Rated 4 out of 5 by Zebber Nice hotel, but....
Everything about this hotel shows a major upgrade. I ordered room service many times, and it was always impeccable. The maid service and cleanliness of the hotel is unmatched. And the beds and general feel of the hotel are excellent quality. On the negative side, however, these rooms desperately need an upgrade to their air conditioning system. The system would flip on about every three minutes for a minute or two and then kick off...which wouldn't be a problem if the system wasn't so damn loud. The first night or two, sleep was hard to get for this reason.
October 22, 2012
Rated 2 out of 5 by tx77023 Bad plumbing, poor quality assurance
One of the windows in my room (234?) was loose in its casing. Because of the high winds that night, the wind howled through the window all night varying in pitch and frequency. Between the banging of the pane back and forth and the constant howling, it sounded like a marching cat band was practicing in my room.
The next morning I discovered that the toilet was both stopped up and leaking at its base. Overall, not a pleasant experience to say the least. This is my second stay at that location. It is also the second time I experienced plumbing issues there!
December 21, 2012
Rated 4 out of 5 by terry480 front desk starred
your front desk staff was beyond the best service experience. Helpful, solicitous and more than kind. thanks for the great stay.
April 1, 2014
Rated 3 out of 5 by shawnl Yucky
Last year, I stayed at Le Meridien L'Etoile and Sheraton Airport in Paris. Last April, I stayed at Le Meridien Times Square. At both places, I had access to SPG guest lounge for breakfast - without asking. At this property, I had to pay $30 per day for this"privilege". After some cajoling, the front desk manager gave me free breakfast coupons. Very appreciated.
On the second day of my stay, I found a big coackroach as big as my thumb while I was putting on my new shirt. I took a couple of pictures after I threw it on the floor and told the cleaning lady to get rid of the "cucaracha"
My bathroom enamel has peeled and this is the first time ever after 25+ years of traveling that I found a bathtub with peeling enamel in a hotel or motel.
June 15, 2012
Rated 5 out of 5 by IaMark2014 Nice rooms.
As I was attending a conference I did not have a lot of time in the hotel. The room was a welcome quiet place to retreat.
March 30, 2014
Rated 5 out of 5 by dagme07 Staff went out of their way to help
I was in Ft. Worth to visit my aunt who was in hospice. I came in late one night just to grab some food, take a shower and return to hospice. When I got to the hotel I told the valet my plans and he told me he would keep my car out front and ready to go. When I got ready to leave he saw me coming thru the lobby and pulled my car up right as I got to the door. He told me to stay safe and that he was sorry about my aunt. The next time I arrived he was on duty again and asked how she was doing. The staff made my stay very easy and we will be returning.
July 29, 2013
Rated 1 out of 5 by Irishgirl Not like the Sharatons I am use to staying at
The carpet in my room was dirty.
The tub was chipped
The lampshade was broken
There was no toilet paper refill
Two lights were out and remained that way throughout my stay
The gym equipement was in disrepair
Got a wake-up call at 4:45AM I didnt ask for
Though there was a conference and the hotel was busy they only had one fly pan going at breakfast. Even I can cook more than one than one egg at a time and I don't do it professionally.
On the plus side the bell staff, van driver and the bar staff was great ( if you want food service eat in the bar)
April 15, 2013
Rated 1 out of 5 by 12Disappointed Do no stay here
I was shocked at how poor my stay at this hotel was. It started with teh pile of dirty towels in the bathroom when we arrived. On night two, we'd been working all day. At 6:30 we got back to the room, and it had STILL not been cleaned. I called house keeping and asked if it could be cleaned. We went out to eat and returned at 9:30. The room was still not cleaned. There were amny other details that were poor, from noisy AC units to ill-fitting coffee filters to no chilled white wine in teh bar, but needless to say, we will not return to this hotel.
October 17, 2012
Rated 4 out of 5 by kiki906 Sink Troubles
Our sink had black specks in it that appeared to be ashes or dark beard hair. Sink was slow to drain and also backed up one time with the black specks. Also, room had a smell of musty cigarette smoke. Everything was great.
March 24, 2014
Rated 5 out of 5 by Canucks14 Great Location amazing staff
From the moment we pulled up into the parking lot we were greeted by friendly valet staff. The manager of the hotel checked us in and made sure that we had everything that we needed. The wine bar was good with a very friendly bartender. Our room was comfortable and clean. The location was amazing! Right across the street from the Fort Worth Water Park as well as a short walk to downtown and the Sundance Square. We would highly recomend this hotel.
February 24, 2014
Rated 4 out of 5 by Bill73 Front desk staff great
The front desk staff was exceptional. Everything we experienced in this hotel was what we expected, with one exception. We ate an evening meal in the restaurant and the service was sub-par. The meal itself took over 45 minutes to be served, the wait staff did not attend to our table, the server only came over to present our bill, drinks were not maintained. At the end we were given a 15% reduction in our bill due to the length of time needed to serve it, but nothing was said regarding the overall poor service provided. Quite disappointing.
December 31, 2012
Rated 4 out of 5 by ladytraveler44 examples
Confirmed EARLY check in did not happen, upon reading reviews this is a frequent problem, however, staff did what they could. They did upgrade from club floor (still retained privileges) to top floor overlooking water garden. I recommend room 1224 quiet & good view. Very clean room. Cleaning crew helpful. Ordered 11:30 p.m. room service - great service friendly service by young lady... Luggage staff very helpful.
The ladies, DONNA & LUCY were really the one's who made us feel special as it was our anniversary/birthday stay (& to check out the area for future trips with lot's of our friends)... A BIG THANK YOU TO THEM BOTH...
Would stay here again. Great location.
And I would like to say Thank You to everyone there. Friendly faces everywhere....
February 11, 2012
Rated 4 out of 5 by Rrc2012 Lovely rooms
We stayed two nights in the hotel for a wedding. I live the room decor. I usually avoid chain hotels and prefer boutique hotel and the rooms here gave the feel I love. The beds are comfy, staff was very nice, and it has an overall great feel. We did not use the pool,work out room, etc. We really enjoyed our stay.
There are only three things that kept me from giving a 5 star rating.
1. There is not a refrigerator in the room. If you need to store any meds or (like me) bottles for a baby you will need to continually refill a cooler with ice.
2. The toilet has no lid. This personally grosses me out as my towels hang above it.
3. Breakfast buffet was great but it was all cold. Service was great and it tasted good. Just needed kept warm on the buffet.
October 31, 2012
Rated 1 out of 5 by abenqaeb Executive Lounge
Im a 10-year elite member. On Sunday, Oct 28th, I was in the executive lounge a little after 6am.
The staff attendant was in the bathroom for several minutes, and four toilet flushes.
After the attendant emerged from the toilet, she went into the back kitchen area. A few minutes later there was a knock at the door and it was a hotel worker. I let him and he immediately went to see his fellow hotel worker. She emerged to the food line to get him a plate a food. Several minutes later the worker left with a plate of food.....unprofessional.
October 30, 2012
Rated 3 out of 5 by cymou55 Sheraton Fort Worth
Here are the areas the hotel room fell short:
1. No toilet seat cover.
2. Lack replenishments: toilet paper and shower gel. Had to ask for both.
3. Lacking outlets in key areas of the room. Workstation and bathroom. Hotel had to use power cords to bring outlets to floor lamps. Workstation had outlets, but the cord leading to it had no wall outlets near by to plug into.
4. We were on the 12th, Starwood Preferred Guest, floor and along with it very noisy compressors on the roof that went on and off throughout the day and evening.
March 30, 2013
Rated 2 out of 5 by pjtrav Dissatisfied
To Whom It May Concern: My stay at the Sheraton in Ft. Worth was less than satisfactory. The first service experience was waiting 15 minutes for my car from the valet service and then to have them bring the wrong car. As a result of this wait, I was late for the event I was attending. The second service dissatisfaction was the smoke alarm that started beeping at 3:00 am. Knowing this meant the battery was dead, I called the front desk for service. I was told there was no engineer on duty. I asked to be moved to another room
April 22, 2013
Rated 3 out of 5 by mitch03198 Wrongful Charges
I was charged twice one for 55 dollars and another for 33 dollars to my room. Upon my arrival I was told that I was checked in already. I showed my ID and said I was here and not checked in. She looked at my ID and said that there was three other people with my last Name. Then she said she did not have a King available. She said it was crazy here we had to take what was available. I told her that I reserved a King. I asked for a Manager and then she said she found a King no need to have a Manager come up. I still have a charge on CC for 50.00 and 3.99. I had to argue about the charges to my room. She said they from the bar. I told her that I went to Del Frisco's for a company Dinner and came back went straight to my room and went to bed. The Dinner was over at 11:00 PM no need to frequent the bar at the hotel.
January 21, 2014
Rated 1 out of 5 by CharityBallGuest Still dealing with inadaquacies
After a stay 2 weeks ago, where the hotel did not honor our reservation of a King bed room, made 2 months prior to the event, and maintenance workers inability to speak English, our stay for a charity Ball was less than satisfactory. It took almost an hour to get a shower bar back in place to get ready for our event. Even 2 weeks later, still having issues with unexplained and bogus charges pending on our credit card.Am still trying to get explanation, but no calls returns yet. Sorry, but could not recommend this hotel
November 19, 2012
Rated 5 out of 5 by DesMoines Friendly
I have never written a review for a hotel before even though I stay in about 40-50 hotels per year across the Midwest. But, the staff at your hotel was excellent! Example: I was standing in the coffee line and the lady in front of me told me to go first because I was the guest and she work s at the hotel. She didn't feel obligated to do this but gave the feeling that she wanted to.
Friendly front desk.....I even got a shoe shine and had a good experience. Thank you for being a hotel that other should strive to be!!!
February 22, 2013
Rated 3 out of 5 by JackBauer Wonderful staff, average room
I arrived around 10pm to the Sheraton Ft. Worth after a 3 hr. Super Shuttle ride from the Love Airport. I was exhausted and just wanted to relax and go to sleep. My TV wouldn't turn on. Really? I called the front desk, and they quickly sent a maintenence man to switch TVs from another room. Then, overnight, the in-room air conditioner began making a "chirping" noise everytime in came on. Woke me up each time. Again, the staff was very friendly, but these problems were very annoying, and I changed rooms the next day.
September 1, 2012
Rated 5 out of 5 by GK14 My Stay
Nothing at this time. The local was convenient to many local amenitites.
March 21, 2014
Rated 1 out of 5 by NOTSTAYINGAGAIN Business Trip gone BAD!!!
We are not staying here again!! The restaurant service was HORRIBLE. Food was average and the staff obviously needs lunch breaks because we found the housekeeper eating our 20hour old leftovers from dinner the night before out of the trash can in our room!!! On the up side… Had a great massage in the spa!! NOT GOING BACK TO STAY
March 4, 2014
Rated 4 out of 5 by Sdarbee Noisy Toilet and Request Not Met
The room was very nice, except for the noisy toilet. It was probably the loudest toilet I have ever heard and did not flush adequately. We reported it but never heard a response about our request. When we checked out, the reception desk told us it was because it was a low flow toilet. I am not so sure I buy that in that the toilet paper never did flush adequately.
Also, a minor request for an additional coffee (not decal) was not provided. The room had 1 caffeinated and 1 decaf and two people were in the room.
March 22, 2012
Rated 3 out of 5 by Angus Rooms need improvement
Rooms need improvement and when you bring it to the attention of the staff still nothing is done...We stayed at the same hotel two years ago and the same problems existed and gave a list to the girls when I checked out as well as yesterday and most still existed...They are doing the go green and give you points if you go with it...you need to give it up and clean the rooms,make sure enough fresh linens and glasses in the room...I don't reuse glasses or linens at home so why would I do it paying $200.00 a night.
January 28, 2013
Rated 1 out of 5 by Tamara512 DO NOT STAY HERE
My daughter and her team booked rooms in this hotel during a national dance competition which is what prompted me to stay here as well. We arrived to a mediocre room with no internet connection and very limited Wi-Fi. The room was dirty and small. The carpet was stained and the glasses provided had black dirt on the rims. The bathroom floor had dark hair all over it and the sheets were not very clean either. We were told that we could plug into the internet in the room but the connection was not live. There was a desk in the room with a lamp on it that wasn't plugged in or even near enough to a plug to plug in ourselves. All sounds traveled through the walls so it was very hard to sleep. This hotel features homeless people in the lobby as well, which was great considering my 15 year old daughter was staying here. The menu provided in the room was old and apparently no longer offered. The pool was over chlorinated and dirty. I didn't venture into the spa which was probably a good idea. The food offered in the restaurant was ok but there were very few menu choices... three to be exact. All of the food was overpriced for what it was. The staff that serviced our room was nice and the shuttle driver was wonderful. Beyond that there was very little that would bring me back to this hotel. I would not recommend staying here. At 179 a night and 20 for parking it is NOT WORTH IT.
March 24, 2014
Rated 4 out of 5 by 806judy need late checkout
I was running an Ultra Marathon and the hotel wouldn't give me a late check out. We called the week of our stay to make sure we could get it. I asked for a manager and he informed me I could pay for half day room. I am a prefered customer and made my reservation well in advance.
March 8, 2014
Rated 4 out of 5 by Jones3285 Great room for the price
Not exactly sure why all the earlier negative reviews. Was a little hesitant to stay here for that reason but glad my wife and I did. Everyone was extremely helpful from the moment we checked in. Complimentary shuttle because of the location to Sundance was quick. Starbucks made a mistake on my wife's coffee and the hotel ran another to the room within 5 minutes. No train noise in the south tower although my friend reported a little in the north. It was as quality a stay as I have had in a Starwood property.
January 2, 2012
Rated 1 out of 5 by Mike13161684135764 Just an Unpleasant Experiance
Checked into room while the dirty tray from previous guests room service was sitting by door. Also outside the door was an unplugged mini fridge that I had to walk around to get in my room. Stayed 2 nights and fridge wasn't moved until I was checking out. Room was also supposed to offer WiFi but I could not get the signal because I was in the last room at the end of the hall. The temporary wi-fi they set up when I called to ask about it did not work with iPads so I was unable to do work e-mails from room. Shower had a used towel from prior guest still hanging over the shower rod. Upon leaving they were going to give our package that we needed to have shipped back to the office to UPS for us. 2 weeks later and the package never made it to UPS and they can not locate it at the hotel.
September 30, 2013
Rated 4 out of 5 by dc1scsi Judges
I found the room clean and modern. Staff was very helpful and pleasant.
March 17, 2014
Rated 1 out of 5 by Mary00820 Aging facility
This is an old hotel - duct tape held the door of my bathroom together. Front desk gave me a room # to a room that did not exist - honest! I had to go back to the front desk to get a real room. On my way back up there was a worker with a mop and bucket holding an elevator, not what you expect to see in a classy hotel. The ice machine on my floor was extremely loud. At breakfast there was no one working the omette station, although our waitress was very nice. This hotel needs massive improvement
October 18, 2013