Rated 5 out of 5 by Jaquila Great Stay and Great Food
I am a platinum member and a regular at the hotel. My wife and I were there last week and had the pleasure of meeting thew new Chef (Chef Morris). Chef Morris recently joined the hotel and I can tell you that the food is fatanstic. He personally prepared dinner for my wife and I on Wednesday night. The food was superb and the service was great.
In addition, the staff at the hotel does an awesome job at making their guests feel comfortable and appreciated.
Eric (manager) and the staff made my wife feel special and she appreciated it very much.
January 10, 2014
Rated 4 out of 5 by Bryan11 The People made all the difference
I was thoroughly impressed with the people at this hotel and their genuinely caring attitude towards not just me but every one that I saw them interact with. So in short these are the best folks I have ever had the privilege meeting at a hotel. The only disappointment that I faced was with the room itself. I found it to be impeccably clean but the air conditioning malfunctioned on my second night there by freezing solid and then thawing out getting the carpet wet. The staff was friendly and offered to move me to a new suite but at 8pm on my last night there. I stayed in the same room rather than move. I guess I was disappointed that in a hotel this nice with staff this terrific they had less than great facilities.
May 26, 2012
Rated 4 out of 5 by Jana70 Rooms Very Clean
First time to stay at the Sheraton downtown Fort Worth. My husband and I were just getting away for a couple of days of R&R. Our room was VERY clean...much appreciated. Hotel provided a free shuttle to/from Sundance Square which was very nice. On the first night I had to call the front desk because there was a large and very loud dog across the hall from our room barking and howling. On the second night we ordered a pizza and drinks from room service around 10:30 p.m....we waited an hour and a half and it never showed up....room service closed at midnight ... called front desk ... they were apologetic but we never got our pizza. The a/c in our room got super loud and vibrating so we got up and went home at 4:00 a.m.
October 29, 2012
Rated 2 out of 5 by TLF1 Dissappointed
I was extremely disappointed with my stay. I was greeted by friendly staff members but when I chose to self park instead of valet I was quickly dismissed and told to drive around to the back and park. The parking lot was across the street from the back of the hotel without a ramp for pulling wheeled luggage up.
After an exhausting day, I decided to order a pizza from room service. I was charged for delivery from the restaraunt and then an additional charge for room service. When I questioned the front desk and then room service I was told that was just the way it is.
April 29, 2013
Rated 2 out of 5 by Nottoohappy01 This hotel needs improvement
Upon arrival at the hotel we asked for assistance with our luggage. Once the young man found a luggage cart, we thought he might help us load it and get to our room. Wrong! He wheeled the cart up to my husband, said here you go and walked off!
Once in our room, we called room service to order some food and a beverage only to be told...If you want to wait you can but it's going to be awhile. In fact, you should just come down and get whatever it is you want. We are under staffed and very busy.
Overall the room was clean but, the customer service wasn't very good.
July 4, 2013
Rated 4 out of 5 by Ang18 great location
this was our second time to stay at this hotel. we didn't get much sleep due to the highway noise. next time we will request an inside room.
April 14, 2014
Rated 3 out of 5 by Michelle1371 Overbooked
This hotel is nice and so is the staff. Unfortunately, when we arrived at 5:00 our room wasn't ready (and wouldn't be ready for several hours). They did discount the room rate a bit but there should have been more comps for such a late availability of our room. A cot that we requested was also not in the room even when we were assured the day before that it would be in the room. Overall, the place was fine they just seemed overwhelmed by the amount of people ( same was true of the buffet in the morning for breakfast).
February 17, 2014
Rated 3 out of 5 by DavisFamily7 Expectations
We were very aggravated. When we booked the reservation online, we booked a room with a king size bed. When we arrived at 4pm (which is an hour later than the time you can check in) we were told that there were no rooms with King Size beds clean and we would need to be put in a room with 2 queen beds. You shouldn't be allowed to book something that isn't going to be available! It's ridiculous. If you cannot have them ready, then don't promise them. Then, there was a disturbance on our floor about 1:30am and the hotel security staff, I guess, is walking the floor looking for the disturbance with their walkie talkies beeping LOUDLY and continuously while we tried to sleep...beautiful hotel, crappy service! I was disappointed!
October 10, 2012
Rated 3 out of 5 by GK123 Struggling right now.
I booked the club level wiith access to the club. I was put on the 8th floor ipo the 10th and my key wouldn't open the club door. I was told I had to be platinum to get in. When I showed them my confirmation they activated my key but made me feel like they were doing me a favor.
The AC didn't work right and the carpet was wet by it. I requested maintenance look at it but did not see any improvement.
Had a single cocktail in the bar/restaurant and it was $10 dollars for a so-so pour.
I have stayed here a lot and it is definetly trending downward. Pool was murky.
June 25, 2012
Rated 2 out of 5 by Runner2014 Not a good experience
Stayed at the hotel for the Fort Worth Marathon. Staff had no idea on events or what was happening with the marathon, even though it was a recommended hotel. The room was ok, until you got into the bathroom. Toilet flushing was extremely loud, and did not flush well at all. This was not due to poor water supply but by the toilets chosen by the facility. The Noise from adjacent rooms and hallways was very loud, not because of yelling guests, but poor insulation or noise barriers between walls & hallway.
February 24, 2014
Rated 4 out of 5 by Zebber Nice hotel, but....
Everything about this hotel shows a major upgrade. I ordered room service many times, and it was always impeccable. The maid service and cleanliness of the hotel is unmatched. And the beds and general feel of the hotel are excellent quality. On the negative side, however, these rooms desperately need an upgrade to their air conditioning system. The system would flip on about every three minutes for a minute or two and then kick off...which wouldn't be a problem if the system wasn't so damn loud. The first night or two, sleep was hard to get for this reason.
October 22, 2012
Rated 4 out of 5 by Joyce03 Friendly Staff !!!!
Staff was wonderful for answering questions and being so courteous.
April 14, 2014
Rated 2 out of 5 by tx77023 Bad plumbing, poor quality assurance
One of the windows in my room (234?) was loose in its casing. Because of the high winds that night, the wind howled through the window all night varying in pitch and frequency. Between the banging of the pane back and forth and the constant howling, it sounded like a marching cat band was practicing in my room.
The next morning I discovered that the toilet was both stopped up and leaking at its base. Overall, not a pleasant experience to say the least. This is my second stay at that location. It is also the second time I experienced plumbing issues there!
December 21, 2012
Rated 3 out of 5 by Dearest Comfortable bed
My bed was comfortable. The size of the room was great for the three of us. The shower needed adjusting and the bathroom sink was slow draining. Otherwise, we enjoyed our stay and would definitely stay again.
April 9, 2014
Rated 3 out of 5 by shawnl Yucky
Last year, I stayed at Le Meridien L'Etoile and Sheraton Airport in Paris. Last April, I stayed at Le Meridien Times Square. At both places, I had access to SPG guest lounge for breakfast - without asking. At this property, I had to pay $30 per day for this"privilege". After some cajoling, the front desk manager gave me free breakfast coupons. Very appreciated.
On the second day of my stay, I found a big coackroach as big as my thumb while I was putting on my new shirt. I took a couple of pictures after I threw it on the floor and told the cleaning lady to get rid of the "cucaracha"
My bathroom enamel has peeled and this is the first time ever after 25+ years of traveling that I found a bathtub with peeling enamel in a hotel or motel.
June 15, 2012
Rated 5 out of 5 by dagme07 Staff went out of their way to help
I was in Ft. Worth to visit my aunt who was in hospice. I came in late one night just to grab some food, take a shower and return to hospice. When I got to the hotel I told the valet my plans and he told me he would keep my car out front and ready to go. When I got ready to leave he saw me coming thru the lobby and pulled my car up right as I got to the door. He told me to stay safe and that he was sorry about my aunt. The next time I arrived he was on duty again and asked how she was doing. The staff made my stay very easy and we will be returning.
July 29, 2013
Rated 1 out of 5 by Irishgirl Not like the Sharatons I am use to staying at
The carpet in my room was dirty.
The tub was chipped
The lampshade was broken
There was no toilet paper refill
Two lights were out and remained that way throughout my stay
The gym equipement was in disrepair
Got a wake-up call at 4:45AM I didnt ask for
Though there was a conference and the hotel was busy they only had one fly pan going at breakfast. Even I can cook more than one than one egg at a time and I don't do it professionally.
On the plus side the bell staff, van driver and the bar staff was great ( if you want food service eat in the bar)
April 15, 2013
Rated 1 out of 5 by 12Disappointed Do no stay here
I was shocked at how poor my stay at this hotel was. It started with teh pile of dirty towels in the bathroom when we arrived. On night two, we'd been working all day. At 6:30 we got back to the room, and it had STILL not been cleaned. I called house keeping and asked if it could be cleaned. We went out to eat and returned at 9:30. The room was still not cleaned. There were amny other details that were poor, from noisy AC units to ill-fitting coffee filters to no chilled white wine in teh bar, but needless to say, we will not return to this hotel.
October 17, 2012
Rated 4 out of 5 by Robert1873 This is a good hotel
I thought the hotel was good, a solid B+. Staff was excellent, always very helpful and solicitous. I liked the "green" thing of not cleaning the room and receiving 500 points. The menu in the restaurant seemed somewhat limited over the 5 days I was there, but the food was good. Bed was comfy and to my liking. Conference room was a little noisy from the air conditioning units. Also during the conference, spoons for the meals and snacks seemed to be non-existant.
March 3, 2014
Rated 5 out of 5 by Martinha Great Hotel
This hotel has great features
April 10, 2014
Rated 4 out of 5 by Bill73 Front desk staff great
The front desk staff was exceptional. Everything we experienced in this hotel was what we expected, with one exception. We ate an evening meal in the restaurant and the service was sub-par. The meal itself took over 45 minutes to be served, the wait staff did not attend to our table, the server only came over to present our bill, drinks were not maintained. At the end we were given a 15% reduction in our bill due to the length of time needed to serve it, but nothing was said regarding the overall poor service provided. Quite disappointing.
December 31, 2012
Rated 4 out of 5 by ladytraveler44 examples
Confirmed EARLY check in did not happen, upon reading reviews this is a frequent problem, however, staff did what they could. They did upgrade from club floor (still retained privileges) to top floor overlooking water garden. I recommend room 1224 quiet & good view. Very clean room. Cleaning crew helpful. Ordered 11:30 p.m. room service - great service friendly service by young lady... Luggage staff very helpful.
The ladies, DONNA & LUCY were really the one's who made us feel special as it was our anniversary/birthday stay (& to check out the area for future trips with lot's of our friends)... A BIG THANK YOU TO THEM BOTH...
Would stay here again. Great location.
And I would like to say Thank You to everyone there. Friendly faces everywhere....
February 11, 2012
Rated 4 out of 5 by Rrc2012 Lovely rooms
We stayed two nights in the hotel for a wedding. I live the room decor. I usually avoid chain hotels and prefer boutique hotel and the rooms here gave the feel I love. The beds are comfy, staff was very nice, and it has an overall great feel. We did not use the pool,work out room, etc. We really enjoyed our stay.
There are only three things that kept me from giving a 5 star rating.
1. There is not a refrigerator in the room. If you need to store any meds or (like me) bottles for a baby you will need to continually refill a cooler with ice.
2. The toilet has no lid. This personally grosses me out as my towels hang above it.
3. Breakfast buffet was great but it was all cold. Service was great and it tasted good. Just needed kept warm on the buffet.
October 31, 2012
Rated 1 out of 5 by abenqaeb Executive Lounge
Im a 10-year elite member. On Sunday, Oct 28th, I was in the executive lounge a little after 6am.
The staff attendant was in the bathroom for several minutes, and four toilet flushes.
After the attendant emerged from the toilet, she went into the back kitchen area. A few minutes later there was a knock at the door and it was a hotel worker. I let him and he immediately went to see his fellow hotel worker. She emerged to the food line to get him a plate a food. Several minutes later the worker left with a plate of food.....unprofessional.
October 30, 2012
Rated 3 out of 5 by nsp1002 Good for a conference
My conference was at this hotel so it was convenient, however, it was not the best Sheraton I've ever slept in. Mattress and pillows were not the best and food was marginal. However, it was very clean, quiet and staff was EXCELLENT.
March 30, 2014
Rated 3 out of 5 by cymou55 Sheraton Fort Worth
Here are the areas the hotel room fell short:
1. No toilet seat cover.
2. Lack replenishments: toilet paper and shower gel. Had to ask for both.
3. Lacking outlets in key areas of the room. Workstation and bathroom. Hotel had to use power cords to bring outlets to floor lamps. Workstation had outlets, but the cord leading to it had no wall outlets near by to plug into.
4. We were on the 12th, Starwood Preferred Guest, floor and along with it very noisy compressors on the roof that went on and off throughout the day and evening.
March 30, 2013
Rated 5 out of 5 by Canucks14 Great Location amazing staff
From the moment we pulled up into the parking lot we were greeted by friendly valet staff. The manager of the hotel checked us in and made sure that we had everything that we needed. The wine bar was good with a very friendly bartender. Our room was comfortable and clean. The location was amazing! Right across the street from the Fort Worth Water Park as well as a short walk to downtown and the Sundance Square. We would highly recomend this hotel.
February 24, 2014
Rated 5 out of 5 by Jill6423 Nicely updated facility
Stayed for a conference located on site and was very pleased with the updated room and overall hotel facilities. Staff was very courteous and professional. Location is great as well.
March 31, 2014
Rated 2 out of 5 by pjtrav Dissatisfied
To Whom It May Concern: My stay at the Sheraton in Ft. Worth was less than satisfactory. The first service experience was waiting 15 minutes for my car from the valet service and then to have them bring the wrong car. As a result of this wait, I was late for the event I was attending. The second service dissatisfaction was the smoke alarm that started beeping at 3:00 am. Knowing this meant the battery was dead, I called the front desk for service. I was told there was no engineer on duty. I asked to be moved to another room
April 22, 2013
Rated 4 out of 5 by terry480 front desk starred
your front desk staff was beyond the best service experience. Helpful, solicitous and more than kind. thanks for the great stay.
April 1, 2014