Rated 4 out of 5 by platinumguest nice but no shuttle
nice hotel, good downtown location, but my second stay with no shuttle service to airport, which despite being a relatively small town added $20 to my costs, and the hotel staff was not at all helpful with finding alternatives. Pretty disappointing on top of an generally good visit.
August 7, 2013
Rated 1 out of 5 by Jewel44 ????
I booked our room in November for my husbands graduation from St. Scholastica. An event 2 years in the making and very important. I had such high hopes for the hotel. We checked and quickly found that we were not going to like our stay as we were placed on the same floor as a youth hockey team who were loud and incredibly disruptive late into the evening. Despite a call to the front desk and security never coming to address the issue we did manage to get to sleep with the use of ear plugs. The following morning it was snowing. After the horrible nights sleep we contemplated eating at the 301, but did so anyway for saving time. It again was a miserable experience. Our waitress was awful. Despite that the food was great. We were glad to check out and leave. I did inform the desk clerk, who said she would credit my account with points. I have yet to see this. I doubt we will ever be back to your hotel. Not sure what you could do to convince us otherwise. Sad this will be part of my husband graduation memory.
December 15, 2013
Rated 3 out of 5 by KathyLila Confusion over rooms
Third time is the charm. It took three times before we were finally given a room that was clean. We arrived at 3pm. And, the 1st time I don't ask for a printed receipt, I don't receive via email. Require my folio.
May 20, 2014
Rated 5 out of 5 by sly18 Great Wedding Hotel
I had the pleasure of attending a wedding in Duluth this past weekend and stayed 3 nights at the Sheraton Duluth. The staff was wonderful, the hotel clean and appropriately furnished and we felt very comfortable. Thank you for making our nephews wedding weekend so special.
March 25, 2013
Rated 5 out of 5 by KathyLila Missed my king bed!
There was some confusion with my reservation this time around. I always booked the Club Level with a King bed. I had booked online and had confirmation to show details. Staff was able to move me to Club Level but with double beds. A definite NO...Missed my King size bed.
July 11, 2012
Rated 5 out of 5 by Julie05 Perfect location, and accomodates dogs!
The staff was very friendly. I had a lakeview room with 1 king bed. The view was great, and there was lots of counter space and storage for food, drinks, etc. I especially appreciated the accomodations for my dog. Our room was supplied with dog dishes and dog poo bags!
July 15, 2013
Rated 4 out of 5 by etd44 This hotel serves its purpose
Hotel rooms where not 100% clean, TV had no signal for local channels ( only NBC), hotel offers no continental breakfast, check in took longer than expected and then found out later that there were errors that had to be addressed, parking facilities are inconvenient.
September 27, 2013
Rated 4 out of 5 by KJF1209 Not Bad
The Sheraton Duluth is the best of the hotels in the city. We had a great view of the lake and it was walking distance to canal park (although the walk takes you past homeless people in a park). The hotel has a van available which we took back to the hotel at night.
September 19, 2012
Rated 5 out of 5 by BudB Facilities and staff were outstanding
We had a great 2-day stay at the Sheraton Duluth. The hotel staff was wonderful and i would especially like to commend Ann at the front desk who helped on our check-in and Ryan at the front desk who skillfully and graciously assisted with our needs. Thanks so much!
July 9, 2012
Rated 5 out of 5 by Trigirl1 The hotel staff were outstanding
Everyone was so friendly and pleasant. Their helpfulness and positive attitudes made our stay a very enjoyable one. We would definitely recommend this hotel not only for the outstanding staff members but also for the beautiful, clean rooms and convenient location.
September 18, 2012
Rated 5 out of 5 by ShelbyD Hotel was kind
Everyone was amazingly kind and helpful. I could not have asked for a better staff.
June 23, 2014
Rated 5 out of 5 by clc314 Nice location, good food, nice rooms
Although the pool is a bit small if you're bringing kids, the hotel has a beautiful view and is clean and friendly. Wasn't thrilled about being charged for every movie, but i guess all hotels are like that now. The sofa bed was not great, but i put a kid on it!
April 29, 2013
Rated 4 out of 5 by Sparkie Sheraton Hotel Experience
The food for breakfast in the Club on 6th floor was less than expected. No scrambled eggs and/or potatos. The serice in the club was poor.
The front desk personnel were exceptional. All other aspects of the hotel were very adequate. It's in a goo location.
September 15, 2012
Rated 5 out of 5 by Maggie67 Great conveniences
Like the way the bathroom door was at an angle (thought of wheelchair access for those that need it. Desk personnel was very courteous & helpful for us "out-of-towners". We were down for a medical procedure and really liked the skyway access to the clinic.
February 21, 2013
Rated 5 out of 5 by terpgirl very nice room
Love that there is a doorman now. My only complaint is that the light switch turns off all the lights in the room. But not a big deal. This hotel is very nice. Great location. Bed is quite comfortable and I love, love love the bathroom and shower. Thanks!
April 5, 2013
Rated 2 out of 5 by mich0910 Too Expensive!
The hotel is fine and the rooms are clean but the rates are really high for what you get. They don't have free wi-fi and the rooms are small. I would not recommend staying here. I've stayed at hotels for a third of the price and had the same experience.
July 2, 2013
Rated 4 out of 5 by ReluctantMinnesotan Met My Expectations
I wasn't recognized as an SPG member, but that may have been because of some snafu with the hotel's reservation system. I requested and received access to the club level. 2nd time here in 3 months, will prob be my preferred hotel in the Duluth area.
October 10, 2012
Rated 3 out of 5 by fate2 noisey
Traffic from street was quite noisey. It was a Saturday night and I know atleast two weddings across the street. We were on 5th floor and found it loud in hallways also. I wish that you had more entrances or exits to the building other then lobby.
December 3, 2013
Rated 2 out of 5 by kid15 Hockey
This wasn't a hockey friendly hotel.
The parking is hard when dealing with the hockey bags.
a breakfast should be provided. With games at 8 in the morning if not sooner the kids need to eat something.
No frig or microwave was a bummer too.
December 16, 2013
Rated 5 out of 5 by Duluth2013 Very nice, spur of the moment stay
We originally came for dinner at Restaurant 301, the hotel's restaurant. After eating a really nice meal, we decided to stay overnight. The kids enjoyed swimming, I enjoyed the work out room and the staff was very polite and accommodating.
November 13, 2013
Rated 5 out of 5 by rwaynew Best in town
My third stay here... terrific tiled retro-modern bath and comfiest bed. Very consistent service. Great location close to things, and away from the riff-raff. Veiws of the harbor and a short walk to Canal Park. Nicely-equipped Club lounge.
October 17, 2012
Rated 4 out of 5 by Montana Hotel Convenience
I have made it a habit to stay at this hotel when in Duluth on business. While it could be updated with some more conveniences I find it better situated and more accomodating than anything else Duluth has to offer for business travelers.
August 26, 2012
Rated 5 out of 5 by DNM84 This hotel is top-notch!
The hotel is one of the nicest my wife and I have stayed at. It felt warm and comfortable, even with the outside temp. below zero! The staff was very courteous, friendly and helpful. We would definitely recommend this hotel to anyone!
January 22, 2013
Rated 5 out of 5 by Lisa68 Amazing Staff
Excellent customer services. We were staying at the hospital as my father was in critical condition at the Duluth hospital. Staff was very thoughtful, helpful and made us feel very cared for.
April 24, 2014
Rated 3 out of 5 by LakeI74 Customer service issue
Hotel was willing to block rooms for a wedding, but in requesting early check in was told to call back multiple times. Check in was to be 3, but still checking to see if rooms were clean and stand in line. Almost late for wedding.
September 9, 2013
Rated 5 out of 5 by JW49 A great place to stay
This hotel is an excellent spot to stay in Duluth, Minnesota. It has great lake views, so ask for one. Especially, great viewing of the ships coming into port and leaving port through a very narrow channel and under a lift bridge.
November 23, 2012
Rated 5 out of 5 by Sibby88 Relaxing stay
Hotel and staff made our stay nice. We had to wait to get into our room (which was fine as the lounge is right there) and we were compensated for our wait with a club level upgrade. Loved the extras the 6th floor had!
October 21, 2013
Rated 5 out of 5 by LNcabinfever Winter Get Away
Rid yourself of cabin fever with an overnight in Duluth at the Sheraton. It's within easy walking distance of Zinema 2 theater and great restaurants. Attached walkway to parking makes winter cold and snow less of a problem.
January 25, 2014
Rated 5 out of 5 by Jeff6801 Sheraton Duluth
Excellent service by the front desk staff. The restaurant/bar was great with a fabulous bartender.
The room was comfortable and clean. The club room was great.
We were delighted with the Sheraton and would stay there again.
October 10, 2012
Rated 5 out of 5 by Mushrooms The staff went over and above our expectations
My wife got red wine spilled on her outfit during a party we were attending. The hotel staff took the clothing and not only did they get all the stains out, had it waiting and ready for us the next morning. That is awesome.
December 11, 2013