganized and unclassy hotel. Poor customer service. Front desk mgmt on duty Christine thinks that when a guest has an issue its their "perception" Hotel windows on the alleged best view "water side" is filthy and you can barely see out. The pool had a broken ladder on the deep end
July 18, 2013
Rated 3 out of 5 by gernat4 Staff at Sheraton exceptionally helpful
The lady at the reception desk was extremely helpful while checking in and when I mentioned I had insulin with me, she recommended to call and ask for a fridge. On checking out, another lady there patiently dug out my Starwood # to give me the points. The only compliant I have is that when I did call for a fridge, the person who answered was very abrupt and unhelpful. I was disappointed at the lack of fridge/microwave in room....
August 28, 2013
Rated 2 out of 5 by garyst16 Old Hotel in Need of Some Serious Renovations
I stayed at this property in September 2014. I was "upgraded" to a bay view suite. The view was of a shipyard... but it was a bay view. That is where the "upgrade" ended. The toilet was dirty and the toilet would not stop running. I pulled the lid and adjusted the float myself rather than call for maintenance. When I turned on the water in the sink to wash my hands, nothing but air came out at first and then water, rusty red water. The cold water handle was off about 90 degrees from where it should have been. Apparently, some plumbing was recently accomplished in the room... obviously by an amateur. When I unfolded the fold out couch, there were no sheets, blankets or pillows, on the bed or in the closet. I had to call housekeeping to obtain these. When I checked out in the morning and informed the front desk agent, she said, "sorry"... Seriously? That is how you treat a Platinum guest??? Definitely will not be back at this property
September 28, 2014
Rated 4 out of 5 by Maggie20 Excellent stay.
Check-in was excellent; front-desk staff person was professional, friendly and acknowledged my SPG membership, offering a late check out.
The room, bed and bath were very nice. The only negative was the absence of any type of coffee table or side table in the sitting area. There was a sofa but no place to set a cup,of coffee or anything. A small fix to make a nice difference.
All in all, it was a very pleasant stay.
July 14, 2014
Rated 4 out of 5 by Steph49 Enjoyed our Stay
It was disappointing that the room we requested was not ready until 4:50 pm. We arrived at the hotel at 2:00 pm and the original check in is 4:00. So we were told to come back after 3:00 pm and the room would be ready, not ready. Come back at 4:30, not ready. Finally 4:50, ready. The problem was we only had 30 mins to shower and change to attend an event at 5:25. Everything else was great for a one night stay. I would recommend.
July 1, 2013
Rated 3 out of 5 by Bosoxron Great location
Great location; friendly, polite, and helpful staff; well-priced. Room was comfortable and spacious, with comfortable beds and pillows and good temperature control. However, it was very shabby. Lounge chair cushion was worn open and stuffing showed through. Other side was fraying and stained. Bathroom door looked chewed up at bottom, hinges were rusty. Fridge angled strangely in corner behind chair. Room needed restoration.
May 18, 2014
Rated 5 out of 5 by Preccie1 First Trip Using Sheraton
Was attending a workshop which was great. Happy to say we got back soooo tired. Were very happy to come back to such a well appointed room. Beds were marvelous!!! Thanks Sheraton for helping making our trip a success!! Will "Stay Sheraton" again.
October 22, 2014
Rated 4 out of 5 by 4NightsNjuly Had Big Fun at the Sheraton Waterside
Nice and clean facility, quiet comfortable sleep. Convenient walks to Mall and other tour sites. The in-house restaurant was great. Other than the shortage of hand towels and the lack of a refrigerator in the room being a standard feature, I had no complaints. The location and waterfront views made up for some of the hotel's lack. Add the frige and complimentary breakfast and this would rank "excellent"
July 29, 2014
Rated 2 out of 5 by linda1 not as promised
reserved this room in January.knew that there were no accessable rooms available for this time but was assured that the room was usable for the disabled. I use a rascal scooter and was told that the elevators were large enough(very difficult to use in scooter) I was told the room was large.it wasn't had to back scooter in room and crawl over bed to get past it. was told the toilet in all rooms were raised.they weren't
May 29, 2013
Rated 4 out of 5 by weneepaul Hurrican Sandy weekend
The hotel was conviently located for our purposes. We had to pass through some deep water at the intersection at the entrance of the hotel. The staff very accommodating given the challenges of the weather and having sent staff home for safety. The room was perfect and the food great. At the bar we were served drinks in very dirty glasses, the bartender was apologetic, repoured weak drinks. This was disappointing.
November 4, 2012