Rated 3 out of 5 by Jeffalisyn WIFI Rip Off
Service was good, check in easy, staff very helpful, parking worked well. Woman behind counter at checkout mildly rude.
WIFI charges were ridiculous. $4.99 per day, PER DEVICE, that was a shocker! That little bit of info should be well displayed. Went back and checked all hotel info in room and found nothing regarding this. There is some very fine print unreadable on a hand held device that likely explains this scam. Truly ruined our otherwise decent stay. Also, the air conditioning was intermittent.
June 22, 2013
Rated 2 out of 5 by Jared13 Average hotel
I have stayed at a lot less expensive Sheratons that were a lot nicer. Rooms were average quality, small, and not worth the price. Staff was great and so was the fitness center.
June 18, 2013
Rated 5 out of 5 by islander76 great location
great hotel, comfortable and convienent.
June 17, 2013
Rated 5 out of 5 by SueGale Thanks for a great visit to Duluth
Your hotel really helped us enjoy Duluth. We were traveling with our dog and were able to keep her with us most of the time and your covered secured parking gave us a place to leave her if we were visiting sites where she couldn't come along. We were able to use our AAA card to help us get a great rate. Reed at the front desk found a charger for my phone. The location was right where we wanted to be so that we could enjoy the waterfront . Thanks again
June 17, 2013
Rated 5 out of 5 by nsmith Great hotel experience
We stayed at the Sheraton Duluth during a recent vacation to the area. We wish we had stayed there the entire week! The beautiful club level suite was exactly what we needed to relax and enjoy the city. All of the staff we met were very friendly and professional. We enjoyed the club lounge which offered complementary snacks and beverages, and also enjoyed a nice meal from room service. Another plus was the convenient parking garage connected to the hotel with the skywalk, which was very nice in the rainy weather. We were traveling with our little dog, which sometimes can be challenging in a hotel, but we had no problems and everyone was very friendly and helpful. We look forward to our next visit to our new favorite hotel in Duluth!
June 3, 2013
Rated 4 out of 5 by Traveler2013 Wondering what happened?
The Sheraton is still one of my favorite places to stay but the last two times I have travelled there I have had experiences that having been a little disappointing... The day we were checking out the cold water was unavailable from about 2am to 9am the next am. The cable and internet connections in the rooms were not consistent and almost always not available. The time before last there was a mix up with my co workers reservation and the front end staff was less than accommodating to assist her with finding a room.
June 1, 2013
Rated 5 out of 5 by MandM This hotel exceeded our expectations!
We enjoyed our stay at the Sheraton and were very impressed with the facility. The room was spacious, nicely furnished and clean. We enjoyed the club level for an additional cost but took advantage of the breakfasts and they had appetizers in the evening as well. We also used the work out area daily which had our favorite machines and it was clean & spacious.
May 28, 2013
Rated 4 out of 5 by FrequentTraveler13 SPG TRAVEL ADVENTURE HOTEL # 1
I took on a mission to travel across the United States and stay at all SPG Hotels located in the US at least once for leisure.
I started my SPG TRAVEL MISSION on May 24th, 2013 with the Sheraton Duluth Hotel located on Lake Superior in Northern Minnesota.
I drove from Minneapolis to Duluth and if you stop to rest it takes anywhere between 3-4 hours to reach this SPG property.
CAUTION: Once you get off highway 35 and reach the hotel then its a challenge to find the parking ramp. The ramp is located behind the hotel with no clear markings on it. It is rather confusing. Just call the hotel if you get lost and they will give you directions. There is sign that says $1/1 hour located right at the entry of the ramp.
SKYWAY: After you park, you will have to make your way to the 2nd floor and through a desolate skyway. You will reach a secured door and then will reach a elevator. Take the elevator to the lobby (Caution; do NOT take the stairs opposite the elevators down as the stairs are never ending and winding). The elevators are extremely SLOW but will get you there. LADIES AND GIRLS, PLEASE BE CAREFUL IN THE PARKING RAMP AT NIGHT AND WALKING THROUGH THE DESOLATE RAMP/SKYWAY ALONE IS NOT RECOMMENDED. ITS BEST TO HAVE SOMEBODY ESCORT YOU.
STAFF: The young ladies at check in were very courteous and friendly. I must extend a special thanks to RYAN, REED AND THE MANAGERS STEVEN AND MATTHEW. The staff were just amazing. I must thank SCOTT at the Sheraton entrance who greeted me.
There were cupcakes at the check in desk as this property was celebrating its 6th birthday.
I was given a beautiful suite with a lake view and a special cheese plate was delivered to my room. The room also had a jacuzzi.
Duluth is a quiet little town. I ate at Black Woods Grill located close to the hotel. The fish menu was amazing. Also took a brief walk on Broadwalk but it was rather chilly and I retreated back to the cozy hotel. I also ate at the AMAZING GRACE CAFE and the food was just amazing, Its a cozy romantic bakery and cafe. The bread is delicious.
Check out was effortless. Please remember to validate your parking ticket at the hotel front desk and just insert the ticket upon exit into the machine and it will let you out of the parking ramp.
Overall, great staff, cozy hotel and suites have a lake view. The club lounge is on the 6th floor and snacks plus breakfast are available at specific times.
If you are in Duluth, Minnesota then check this hotel out.
May 26, 2013
Rated 3 out of 5 by Felicity1009 This is a Sheraton?
I came into town for a wedding, and it was an INCREDIBLY busy weekend, as Duluth was hosting families in town for college graduations as well. The staff seemed stressed and very unwilling to help get minor things accomplished, but it was understandable due to such a busy weekend. I think more help is needed when it is known that they are completely booked and may need some support people around.
May 19, 2013
Rated 3 out of 5 by Kingsizebed Bait and Switch
We made reservations for King size bed and when we got there got 2 full size. Classic case of we're all booked of king size but here is what we have.
May 13, 2013
Rated 1 out of 5 by Susan123 Reserved a king size with lake view, received 2 double bed with few to the parkade and dumb
Huge dissapointment...I reserved a king size bed room (deluxe king size room) with lake view ... had reservation number and confirmation etc.. 1 week prior to arrival. We tried to check in around 11 am but it was too early. We were told that our room with king size bed/lake view will be ready for us around 3 pm but everything is fine. Came back at 5 pm to check in, and was told that they had given our reserved room with lake view away and moved us to a 2 double bed room, no lake view as there was apparenlty nothing else available. I was shocked. The view was pretty sad, facing the parkade and you can see the garbage etc. What a huge dissapoinment...made reservations to guarantee to have a nice room... ....unbelievable. I booked a king size with lake view as this was also a very special occation for us. Very dissapointed.
May 6, 2013
Rated 5 out of 5 by Katie Awesome
I was blown away by the experience my husband and I had here! Anna at the front desk was absolutely amazing as was the young gentleman who checked us in. I had called in on the morning we were checking in to see how early we could arrive and told Anna that we were celebrating our 20th Wedding Anniversary early by staying the night and she upgraded us to a 5th floor room. I had book a lake view room and thought I had booked a good room, but the view from our 5th floor room was magnificent! I will definitely be staying at your place again!
May 6, 2013
Rated 4 out of 5 by John Need Access to coffee before 6:30 AM
Restuarant doesn't open until 6:30 AM and no coffee is available in lobby area prior to that time. Never stayed at a property that doesn't provide coffee at 5:00/5:30 AM.
May 6, 2013
Rated 2 out of 5 by Sailor Bed is a torture device
I've stayed at other Sheraton hotels but will never return to this one.
May 4, 2013
Rated 4 out of 5 by professor23 Very nice hotel and staff
The hotel is beautiful. The shuttle makes it very easy to get to Canal Park and beyond. The photo on the Shearton website was different than the room we were initially placed in. The staff said sometimes this happens - be sure to ask what ammenities your room has instead of just looking at the picture. (We were upgraded to meet my expectations from initial booking at no extra charge).
April 29, 2013
Rated 5 out of 5 by clc314 Nice location, good food, nice rooms
Although the pool is a bit small if you're bringing kids, the hotel has a beautiful view and is clean and friendly. Wasn't thrilled about being charged for every movie, but i guess all hotels are like that now. The sofa bed was not great, but i put a kid on it!
April 29, 2013
Rated 5 out of 5 by CarolD Great food & great service!
Thank you for always making my stay so enjoyable. I love the restaurant and the staff at the desk is fabulous!
April 17, 2013
Rated 5 out of 5 by RonandEdda Well run gem in Duluth, Minnesota
I have stayed many times, by myself and with my wife, at this gem in the unique small city of Duluth, Minnesota. As a platinum spg member, I have always been afforded every possible courtesy by the staff and management.
The views are spectacular, the accomodations superior and the service is excellent. Both my wife and I have witnessed staff and management professionally handle very challenging situations with stressed clients.
The onsite restaurant and bar is excellent.
The only caveat is the location and associated issues with the parking garage. However, it is a very small incovenience for such a well run and beautifully located gem of a hotel.
We both strongly recommend this hotel to anyone (like us) who is a fan of Starwood hotels.
April 16, 2013
Rated 5 out of 5 by Robbo The place in Duluth
Had a terrific 3 nights stay for a family wedding ... would highly recommend this property to anyone visiting Duluth for either business or pleasure ... Special thanks to Sarah, Nichole, Matthew, Eric, and Gregg (club lounge) ... want to add that the restaurant was a hit as well ... we will be back ...
April 8, 2013
Rated 5 out of 5 by danirau29 Excellent location, friendly and helpful staff
Stayed here for a weekend getaway to Duluth. Hotel had a great central location, friendly and helpful staff, and a convenient connecting parking ramp which is free of charge during your stay. Would recommend this hotel to anyone who is looking for great lakeview rooms as well! Overall a fantastic stay!
April 7, 2013
Rated 5 out of 5 by terpgirl very nice room
Love that there is a doorman now. My only complaint is that the light switch turns off all the lights in the room. But not a big deal. This hotel is very nice. Great location. Bed is quite comfortable and I love, love love the bathroom and shower. Thanks!
April 5, 2013
Rated 5 out of 5 by PatfromThunderBay Fantastic Facility
The room was the ultimate in comfort and the view of Lake Superior was superb.
April 2, 2013
Rated 5 out of 5 by mjag Lake Superior views ...
Stay 3/28/13 thru 3/30/13
Front Desk Anna & Jenny very customer service oriented!!
David in dining room for breakfast both days provided excellent service with a smile!!
Josh at the bar is always accomodating & customer service is great!!
Great views and great stays with great service at Sheraton Hotel Duluth MN
April 1, 2013
Rated 5 out of 5 by Cheryl Great hotel in an excellent location!
Everything about this hotel is wonderful. Great location to everything. Quiet. Clean. Awesome Staff.
March 31, 2013
Rated 5 out of 5 by sly18 Great Wedding Hotel
I had the pleasure of attending a wedding in Duluth this past weekend and stayed 3 nights at the Sheraton Duluth. The staff was wonderful, the hotel clean and appropriately furnished and we felt very comfortable. Thank you for making our nephews wedding weekend so special.
March 25, 2013
Rated 2 out of 5 by Angie1342 Beautiful building, lacking comfort
We stayed at the Duluth Sheraton for a wedding. The building itself was very pretty. The pictures on the website are acurate.
The bathrooms were set up akwardly. Our bed was hard as a rock (we had a double full bed room). The pool was salt water, but was very small. The hot tub was over-chlorinated and there was only room for about 4 people in it. There was a bench seat that only went half way around the hot tub. If you need to use the hotel's internet, it will cost you.
The positives: The exercise room was fantastic. The staff was very accomodating and helpful. The location is ideal. The skyways make it easy to cross from building to building. The free parking was also helpful.
Overall: It was hard for me to rate this hotel very highly since neither my husband nor I were able to get much sleep on the hard beds. The lady at check-out informed me that all the beds were the same, so it won't be a hotel we can return to.
March 25, 2013
Rated 5 out of 5 by Verified Reviewer Nicest people!
We couldn't have had a better experience. Beautiful hotel and rooms, and the very nicest, most helpful staff I've worked with!
March 25, 2013
Rated 5 out of 5 by CharlieGirl9 Pet-friendly Paradise
I was excited to see that the Sheraton Duluth allowed dogs, and have to admit it is the main (perhaps the only?) reason why I chose to stay here. I was pleased with the friendliness of the front desk staff, as well as the bartender, and loved the free parking in the ramp behind the hotel. The location is perfect--right downtown close to shopping, restaurants, bars and the lakefront. Have already booked my next visit!
March 4, 2013
Rated 3 out of 5 by Jennifer32 Noisy
Although the room was comfortable, the noise from the floor above was annoying. Sounded as though children were running around for a couple of hours in the late evening. There was extraordinary noise from the corridor as doors opened and closed--a lot of banging around.
Better sound proofing would help tremendously.
February 25, 2013
Rated 5 out of 5 by Marilyn84 Great location
The Sheraton Duluth is in a great location in downtown Duluth with just a short walk to Canal Park and the beautiful waterfront of Lake Superior. Good service, great restaurant and wonderful Sheraton beds!
February 24, 2013