Rated 4 out of 5 by tumblingmom not a grwat experience!!
We had to have maintenence come to our room three times!! I know that the other host hotel for USAG regional competition had a free breakfast for the competitors! We had to pay 17 dollars for a breakfast buffet!! The restraunt prices were absolutely rediculous!!
I would not be staying in the sheraton fort worth again!!!
May 20, 2013
Rated 3 out of 5 by Renvas2733 One small big glimpse
Reserved room with two queens, ended up getting a room with a king. With two adults and two kids, not very comfortable. Was told we would be switched to another room the next day. didnt happen.
May 20, 2013
Rated 2 out of 5 by Disappointed Sheraton in Fort Worth
Our experience wasn't so pleasant, I was expecting a lot more from you all. First Stephen that was working the desk looked like if he could careless if he was there are not, like he could be somewhere else... he would no eye contact nothing no personality, he worked 5-17-13 i asked about the WiFi, and told him it wasn't on my my phone and all he would say as he looked other places is it is on your phone. Like lady move on you are annoying me. No eye contact again with no one i watched others. Blah
Then I asked for a remote control, the one i had was not working, they said they would send right up never got on 5-17, and on 5-18 they wrote the wrong room number and finally i got it late afternoon on the 18th.
The bathtub drain knob came off I left on the tub for housekeeping to see, it is probably still there. I asked for towels for three people, I did not receive until late late afternoon and it was for two.
It was very obvious that if you parked in the valet you were treated different and could use the carts to move luggage, but I got the impression and shuned when I asked for one like where are you parked because i was parked outside like low life and then we had to hand carry everything in and I had a lot several trips so that was a nice experience. And last but not least I was really annoyed to have to pay 12$ a day for a open parking lot, that we had to be responsible for what happen and we had to walk further and carry bags. I am not wealthy enough to pay Valet but it sure shows how you are rated by where you park! The pool water was so hot the kids could barely swim but it was a beautiful pool. I did have two nice people at the front desk help us, One was a Black lady worked 5-18 at night very nice very helpful and a young white male worked Sunday and Monday morning 5-19- & 5-20. So overall our experience was not what I felt a Sheraton should be. Not sure if I would recommend this one anyway. Even though I am not wealthy I did pay my part and would appreciate some respect.
May 21, 2013
Rated 3 out of 5 by mj07 Comfortable beds and pillows!
Carpet had large stains. Tv reception was terrible. Ordered movie. Could not play. Could not get several channels. Some staff very helpful while some were apathetic. Food was average but expensive.
May 19, 2013
Rated 5 out of 5 by SancolRoute66 Great location; great features
This hotel is located right downtown in Fort Worth but, better yet, right across from the amazing Water Gardens. What a lovely spot to walk and explore, day and evening. Hotel itself is very well equipped, with nice pool, dining facilities, etc. Room very comfortable, and the whole building is beautifully clean. Staff very helpful, especially looking out for our "late arrival luggage", that was delivered from the airport, and we were notified immediately, as requested. We only had a night in Fort Worth, but would love to go back to the hotel, and the city.
May 1, 2013
Rated 5 out of 5 by DEEEEDEEEEE Great Hotel
The hotel was clean, neat, and the staff were more than helpful. The beds were so comfortable and soft!!! Lots of little extras in the bathroom were a nice treat.
May 6, 2013
Rated 3 out of 5 by Arjay Good location, handy to transport
Noisiest and least efficient toilet we have ever experienced. Plus there was no lid for the toilet and the bathroom was so tiny that I managed to drown my towel in the toilet as I was drying myself after a shower! YUK! Positioning of the safe was poor limiting access. Getting normal (black) tea from Housekeeping proved difficult even though they were asked repeatedly. Room size was adequate though there was a lack of drawers for clothing and usual lack of shelves in bathroom for toiletries. Breakfast was boring and repetitive - for the 4 breakfasts we were there absolutely nothing changed on the buffet and there was no hot tomato or beans.
May 5, 2013
Rated 2 out of 5 by Dol75 Dssapointed
The bed was worn out and made noises when I moved. The front wall needed painting. The TV bracket was moved and the sparkling still shows with a touch of paint. Their was no ice machine on my floor. Wireless reception was limited to the bathroom. I expect more from an SPG sponsored Sheraton Hotel
May 14, 2013