Rated 3 out of 5 by Travelguy Summer Stay 2013
Overall the Sheraton staff was fantastic and the location second to none. Unfortunately, the hotel was undergoing renovations, which hurt the overall quality. The rooms have old wallpaper and the a/c kept the room very humid. Would stay again but be aware of the renovations and old room decor. Also, some of the elevators were not working on a busy weekend.
June 2, 2013
Rated 3 out of 5 by E24flr Shower was either hot or cold
The shower 24th flr was either hot or cold, no in between. I asked to have maintenance check and do not know if they ever did, they did not come while i was in room, left no message and it was not fixed. Also, there was no ice machine working on 24, 25, or 26.
One positive note, the front desk staff were very polite and professional.
October 23, 2013
Rated 5 out of 5 by Phoenix21 Outstanding even while renovating
i had a last minute business come up in Philly for a client. Since this was last minute, I figured the rates would be terrible or the hotel would not be the greatest. The Sheraton staff not only got me a great room for half the price of my regular chains, they upgraded me to the VIP floor. The word OUTSTANDING does not due them justice.
June 27, 2013
Rated 5 out of 5 by sohopro Exceptional service
Every single staff member was exceptionally gracious and helpful. Front desk employee was thoughtful enough to give us a room with a spectacular view of downtown. Room was very clean and the bed very comfortable.Breakfast buffet was excellent. My kids loved the indoor pool. Overall our experience could not have been better.
January 5, 2012
Rated 5 out of 5 by DeepNorth Exemplary Staff
I just want to note that the concerige at the Sheraton Downtown Philadelphia went above and beyond my expectations. The entire staff was exceptionally helpful and knowledegable. I also received recognition for being an SPG member, and felt that the staff did everything possible to make my stay pleasant and comfortable.
February 5, 2013
Rated 1 out of 5 by Jman22222 Terrible service
My wife, two young daughters and I had to wait for two hours to check in. We did not get into our room until six pm. The girls missed their naps and we were late for dinner with friends. The night was a mess. I travel a lot and stay in a lot of hotels. This was the worst experience I have had and it cost 500 dollars.
May 20, 2012
Rated 3 out of 5 by JEBB fine but...
The hotel was ok. room was clean and comfortable. Halls were dirty, put on a floor with 90% college students while I had a 4 year old. Felt like we couldn't venture out of our space. front staff very accomodating. Wouldn't stay again because it felt like we were at the Jersey shore. didn't even want to try the food
June 3, 2013
Rated 5 out of 5 by LF125 convenient downtown hotel
I just stayed one night and my experience was very good. The hotel has a good location with beautiful views of the city. The room was large and clean, with comfortable beds. The shower had consistent pressure and temperature. The attached Phillips seafood restaurant has terrific crab cakes. No complaints at all.
June 6, 2013
Rated 2 out of 5 by Carrie2311 Cursing workman at 9 am
This is the hotel we go to most with Starwood. I have never been disappointed until now. We were awoken @ 9 am to cursing, banging and arguing workman in the adjoining room. Then there was no hot water in the shower. The front next apologized and gave us $20 off a bar tab. $20 I spent 7000 points to see family before Christmas and my Christmas eve morning was some construction man dropping every curse word in the book! Then since we decided to just leave we couldnt even shower because water didnt get even warm. $20 off a bar tab for spending $7000 so not worth it. I will not recommend the Starwood program to my friends anymore. Hotel didnt even acknowledge we were members. At least at the Cove Haven resorts which are now gone from the program they acknowledge you were a member this hotel never has. My family that I met hit platinum this stay and had an equally bad experience. The hotel did not seem busy - why would you place people next to a room that was due to have work?
December 26, 2012
Rated 5 out of 5 by dandeb2013 Service as it should be
every aspect of this visit was outstanding. From the phone reservation to checkout. the staff was great and the facilities were wonderful. We were able to enjoy our stay and have Sheraton handle any questions.
Just a note. If you use Mapquest for directions, its a Right onto Race St off Second Ave, not a left.
February 11, 2013
Rated 5 out of 5 by PhillyDoc Friendly, helpful staff
excellent and friendly staff
February 14, 2014
Rated 2 out of 5 by jbh1029 worst sheraton
this sheraton needs major improvement. the room was in awful condition. old and run down. hotel is old and run down. hotel was sold out for a half marathon on sunday and the exec lounge didn't open until 7:30. have a full hotel and don't think to accomodate the early risers for the race?
September 16, 2013
Rated 4 out of 5 by Patiya The hotel is conveneently located.
Sheraton in Philadelphia has good facilities and is conveniently located giving its visitors the opportunity to explore the historic city. Hotel staff are polite and helpful.
May 27, 2014
Rated 5 out of 5 by Magpie39 Graciousness
The hotel staff especially the front desk and lobby were fantastic and so caring. I told them I had to leave early because of a death in the family and about an hour later they delivered a lovely floral arrangement and a card signed by all to my room.
December 6, 2013
Rated 5 out of 5 by FatherofTheYear2013 Place to Stay in Philly
My took me to Philly for Father's day and we could have not pick a better place to stay. It was close to all the place we wanted to visit (Museum, City Hall...). The Staff was very helpful, they recommended a few place for diner and their recommendation live up to our expectation.
June 20, 2013
Rated 2 out of 5 by 4051 hotel
Not impressed with the hotel. The phone in the room did not work. Bell man said he would call to have it changed. Never happened. Wall socket cover was broken, and one of the lamps did not work. Told the desk when I checked out, did not seem interested when I told her.
September 23, 2013
Rated 2 out of 5 by directamundo business stay
I stay here only because of the location which is convenient to my Philly office. Front desk staff are pleasant. Rooms need updating.
Hotel internet becomes so slow between 7 and 10 that it is unusable. Room missing light bulbs, furnishings need updating.
October 18, 2013
Rated 2 out of 5 by Indy101 Housekeeping needs a Sweeping
I have stayed at this hotel multiple times for business and was looking forward to returning for a weekend meeting.
I was there for a Friday and Saturday night stay in June 2012 for a local meeting.
Check in was good, the room was acceptable, but when i returned late on Friday night my room had not been serviced by housekeeping. I called down to get towels and toiletries - they brough a huge back of shampoo and conditioner and no towels.
I called a second time and requested towels. I waited for over 30 minutes when i needed rest for the next day's meetings. They said they would send up a housekeeping supervisor - that didn't happen. Finally I got towels. No supervisor checked the room. I called the hotel manager and he graciously credited half of the nights' room charge.
After I had gone to sleep they were still knocking on my door. I didn't answer. Then they called the room to say they wanted to make the bed. Really?
Not up to the level of service that I expect and certainly not up to the standard of common sense.
June 26, 2012
Rated 1 out of 5 by Menemsha47 Slovenly
We hardly could believe this hotel was a Sheraton: it was as if housekeeping had not been there for a week... Metal spring and a BB on the floor and dirt in the corners; stains in the rug; wallpaper peeling in the bathroom, etc. We'll avoid this one in the future.
November 15, 2012
Rated 1 out of 5 by junior Would Not recommend this hotel
Light bulbs out in bathroom - not replaced, flickering bulb in bathroom not fixed, phone not functioning in room; no information in room regarding hotel, roomservice, etc, peeling wall paper in bathroom; lobby not inviting; asked for 2 keys - received 1
February 28, 2013
Rated 5 out of 5 by John1A Comfy, good value, well located
Took advantage of a Valentines Day special that included room on the club floor, parking, breakfast, and champagne all for $217.
We hit the Night Skies event at The Franklin Institute and had dinner in Rittenhouse Square. Both in easy walking distance
February 16, 2013
Rated 5 out of 5 by DavePA Great Location
Convenient to everything downtown.
January 31, 2014
Rated 5 out of 5 by Ed1957 CEO
We were assigned to the Hotel for a conference and the service was outstanding. .there were a few issues with cleanliness and remodel but the staff attentiveness fare outweighed the problems. I would definitely recommend the hotel to friends
July 22, 2013
Rated 5 out of 5 by DRob Great host for the Philly Marathon
Hotel staff was very accommodating for marathoners by providing water and snacks when there was a wait at check-in, opened starbucks early & provided late late-check. Very pleased with our stay! Thank you.
November 18, 2013
Rated 4 out of 5 by SPGLifetime1 Great staff, great stay
If you are looking for a hotel that is in the city and within walking distance to shops, restaurants, and attractions.. I would recommend this hotel.
The staff was outstanding from my check in experience, to check out.
October 21, 2013
Rated 3 out of 5 by Squig17 Hotel has great features
Centrally located, many amenities however the cleanliness of the common areas was subpar. Staff was very friendly but not very knowledgeable about specific areas of interest.
December 1, 2013
Rated 5 out of 5 by Janey Hotel exceeded my expections.
Delighted with all elements of my stay. Everything was spotless; the view was outrageous. The staff was sweet and knew what was going on. The cafe in the hotel is only for people on expense accounts.
February 26, 2013
Rated 2 out of 5 by Capri Not Clean
I recently completed a 4 night stay at the Sheraton Philadelphia. I will start with the positives of my stay:
Pleasant gentleman checked me in
Unfortunately these positives were significantly outweighed by the negatives of my stay. Negatives include:
Very dirty room
Noisy wall-unit for a/c
Staff unresponsive to multiple requests to have bathroom floors cleaned
Upon entry to my room, I noticed that the bathroom floors were filthy. There were visible black dirt marks on most of the floor surface. The next morning I noticed that the shower walls were similarly dirty. I reported the problem to the front desk and they said they would take care of it. When I returned to my room the second night, the floors were even dirtier, despite my request and my tip for housekeeping employees. The next morning I made yet another request to the front desk and once again the request was ignored. Upon checkout, I was greeted by a surly woman who didn't ask how my stay was or even thank me for my stay.
This hotel needs major improvements in the cleanliness and customer service.
May 27, 2012
Rated 2 out of 5 by BH98 Lack of Customer Service
I stayed at this hotel from 9/27-9/29.
Upon check-in, the person who helped us out was extremely helpful, friendly and informative. However, once we got to the room, I had a question regarding the internet connection so I called down to guest services. I was given a curt answer and pretty much hung up on and left to figure it out on my own.
The next morning, Saturday, I called down to guest services to request that maintenance come up because our toilet was clogged and was again greeted on the other end of the phone by a curt response that someone would come and we didn't have to be there when they did.
So we went to an entire day of medical meetings, came back to the room to change and head right back out and still had no toilet. Luckily, my family was staying right down the hall from me, so rather than deal with the un-helpful staff again, my husband and I used our relatives' bathrooms.
I understand you are a busy hotel and have a lot of guests who I am sure are very demanding, but I do not think that what I asked about/for were over the top.
I would definitely not recommend staying here to anyone.
September 30, 2013
Rated 4 out of 5 by MichaelS Better than Expected!
Good location; nice QUIET rooms; complimentary water; and most impressively, room rate quoted included parking AND all taxes - a joy to find an additional $60 or so NOT added to the final bill.
June 27, 2012