Rated 5 out of 5 by DJ53 Perfect hotel
This is the perfect hotel. Clean and comfortable in the room and the perfect vacation spot next to the pool under the palm trees. Breakfast on site was excellent and reasonably priced. The staff is friendly and helpful. Stayed there three times over five years and looking forward to going back again.
September 8, 2013
Rated 4 out of 5 by barryj Nice hotel in La Jolla
The hotel meet my expectations but I was expecting it to be closer to the main center of town. Unfortunately, the reservationist at your 858 central booking did not tell me the correct information. Your people who handle the reservations should be familiar with both the facilities and their locations.
July 1, 2013
Rated 4 out of 5 by Mike47 Great stay but ...
Really surprised to have to pay for parking as a guest. I've stayed at hotels that have conferences where there is parking fees but it was always waived for guests.
Nothing on web site or during reservation regarding parking.
In fact, when I checked in and presented the parking stub I was told, "No problem sir, access and exit to parking areas is now on your room card". That would have been a great time to say that there will still be a daily charge.
I was told it was all spelled out on the sign to the parking lot. I went back and the word "payment" was only on the conference attendees portion. "Validation" was the wording for guests and restaurant patrons. Do you charge parking when someone uses your restaurant?
Whenever I have seen "validation", it means "rates are waived".
Terribly disappointing for an otherwise nice stay. Perfect case of being penny wise and pound foolish as i won't stay there again and will discourage others. This will be lost business you will never realize.
March 25, 2013
Rated 5 out of 5 by Proudmom2012 Executive Club
We stayed at this hotel for 5 days while moving our son into college at UCSD and I booked our stay with our AAA membership and chose the Executive Club package. The concierges, especially Jolene, were very helpful and friendly, and our stay was made even better because of their great service.
September 26, 2012
Rated 4 out of 5 by Brian1979 No Heat
Our heater went out and it got very cold.
They did fix it when we called in the morning, but it was quite awkward with them working it the room as they had to replace the entire unit with another one.I feel we should have been offered another room with a working heater.
December 9, 2013
Rated 2 out of 5 by Jenglv The employees were nice at least
This was the worst Sheraton I have ever stayed at. The bed was very uncomfortable, the room was either very very hot or very very cold, and it was so noisy!
I could hear the person above showering, talking, using the restroom... It was one of the worst stays at a hotel I have ever had.
August 19, 2013
Rated 4 out of 5 by padiener Quick Stay in La Jolla
The Sheraton La Jolla was very easy to find and check in went quickly.The room was extremely comfortable. The king size bed was cozy with soft linens and a mattress that you could snooze away on.I would reccommend this location to anyone visiting La Jolla or the San Diego area.
October 25, 2013
Rated 3 out of 5 by JillSL Loyal Customer
My husband and I have stayed at this hotel over the past 6 years at least 102 times a year. We've always been satisfied and enjoyed both it's location and it's tropical hideaway feel. We live in Orange County and to us it has always felt like a tropical get away, without having to travel too far. This visit was the exception. Upon arrival (earlier than we had expected) we went in to see about possibly checking in early. Right away the Front Desk clerk (Muriah) didn't hesitate to allow us to do so. I had made the (pre-paid) reservation 3 weeks in advance, and registered with my Preferred Guest membership number, so I had the expectation that we would receive this type of room as well as be treated as such. My husband recently had shoulder surgery after a car accident, so we were hoping to enjoy the day relaxing near the pool and having a quiet and relaxing stay. I mentioned right away that we would need handicapped parking due to his injury and she did allow us (at no charge) to park right up front in the HC parking for which we have a DMV issued placard. But, then proceeded to put us in a room in Building D at the complete opposite end of the property. This makes no sense to me, as she also did not offer to have a bellman assist us with our bags, in fact never in all the times we've stayed here has this been offered to us, I only just discovered this time that this is even an option as I saw one being utilized later that day while heading back to the car for one last bag. This resulted in my husband having to carry our bags very far even with his recovering shoulder. Later that night we went out to dinner and upon return all of the handicapped parking spaces were taken, so I had to go into the Lobby to ask what should we do and Brittany (her badge said Trainee) told me that my only option was to take a ticket and park on the backside of the parking lot but that there were NO other handicapped parking spaces on the property. I asked if we'd be charged and she said no. So when we drove around to the back of the property, there were at least 4 Handicapped parking spaces that I saw and in fact we were able to park in one. This was a very short distance to our room (by going into the Club Room building, and right out to enter Building D where our room was the first one to the left) I am appalled that upon arriving earlier that day that Muriah would not mention this to us, or offer a bellman to assist us knowing full well, that we needed to park in Handicapped parking, but instead allow us to park all the way up front and carry our own bags to the almost complete rear end of the property. Not to mention other staff not even knowing that there are indeed other spaces on the property to allow for handicapped parking. I understand that you have a lot of complaints about the fact that there is a charge for parking, but if you're not going to charge for handicapped parking then at least try to get the people who need it park in one closest to their room or put them in a room in building A. I also noted that we were NOT put into a room that is for Starwood Preferred Guests, and when I mentioned this upon check-out, I was told that the hotel was sold out. But seeing as we were allowed to check in early, I find it very hard to believe that EVERY room in the hotel (for Starwood Preferred Guests) was taken at that time. You can't tell me that by 12:30 pm every room was full. Also, when I am told this by someone at the property with a flippant attitude, all that tells me is that becoming a Startwood Preferred Guest Memeber means nothing then. I can pay extra for a SPGM room, but get stuck in a non SPGM room and be told that they're sold out. Why join then? NOT HAPPY WITH THIS VISIT AT ALL. Such a shame as we've loved coming here for years, but will now seriously consider staying elsewhere when coming to the area.
April 21, 2014
Rated 5 out of 5 by Roamin Beautiful Grounds
I booked that morning site unseen. Expecting a high rise and found a Retro 2 story complex, Courtyard styled. Beautiful lush tropical grounds. Went to the onsite grill and was excited about the menu and the service.
The rooms were modern, clean, beds were great. Definetly going back
March 4, 2013
Rated 4 out of 5 by JP51 Business stay
Hotel was great. Did not like that no elevator to 2nd floor. Restaurant attached to hotel (Humphries) was great as was the karaoke bar (Shooters). Everything worked and good sized flat screen tv. TV guide would be great to have but I guess if you have channel surf you have surf.
January 23, 2013
Rated 3 out of 5 by Edward1993 Close to Beach
The hotel looked very beautiful upon arrival. We were allowed to check in early. We were disappointed with the front desk and don't expect much for being an SPG member unless you are at the platinum level. This hotel was close to the beach, but that about all we liked about it.
October 14, 2012
Rated 3 out of 5 by Jane007 Nice but not worth 10,000 point
Overall a nice hotel but should not be a category 4 maybe a 3 but a 2 would best fit this situation. The room was clean but very small with no private outdoor space connected to the room. Not walkable to any entertainment or outdoor activities. Good location if visiting UCSD.
March 24, 2013
Rated 1 out of 5 by UCSDMOM Needs Improvement
I stayed at the Sheraton for two days while my daughter moved into UCSD. This was my first time at this location. I was so disappointed. Every piece of equipment in the gym needs replacing or repaired. Rooms need remodeling. The staff was unfriendly and unwilling to help.
September 23, 2013
Rated 5 out of 5 by MicahMom Another Good Experience
I have been staying at the Sheraton La Jolla for three years now, almost four. I love the proximity to UCSD, where my son is in graduate school.
I love that the staff is friendly, responsive, and professional. The rooms are clean and quiet.
Always an enjoyable stay.
September 30, 2013
Rated 5 out of 5 by 1waterboy Pleasant
We found the reception staff to be very friendly and processed our check in well and made us feel welcome. Once in the room we were contacted via phone to make sure that our room was ok and if we needed anything? Nice room we will stay again when in the area. Sam
November 4, 2013
Rated 4 out of 5 by Anne12 Excellent value for business traveler
The rooms are comfortable and quiet. Internet service is fast and accessible. The breakfast facility works -- Starbucks coffee (including latte etc) and some simple breakfast sandwiches / pastries and wide open space to be able to work./meet. Staff very helpful.
September 22, 2012
Rated 4 out of 5 by WileyQ Nice hotel
The hotel is very conveniently located near UCSD. It meets all expectations of a Sheraton. I had a minor issue with the reservation (the web site is confusing, so I guess I didn't complete the reservation). The front desk staff was very helpful with the matter.
April 6, 2013
Rated 5 out of 5 by Kenpo25 Great stay all around.
Hotel and staff recognize SPG members, room upgrade was a pleasant surprise. Wonderful courtyard area w pool, nice dining and lounge facilities. Staff was quick to respond to requests (extra towels, Dvd issue, etc.). Front desk/ check in personnel were great.
February 4, 2013
Rated 1 out of 5 by Meemster Sheraton La Jolla
We requested a different room and were lied to about the availability of another room. The towels were in shreds. The bed was hard. The front desk staff were incredibly unhelpful. I will not stay here again. We expected so much more staying in La Jolla.
August 1, 2012
Rated 3 out of 5 by Debo Mediocre room with nice grounds and amenities
great grounds with pool and gym was nice. The room was spacious and had a nice patio but the bathroom was very old and the tub fixtures were falling apart. Had to find room for my toiletry bag on the back of the toilet because there is no vanity.
March 6, 2013
Rated 5 out of 5 by sandiego great rooms, courteous staff
I've stayed in many places like hongkong, jakarta, etc. and this was the most comfortable room that i've stayed in yet. We love the beds, even asked where can i get the same mattress for my home. Very clean, staff very professional and courteous.
September 12, 2012
Rated 2 out of 5 by Tiger1111 Hotel is a disappointment
While this hotel may be in La Jolla, it is on a freeway rather than an ocean.
The part that is like an ocean location is that much of the parking lot it taken up by cargo containers. The staff doesn't know why they are here and they don't care.
July 28, 2013
Rated 5 out of 5 by happy87 Great staff!
I must say that checking in to the hotel was one of the most personable staff we have ever had. Alyssa (front desk) and William the bell hop were so friendly. It really started our stay off right.
Thank you to them for a great experience.
July 15, 2013
Rated 2 out of 5 by Anna90254 Photos are deceiving
The bed and pillows are wonderful but the heater was old and very loud. In fact so loud that I had to turn the tv up every time the heater started up. The wing of the hotel I stayed in was very outdated and felt lonesome and creepy
January 6, 2013
Rated 4 out of 5 by whiskey staff
Didn't like the phone call at 8:45pm asking if our stay was going OK. We were asleep.
Service in Restraurant was very slow and it was not busy. I have stayed at just as nice hotels that didn't charge for parking and for breakfast.
April 8, 2013
Rated 3 out of 5 by ac456 Starwood Gold?
No real recognition for Starwood members, much less Gold members. The person that checked me in completely blew off the Starwood Gold status and danced around any sort of upgrade and did not know the benefits of the program...
May 6, 2013
Rated 4 out of 5 by Goedgerl Lovely stay
Our first trip to La Jolla and San Diego. A very nicely maintained property with super friendly staff. A little noisy as quite a few young people partying but this was taken care of fairly quickly. Great location.
December 6, 2012
Rated 4 out of 5 by mercedes Lori
Needs a little work on the shower and tub. the floor of the shower, tub was warped. Would love loved a better view, but that was okay. location was good. Add non dairy creamer for coffee, or soy for cereal!
August 10, 2012
Rated 5 out of 5 by PJ3312 Staff very accommodating and personable.
I applaud this hotel staff for excellent attention and helpfulness to guests. From the maintenance persons to the manager, they are present and responsive to any situations where guests may need help!
April 18, 2013
Rated 5 out of 5 by Kari This hotel has great features.
This hotel is in excellent area, close to shops, restaurants, La Jolla shores and La Jolla Cove two of the best beaches in the country, also very nice and clean hotel with good restaurant on the side.
September 16, 2012