Rated 2 out of 5 by jonnodeveon The check in and check out very poor
I had a confirmed reservation for three nights. It took 12 minutes to find the reservation and allocate the same room for all three nights. The computer failed to read my credit card and as such the room keys failed to work. So back from 17th Floor to start again. This is my second stay at the hotel and the second time the computer failed. After two nights the system checked me about anf billed my credit card. It took far too long to sort out this error and have my third night confirmed.
The service in the restaurant was poor especially as there were only two groups. Mine and one other
I will never stay at this hotel again. The staff need training in the use of systems
August 12, 2013
Rated 4 out of 5 by SOBA Roof Top Patio is a Bonus
The outdoor 3rd floor rooftop patio was a bonus at this hotel. It was next to the pool so we could keep an eye on the children while we relaxed on comfortable outdoor furniture listening to live music from the eatery next door.
August 12, 2013
Rated 4 out of 5 by trreynz Very Nice
Came in for a charity event, the rooms were spacious, the staff was very pleasant and the food was good and at a reasonable price.
My only complaint was the WiFi. In the room the signal was OK but if I went down to the meeting or conference rooms it would drop that signal and I'd have to sign in all over again. A little frustrating.
August 8, 2013
Rated 4 out of 5 by Maria65 This hotel has great features
I had a wonderful stay at the Sheraton Hotel in Downtown Hamilton. I was able to relax and unwind. I was able to do the things that I wanted to do, such as swim in the pool. The staff and the food in both the Loft and Chagills were wonderful. Please thank all of the staff at the Sheraton Hotel in Downtown Hamilton for me.
August 6, 2013
Rated 5 out of 5 by combravo Beyond Perfection
I spend the last weekend at the Sheraton Hamilton and it was the most amazing experience. It was connected to the Hamilton Convention Centre so my son was able to go to his Conventions and back which was amazing! Their business area had five computers and printer as well as a separate section with t.v. and couches, the bar was great, the restaurant and food was great both at the bar and the restaurant. loved the place!!!!!
July 31, 2013
Rated 4 out of 5 by MochaCocoa Parking needs not met.
I called twice to ensure you could accommodate our vehicle in underground or above ground parking. Our vehicle is 6' 6" and did not fit in the underground. I was told you had outside parking available which upon arrival was not the case. We drove around for an hour trying to find overnight parking then we spoke to the manager and she arranged parking two blocks away at an affiliated hotel. Normally this would have been fine but my husband is awaiting knee surgery and it was very painful for him to make the trip to and from the vehicle as I don't drive. I'm sure we are not the only people who have trucks with caps. It would be nice to have been given correct information when we called and it would be nice if you had this worked out so we didn't have to be stressed trying to find parking and having to ask to speak to a manager to resolve this.
July 30, 2013
Rated 5 out of 5 by DocKW Urban Oasis
This Sheraton demonstrates all the qualities of excellent customer service. Cindy and Amanda, the front desk staff, represent exactly what clients hope to encounter upon their arrival. Their knowledgeable and personable demeanor set the perfect tone for the relaxing and friendly atmosphere of the hotel.
July 30, 2013
Rated 4 out of 5 by BLACKSHOCKS Everything Beautiful @ Sheraton
Wonderful time good price nice view clean room comfortable bed. No problems nice place to stay in Hamitlon
July 27, 2013
Rated 5 out of 5 by WillRob Great Hotel, excellent service
We thoroughly enjoyed our stay
July 26, 2013
Rated 4 out of 5 by LYSY Good hotel - parking charges not known
The hotel was nice but we were charged for parking. Parking at a hotel should be free or at least customers should be informed when booking.
July 22, 2013
Rated 1 out of 5 by Carol2202 Bad Hotel
I was very disappointed in our stay as i was awake the entire night from an air conditioner that sounded like a tank, and when i complained they said they would have maintenance check on it. My entire night was horrible....not pleased.
July 17, 2013
Rated 4 out of 5 by YYZ1964 Getaway weekend
This was our first visit to this Sheraton location. I was pleasantly surprised and thankful at the closeness to the proximity of the area we needed to visit. We were going to the RUSH concert and from the internet description the walk to Copps Centre seemed much further. I would say that the hotel is almost attached to the venue. Very much closer than described. Very glad that it was so close! The pool area was beautiful. The atmosphere of the restaurants was excellent!
We are hoping to return again in the near future.
July 7, 2013
Rated 5 out of 5 by A007 awesome
wonderful experience, the best bed and pillows we have had anywhere!
July 7, 2013
Rated 5 out of 5 by Dollyl Beautiful Hotel and a Mall!
Updated room with beautiful features and comfortable linens. The breakfast and snacks at club level were generous, but the club room was hot and stuffy. The huge attached shopping mall was fun to walk through. Good location for Toronto and the wine country. Staff was friendly, hotel was clean and safe. Parking garage was also very handy
July 7, 2013
Rated 3 out of 5 by Emmer21 Disappointing
The overall experience was disappointing. There was not a welcoming feeling nor were the front desk helpful in navigating the town. Also, we were very disappointed with additional charges that we had to cover while we stayed here. ie parking, breakfast not included. Prior to booking I asked about both of these and nothing was mentioned, nor was it when we checked in. It was only after I recieved my final bill via email I noticed the additional charges.
I feel communication needs to be more clear
July 2, 2013
Rated 5 out of 5 by tommysgirl63 A comfortable Stay
Our room was lovely.. clean and very well-appointed.. beautiful hotel.
Staff was friendly and helpful.. the only negatives.. the pillows were way too soft
and the breakfast buffet was terribly expensive...otherwise we enjoyed our stay.
July 1, 2013
Rated 2 out of 5 by Naz27 Bad experience
The AC was too loud I woke up 3-4 in the middle of the night every night. The toilet was backed up and i had to wait 30 minutes to use the washroom before somebody could come and fix it.
The breakfast eggs and potatoes were cold the first day we ate there and did not go back to eat again.
June 30, 2013
Rated 3 out of 5 by Seniors Hotel Taken Over by Children
Unfortunately, we found the hotel overrun with a large group of children for a lacrosse tournament. Noise level was bad and the pool area was overrun with 8 to 12 year olds. The noise level in the pool area was deafening. We suggest adults only periods to accommodate adult guests who have also paid to enjoy the facilities. We did not expect this type of group at a Sheraton location.
June 30, 2013
Rated 1 out of 5 by falconer69qa my worse experience
the hotel is relay vary low stander room size vary small old and bad smell the price they charge one thing he is in Sheraton hotel but realty reveal that he is in a one stare hotel
June 25, 2013
Rated 5 out of 5 by alysewine Excellent Restaurants with delicious food! Fabulous staff go over and above to make you feel welcome and a very special guest!
This was our first visit to this Hotel and we were certainly very impressed. My husband and I were celebrating our 44th Wedding Anniversary as well as my 65th Birthday.
The entire staff were amazing !
Thank you, to Lena and the staff of Sheraton Hamilton Hotel for the fabulous gift and making this a stay to remember.
I have been a SPG member for almost 20 years and have truly enjoyed this program
Thank you again, until next time!
June 24, 2013
Rated 4 out of 5 by Michie44 Great Time
What a great time , the pool was awesome this was probably one of the cleanest rooms I have ever stayed in. The staff was very cordial and efficient. The manager came out and welcomed us . the food was delicious. Awesome shopping in Jackson square.
June 24, 2013
Rated 5 out of 5 by Moos Great location and excellent staff
This is a first class hotel in every way. Club Lounge is one of the best regarding service and quality of breakfast and appetizers. Beautiful view of the water.
Loved the fitness centre/pool and outdoor sitting area.
June 22, 2013
Rated 4 out of 5 by DanielOttawa Staff are very customer oriented
I was fortunate to be served by Cindy who could upgraded me to a suite in order to overcome the problem of availability of rooms. Thank you to hire people like Cindy who are able to meet the requests of travelers.
June 20, 2013
Rated 4 out of 5 by grad Clean, comfortable room
Enjoyed our one night stay across from Hamilton Place. No complaints from front desk to check out.
June 14, 2013
Rated 5 out of 5 by John59 Excellent Meals and Stay
We were fortunate enough to stay in the Prime Minister's Suite. This room is beyond anyone's expectations.
The food at the Loft was excellent.
June 10, 2013
Rated 5 out of 5 by Randym Renewed Sheraton Hamilton Shines and Satisfies
the Sheraton Hamilton is a hidden gem in the Starwood stable of fine hotels.
As a Life Platinum member I have stayed a lot of nights in a lot of places. The staff, service and facilities at the Sheraton Hamilton is always 5 star. The gastronomical features and 2nd floor bar are amongst the best anywhere .... here you will find big city features at small city prices. Kudos to the manager and staff!!!
May 29, 2013
Rated 3 out of 5 by ETerry Was OK
Location is good. Only one robe in the room. 1 creamer for coffee. Coffee machine not working well. The Club service was mediocre.
Not enough staff, clean plates, selection. Asked directions to Theater and was given a round about.
May 27, 2013
Rated 5 out of 5 by Pappy5150 Great Hotel
only complaint little to no hot water in am?????
May 13, 2013
Rated 5 out of 5 by RHall381 Loved the Club Floor
Stayed on the 17th floor, Club Floor, with the free breakfast and snacks. That in itself was wonderful, but the room was amazing. The beds and pillows were the most comfortable I've ever slept on! The only complaint I would have is that there is no air conditioning in the bathroom, so it never really stopped being "steamy" in there, as the exhaust fan was not the greatest. Other than that, perfection!
May 7, 2013
Rated 3 out of 5 by Scull Average
The Hotel appears "tired"...furniture worn
May 6, 2013