Sheraton Brooklyn New York Hotel

  • 228 Duffield Street
  • Brooklyn,
  • New York
  • 11201
  • United States
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Rated 3.8 out of 5 by 425 reviewers.
Rated 3 out of 5 by Nice hotel Rooms were renovated and nice...more like a Westin. Issues: Staff doesn't really know the area to recommend bars and restaurants...or travel times. Lock to room didn't work even after maintenence "fixed." I'd stay again August 29, 2014
Rated 2 out of 5 by Don't order room service!! In two days my partner and I witnessed three unappetizing meals. Every meal I ordered was incorrectly made. The "fresh mozzarella" was nothing more than processed cheese and the pizza was not thoroughly cooked. The hotels menu did not match what the service staff was entering in their system. I ordered the Italian sausage, penne pasta, sun dried tomatoes, and sauteed spinach. Room service brought me penne pasta with marinara sauce. For breakfast my over hard eggs were undercooked and instead of herb roasted potatoes I received fruit on a stick. I pointed the mistake out to room service. They stated the system automatically assumes you would like fruit are you sure you want the potatoes? Completely unsatisfactory stay. I will never book a room at this hotel again. When checking out I stated the above issues to customer service and all they could say was sorry to hear that. February 8, 2012
Rated 5 out of 5 by Overall Experience We stayed at Sheraton Brooklyn from March 8-14 2012 and we welcomed in the evening by the staff. The hotel is great when you see where it is located you are even more surprised. For me there was shopping in every corner Macy's just 'over the road'. I must mention though that I was very impressed with our room cleaner and the room. Keep up the good work but also the restaurant need an accomplised cook/chef. March 17, 2012
Rated 3 out of 5 by Not what I expected We were there for our wedding night and had booked a 1 bedroom suite and when we arrived we were told our room was downgraded because of AC issues. We encountered drunk rowdy people on our floor and the people next door to us were in and out all night and slammed their door everytime waking us continuously. It was not the experience I wanted to have on my wedding night! June 30, 2014
Rated 4 out of 5 by Hidden gem if you can find it The hotel was inviting, clean and comfortable, but very hard to find, since it is located on a series of one way streets. We didn't care for the parking arrangement and the high cost. August 30, 2014
Rated 5 out of 5 by Service! On a Friday afternoon check-in, I had to change rooms and number of guests, etc. The young woman (Zaneyta? might be close to her name) was not just polite, she went out of her way to be helpful and pleasant. She handled all the issues with knowledge and ease. The elegance of the hotel was reflected in the service provided by this young lady. Whenever possible, Sheraton will be my first choice. Thank You! May 13, 2013
Rated 4 out of 5 by Our stay in Brooklyn Overall our stay in your hotel was satisfactory except at check-out when we found that the rate quoted via your web-site was lower than we were charged. I believe this was as a result of a change to our plans/reservation from 2 days to one. We were charged $249 for our stay on 6/30/2013 but our confirmed reservation was quoted at $179. I am working with the hotel management and SPG to resolve this issue. July 2, 2013
Rated 2 out of 5 by Cheap deceptive practices They have 2 water bottles in a room with a free sign on one but no sign of $3.81 on the 2nd one. The guest end up thinking that they are free and you get an unexpected charge of $ 3.81 on ur card. I really disliked this deceptive practice of charging $3.81 for 2nd bottle to innocent guests. The elevator availability is huge headache for guests and expect to spend 10-15 min for elevators each time . September 8, 2012
Rated 4 out of 5 by No A/C During my stay in March the weather was fairly warm early in the week and followed by a cold front at the end of the week. Unfortunately, the hotel decided to turn off the A/C unit for the entire hotel 2 days before the cold front came in. My room was 80 degrees all night long and I could hardly sleep. In the morning when I saw that the room never cooled off through the night I called the front desk. I was told that the A/C was off because of the freezing weather that was going to be coming that night, which would freeze the water in the A/C unit if it were running. I am not an HVAC expert, but I would have expected for the A/C to be functioning when it was ~70 degrees outside, whether there was cold weather coming or not. I was told to open the windows if I was hot. Unfortunately, none of this was told to me until after spending a night in an 80 degree room sweating and sleeping miserably. March 18, 2014
Rated 3 out of 5 by Sheraton 12/27 This hotel is close to downtown brooklyn, walking distance from many stores. The room was small to have 2 beds, There was no room for the 4 adults and luggage that we had. No complimentary breakfast, No bell hop to help with luggage at 5:00 am in the morning and had only one cart for guest to use this early in the morning. Valet parking was secure, a little pricey but you knew your car was safe. December 30, 2012
Rated 4 out of 5 by A nice surpirse I stayed at this Sheraton because our heat and hot water was out, so two nights in a row my family and I stayed at the hotel and we booked last minute. The staff was really welcoming and warm and the hotel was clean, and had just the right amount of amenities one would expect (if not a bit more). We appreciated the hospitality and the seamless experience. Oh, the the beds are VERY comfortable. January 29, 2014
Rated 5 out of 5 by Great Location The rooms are clean, the beds comfy. The hotel is close to the subway stations. We were disappointed that the staff couldn't provide us with a list of dinner restaurants in the area. We used my niece's restaurant spreadsheet and had dinner on Montague. Usually ate breakfast at the hotel . . . it was very good. July 29, 2014
Rated 3 out of 5 by Comfortable Hotel a few simple things would make it better The room was comfortable and quiet. The location of the hotel is great is you work in metrotech centre as its in walking distance however I am not overkeen on the area around the hotel. There are a few small things the hotel could do to improve. I had a meal in the bar and nearly froze to death as the aircon was so cold. The vending machine for soda was not working and the breakfast was cold. September 25, 2012
Rated 2 out of 5 by Understaffed The hotel is understaffed and while the staff appears to be doing the best they can, the service is inconsistent and the lobby is chaotic most of the time. Will no stay here again. August 25, 2014
Rated 2 out of 5 by Brooklyn needs staff trainin The hotel would not let me check in when I arrived at 2:15 and told me a room would be open at 3. No rooms at all for 45 minutes? They then valet checked my bag and when I returned had to ask me 4 times "what does the bag look like" and spent 15 minutes looking for it. Only to bring the wrong one.....it had a number and tag on it. Staff at front desk unprofessional and not helpful at all. October 4, 2012
Rated 4 out of 5 by Excellent Location, Clean & Reasonably Priced The room was clean, the location perfectly situated to all activiities - BAM, Smith St., MTA. Staff was extremely helpful and pleasant. Easy in, easy out if using LaGuardia. Only two minor nits - 1) room didn't have any furniture with drawers which meant living out of our suitcases more than we'd like on the other hand packing to leave was a breeze. 2) breakfast at Grubstake was just meh April 16, 2012
Rated 4 out of 5 by Good Hotel I am an employee for Starwood Hotels and this is a really nice hotel. The staff is very friendly, the hotel is in good condition and a good location to the new stadium. When I was checked in I was upgraded to the Club level which meant that I did get a complimentary breakfast. When I went to have breakfast the coffee was hot, the server was friendly and the bagles and muffins were stale. December 26, 2012
Rated 5 out of 5 by Weekend in Brooklyn This hotel is in a great location in Brooklyn. Close to shopping, LIU University and the subways in to Manhattan. The hotel is clean, rooms are very comfortable and the staff is very attentive. Overall an excellent experience once again. We stay here twice a year and love it. August 6, 2014
Rated 5 out of 5 by Hotel well laid out, excellent elevators, great staff We have stayed in NYC proper and Brklyn. This is by far the nicest hotel for service, location to transportation, town, and other services. We especially remember the service provided by Wilson at the front desk, and Stepany who helped us with our reservations for the 911 memorial. Thanks staff. we also used the gym daily. Pool floor 2 has strong chlorine smell, convert to salt water. May 21, 2013
Rated 3 out of 5 by Construction noise & extra charges For the most part, this is a good place to stay. However, there is very noisy construction right behind that starts early every weekday morning. Also there is a high charge for in room wifi which seems unnecessary in this day & age. Finally, a $2 per bag charge for leaving your luggage in storage for the day after check out makes you feel like you are getting nickled & dimed. Uncool. April 14, 2013
Rated 4 out of 5 by hotel review Was very happy with our overall stay with you hotel. My reservation was prepaid for lounge club room. Upon check in I was told that the club lounge was under repairs and there was no food but can access the room and have beverages - use the ty - internet - relax etc. Later after our swim we went to the lounge and it was completely closed and locked. Very disapointing. May 20, 2014
Rated 5 out of 5 by Nice Hotel The place was great and breakfast was good too. Price was not bad. My only complain was When I RSV a room I asked for a bathtub (I wanted a Romantic bubble bath). When I present this as an issue & they never brought it back to my attention. 2nd I didn't realize Wifi was free w/ my package deal. I would have brought my laptop. Personally I think wifi should be free for all customers. February 9, 2013
Rated 5 out of 5 by What you see is what you get The rooms were exactly as displayed in the picture. The showers are small. Like UK style small. The staff are very friendly and helpful. The best part is the location. Just two blocks away from Junior's and the Shake Shake and near good street shopping (Armani Exchange, Aropostale, Ashley Stewart, Macy's, Fulton Mall, H&M, etc.) Close to the 2 and R subway lines. Always felt safe. November 4, 2013
Rated 5 out of 5 by second excellent stay but one request Everything went perfectly except we didn't get bath towels replaced. The first day we decided to hang them and get new ones the next day. We placed the used towels on the floor with wash cloths and received no new bath towels for the second nor third nights. We had one bath towel and three hanging hand towels. Not a big deal, but everything else in the room was excellently handled. June 11, 2013
Rated 2 out of 5 by Great rate - but did not meet expectations Valet parking was a total hassle - you can't call for your car until you come down stairs which mean that you have to wait for another 20-30 mins for the car. The hotel had a pool / jacuzzi but was not working during our stay - was not informed of this prior to reservation. The evening front desk staffs were very pleasant and helpful - the opposite can be said of the morning staff. January 5, 2013
Rated 5 out of 5 by A Great Stay! This was my third stay at the Brooklyn Sheraton and each visit is greater than the one before. It is a most convenient location accessible to Manhattan via subwayand modestly priced for New York. The hotel stay is absolutely professional, courteous, and accommodating. Specifically, Zakeyma, front desk clerk was very welcoming, friendly, and efficient. They are all to be commended! May 20, 2013
Rated 4 out of 5 by Great people ....always a greeting day or night! always willing to share recommendations , shopping , eats etc... September 3, 2014
Rated 5 out of 5 by Recent Stay The Sheraton is very good and in a very good location. It's clean and neat, with friendly and helpful staff. They meet my expectations! That makes me happy and it's one less thing to worry about while visiting Brooklyn. August 16, 2014
Rated 4 out of 5 by Brooklyn Good Location to stay when needing quick access to subway, shopping, and attractions in Brooklyn. August 31, 2014
Rated 4 out of 5 by Feeling Personal I just want to share that I had an enjoyable stay at the Sheraton in Brooklyn and were greeted by the staff by name. Plus when I was having breakfast in the lounge, the GM personally came by and say hello to everyone to ensure their needs are met. I asked for a banana and they delivered a plate of cut up bananas with strawberries....it was nice touch by the GM, Denise. April 8, 2014
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