Rated 3 out of 5 by Kathy419 Activity coordinator
We were very well cared for by staff at our conference, place was clean and comfortable. The restaurant food was delicious and server was excellent .
Did not get to see sites in ur city our schedule was to full so I can't comment on the following questions.
I had a lovely stay!
May 4, 2014
Rated 4 out of 5 by kenny33 Very Nice Place to Stay
The hotel and room was very clean and beautiful. The bed was comfortable and the room spacious. The only downside to our stay was our reservation was to include hor dourves from 5:00 to 7:30 pm and when we arrived at 6:30 there were no items left and the kitchen refused to restock the items.
I would definitely stay here again.
December 11, 2012
Rated 2 out of 5 by Adolfo Hamilton Sheraton
I have stayed at the Sheraton a few times and even though I was never totally satisfied, this is the first time I was 'turned off'. Despite the fact that I got a room on the Club Floor, it was a great disappointment. Old furniture, a blurry TV, an uncomfortable bed and an AC system that did not do anything except make noise.
January 3, 2013
Rated 5 out of 5 by JeanneB My Stay at the Sheraton Hamilton - December 23-25, 2011
The staff were truly amazing. They were all very helpful and made us feel at home.
It was particularly special over a holiday weekend.
The hotel looked lovely and what a nice surprise to have a staff member come to the door on Christmas Eve and offer a festive cookie with a greeting card attached. That was a special touch!
December 29, 2011
Rated 5 out of 5 by Moos Best location in Hamilton
This hotel is a special gem right in the hub of Hamilton. It has excellent access to shopping, entertainment ,restaurants, bike paths and museums etc. Fabulous location if you plan to travel to TO and Niagara- right in the middle.
Service was tops and facilities are first class.
Oerall, an excellent ,comfortable experience.
January 29, 2013
Rated 4 out of 5 by Maria65 This hotel has great features
I had a wonderful stay at the Sheraton Hotel in Downtown Hamilton. I was able to relax and unwind. I was able to do the things that I wanted to do, such as swim in the pool. The staff and the food in both the Loft and Chagills were wonderful. Please thank all of the staff at the Sheraton Hotel in Downtown Hamilton for me.
August 6, 2013
Rated 2 out of 5 by jenniferb25 Expected More
From the pictures online i expected more from the hotel. It would have been nice to know before hand the pool was going to be closed for maintenance and the gym facilities were lacking. Machines did not work or were in decay.
The room was not impressive but served the purpose.
May 8, 2014
Rated 5 out of 5 by John59 Great view.
Upgraded immediately upon check-in to Club floor. Absolutely wonderful view from my room and the club lounge. The lounge served evening snacks and morning breakfast. Hostess was very welcoming. Fitness area is average for this class of hotel and very clean.
Hotel is right downtown in the older part of the city.
May 28, 2012
Rated 5 out of 5 by Stewie48 This hotel made running a meeting easy
From room set up to refreshing the room for breaks and setting up lunch- the team did a great job and responded quickly to anything I asked for. The participants loved the food too - well done!
I ate in the restaurant during my stay and thoroughly enjoyed the food and attentive service.
April 18, 2014
Rated 5 out of 5 by LadyLeigh Great Service
The staff was friendly and the level of service they provided was impeccable. They went above and beyond my expectations.
July 1, 2014
Rated 3 out of 5 by jed1 This hotel needs a rethink!
During our stay there were numerous university sports teams staying. The hotel simply could not cope. There were only three elevators which meant that it always took ages to get to ones room (by ages I mean 15 minutes or so waiting for an elevator). The stairs did go to the lobby (why?) only to the outside via an alarm activating door (so one couldn't even get to ones room via a staircase). To check in and check out was a disaster. People were giving up and going back to their rooms in the hope that things would improve. I was about 30 minutes at the head of the queue for checkout before one of the two staff became free. Basically the hotel could not cope with the number of student guests they had who seemed to spend all their time in the floor corridors chatting as one would expect from young people. I must give credit to the students who were always courteous and even after their banquet did not give us a noisy night. It was just that the hotel was not able to deal with the number of young guests.
March 26, 2014
Rated 3 out of 5 by Bets The room decor was dated
The hotel lobby was under construction but the room and furniture were very dated. Not what I am accustomed to when staying at a Sheraton property. Having said that, the rooms were very clean and spacious. The hotel amenities were good.
May 20, 2014
Rated 5 out of 5 by Jack123456 NYE stay at Sheraton Hamilton Jackson Square
Upon arrival the staff were very friendly, helpful and accommodating. The rooms were spacious and very nice. The beds were amazing for a hotel. The pool area was convenient and clean. With a nice patio attached. My friends and I will recommend this hotel and chain.
Thanks for a great NYE stay!
January 3, 2013
Rated 2 out of 5 by Naz27 Bad experience
The AC was too loud I woke up 3-4 in the middle of the night every night. The toilet was backed up and i had to wait 30 minutes to use the washroom before somebody could come and fix it.
The breakfast eggs and potatoes were cold the first day we ate there and did not go back to eat again.
June 30, 2013
Rated 4 out of 5 by Genridge Carcas
Third time at hotel , Usually everything no problem but.. Being on third floor for first time I would request higher from this hotel. No view of Hamilton but giant First Ontario place sign and top of roof with dead carcas of bird on top of vent not my ideal view.
April 13, 2014
Rated 5 out of 5 by AandW Silver Lining
While other adventures and planned activities did not go as well as expected, the one redeeming aspect that helped to take the edge off an otherwise dissapointing weekend was our stay at the Sheraton Hamilton. Room was clean, comfortable, quiet and inviting in every respect. Thank you!
November 27, 2013
Rated 5 out of 5 by JJJJC Pool Patio a Hit
The pool and patio on the 3rd floor was a hit with the kids and the adults.
June 30, 2014
Rated 3 out of 5 by Ruth Internet
I was extremely suprised and disappointed to find out that I would have to pay for internet service. I have been travelling across the country for business for the past three months. This is the first hotel in which I have stayed where complimentary internet access was not provided.
February 14, 2013
Rated 5 out of 5 by JonsMom Very Enjoyable stay
We love the rooftop patio and also enjoy the lounge on the 17th floor.
June 30, 2014
Rated 5 out of 5 by Matt49 Great hotel and location
My family and I enjoyed our stay. They meet our needs when we need some amenities and answered our questions. The room was big, clean, and comfortable. We will definitely stay there again.
June 3, 2014
Rated 4 out of 5 by TFlek Nice hotel
I know Hamilton gets a bad rap, but I have no problem as well, the people are very friendly and the accomodations and staff at the Sheraton were very nice...I have stayed here before and make it my first choice when choosing accomodations while attending an event in the hammer.
January 11, 2013
Rated 5 out of 5 by SpecialWeekend WeddingWeekend
We stayed at the Sheraton Hamilton this past weekend as a group attending a wedding. The room was very comfortable - the beds comfy, the cooling system quiet and responsive to temperature adjustments and the hotel conveniently located to the highway. All in all a good stay.
September 5, 2012
Rated 1 out of 5 by butterfly75 Serious lack of communication!
There was a serious lack of communication between the hotel and call centre. None of the requirements we had for the room were met and staff, including the manager were rude and condescending with the exception of one lovely female desk clerk who was extremely helpful.
January 10, 2014
Rated 4 out of 5 by Andoni Helpful Staff
The staff representative communicated all the necessary information about the hotel in a quick easy fashion and then assisted me in contacting others in our party with a professional easy that was very reassuring.
May 12, 2014
Rated 5 out of 5 by John64 Courteous and Generous Front Desk Staff
I am a Gold Starwood Member and have come to appreciate complimentary upgrades - but when I asked about the cost of Club Lounge access I was graciously offered a complimentary access. I would have gladly paid for it, but I thoroughly enjoyed the hospitality.
January 31, 2013
Rated 4 out of 5 by Oraclesue Lighting inadequate
The lighting in the bathroom was terrible. Especially for a woman trying to put on makeup. The little round mirror should have lights as 1/2 of my face was very dark. In addition, better loading and unloading space in front of the hotel would be nice too.
November 6, 2012
Rated 5 out of 5 by BandC This hotel has so much to offer!
This hotel is very easily accessed, well laid out, elegant in charm yet comfortable and homey. The hotel is in a perfect location for shopping, entertainment and just a relaxing visit to Hamilton. At this location you will not want or need for anything.
March 19, 2013
Rated 5 out of 5 by Jbotz76 Convenient
Had a date night with my wife. It is close to everything. Room was clean, bed was very comfortable. Only complaint was that the bar was understaffed. Michelle did an amazing job given her circumstance. Will come back again.
April 14, 2014
Rated 3 out of 5 by Beepbeep Lack of professionalism
On March 19 2014 a group of university students arrived at the hotel, maybe 200 or even 300. They completely overtook the hotel, intimidating clientele. About 6:30 pm I spoke with the manager and suggested he needed to get this situation under control. He nodded and smiled essentially. They ran amok until midnight or so. 1:15 a.m. someone is knocking on my door, woke me up. I was scared didn't know what to do. They knocked again so I called front desk, they said they would send up security. About 1:30 again a knock, called front desk again. About 1:40 again a knock and finally I yelled at the person to go away. I was terrifed and didn't get a wink of sleep all night. This is ridiculous. What if the fire alarm went off, I was too scared to leave my room. Management brushed off my concerns, I can't imagine how many other guests were brushed off and spent a sleepless night also. I note there were many men in the hotel that week so maybe they weren't as concerned, I was a female by myself. Shame on you management. Why would I ever want to stay there again?
March 22, 2014
Rated 4 out of 5 by Michie44 Great Time
What a great time , the pool was awesome this was probably one of the cleanest rooms I have ever stayed in. The staff was very cordial and efficient. The manager came out and welcomed us . the food was delicious. Awesome shopping in Jackson square.
June 24, 2013